its ok for 1 Year or so but failure will begin after the warranty ends
its a good valued device Bluetooth, DAB+ radio, FM, dual alarm system, Ipod and Ipad dock system with added AUX headphone input make this system choco block full of features, the sound is nice. Better in features to the Clock alarm and dock system they use at Novotel's and Mercure hotels the IHOME which only has Ipad 30pin connectors and FM it also has better sound. But the iHOME dock compared to the Philips DTB297 is that its more robust, it feels robust as opposed to the Philips which is more scratch able, the clock LCD display is much bright...er than the Philips. for the first year of my usage has been good now into my 2nd and 3rd year where random issues begin whilst I have my ipad mini on the dock the volume down button if pressed too many times turns off the Philips dock quiet annoying, the Alarm 1 button key some times will work or not it depends on how many times your press the button. The clock display is very dull and washes out during the day so its useless as a clock can't even see what Audio input I want. the battery backup of 2 AA batteries is rubbish doesn't last long, that is why I will not be wasting my hard earn money on replacing this device and waiting for the iHOME people to come out with a lightning version of their lovely clock radio if not already I don't even care about the Bluetooth or DAB features of the Philips anymore which by the way Bluetooth pairing with the device is a hit and miss and searching DAB radio on this device is not the best maybe due to its lack of buttons that are on the Philips dock that makes this dock not the best. I think the Philips quality of old from 1990's 2000's is well and truly gone since the takeover, the product doesn't feel like Philips quality and sure doesn't last as long, this clock radio ipad dock I got is soon destined for the rubbish tip as no one is repairing these devices anymore they are "throwaways" they don't even have spare parts for these devices in Australia.
Great sound, looks great BUT....
We do like this product especially Bluetooth connection from iPod is great and very good sound. However, tuning instructions and doing presets is annoying and difficult to say the very least!! Extremely frustrating as instructions are NOT clear at all as it puts a presumption there that it will do these presets for you on auto. no it doesn't and have to manually do each one. Trying to do it manually requires a masters degree as it does not automatically move along to next empty preset so have to move past the already preset stations before hitt...ing OK button. Had to ring Phillips for tech help and even then they weren't sure why it wasn't setting properly. After about a total of several hours over 3 weeks I believe finally figured it out!! So basically to select a DAB station DONT use the auto tune to do presets but manually press Tunning +/- button to get that station you like. Then press scan/prog button for 2 secs, then press the Preset +/- button to get empty slot and then press OK and it will come up STORED for Empty 1 preset. Now to do the second preset etc by repeating the steps BUT make sure you press the preset button to go past stored DAB stations that are displayed on screen Otherwise you'll keep storing on the first preset! Once you find the next EMPTY preset, then press OK to show STORED and your fav station you are LISTENING to at the time. It does not automatically store the station your on, you have to sift through the other stations! To stupid of a set up and NEARLY was about to take back and get refund!! Also why are we paying $229 for this when they are selling as little as $69 overseas??!! Feel ripped off and typical of all things sold in Australia....disgusting really and not on!
Questions & Answers
How do i set tuner for alarm so it works. I have selected tuner as source for alarm but no volume comes out when alarm is triggered and yes i have the volume set to 15.
Thank you for the question! We'd like to check this with our designated team to give you a precise answer - could you please give our colleagues a call at 08 8338 5540 (Monday to Friday 9:00 AM – 5:00 PM EST), or contact us on social media (Facebook or Twitter @PhilipsCare), so we can help you further? Thank you!
The Philips Australia Team
Hi My dock has stopped charging the phones that are plugged into it, what can be done about this?
That's strange, Paul! Would you mind reaching out to us by phone? Then we can look for solutions. If you're in Australia, kindly call us on 1300 850 633. For New Zealand, you can reach out to 0800 639 953.
The Philips Australia Team
Help! I need a replacement AC/DC switching adaptor for this unit. Please advise how I can obtain one? Anthony
Gday Anthony a wise word on this device I tried to get similar thing replaced as the led of the clock Is weak it was told to me by the repair man that this device is unrepairable so till this day it’s still working but with weak led display it seems to me buyer beaware of these alarm clock docking stations they are what they are rubbish I replaced with a iHome alarm and IPhone docking station from Amazon America, Novotel hotels use these fine docks in their hotel rooms very reliable.
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