ABSOLUTE PIECE OF GARBAGE.
Will not reliably pressurise irrespective of how it's assembled after use and it only assembled the one way.
Utter waste of money.
Burns meals unrecoverably whilst it futilely attempts to pressurise.
Purchased in August 2019 at Harvey Norman.
Food not cooked
Cooked on Slow Cook Low, 8hrs. We have had our machine for 6mths. Little used. But twice now the food is only part cooked at 8hrs. And we have had the lid lockup to. Just cannot get it open Lots of heavy persuasion got it to pop. I keep the lock mechanism lubed now.
Purchased in December 2018 at Harvey Norman Retail Stores - Appliances for $349.00.
The Lid will not open here is the answer!
We have had this pressure cooker for a couple of months, I have used quite a few electric pressure cookers in the past and this one is not that different as in features like offering the slow cooking option as well as others etc, One issue is the lid locking when it should not! and I see others have had this problem also firstly calling Philips customer care is a waste of time, in fact, they are one of the worst customer care teams I have ever dealt with they are as usual overseas call centre who have ZERO product knowledge they merely look up...the manual and read the instructions while you are talking to them on the phone , the gentleman we spoke with gave us totally wrong information he did not even understand what pressure cooking was. Anyway, I'm not here to rubbish Philips call centre they take care of that themselves I just want to let people know that yes there is a design problem with the lid locking on this cooker even using it on the slow cooker function it can happen so an inconvenience yes! but if you can put up with it the unit will unlock after the appliance stops if you leave it for about 20 or 30 mins the lid will unlock and let you get your food out, What happens is the type of lid allows a combination of suction and pressure to build up even when not using pressure cooking setting and causes the lids mechanism to look. Its a shame Philips as the product looks great and would be great if this did not happen. I am sure the same call centre staff are the ones who respond to these reviews LOL.
Purchased in April 2019 for $289.00.
Pressure not get to the preset value randomly, Philips doesn't reply to my email
After 1 year usage, the problems coming.
1. When I choose to beef on the menu, there is at least 3 time the pressure can't go up to 60, it keeps heating but the timer never counts down.
2. When select cooking rice on the menu, it happens a couple of times, it takes a half hour and still showing "pressure up" and didn't progress. I stop it. The rice is cooked.
3. I select cooking rice on the menu, the pressure doesn't go up to the pre-set value 30, it flatuates 15-25, rice is cooked, but it tastes watery and is not as good as new.
I send the c...ooker to Philips nominated service center. After 2 weeks they just did a test to boil water and pressure goes up. But my cooker issue is that the cooker pressure doesn't go to the pre-set pressure value 30. Those guys don't mark down the 3 issues I told them, which is the basic step to diagnose the problem. they waste my 2 weeks and does a useless test. I reply to Philips customer care email which I have an open ticket with them(ref:_00Dw0Cp29._5002X2Npabb:ref). This time it takes 7 days but still got no reply. I disappoint their service.
Purchased in May 2018 at Harvey Norman for $270.00.
Very disappointed with this product
The quality of this product is terrible. The lock system is poorly designed therefore there is a constant struggle with opening and closing the lid. (Ours jammed) Don’t recommend it
Purchased in May 2018 at Tens Machines Australia for $285.00.
Great product to eat clean and healthy
daily use for dinner. Set and forget feature is the best for weekdays dinner. Often used it for making soup out of beef/pork bone with maximum pressure to extract all the good stuff that's beneficial for your joints. I've plonked a whole mid size chicken into the cooker for a 20 min steam and it turned out really well.
Since its chestnut season now, I have used the cooker to make perfect batches of sweet soft chestnuts. Put your whole chestnuts in (cut a small slit on the shell), cover it with water, set for 30 minutes and 40 pressure. And yo...u will have one of the best tasting chestnuts with easy to peel shell. I find the pressure build up and release time perfectly reasonable. It takes its time to build up the pressure because it needs to boil the water and its content, then it needs to boil off more water to create steam as steam is the component that produces pressure. Higher set pressure value = more steam = longer time. On the long pressure release time, it may be a built in safety function that wouldnt allow too much pressure to be released at once, as a sudden huge cloud of heated steam might be dangerous. Next stop, trying to make yoghurt with the cooker. Cleaning is a bit tricky as sometimes you have to disassemble the metal lid and wash down the components one by one. The rubber seal also has to be reassemble in a certain orientation, but nothing too hard with a few practice run even for a butter finger like me. all in all, a wonderful/helpful addition to my kitchen.
Purchased in March 2018.
Worst All-In-One Cooker
Very disappointed and very unhappy with this machine, worse part is I can’t return this product. It takes a very long time to to start up the pressure cooker and when it does the pressure release, it takes a long time. With normal pressure cookers, you can change the knob to let out all the pressure at once. This unit only has the slow pressure release and it takes 15-20 minutes or so for all the pressure to release. While it’s “warming up”, it takes 10 minutes for it to start the pressure. It’s a waste of time having to wait for my food to be ...done. The preset options gives you a time where food should be cooked and the pressure, be prepared that if you’re cooking for say “poultry” it should be done in 20 minutes but expect it to be about 40 from start to finish. If Philips is to make another multi-cooker I suggest to give option for fast release of pressure or slow release. One thing I like about this feature is the ‘Add Ingredients’ function. Wish I can return this unit. Also the lid comes with silicone seals which if you have stains from cooking your food such as beef stew or curry be prepared that those stains will not come or wash off the silicone seals.
Purchased in March 2019 for $349.00.
Don't buy this machine
We have tried to use the cooker for casseroles, curries and the like
It cooks well but the reciopes are universally VERY runny
The BIGGEST issue is that very slow pressure release, often over 20 minutes to release pressure
It would be quicker to use a sauscepan.
I wish I could take the damn thing back, or poke a hole in it- its crap
Purchased in February 2019.
unsure if I’m going to be happy
Purchased this recently, it has taken me days to figure out how to cook plain rice. The ‘so called’ manual is useless, no cooking instructions at all for basic foods like rice etc.
Purchased in February 2019 at Harvey Norman for $349.00.
2hrs to cook 20min soup from book
Tried to cook the soup out the book it comes with took 1hr to come up to pressure and then 40min to de pressure so we could eat it. Also tried to cook rice had to put it on 3 times to get it cooked as you can't change the time on it. Will be taking it back and getting something else.
Purchased in February 2019 at Myer Retail Stores.
Should have been tipped off by the brand name "Philips".
Absolutely the worst appliance we have ever bought. The seal is almost impossible to fit, which is something you need to do every time you use the appliance. And no I am not a numbty ... I can assemble IKEA furniture, and disassemble and reassemble complex mechanical devices... you would have to have rocks in your head to buy this appliance. Total waste of nee $300.
Have only used the pressure cooker twice and both times it would not build up any pressure.
Luckily I was able to still cook risotto when I used the pressure cooker for the first time. It just took much longer than it should.
Tonight I went to cook Barbacoa Beef and it was a disaster. Money now down the drain and no dinner.
Also, the first time I went to use it, I could not lock the lid. After a bit of research, I found that the seal had not been fitted properly and so I found out how to fit it via a YouTube video.
Will look to return it back to Harvey Norman as it is essentially useless. Cannot believe that a unit worth almost $300 does not work and has so many other bad reviews.
I got this from Myer during their Boxing Day sales. I have done two recipes so far and loved them both.
I used to own the Tefal cook for me, compared to this, the Tefal model is amateur hours! Everything with this machine is great, once I’ve figured how to operate it. The only part that was confusing was that rubber unit with the floater. You see, I removed it thinking it was just some sort of packing protector. Of course, this meant that the machine couldn’t pressurise! This really needs to be spelt out in the manual (as a listed component...), rather than the cleaning instructions in another section. Once I figured that one out, I have cooked a beef rendang, and a soup in it. Both turned out delish! The only criticism is those controls on the panel, they are a little confusing. But like everything else, there is a learning curve. Perhaps Philips would consider a touch screen option in the future to make this machine even better. The best thing about this? The quietness of the machine and the lack of smell (from cooking the curry), meant that I will be able to enjoy more complex recipes without worrying about cooking smells permeating my furnitures. The machine supports sauteeing, pressure cooking and slow cooking. I can now retire my other devices and just use this one. Now, if only Philips could put air frying function into this nifty unit...
We cannot open the pressure cooker to get the food
We have been using it for 3 months by now and almost always we had problems trying to opening it. In around 10 different occasions the cooker didn't unlock and we needed to switch it on and use the "add ingredient" button in order to open it.
Just now it's happening again but this time there is no way to open it. We have some food inside and we are trying to open it SINCE YESTERDAY NIGHT. The food will be rotten by the moment we can manage to open it (if we are able to do it).
We will try to take it to the technical service today, but the food is going to be rotten.
Could be 5 stars but...
Ok. I have a love hate relationship with this machine. It actually cooks really nice food. However, there are so many drawbacks with this machine.
Firstly, the digital touch pad is extremely complicated and not intuitive at all, this is esp. for setting the timer. The other thing that annoys me is that the time delay function does not work. I already exchanged my machine for another one for that reason but the same thing happens. It allows for time delay function on some cooking settings but not for example on the slow cooking mode which I wa...
Questions & Answers
I had issues with the locking mechanism. Phillips replace the cover where the rubber ring is now sealed permanently onto the cover and I can’t take out the rubber ring to wash. They say this is an upgraded version. Am puzzled as to how can an upgraded version compromise hygiene ?
Hi Eli, thank you for sharing your concern. We understand that hygiene is of utmost necessity when it comes to cooking. Here's a video that provides a step-by-step guide on how to clean the cover and rubber ring of your Multi Cooker: https://www.youtube.com/watch?v=adrz8FUvNc8 - We hope this helps! Should you have any other questions, feel free to reach our colleagues directly at 1300 998 851 (Australia) or 0800 836 761 (New Zealand), from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Hope to hear from you soon!
The Philips Australia Team
I have had the same problem. I am also concerned at how to clean this new version lid too.
Philips representatives: Please note this video link you attached is for the old version lid to clean. The new version does NOT allow for the gasket seal to be removed. It is actually riveted to the metal work. Pks advise. Thx
Hi, I've recently bought the same model as yours and I am having problem locking the lid. Any of you experience the same thing? Thanks
Hello, added a pork shoulder to the Philips pressure cooker today on the high slow cook setting but didn’t lock the lid till a few hours later. I didn’t open it or feel the sides but it would still have been safely cooking during the time before I locked the lid, right?
Not sure but I guess it would be
Thank you for reaching out to us here. We're here to help out! It is important that that the lid is closed at all times when preparing food in the pressure cooker. Have you checked to see if the sealing ring is properly attached? You can determine this by checking if the floater is up or down. If the floater is down, please check the seal ring and reassemble it properly. The seal ring needs to be attached to the lower part of the floater from the inside of the lid. Also make sure that the lever is in the unlock position. Thereafter, close the lid and then lock the lever.
We hope this helps. Please feel free to reach out to us directly if you need further assistance. We'd be happy to further assist you with your query via phone or WhatsApp. If you're in New Zealand you can call us on 0800 658 224 Monday - Friday: 09:00 am - 09:00 pm or WhatsApp us on +61 435328251 (add number in your WhatsApp contacts) from Monday to Saturday: 09:00am – 09:00pm (chat only). If you're in Australia: 1300 363 391 Monday - Friday: 07:00 am - 07:00 pm EST and Whatsapp is +61 435328251 Monday to Saturday: 07:00am – 07:00pm EST (chat only).
Kind regards, The Philips Australia Team
I have the HD2145 all in one cooker and today it showed the error code E10 on the screen. There is no information in the manual to indicate what the fault may be so I called your team (advertised opening hours 7am to 7pm). I called at 2pm Western Australian time to get a message that it is closed. Very disappointed with this as is it is now the day before Good Friday so I assume that the earliest I am going to be able to get a response is next Tuesday. So I am without my main cooking source over the long weekend.
Hi there, thank you for your question. We're sorry to hear that your All-In-One Multi-Cooker is showing the E10 error code and that you could not get a hold of our colleagues via phone. We can imagine that not being able to use your device is far from ideal. We kindly recommend you to contact our colleagues (again) at 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST) or to send them a message via WhatsApp +61 435 328 251 (Monday to Sunday: 07:00am – 07:00pm EST), so they can see how they can be of assistance. We hope that the issue will soon be resolved. Wishing you a nice rest of the week.
The Philips Australia Team
Get an answer from our members and Philips representatives
|Category||Slow Cookers, Multi Cookers and Pressure Cookers|
|Keep Warm Setting||Yes|
|Dimensions||371 x 350 x 490 mm|
|Outer Body Construction Material||Stainless Steel|
|Cooking Bowl Material||Stainless Steel|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Black|
- GTIN13: 8710103828310
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