1 question from our users
Hi, I love my HD9216 air fryer but the handle on the basket has broken and I can't seem to find where to purchase a replacement. Could you pls advise? BTW, I thought I had ordered one online at the www.parts.philips.com.au site, only to find the whole thing was a scam and I am $55 out-of-pocket. Not sure if you guys know about this? Anyway, would love to legitimately purchase a replacement if you can help pls? Thanks so much ;)
Hi there Cab,
Thanks for reaching out to us here and thank you for the kind words. Thank you very much for flagging this with us and we are very sorry to hear about what happened to you. To get this sorted out as quickly as possible we would like to invite you to contact our colleagues directly with the following phone numbers: 1300 363 391 from Monday - Friday: 07:00 am - 07:00 pm EST (AU) or 0800 658 224 from Monday - Friday: 09:00 am - 09:00 pm (NZ). We hope to speak to you soon.
The Philips Australia Team
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