Totally not user-friendly
My family and I have almost everything with Philips brand; from electronic toothbrush, coffee machine, airfryer...to baby food maker and multicooker. You can say we are Philips loyal customers, simply we entrust good brands. However, this time you guys failed me terribly!
I bought a Philip all in One Multicooker couple of weeks ago, and only used 5 times. Now the seal ring had cracked and lid couldn’t close or lock at all!!! Not to mention it’s difficult to open it with the push button. It doesnt open smooth. I had to manually use both of my...hands to push it up! There is no way to collect the water from cooking process. So the moment, when you open up the lid, the water will go everywhere...it just too much trouble for cleaning! If possible i would like a refund. I’m happy with this multicooker!!
Worst machine ever!
"Pressure up" never end! Wasting my time and food to retest again and again! Not counted yet I got hurt when forced to cancel, disassemble and reassemble the lid because of the never end "pressure up"! Also petrol to go and return to Bing Lee who refuse to make cash refund! This is the unit I got replaced for my first unit HD2178/72 got error E4 after 9 months used. I feel no confident with the machine but Bing Lee refuse to refund but only agree to replace it. Stuck here!!
These should be recalled!
I’ve now had two of these and both are so unreliable. When they work, the food is beautiful, but it is luck of the draw if they draw pressure or not. We have had many a dinner party ruined with stews and curries getting burned on the bottom and uncooked on top due to no pressure. Initially, we thought we were doing something wrong with the seal but there are times when we don’t touch the seal and one time it won’t pressurise, so we cancel it and start again and then it is fine. There have also been times when it has built pressure but not relea...sed and we have food trapped inside and no dinner at all. I really wanted to love this machine and if it did what it was suppose to, I would. However, there appears to be a design flaw. They should be recalled.
This product is a waste of time and money
I purchased this machine in January. I persevered in using it as having not used a pressure or slow cooker before I thought it was only a matter of getting used to the machine. However, no matter what I make, or what setting is used, nothing has produced a satisfactory result. Spare ribs pressure cooked as per the recipe book were stringy as was corned beef. Slow cooking resulted in uncooked vegetables and tough meat. After another failure tonight it has now been assigned to the rubbish bin.
One Cooker to Rule Them All
Quick background: We love cooking and experimenting.
Cuisine: Asian (Chinese, Malaysian, Indian), Italian, American & European.
Research period: 3 months
Budget: None but needs to be value for money.
Major driver: Slow & pressure cooking options.
Didn’t like leaving the stove or oven ON for long.
Product selected must be capable of cooking rice to replace our rice cooker. We didn’t want another appliance on the bench.
Who is it for: beginner and advance cooks. Technical and non-technical will find it fun either way.
Fast, silent and safe cooking.
Had in my life several high-pressure cookers for the last 20+ years. Some of them literally had no names, some very well known brands. What all of them had in common - hot external surfaces, noisy when releasing an exceeding pressure sometimes directly up to the ceiling. But the most annoying part always was when they completely unpredictable beginning to leak, so you need to stop, cool down and attempt to adjust the rubber sealing ring...
There is nothing even close to any of these issues with that Philips model.
No leaks, silent and pract...
This product is crap. Do not buy
This is the 2nd one I have had in a couple of months and neither of them ever pressurised. I have wasted hundreds of dollars in food not to mention my time. Stay away from this crap. This deserves a zero star rating but you can't always get want you want can you, like a working pressure cooker from Philips. I also can see that Philips reply to all negative comments with standard replies that come from a pre written and approved list of crap replies. Well how about Philips pay me compensation for my out of pocket expenses??? What do you think about that Philips. Never again you have lost me for ever and everyone I speak to.
Bought it 2 months ago....first time use.....the pressure unable to build up and the timer already started to count down. Call customer service and was told it will take a while for pressure to build up. Retry for more than 3x....yea....at last it build up.
Just try to use it again today....it took me many tries before the pressure finally build up. Will send it back to Philips tmrw...
Philips Return back product:
Philips... gave me a call to return it back to me. They tested for 1 hr....no findings..no fault. I asked how they test it.......they used water as the load to test. Infd them with water...I too do not have any problems. They said they cannot test using other mode??? They asked me to try it at home...if still got issues ..to take a video of it and inform them. A multi billion company and can't do a proper test ! Asking customer to troubleshoot instead!
This is a replacement model and we're not happy
Our first all in one cooker not even 12 months old wouldn't build any pressure so we had a store warranty that allowed us to get a new one so we chose this upgrade but this one won't allow the quick pressure release and to be honest the natural pressure release takes add long as some of the settings very disappointing and it WILL be going back
Problem with pressure and display
Nice looking unit
Problems on pressure cooking settings 1) takes at least 20 mins to start the countdown timer on the pressure settings AND 2) pressure display stays at 0 despite timer counting down so you have no idea if it’s reached the pressure in the preset
I called the philips hotline and they said to wait 30 mins for pressure to build and time to start - seems long. Not sure why the pressure display doesn’t show the pressure that has been set though !
This is my second unit that I will be returning. It won't build any pressure, very disappointed. Rang Philips with the first unit Philips wouldn't help because I bought it from TVSN an not a store. No sense ringing them with this one. Have to try another brand, pity I like Philips.
Technical Issues - Not recommended
We have received two models and both had to be returned due to technical issues. We have now decided to look for an alternative.
The first machine regularly failed to build up pressure and wasn't able to control heat settings within the slow cooking mode which caused several meals to end up overcooked.
The second machine worked well within the pressure cooking settings but we were still never able to utilise the slow cooking mode (We assume it`s due to issues with the heat control of the machine). And after using the machine a few times t...here was a fuse or circuit blowout. Now it`s not working anymore at all. We have tried everything to use this machine as we didn`t want to believe that a new product has fundamental technical flaws. But after having to return two machines and wasting several dishes/money/time we were not willing to give this another try. Maybe there are some machines that work but unfortunately we have lost our trust that this is a high quality machine that would last in our kitchen for some time. When we picked up the second machine it looked like this machine had been also previously returned. And looking at other reviews it looks like we are not the only ones with these issues.
Cooking in a fraction of the time with a flavour boost.
I love this new model, it's very easy to use and understand.
So far it has cooked everything pretty good.
It does cook much quicker than a slow cooker and achieves the same results.
Cooks up to 70KPa. The auto functions seem just right.
The only criticism I have isn't with the appliance, it would be with the cookbook.
I would have like instructions on the simple things like pasta, rice, steak, fries, baked potato as examples. There are hints at how you cook rice (using the marks on the bowl) in the book, I just wish the instructions were clearer.
I must admit, the recipes are probably not ones I'll try but they do a good job showing the many ways this unit can be used.
Questions & Answers
I had issues with the locking mechanism. Phillips replace the cover where the rubber ring is now sealed permanently onto the cover and I can’t take out the rubber ring to wash. They say this is an upgraded version. Am puzzled as to how can an upgraded version compromise hygiene ?
Hi Eli, thank you for sharing your concern. We understand that hygiene is of utmost necessity when it comes to cooking. Here's a video that provides a step-by-step guide on how to clean the cover and rubber ring of your Multi Cooker: https://www.youtube.com/watch?v=adrz8FUvNc8 - We hope this helps! Should you have any other questions, feel free to reach our colleagues directly at 1300 998 851 (Australia) or 0800 836 761 (New Zealand), from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Hope to hear from you soon!
The Philips Australia Team
I have had the same problem. I am also concerned at how to clean this new version lid too.
Philips representatives: Please note this video link you attached is for the old version lid to clean. The new version does NOT allow for the gasket seal to be removed. It is actually riveted to the metal work. Pks advise. Thx
Hi, I've recently bought the same model as yours and I am having problem locking the lid. Any of you experience the same thing? Thanks
Hello, added a pork shoulder to the Philips pressure cooker today on the high slow cook setting but didn’t lock the lid till a few hours later. I didn’t open it or feel the sides but it would still have been safely cooking during the time before I locked the lid, right?
Not sure but I guess it would be
Thank you for reaching out to us here. We're here to help out! It is important that that the lid is closed at all times when preparing food in the pressure cooker. Have you checked to see if the sealing ring is properly attached? You can determine this by checking if the floater is up or down. If the floater is down, please check the seal ring and reassemble it properly. The seal ring needs to be attached to the lower part of the floater from the inside of the lid. Also make sure that the lever is in the unlock position. Thereafter, close the lid and then lock the lever.
We hope this helps. Please feel free to reach out to us directly if you need further assistance. We'd be happy to further assist you with your query via phone or WhatsApp. If you're in New Zealand you can call us on 0800 658 224 Monday - Friday: 09:00 am - 09:00 pm or WhatsApp us on +61 435328251 (add number in your WhatsApp contacts) from Monday to Saturday: 09:00am – 09:00pm (chat only). If you're in Australia: 1300 363 391 Monday - Friday: 07:00 am - 07:00 pm EST and Whatsapp is +61 435328251 Monday to Saturday: 07:00am – 07:00pm EST (chat only).
Kind regards, The Philips Australia Team
I have the HD2145 all in one cooker and today it showed the error code E10 on the screen. There is no information in the manual to indicate what the fault may be so I called your team (advertised opening hours 7am to 7pm). I called at 2pm Western Australian time to get a message that it is closed. Very disappointed with this as is it is now the day before Good Friday so I assume that the earliest I am going to be able to get a response is next Tuesday. So I am without my main cooking source over the long weekend.
Hi there, thank you for your question. We're sorry to hear that your All-In-One Multi-Cooker is showing the E10 error code and that you could not get a hold of our colleagues via phone. We can imagine that not being able to use your device is far from ideal. We kindly recommend you to contact our colleagues (again) at 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST) or to send them a message via WhatsApp +61 435 328 251 (Monday to Sunday: 07:00am – 07:00pm EST), so they can see how they can be of assistance. We hope that the issue will soon be resolved. Wishing you a nice rest of the week.
The Philips Australia Team
Get an answer from our members and Philips representatives
|Category||Slow Cookers, Multi Cookers and Pressure Cookers|
|Keep Warm Setting||Yes|
|Dimensions||371 x 350 x 490 mm|
|Outer Body Construction Material||Stainless Steel|
|Cooking Bowl Material||Stainless Steel|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Black|
- GTIN13: 8710103828310
Other Pressure Cookers
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