Pros: if you have floors that only get dusty or a little dirty then the AquaTrio may be okay for you as it does leave tiles beautifully shiny & quite dry.
Cons: the rollers do not remove stubborn dirt, stains, pet hair or dry material; the water tank & waste tanks are too small & the catches flimsy - the catch keeping the water tank broke on mine after a few months; the rollers have to be cleaned a lot as muck gets caught in them; the electronic sensers kept playing up so that the machine kept thinking it was out of water when it wasn't; after...
Poor Philips Customer Service-Faulty AquaTrio Pro mop
Poor Quality Product and worst Service!
Just wanted to update my review of the AquaTrio Pro all in one mop, which I initially wrote a good review by my first impression but wanted to share my sincere experience just a couple of months usage. Like other reviewers, I was hoping not to be the unlucky ones to get a lemon but I think the overall product is poor quality.
Water tank leaked within 6 months and had it was repaired by service centre-very poor service, at least clean the machine when handing back to customer rather than just replace t...
Philips AquaTrio Pro FC7088/01
The device broke down several times within less than a year, last time the floor horizontal part broke off the vertical part, it turned out that the joint subjected to significant mechanical stress was wade of about 1mm thin plastic. The design is made by an idiot. It is an expensive garbage, and it ended where it belongs. It seems like pretty much all products of Philips are of similar grade. I would like to give it a 0 star grade if it was possible.
Great idea - pity the product doesn't live up to the hype
When I saw the AquaTrio Pro on TVSN I thought it was an answer to my prayers. Being the person I am, I did quite a lot of research online, and despite the MANY negative reviews regarding reliability, I decided that I would be one of the lucky few to own a machine that worked perfectly. So I bit the bullet, and received my machine from TVSN today. Can you begin to imagine my dismay when I discovered that I am one of the seeming majority that has a machine that turns itself off after a few seconds and flashes a blue light at me.
It's a huge...shame that you have produced (and continued to sell) a machine that you are obviously aware has more than a couple of glitches. I have rung your "support" number, and spoke with a young lady who was extremely difficult to understand, and could only tell me to take the machine back to the store from where I purchased it. A little difficult when it is a television shopping network located in a different state. I love the idea of this machine, and for the few seconds that it works before it switches itself off, it works brilliantly. However I honestly believe that despite all your efforts over the years to produce wonderful household appliances, you have most definitely not done yourself any favours by releasing this on to the market and continuing to supply it when you know full well that it has serious issues. I will be returning this machine to TVSN, and unlike other customers, I will be asking for a full refund. I am not going to try a second, third or fourth time. This has seriously shaken my faith in Phillips appliances, and I doubt whether I would ever purchase another. You need to do some serious damage control after this, otherwise you may end up losing many of your faithful customers. KD
I love this product
I had problems with it cutting out. Returned it to TVSN they replaced it. It also cut out every 10 seconds. Thought about it for a while then tried HOT tap water. Works perfectly every time. No leaking water. Vacuums, mops and dries floors to a slight dampness. Love it. It is fantastic to clean up cereal and milk spills, dropped eggs no problems. It is so easy to use. To those who have had problems with it cutting out try HOT tap water. Manual says can use cold or hot up to 50 degrees celsius but hot is better all round. The dirty tank c...an go in dishwasher if used to clean up food spills. Only gripe I have is that it does not "click" into lean back position to wheel across the floor when moving from room to room. First one didn't either so I don't know if this is a design fault. If this worked it would be the perfect product. I would give it 4.5 stars because of the lean back not engaging but will go 5 stars because it is an excellent product (and can't click 4.5 stars).
Haven't actually used it yet
I received my new appliance. Excitedly unpacked it, only to discover it cut off constantly. Checked water levels, trouble shooting, stood it upright, took the handle out, reattached it. Then I pressed the 'on' button in without the handle attached and it continued to run. Obviously this won't be sufficient without a handle. There must be a fault within the operation handle. TVSN offered a refund or replacement. I choose a replacement, but now I'm thinking I should have just taken a refund after reading all these reviews! Oh dear!!
I was so excited to purchase and receive the Aqua trio. I had problems a couple of months in with the water container leaking. Returned it to TVSN - waited nearly 3 months for a response - was told they would follow up with Philips. I came home and new water containers received from Philips - had to then ring to see where rest of machine was. It eventually arrived. Re assembled and won't work - blue light on but no rotating of rollers or power.
Will contact TVSN again to return - don't want it - don't trust it to be reliable - not cheap and expected much more.
I have verified 600x600 and I use to have to vacuum, mop and if I didn't want to see the streaks on my floor, I had to dry them as well. For the people complaining that the powers cuts off.. it because the water tank is low.. just add some water, and if will be ok.. I'm ecstatic.. love it.
I bought aqua trio 2 months ago and my mom too. Mine works just fine, i am really satisfied with it. No stains and floor dries really quickly. But the one my mom bought, the container of clean water started leaking with no reason why. Everything looks just fine.
All in all - It is easy to maneuver but it doesnt celan edges, i have 170m2 to clean and i fill tank 4-5 times. i clean it everytime im done with it and i use it at least 4times a month.
Love and hate!
When this machine works I love it, however within the first 6 months it started turning itself off constantly - I hate it. Then the clean water tank was not holding water as a small rubber stopper had come loose. Sent it off to be repaired 3 weeks later still waiting for the part (the water tank) from Singapore. Q: How many phone calls does one have to make the receive the same response from Philips customer care staff? A: This remains a mystery so many different responses to the same question. How long does it take for the part from Singapore ...5 days, 2 weeks, 10 days, 3 weeks and so on. I bought this machine as my Bissell allrounder is bulky and loud - in the six years I have had it - never missed a beat. Any wonder Philips discontinued this product what a PITA.
I have used this item twice. First time on 5 separate occasions it asked me to clean the rollers over the space of 10 minutes. Also when tried to use the cleaning tray it did not remove the water there as it did not go for the required time ie 15 seconds, so dripping dirty water onto the cleaned region. It actually cleaned quite well and dried quickly, but the appliance is a nightmare to use for anything taking more than 20 minutes. Changing the water was not an issue only needed to do that twice. Wish I had some the other review before buying the product have returned it.
The sensors on this machine are far too sensitive. Once the sensors indicate an issue, the machine switches off. The third time I used this floor washing machine, the sensors indicated that the dirty water container was full when it was only half full, this continued throughout the six months I used the machine. The sensors to indicate the rollers needed cleaning was continually switching off the machine. The final straw was the clean water would not release to the rollers and therefore it did not wash the floor - and I think the fault was, aga...in, the sensors sticking in the 'clean rollers' mode. Considering the price of this machine ($699) - a very disappointing purchase. A great concept - but practically doesn't work. Doesn't clean to the edges of the room - it needs external rollers or brushes to do that and a battery version (that works!) would be good. What has made the whole sad situation worse is that I can't have this faulty machine replaced due to Philips only having one distributor in Australia and that distributor can't replace my machine as they don't have any in stock and told me they won't have any machines in the foreseeable future - so they are giving me my money back. Considering I bought this machine as I have a damaged back and manual mopping is painful, I thought that this floor washer was the answer to my issues - a very disappointing and sad situation.
Questions & Answers
hi all, the issue i have with my machine is that the brushes are rotating normally (they are not wet, but dry, also pretty new), but the water from the water tank is not running down to the brushes. I even tried putting to descale with a softener agent, but that didn't result in any difference. does someone have any other things i can try? thanks!
Hi Lukas, thank you for flagging the issue you're facing with (the water tank of) your AquaTrio Pro. Our product specialists would be happy to investigate this further, to see how they can help, so we'd recommend you to contact them at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). We hope that you can use your device without issues again soon. Wishing you a nice rest of the week.
The Philips Australia Team
Hi Philips team, thank you so much for your reply - much appreciated!
I solved the problem by gradually adding water to the floor, and using the brushes to go over it...and after couple of minutes, the water also started flowing again from the water tank so solved!
Hi Lukas, great to hear that the problem is solved. If you have any questions feel free to contact us!
I have problem with my Philips AquaTrio Pro when I vaccum like 15 minutes stops working and start flashing
green and red green and red light and i dont know what to do.
here is my youtube video that I record. Any help?
I do not have this machine anymore but if you open the lid- check brushes are clear and cleaned. If the brushes are really old change them?
Make sure all parts are connected in properly and lid closed.
Hope this help!
Hi there, Peter. Thanks for getting in touch. In this case we think it's best to contact our product experts directly via the below link:
They should be able to assist you further. Kind regards, The Philips Australia Team
recently i mopped a severely dirty balcony floor and some small stone particle was mopped also. Then the machine only starts to work 3 seconds and red light appears on brushes and the machine goes off. Every time i turn it on, it repeats the same, 3sec and off. What could i do to fix it, which part to open and clean maybe? The machine is great so i would like to make it work as soon as possible.
Guarantee is off so i would like to try to do something by myself. Any suggestions?
If red light flashing- lid not closed properly.
If red light static- remove roller and unblock and clean out. Close lid.
Hope this help.
Hi Jura. Thanks for reaching out. We're sorry to hear that you're AquaTrio seems to be malfunctioning. Hopefully we can how out. Could you try the following tips to remove the stone? https://www.philips.com.au/c-f/XC000002505/my-philips-aquatrio-pro-shows-a-red-light-during-flushing. This should get it working again, but if it doesn't we recommend reaching out to us via Facebook or Twitter(@PhilipsCare). We'd be happy to help figure out how to get your AquaTrio up and running again.
The Philips Australia Team
Hello, I've tried this method but something else is on here. I've noticed that the rotating particles on which brushes are attached have a slight left-right motion, well at least one of them, other one is firm and not being able to rotate a bit. Maybe something stuck in the housing preventing brushes to rotate, when i turn it on, it Works few seconds but i can see below that brushes don't start to rotate. Any hints?
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