Worst All-In-One Cooker
Very disappointed and very unhappy with this machine, worse part is I can’t return this product. It takes a very long time to to start up the pressure cooker and when it does the pressure release, it takes a long time. With normal pressure cookers, you can change the knob to let out all the pressure at once. This unit only has the slow pressure release and it takes 15-20 minutes or so for all the pressure to release. While it’s “warming up”, it takes 10 minutes for it to start the pressure. It’s a waste of time having to wait for my food to be done. The preset options gives you a time where food should be cooked and the pressure, be prepared that if you’re cooking for say “poultry” it should be done in 20 minutes but expect it to be about 40 from start to finish. If Philips is to make another multi-cooker I suggest to give option for fast release of pressure or slow release. One thing I like about this feature is the ‘Add Ingredients’ function. Wish I can return this unit.
Also the lid comes with silicone seals which if you have stains from cooking your food such as beef stew or curry be prepared that those stains will not come or wash off the silicone seals.
Purchased in March 2019 for $349.00.
Don't buy this machine
We have tried to use the cooker for casseroles, curries and the like
It cooks well but the reciopes are universally VERY runny
The BIGGEST issue is that very slow pressure release, often over 20 minutes to release pressure
It would be quicker to use a sauscepan.
I wish I could take the damn thing back, or poke a hole in it- its crap
Purchased in February 2019.
unsure if I’m going to be happy
Purchased this recently, it has taken me days to figure out how to cook plain rice. The ‘so called’ manual is useless, no cooking instructions at all for basic foods like rice etc.
2hrs to cook 20min soup from book
Tried to cook the soup out the book it comes with took 1hr to come up to pressure and then 40min to de pressure so we could eat it. Also tried to cook rice had to put it on 3 times to get it cooked as you can't change the time on it. Will be taking it back and getting something else.
Should have been tipped off by the brand name "Philips".
Absolutely the worst appliance we have ever bought. The seal is almost impossible to fit, which is something you need to do every time you use the appliance. And no I am not a numbty ... I can assemble IKEA furniture, and disassemble and reassemble complex mechanical devices... you would have to have rocks in your head to buy this appliance. Total waste of nee $300.
Have only used the pressure cooker twice and both times it would not build up any pressure.
Luckily I was able to still cook risotto when I used the pressure cooker for the first time. It just took much longer than it should.
Tonight I went to cook Barbacoa Beef and it was a disaster. Money now down the drain and no dinner.
Also, the first time I went to use it, I could not lock the lid. After a bit of research, I found that the seal had not been fitted properly and so I found out how to fit it via a YouTube video.
Will look to return it back to Harvey Norman as it is essentially useless. Cannot believe that a unit worth almost $300 does not work and has so many other bad reviews.
I got this from Myer during their Boxing Day sales. I have done two recipes so far and loved them both.
I used to own the Tefal cook for me, compared to this, the Tefal model is amateur hours! Everything with this machine is great, once I’ve figured how to operate it. The only part that was confusing was that rubber unit with the floater. You see, I removed it thinking it was just some sort of packing protector. Of course, this meant that the machine couldn’t pressurise! This really needs to be spelt out in the manual (as a listed component), rather than the cleaning instructions in another section.
Once I figured that one out, I have cooked a beef rendang, and a soup in it. Both turned out delish! The only criticism is those controls on the panel, they are a little confusing. But like everything else, there is a learning curve. Perhaps Philips would consider a touch screen option in the future to make this machine even better.
The best thing about this? The quietness of the machine and the lack of smell (from cooking the curry), meant that I will be able to enjoy more complex recipes without worrying about cooking smells permeating my furnitures.
The machine supports sauteeing, pressure cooking and slow cooking. I can now retire my other devices and just use this one. Now, if only Philips could put air frying function into this nifty unit...
We cannot open the pressure cooker to get the food
We have been using it for 3 months by now and almost always we had problems trying to opening it. In around 10 different occasions the cooker didn't unlock and we needed to switch it on and use the "add ingredient" button in order to open it.
Just now it's happening again but this time there is no way to open it. We have some food inside and we are trying to open it SINCE YESTERDAY NIGHT. The food will be rotten by the moment we can manage to open it (if we are able to do it).
We will try to take it to the technical service today, but the food is going to be rotten.
Could be 5 stars but...
Ok. I have a love hate relationship with this machine. It actually cooks really nice food. However, there are so many drawbacks with this machine.
Firstly, the digital touch pad is extremely complicated and not intuitive at all, this is esp. for setting the timer. The other thing that annoys me is that the time delay function does not work. I already exchanged my machine for another one for that reason but the same thing happens. It allows for time delay function on some cooking settings but not for example on the slow cooking mode which I wanted to work so bad. It will let you select a ridiculous time delay function of like 9 hours but not let’s say 4 hours. I rang their Customer Service about it but they are a complete waste of time. The other thing that’s annoying is the rigid time settings. You can’t set the timer on slow cook to just 1 hour. A lot of recipes call for 1 hour on high and the another few hours on low. Also, it’s a nuisance when you just want to add on another hour to the cooking time. Same with the baking mode. The temperature of the baking mode is very low so some cakes will need to be baked for more than an hour. You can’t do that and you can’t simply add on another 15 minutes or so once the timer is up. So you have to set your own timer after the initial cooking time is up. I ordered another non stick inner pot and checked the model number carefully and it won’t fit into my pot even though it says it’s compatible. I lodged a complaint mid October and after not hearing back lodged another complete on 31st October. I have not heard back. That’s horrendous customer Service. Today I had an issue with the lid not opening and made the mistake of calling customer service again. An utter waste of time. After giving all my details-a lengthy process in itself-the lady had no idea how to fix this problem and asked me twice if I read the user manual. That was after I already told her that I used the machine lots of times before. She then said she is going to send me an email so I can send them a photo of me not being able to open the lid. Yes, you read that righ!!! I’m still waiting for that email. Luckily, after giving the lid a few gentle wacks it became unstuck. Based on customer Service I would give this machine 0 points. The machine itself could do with some improvements of the timer settings and a more user friendly touch pad But does cook nice meals.
Totally not user-friendly
My family and I have almost everything with Philips brand; from electronic toothbrush, coffee machine, airfryer...to baby food maker and multicooker. You can say we are Philips loyal customers, simply we entrust good brands. However, this time you guys failed me terribly!
I bought a Philip all in One Multicooker couple of weeks ago, and only used 5 times. Now the seal ring had cracked and lid couldn’t close or lock at all!!! Not to mention it’s difficult to open it with the push button. It doesnt open smooth. I had to manually use both of my hands to push it up!
There is no way to collect the water from cooking process. So the moment, when you open up the lid, the water will go everywhere...it just too much trouble for cleaning!
If possible i would like a refund. I’m happy with this multicooker!!
Siew Kian C
Worst machine ever!
"Pressure up" never end! Wasting my time and food to retest again and again! Not counted yet I got hurt when forced to cancel, disassemble and reassemble the lid because of the never end "pressure up"! Also petrol to go and return to Bing Lee who refuse to make cash refund! This is the unit I got replaced for my first unit HD2178/72 got error E4 after 9 months used. I feel no confident with the machine but Bing Lee refuse to refund but only agree to replace it. Stuck here!!
These should be recalled!
I’ve now had two of these and both are so unreliable. When they work, the food is beautiful, but it is luck of the draw if they draw pressure or not. We have had many a dinner party ruined with stews and curries getting burned on the bottom and uncooked on top due to no pressure. Initially, we thought we were doing something wrong with the seal but there are times when we don’t touch the seal and one time it won’t pressurise, so we cancel it and start again and then it is fine. There have also been times when it has built pressure but not released and we have food trapped inside and no dinner at all. I really wanted to love this machine and if it did what it was suppose to, I would. However, there appears to be a design flaw. They should be recalled.
This product is a waste of time and money
I purchased this machine in January. I persevered in using it as having not used a pressure or slow cooker before I thought it was only a matter of getting used to the machine. However, no matter what I make, or what setting is used, nothing has produced a satisfactory result. Spare ribs pressure cooked as per the recipe book were stringy as was corned beef. Slow cooking resulted in uncooked vegetables and tough meat. After another failure tonight it has now been assigned to the rubbish bin.
One Cooker to Rule Them All
Quick background: We love cooking and experimenting.
Cuisine: Asian (Chinese, Malaysian, Indian), Italian, American & European.
Research period: 3 months
Budget: None but needs to be value for money.
Major driver: Slow & pressure cooking options.
Didn’t like leaving the stove or oven ON for long.
Product selected must be capable of cooking rice to replace our rice cooker. We didn’t want another appliance on the bench.
Who is it for: beginner and advance cooks. Technical and non-technical will find it fun either way.
What have we cooked in it: Rice =], stews, stir fry, shanks, curries and strange experimental meals that are probably best forgotten... =P
We didn’t bother following the recipe book or the videos. Some details were not even correct. For example, the video on Rice is completely wrong but gave us a good laugh.
What was useful in the book was the table with pressures and times. Would have been good if Philips elaborated on that page and provided even more in depth details for different cooking styles and cut/type of meat.
The unit itself is relatively small And fits nicely in the corner. It looks great. Very easy to workout and use. Great locking and safety mechanisms.
Only negative: power cord comes out the right side. It should come from underneath there by not having something sticking out and allows it to be positioned either side of a power outlet.
Conclusion: I can’t comment on customer support as I haven’t needed it. Having owned two major pieces of Philips equipment (the other is the PC Elite steam iron), I feel the products are solid and work as per the marketing fluff. Overall a great product and I’d recommend it to anyone.
Tip: One writer mentioned strong smells get caught in the silicone gasket. That is true IF you don’t air out the unit after using. We clean/wash all components after any “messy” cooks. Takes us 2-3mins. Quicker than cleaning a messy large stove. Lol
Point is, we leave the lid open when the unit is not in use. We use ours almost everyday. Do dust doesn’t have time to collect (and so what if it does? Haha).
Fast, silent and safe cooking.
Had in my life several high-pressure cookers for the last 20+ years. Some of them literally had no names, some very well known brands. What all of them had in common - hot external surfaces, noisy when releasing an exceeding pressure sometimes directly up to the ceiling. But the most annoying part always was when they completely unpredictable beginning to leak, so you need to stop, cool down and attempt to adjust the rubber sealing ring...
There is nothing even close to any of these issues with that Philips model.
No leaks, silent and practically invisible discharging the pressure at the end of the cooking timer.
Very easy and flexible to control the multicooker even when it is already started.
Great access to internal removable parts for cleaning.
This product is crap. Do not buy
This is the 2nd one I have had in a couple of months and neither of them ever pressurised. I have wasted hundreds of dollars in food not to mention my time. Stay away from this crap. This deserves a zero star rating but you can't always get want you want can you, like a working pressure cooker from Philips. I also can see that Philips reply to all negative comments with standard replies that come from a pre written and approved list of crap replies. Well how about Philips pay me compensation for my out of pocket expenses??? What do you think about that Philips. Never again you have lost me for ever and everyone I speak to.
Bought it 2 months ago....first time use.....the pressure unable to build up and the timer already started to count down. Call customer service and was told it will take a while for pressure to build up. Retry for more than 3x....yea....at last it build up.
Just try to use it again today....it took me many tries before the pressure finally build up. Will send it back to Philips tmrw...
Philips Return back product:
Philips... gave me a call to return it back to me. They tested for 1 hr....no findings..no fault. I asked how they test it....they used water as the load to test. Infd them with water...I too do not have any problems. They said they cannot test using other mode??? They asked me to try it at home...if still got issues ..to take a video of it and inform them. A multi billion company and can't do a proper test ! Asking customer to troubleshoot instead!
This is a replacement model and we're not happy
Our first all in one cooker not even 12 months old wouldn't build any pressure so we had a store warranty that allowed us to get a new one so we chose this upgrade but this one won't allow the quick pressure release and to be honest the natural pressure release takes add long as some of the settings very disappointing and it WILL be going back
Problem with pressure and display
Nice looking unit
Problems on pressure cooking settings 1) takes at least 20 mins to start the countdown timer on the pressure settings AND 2) pressure display stays at 0 despite timer counting down so you have no idea if it’s reached the pressure in the preset
I called the philips hotline and they said to wait 30 mins for pressure to build and time to start - seems long. Not sure why the pressure display doesn’t show the pressure that has been set though !
This is my second unit that I will be returning. It won't build any pressure, very disappointed. Rang Philips with the first unit Philips wouldn't help because I bought it from TVSN an not a store. No sense ringing them with this one. Have to try another brand, pity I like Philips.
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