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Philips Airfryer Premium XXL Digital HD9651/91

Philips Airfryer Premium XXL Digital HD9651/91 Questions & Answers (page 2 of 2)

MPNs: HD9651-91 and HD9651/91
4.3 from 74 reviews

22 questions from our users

Patrick

Patrickasked

Hi we bought the xxl fryer today. Unpacked it turned on. It wont cook as it doesnt warm up at up. Air flows through and read manual but element doesnt warm up. Any ideas?

1 answer
Philips
Philips S.Philips

Hi Patrick, thanks for your question.

We would like to congratulate you with your new purchase. However as you describe it, it hasn't been as festive as we would've hoped. As it seems the device doesn't work from the get-go we would advise to get in touch with the retailer where you've purchased the product and telling them the Airfryer was Dead On Arrival. If you don't get the help you're looking for at the retailer, feel free to contact our customer care at 1300 363 391 (AU). If you're located elsewhere, please find us through http://philips.com/support/.

We hope a working Airfryer XXL may grace your household very soon so you can experience the convenience it has to offer. :)

Kind regards,
The Philips Australia Team

Melanie A

Melanie Aasked

I can’t get crunchy chips? Any help?

1 answer
Philips
Philips S.Philips

Hi Melanie, thanks for your question. We can see you wouldn't want to sacrifice crunchiness. But don't worry, that shouldn't be necessary. :) It's advised to shake the fries a bit during the cooking process. Also make sure you use chips that are fit for the Airfryer or for an oven. If you're using your own potatoes for the chips, make sure to add a little bit of oil to lightly coat them with. Hope this helps!

Kind regards,
The Philips Australia Team

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