??!
3 photos
Philips Avent 2-in-1 Healthy Baby Food Maker SCF870/21

Philips Avent 2-in-1 Healthy Baby Food Maker SCF870/21 Questions & Answers

3.7 from 123 reviews

169 questions from our users

Amy

Amyasked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi there,

I have a 3 in 1 Phillip Avent steamer blender, bought in Australia. It has been working fine and I absolutely loved it. However the blend function does not work properly now, the blade does not seem to spin when I turn on. I am in vietnam, is there a number I can call to get support?

1 answer
Philips Avent
Philips S.Philips Avent

Hi there, thanks for asking. You can contact our local colleagues here: https://www.philips.com.vn/c-w/support-home/support-contact-page.html#n62Contact=MOTHER_AND_CHILD_CARE_GR

Please know that the support in English might be limited.

Hope this helps!

Kind regards,
The Philips Australia Team

Jacqueline A.

Jacqueline A.asked

2-in-1 Healthy Baby Food Maker SCF870/21

Hello! Can I steam chicken and veggies at the same time? And is it safe to cook them together? Thank you

3 answers
Philips Avent
Philips S.Philips Avent

Hello Jacqueline,

Thanks for your question. It's certainly possible to steam both chicken and veggies both together, though keep in mind that you need to consider the different steaming times, for more info check out this link: https://philips.to/39Ls4j3. We further also want to emphasize that we recommend following your local food safety guidelines and cleaning the device before and after usage. We hope this answers your question.

Kind regards,
The Philips Australia Team

Philips Avent
Philips S.Philips Avent

Hi Jacqueline,

Thank you for your questions. It is absolutely safe to steam chicken and veggies together. You can find specific instructions in the recipe booklet. Hope this helps. If you have any further questions, just let us know. :)

shraddha j.
shraddha j.

Is it made of plastic? Is it not harmful for baby to steam her food in this ?

Lisseth C.

Lisseth C.asked

2-in-1 Healthy Baby Food Maker SCF870/21

If I steam vegetables and meat what should be time and the amount of water? Considering that for vegetables is 15 min (150ml) and meat is 20 min (200ml). Additional to this is the steamer reaches 20 min should I stop it or should I wait for the beep?
If there is water remain represents a big issue? Thank you

1 answer
Philips Avent
Philips S.Philips Avent

Hi Lisseth, thank you for your review. We recommend you to reach out to our product team, as they could answer your questions the best way. You could contact them with this phone number: 1300 363 391 from Mondays to Fridays: 9:00 am - 7:00 pm EST. We hope this information helps you!

Kind regards,
The Philips Australia Team

Yoovi G.

Yoovi G.asked

2-in-1 Healthy Baby Food Maker SCF870/21

I forget to descale the tank after 4 weeks.I clean it around 7 weeks. Yes it was brown from inside.Can food get contaminated from it.

1 answer
Philips Avent
Philips S.Philips Avent

Hi Yoovi,
Thank you for your question. If the tank is properly cleaned and it looks clear now it shouldn't be a problem. We do advise you to descale the tank more often from now on.

Kind regards,
The Philips Australia Team

Rowdy82

Rowdy82asked

2-in-1 Healthy Baby Food Maker SCF870/21

How do you open the steamer lid in the 4in1? We have pieces of meat inside and cant find a way to open the lid. TIA

3 answers
Philips Avent
Philips S.Philips Avent

Hi Rowdy,

Thanks for your question. The plastic part fitting may be tight at first usage, but rest assured. This is normal due to the material characteristics. The opening of the blender will become smooth after several times of use. Just try opening the blender like usually. If this doesn't help, feel free to reach out to our team on the phone. You can contact us on 1300 363 391 (AU) or 0800 658 224 (NZ).

Kind regards,
The Philips Australia Team

Rowdy82
Rowdy82

Thanks will call the support # as I still dont know how to open the lid

Philips Avent
Philips S.Philips Avent

Hi Rowdy, have you found a way to open the steamer lid? We're awaiting your reply!

Kind regards,
The Philips Australia Team

Tej00

Tej00asked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi so we just used it twice and we are getting water where we place the veg for steaming after the steaming process is that normal?

1 answer
Philips Avent
Philips S.Philips Avent

Hi, thanks for your question here! We have looked into it for you, but we were not able to find the information we were looking for, unfortunately. Therefore, we recommend you to get in touch with the product specialists via 1300 363 391 (AU) or 0800 658 224 (NZ). They will be able to have a closer look at it and answer your question. :-)

Kind regards,
The Philips Australia Team

Neetu M.

Neetu M.asked

2-in-1 Healthy Baby Food Maker SCF870/21

Everytime when I start steamer is sounds beep...what's the reason and how can I handle it?

1 answer
Philips Avent
Philips S.Philips Avent

Hi Neetu, thank you for your question. We would like to learn more about this issue so we can help you further. Could you reach out to us by phone NZ: 0800 658 224 (Mondays to Fridays 9:00 am-5:00 pm) AU: 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST)? We look forward to hearing from you!

Kind regards,
The Philips Australia Team

Tanuja M.

Tanuja M.asked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi
The blender function is not working anymore and rubber seal is also missing.
What should i do?

1 answer
Philips Avent
Philips S.Philips Avent

Hi there, thanks for asking. We like to get in touch and see how we can help. Please contact our colleagues directly on the below number for further assistance:

Call us
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST

Hope to hear from you soon.

Kind regards,
The Philips Australia Team

Leanne H.

Leanne H.asked

2-in-1 Healthy Baby Food Maker SCF870/21

Hello, Ive lost my measuring cup and now dont know how much water to put in for the different time setting. Can I get a guide of ml to minutes please.

No answers
Marina M.

Marina M.asked

2-in-1 Healthy Baby Food Maker SCF870/21

Hello, I have 4in1 model. Everytime after steaming (no matter the time or the food), when I turn the jar upside down for the blending option, excess water leaks into the jar. Is that normal?

1 answer
Philips Avent
Philips S.Philips Avent

Hi Marina.

Thanks for your question. It is actually quite normal for a bit of water to get in the jar when turning it upside down. This is simply steam that is released from the products you're steaming, so it's perfectly safe. Hopefully this helps. :)

Kind Regards,
The Philips Australia Team

Enath N.

Enath N.asked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi
The blender function is not working anymore
What should i do?
Thanks
Enath

1 answer
Philips Avent
Philips S.Philips Avent

Hi Enath, thanks for your message. We're sorry to hear that your blender has stopped working. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.

Kind regards,
The Philips Australia Team

REU

REUasked

2-in-1 Healthy Baby Food Maker SCF870/21

My rubber valve is missing. Is there a spare part for that? Or is it really necessary to put the rubber valve on the cover?

3 answers
Philips Avent
Philips S.Philips Avent

Hi there,

Thanks for contacting us. We regret hearing you misplaced the rubber valve of the steamer and blender. Or was it not in the box in the first place? In any way, we would recommend reaching out to our customer service team for more assistance. You can reach them at 1300 363 391. We'll cross our fingers that they can help you locate the valve.

Kind regards,
The Philips Australia team

REU
REU

But is it still safe to use without the valve?

Philips Avent
Philips S.Philips Avent

Hi again, for this question we kindly advise you contact our product specialists directly on 1300 363 391 to discuss this further.

Kind regards,
The Philips Australia Team

Ryan G.

Ryan G.asked

2-in-1 Healthy Baby Food Maker SCF870/21

Hello Avent.. My 4in1 steamer blender has carrot stains esp in the lid cover... how can i remove it? Thank you

1 answer
Philips Avent
Philips S.Philips Avent

Hello Ryan,

Thanks for bringing this to our attention. How odd! Carrot stains can be pretty difficult to remove. The dishwasher didn't do the trick? We would recommend to let it soak for a while in hot soapy water, or in hot water with baking soda. We'll cross our fingers for you!

Kind regards,
The Philips Australia team

Emilia G.

Emilia G.asked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi! The light does not go off at the end of the steaming cycle, nor is there any sound coming from the appliance. I tried different times and waited a long time, but it just stays on.. Any ideas? Thanks!!

1 answer
Philips Avent
Philips S.Philips Avent

Hi there, Emilia. Thanks for pointing this out. You should hear a buzzing sound and the light should go off automatically. Strange! For how long have you waited, approximately? It should not take more than 2 minutes. If it does, please contact our colleagues at 1300 363 391 for further assistance. Perhaps they know more about the issue. Thanks in advance!

Kind regards,
The Philips Australia team

Alexandria L

Alexandria Lasked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi there, i keep trying to use the steamer function and every time i flick from off to steam the orange light comes on for a second beeps and then turns off. Intermittently it will then turn on solidly then beep again and turn off. Any help?

2 answers

I’ve never had this issue, wondering what this might be, is there enough water in the unit? Has the unit been decalified lately? Has it worked fine before?

Philips Avent
Philips S.Philips Avent

Hello Alexandria, thanks for reaching out. Based on what you've described, it unfortunately appears that the device has become faulty. We would like to take a closer look at what we can do to help you in this situation. Please give us a call on 1300 363 391 (AU) or 0800 658 224 (NZ).

Kind regards,
The Philips Australia Team

Rhonda V

Rhonda Vasked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi , before i purchase one, how much food does the compartment hold? Andcan you make it mashed bot pureed ? Thankyou

1 answer
Philips Avent
Philips S.Philips Avent

Hi, Rhonda. Thanks for taking the time to reach out to us here about this. The capacity of the 2-in-1 babyfood maker is approximately 450 mL (fluids). Unfortunately, we're not entirely sure what you mean with your second question. Could you kindly rephrase it? We'd like to see if we can assist you.

Kind regards,

The Philips Australia Team

Shiry

Shiryasked

2-in-1 Healthy Baby Food Maker SCF870/21

I would like to know whether I can use Avent Bottle warmer to warm or de-forest the food which prepared by this product and have been stored in Avent storage bottle?

1 answer
Philips Avent
Philips S.Philips Avent

Hi there, Shiry.

Thanks for your interest in our products and for your question. We suspect the SCF355 (https://bit.ly/2T6b927) fast bottle warmer might be just the product for your situation. :) As this one has special modes for defrosting baby food. Hope this answers your question. Otherwise please feel free to reach out to us on http://philips.com/support/.

Kind regards,
The Philips Australia Team

Reshma M

Reshma Masked

2-in-1 Healthy Baby Food Maker SCF870/21

How to clean the part the green and white part attached.. can we use any strong detergent to clean the rubber part? pls asv

1 answer
Philips Avent
Philips S.Philips Avent

Hi Reshma,

Thanks for reaching out about this. We can certainly appreciate that you'd like to keep this steamer as clean as you can. We only recommend mild detergents, as a strong detergent might be able to damage the components. You can find our recommended cleaning instructions on this page: https://philips.to/2GAxfZu. We expect you'll come a long way with these, however if it isn't sufficient. Don't hesitate to reach out to us through http://philips.com/support/.

Kind regards,
The Philips Australia Team

Nat

Natasked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi,
I have a Philips Steamer blender and while it’s very helpful, off late the steaming function only keeps beeping every 1 minutes. The food still gets steamed but the annoying noise comes on atleast 10-15 times during the steaming session. Is the machine trying to tell me something?

1 answer
Philips Avent
Philips S.Philips Avent

Hi Nat, thanks for reaching out about this. Very often the reason this steamer will start beeping, is when there's just a bit to much food in the jar. We would recommend taking some out and trying again. If that doesn't work, please do reach out to us on 1300 363 391 (AU) or on 0800 224 658 (NZ). We'd be happy to see how we can help you further.

Kind regards,
The Philips Australia Team

Simon

Simonasked

2-in-1 Healthy Baby Food Maker SCF870/21

Hi. We have a baby cook and love it. However food blender has a base that does not seem to be able to be removed and gets food in it which is going mouldy and smelly. How do you clean this? Thanks

1 answer
Philips Avent
Philips S.Philips Avent

Hi Simon. Thank you for your question. Great to hear you love the Avent steamer and blender! You're correct this part isn't removable. You might be able to clean it by letting it soak in hot soapy water. We recommend rinsing every part that gets in contact with food right after usage, to make sure no residue builds up. If this didn't do the trick, please feel free to contact our support team so that we can look into alternative solutions for you: https://bit.ly/2wukcTf. Kind regards, The Philips Australia Team.

Page 1 of 9

Get an answer from our members and Philips Avent representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.