12 months before lid stuck. Now unusable and in the bin. Awful quality.
Had this cooker for 12 months when the lid completely jammed. Tried for hours to get it open and now it won't close properly again. Also, had a previous issue where the pressure valve fell out when the cooker was being cleaned and got lost and had to be replaced. When it works, the cooker is pretty good. The build quality is truly awful though. Wish I'd checked the reviews before purchase, as the lid issue is extremely common.
Purchased in December 2018 for $350.00.
Great for three months then lid malfunction
Bought the cooker onlineas an upgrade from a manual stovetop pressure cooker. I liked the look of this model and spent more than I anticipated. When it arrived and I got to see it I realised it has WAY more plastic than i expected for the price tag don't be fooled by the stainless steel wrapping. I really loved cooking with it for three months and the settings and electronics were great BUT then, no surprise really, the plastic locking mechanism on the lid jammed/snapped/broke away.
I did not use excessive force on it even the cogs inside for t...
Purchased in August 2019.
Could be 5 stars but...
Ok. I have a love hate relationship with this machine. It actually cooks really nice food. However, there are so many drawbacks with this machine.
Firstly, the digital touch pad is extremely complicated and not intuitive at all, this is esp. for setting the timer. The other thing that annoys me is that the time delay function does not work. I already exchanged my machine for another one for that reason but the same thing happens. It allows for time delay function on some cooking settings but not for example on the slow cooking mode which I wa...
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This is a replacement model and we're not happy
Our first all in one cooker not even 12 months old wouldn't build any pressure so we had a store warranty that allowed us to get a new one so we chose this upgrade but this one won't allow the quick pressure release and to be honest the natural pressure release takes add long as some of the settings very disappointing and it WILL be going back
Problem with pressure and display
Nice looking unit
Problems on pressure cooking settings 1) takes at least 20 mins to start the countdown timer on the pressure settings AND 2) pressure display stays at 0 despite timer counting down so you have no idea if it’s reached the pressure in the preset
I called the philips hotline and they said to wait 30 mins for pressure to build and time to start - seems long. Not sure why the pressure display doesn’t show the pressure that has been set though !
Questions & Answers
I had issues with the locking mechanism. Phillips replace the cover where the rubber ring is now sealed permanently onto the cover and I can’t take out the rubber ring to wash. They say this is an upgraded version. Am puzzled as to how can an upgraded version compromise hygiene ?
Hi Eli, thank you for sharing your concern. We understand that hygiene is of utmost necessity when it comes to cooking. Here's a video that provides a step-by-step guide on how to clean the cover and rubber ring of your Multi Cooker: https://www.youtube.com/watch?v=adrz8FUvNc8 - We hope this helps! Should you have any other questions, feel free to reach our colleagues directly at 1300 998 851 (Australia) or 0800 836 761 (New Zealand), from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Hope to hear from you soon!
The Philips Australia Team
I have had the same problem. I am also concerned at how to clean this new version lid too.
Philips representatives: Please note this video link you attached is for the old version lid to clean. The new version does NOT allow for the gasket seal to be removed. It is actually riveted to the metal work. Pks advise. Thx
Hi, I've recently bought the same model as yours and I am having problem locking the lid. Any of you experience the same thing? Thanks
Hello, added a pork shoulder to the Philips pressure cooker today on the high slow cook setting but didn’t lock the lid till a few hours later. I didn’t open it or feel the sides but it would still have been safely cooking during the time before I locked the lid, right?
Not sure but I guess it would be
Thank you for reaching out to us here. We're here to help out! It is important that that the lid is closed at all times when preparing food in the pressure cooker. Have you checked to see if the sealing ring is properly attached? You can determine this by checking if the floater is up or down. If the floater is down, please check the seal ring and reassemble it properly. The seal ring needs to be attached to the lower part of the floater from the inside of the lid. Also make sure that the lever is in the unlock position. Thereafter, close the lid and then lock the lever.
We hope this helps. Please feel free to reach out to us directly if you need further assistance. We'd be happy to further assist you with your query via phone or WhatsApp. If you're in New Zealand you can call us on 0800 658 224 Monday - Friday: 09:00 am - 09:00 pm or WhatsApp us on +61 435328251 (add number in your WhatsApp contacts) from Monday to Saturday: 09:00am – 09:00pm (chat only). If you're in Australia: 1300 363 391 Monday - Friday: 07:00 am - 07:00 pm EST and Whatsapp is +61 435328251 Monday to Saturday: 07:00am – 07:00pm EST (chat only).
Kind regards, The Philips Australia Team
I have the HD2145 all in one cooker and today it showed the error code E10 on the screen. There is no information in the manual to indicate what the fault may be so I called your team (advertised opening hours 7am to 7pm). I called at 2pm Western Australian time to get a message that it is closed. Very disappointed with this as is it is now the day before Good Friday so I assume that the earliest I am going to be able to get a response is next Tuesday. So I am without my main cooking source over the long weekend.
Hi there, thank you for your question. We're sorry to hear that your All-In-One Multi-Cooker is showing the E10 error code and that you could not get a hold of our colleagues via phone. We can imagine that not being able to use your device is far from ideal. We kindly recommend you to contact our colleagues (again) at 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST) or to send them a message via WhatsApp +61 435 328 251 (Monday to Sunday: 07:00am – 07:00pm EST), so they can see how they can be of assistance. We hope that the issue will soon be resolved. Wishing you a nice rest of the week.
The Philips Australia Team
Get an answer from our members and Philips representatives
|Category||Slow Cookers, Multi Cookers and Pressure Cookers|
|Keep Warm Setting||Yes|
|Dimensions||371 x 350 x 490 mm|
|Outer Body Construction Material||Stainless Steel|
|Cooking Bowl Material||Stainless Steel|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Black|
- GTIN13: 8710103828310
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