13 questions from our users
I'm keen to get your air fryer based on recommendation of friends and also the product reviews. My concern is that it appears to be made from plastic and I would think that it must be toxic when heated ? Also I don't like using non stick coatings for health concerns either - is there a pan available that's not non stick ? Many thanks Mel
Hi there, Mel. Thanks for asking. We kindly advise you to contact our colleagues here https://www.philips.com.au/content/B2C/en_AU/support-home/support-contact-page.html#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOOKING_CA for further assistance. Kind regards, The Philips Australia Team
Does it come in different sizes? Would it be a good size for a family of 3 or 4 people ?
Hi Bernie. Thank you for your interest in our Airfryer. This particular model is capable of preparing 800 grams of fries at once. We do have an XL model available that holds 1.2 kg, and an XXL that holds 1.4 kg. You can find all available models on the following page, the XL and XXL are listed at the bottom in case you're interested: https://bit.ly/2McvqRF. We hope that helps! Kind regards, The Philips Australia Team.
I have recently purchased this Turbostar Air fryer and intended to buy the baking accessory but now wonder if it fits the HD9643/17?
Hi, Faye. Could you let us know if this is the baking accessory that you are referring to: https://www.philips.com.au/c-p/HD9940_00/airfryer-grill-pan-accessory. If so, it is suitable for your AirFryer. We hope this answers your question. If it doesn't feel free to reach back out to us here again. Alternatively, you could reach out to us on one of our social media channels (24/7), or give us a call on one of the following numbers: AU 1300 363 391 NZ 0800 658 224 Kind regards, The Philips Australia Team
My current air fryer is 7 litres and can easily fit 3 good sized lamb chops laying flat in the basket. Is this air fryer big enough to do that?
Hi there. Thank you for your question. The capacity of the basket of the Airfryer XXL is 0.8 kg. Here you'll be able to find all its specifications: https://bit.ly/2PFlKzi. If you have any further questions, please don't hesitate to contact our customer support via Facebook or Twitter (@PhilipsCare). Kind regards, The Philips Australia Team.Well doesn’t that equate to 800 mls. That seems awful small compared to the 7 litre air fryer I currently own. P.S. your website specs do not mention liters at all. It’s like you have tried to bluff people by steering away from the litre measurement gauge that all over air fryers are sold with.
I have just purchased an Airfryer but it is not cooking. Is the motor supposed to run continuously? Mine switched on for 3 secs and then switches off and after 30 mins at 180 my potatoes are still raw! HD9643
Hi there Monika, fryer is supposed to run for as long as you set the timer. Sounds like it is faulty!Hey Monika, good that you've asked over here. It's definitely not supposed to stop working! The airflow should certainly continue during the cooking process. Seeing that you've just bought it, we would recommend to get in touch with the retailer you got the Airfryer from. However, if they can't help you further, please don't hesitate to get in touch with us through 1300 363 391 (AU), or on 0800 658 224 (NZ). We'll be happy to see what we can do for you. Kind regards, The Philips Australia Team
Is there a “double rack” style accessory for this version, like there is for the premium versions?
I don't think so. cavity is not deep enough for that.Thanks. It's not the depth that's the problem, it's the width ….. and I've since googled and determined that there isn't an accessory for it. Dammit!! Thanks for answering though! :)Hi Keb, thanks for your question! We can see you've already got the answer somewhat. Just to add to it: this is not an accessory that is officially supports the HD9643/17 unfortunately. If you have any further questions, don't hesitate to ask them. You could also connect with us through 1300 363 391 or through http://philips.com/support/. Kind regards, The Philips Australia Team
I have done some investigation on the ‘taste the difference air roaster’ but wasn’t thrilled with the only two reviews I found. However I am very impressed by two things related to your product. One is the positive reviews and the other is that you reply to all reviews, questions etc. However the difference between your products and a few others is the size. It seems to me that you don’t have an air roaster that allows you to cook a roast meal or any meal really for a family of around 5 or 6 people. Which, if I have it right, is a shame given the apparent quality of your product. Please confirm or advise otherwise. Thanks, Sandra
Our frier is for a couple grey nomads, suits us at home or staying in a caravan park . Sure some times we think that we could have bought a larger one but this was the only one we sawThanks for your reply. I am still considering it for myself as the reviews are great - better than the others I have checked. And since posting the above question I have looked further and it appears that there are only one or two that can do things like roast chickens etc. Thanks again. Sandra.Hi there, Sandra! Thank you for showing interest in our products. We advice you to take a look at our selection of Airfryers with the largest capacity on this comparison page: https://bit.ly/2k0uDWx. They have a maximum capacity of 1.4 kg, large enough to handle a whole chicken for example. We hope this information will help you decide which Airfryer suits you and your family best. Kind regards, The Philips Australia Team
what is the maximum temperature setting for this air fryer?
200 degreesCindy is right, the maximum temperature for the air fryer is 200 degreesHi there, good question. We can confirm that the AirFryer can heat up to 200 degrees. Enjoy your low-fat meals! Kind regards, The Philips Australia Team
Hi, I just upgraded my airfryer to the digital turbo and am having difficulty in working outbhow to adjust the timer. No matter what I do (obviously all wrong so far lol) as soon as I start the cooking process it reverts to 30 mins. Help please!
Hiya Press the knob and release until the time flashes then rotat the knob to the Tim and press again same for temperatureWarytravelly knows where it's at!
Hi just bought this air fryer and was wondering what wire rack fits it?
Hi Tiffany just the one that came with mine. But any tack that fits in the drawer works.Hi Tiffany, welcome to the Airfryer family if you weren't already part of it. If you were, we'd just like to congratulate you on the new purchase! :-) Check the following link for a wire rack that'll fit your Airfryer: https://www.philips.com.au/c-p/HD9905_00/premium-collection-airfryer. If you have more questions, always feel free to reach out. Kind regards, The Philips Australia Team
can I cook a small fresh chicken 1.592 kilo in the hd9643/17?
Hi I would say you could fit a small chicken in basket. I personally cook chicken pieces, thighs, drumsticks and wings.Hi there. Thank you for reaching out to us. Please know that we do not advise you to exceed the maximum weight capacity of the basket, which for the model you mention is 0.8 kg. You can most definitely cook chicken in the Airfryer, but you might have to cut the chicken in half. Kind regards, The Philips Australia TeamHi! thanks for your prompt reply. I did cook the chicken in the aifryer minus the legs and wings. It took 1 hour, I cooked two small potatoes (par boiled for 7 minutes) for the last 20 minutes. they came out lovely and brown and crispy and fluffy inside. The chicken skin also was very crispy, and the flesh was moist and tasty. I can't wait to try more recipes. Jeanusc
I have just started experimenting with my new Philips TurboStar Digital Airfryer, however, as a first time user I find the lack of an instruction manual of some sort really frustrating. I'm not sure if there should have been one in the box but there wasn't. Can other users advise, please?
Hi Tess I just took the example of Gabby off TVSN. She says to cook everything on 200 degrees. So eg frozen chips I do for 18 mins on 200. Nuggets and fish cocktails for 15 mins at 200.most frozen stuff takes me about 3 mins longer than fresh. Chicken snitty only takes 10 mins at 200 for 4. Just trial and error but you tube for times. There's also the Philips ap. cheers CarolHi Tess, thanks for reaching out. Please follow this link for the instruction manual: https://www.download.p4c.philips.com/files/h/hd9643_17/hd9643_17_dfu_eng.pdf Kind regards, The Philips Australia TeamI downloaded the manual off their website. I agree that it should be included in the box!