31 questions from our users
My philips htl9100 (fidelio) base is not syncing properly. Sometimes base goes off for 5 -10 sec then again it start banging. What could be the problem?
I have the Philips Fidelio HTL9100 one of the speakers does not charge the battery - any suggestions - when connected all the speakers work but as soon as I detach them one speaker does not work. thanks Kym
Hi there, Thanks for reaching out to us here! We would like to see what the issue is here with your battery and would love to talk to you about this issue. We kindly ask you to reach out to us via 1800-251-400. There you'll be in contact with our product specialist -- who are more equipped to get to the bottom of this. We hope to hear from you there! :-) Kind regards, The Philips Australia Team
Hi my sound bar won’t connect to Bluetooth on tv (it has been working on Apple TV) the power light does not light up white as it did when turned on but goes red when turned off. Any ideas?
Hello Stuart, Thanks for your question. We can see this poses a problem. Therefore we'd like to advise to get in touch with our audio specialists through social media, or through this link: https://bit.ly/2BGkOa2. If anyone can help out, it'll be them. :) Hope they're able to sort this out very soon. Kind regards, The Philips Australia Team
Hi, I have a B5 and the left surround speaker will not turn off when undocked and soundbar is in standby until the battery has gone flat, it just flashes amber/red looking for connection. Any help?
We're sorry to hear you're experiencing trouble with your soundbar. Our colleagues are happy to assist you, and can be reached on the following number: AU 1300 850 633 NZ 0800 639 953 Alternatively, you can reach out to us on one of our social media channels (available 24/7). Kind regards, The Philips Australia Team
Hi I have lost the remote control for my sound bar, how can I buy a replacement?Thank you Ali Mitchell
Hi Ali. Thank you for messaging us, although we regret hearing you've lost the remote control. We recommend getting in contact with our support so that we can help you find a new one. You can find us on Twitter (@PhilipsCare) and Facebook, or call us on 02-89167420 (AU) or 0800 639 953 (NZ). We'll keep an eye out for your message! Kind regards, The Philips Australia Team.
My Philip Fidelio B5 is not charging, just getting flashing red lights. I had it plug in all day. Any help?
Thanks for reaching out to us to make us aware of the issue you're experiencing. We kindly ask you to reach out to our product specialists, if you haven't already been in touch with them. You're able to contact them via the following phone number 1300 963 963, and they're more than willing to look into this for you. We hope that will help you resolve this issue soon. If you have any further questions, please feel free to send us a message on Facebook or Twitter as well.
Hi my unit flashes amber while docket , after taking off the dock sounds is like normal then after about 5 minutes it goes flat. Think it could be batteries but not sure , if so where can i get some replacement ones? Thanks Glen
Hi Glen, thank you for your question. It's indeed odd that the dock stops working in 5 minutes. We'd like to ask you to reach out to our product team to get proper assistance. You can call 1300 850 633 for Australia and 0800 639 953 for New Zealand to get help from the team. Thanks in advance. :) Kind regards, The Philips Australia Team
My Phillips Fidelio turninhg itself to the aux setting despite no source being connected. Also the remote control has become unresponsive and is just not useable despite new batteriries thta surround speakers arr frequently cutting out too - it had been reasonable good up until now but now has become pretty much unusable. Any ideas?
Hi there, Andy. Thank you for sharing your question here. We're sorry to hear you've run into some problems with your Fidelio. We'd like to see if we can help you with that. Could you please contact us on Facebook or Twitter, our agents can then look into this for you and see how to assist you with this. Alternatively, feel free to call us via this page: https://www.philips.com.au/content/B2C/en_AU/support-home/support-contact-page.html. Kind regards, The Philips Australia Team.
What is the main difference between htl9100 and b5 fedilio? Has i do have htl9100 and planning to change but so many people are saying that it’s almost the same effect.
Hi there. Thank you for your interest in the HTL9100. To compare them, you might find the product pages on our website useful as they both state all specifications. You can find the page for the B5 here: https://bit.ly/2QbV7Dh, and for the HTL9100 here: https://bit.ly/2wQterw. If you have any questions remaining, we recommend getting in contact with our team of specialists, as they know all about these products and will gladly inform you. You can reach out to them on both Facebook and Twitter (@PhilipsCare), or call them on: 1300850633 (AU) or 0800 639 953 (NZ). Kind regards, The Philips Australia Team.
I would like to buy a replacement remote control for my Fidelio B5/79 purchased in 2016, but apparently Philips Australia spare parts was outsourced to a company which has gone into adminstration. Therefore I cannot buy a new remote. I would remind Philips that under Australian consumer law, it is mandatory to provide spare parts for a reasonable time. "Products must also:...have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise." Can Philips please advise me how to get a remote for this model?
Hi there, Ericha. Many thanks for reaching out to us here. We'd like to help you out by bringing you in touch with our product experts. Could you perhaps provide us with your email address and phone number? Feel free to messages us privately via Facebook or Twitter. We'll then pass on the details to the service team so they can contact you. Hope to hear from you soon! Kind regards, The Philips Australia TeamHi, I also have the same issue and need a new remote control. How do I source a new remote control for my B5 Soundbar?
Can I procure a replacement battery for the Fidelio HTL9100 speaker from you? Local office in Singapore is unable to help saying the particular parts supplier is bankrupt.
Hi Victor, We're sorry to hear about this. We do recommend to keep discussing possibilities with our colleagues in Singapore, as they'll be able to assist you best in this regard. You could also contact us on our Twitter-handle @PhilipsCare, Facebook or through http://philips.com/support/. Kind regards, The Philips Australia TeamI also facing same issue, local support in Malaysia mention no part is available
I am having Philps FIdelio HTL9100 Soundbar and it's remote has stopped working even after changing to New Battery. This has left the system unusable. Is there a way to use the system without remote and how I can have a new remote in India or have it repaired. Please provide me with support on this as I am unable to use the system at all.
Hi Ravi, thanks for your message. We regret hearing that the remote of your Fidelio Soundbar has stopped working. Since we are the Philips Australia team, we can't help you locate a new remote in India. Therefore, we recommend reaching out to the Philips India Facebook page, where you can get support from the appropriate team. Thank you in advance. Kind regards, The Philips Australia Team
Hey! So my philips fidelio has gone haywire. When I connect pc/tv/xbox/Bluetooth. It shows up for a brief moment and then disappears again. The hdmi 1/hdmi2, aux, bt and arc flashes irregularly, no even pulsating flashing, sometimes faster sometimes slower, on the device. And when I try to increase or decrease the bass/tremble it reacts 3 sec after I pressed the button. I have tried update it and reset it. Which was a pain becuse the delayed reaction. Nothing works. What to do?
Hello. The remote for my Philips HTL 9100/79 isn't working anymore. Have put brand new batteries in and still nothing. Have tested for infra red signal but nothing with fresh batteries. Is there a way of using the soundbar without the remote? Any suggestions?
Phidelio HTL 9100/79 When the picture comes back from an ad or a news segment most of the time the sound lags behind, up to 6 to 8 words are spoken before the sound comes back. Have used different optical leads and different HDMI leads same problem. TV speakers and head phones ok, only Soundbar. Subwoofer same. Any help?
Hello Atle, It's good that you've reached out about this. We can certainly see that latency is quite annoying when viewing something on your television set. Due to the technical nature of your question, we would absolutely recommend reaching out to our audio team directly about this. If you're located in Australia you could do so on 1300 850 633, from Mondays to Fridays: 9:00 am - 5:00 pm EST. If you're located elsewhere, please find us through http://philips.com/support/, or on social media. We definitely want to give our utmost in solving this. Kind regards, The Philips Australia TeamHI there, I know it's an old thread just curious if you managed to get that issue fixed? We are having exactly the same problem. Not a big issue I guess, but would be nice to find a solution. Many thanks in advance.I also have the same problem, the sound just cuts out, especially when changing from advert to film.
The hdmi arc input is not working on my HTL9100. The left led flashes. I do not get any sound. It is ok on Bluetooth. I have disconnected it from power and also tried to reset to factory settings, all to no avail. Does anyone have a solution?
Hello there, Thank you for your question. In order for the HDMI ARC to work the TV should also have HDMI ARC port as well. If it’s a flashing red light on the left speaker, it means that it needs to be charged. If charging doesn’t solve the problem, then we propose to pair the speakers manually into the main unit. You can do this by following these steps: Pair up with the speakers 1 Turn on the SoundBar and the surround speaker. If the connection to the SoundBar is lost, the indicator on the speaker blinks red slowly. 2 Press the Connection key on the speaker with a pin to enter the pairing mode. » The indicator on the speaker blinks red quickly. 3 On the remote control, press AUX, and then press TREBLE -, BASS + and + (Volume) within three seconds. If the pairing succeeds, the indicator on the speaker lights up white (undocked from the main unit), or the indicator on the speaker lights up white for 30 seconds (being docked into the main unit). » If the pairing fails, the indicator on the speaker blinks red slowly. 4 If the pairing fails, repeat the steps above. We hope this helps! Should you have any further questions, please contact us again. Kind regards, The Philips Australia Team
No sound through detached speakers when watching hd tv. OK with digital Is this normal?
Hi Paul, Thanks for reaching out. As this is definitely something our product specialists know more about, we advise you to contact them directly. You can do that on 1300 850 633 if you're based in Australia and on 0800 639 953 if you're based in New Zealand. The team is more than willing to assist you further. Please know that you can always reach out to us on Facebook or Twitter (@PhilipsCare) as well. Kind regards, The Philips Australia Team
Hello. The remote for my philips HTML 9100 isn't working anymore. Have put brand new batteries in and still nothing. Any help?
Hello Adam. thanks for asking. We advise you to: Call us 1300 850 633 Mondays to Fridays: 9:00 am - 5:00 pm EST Kind regards, The Philips Australia Team
Dear Philips Team, The remote of my HTL9100 Fidelio isnt working anyone and hence the whole unit is not operational anymore. We have changed the AAA Batteries but to no effect. What could be going on here? Kindly advice,
Hi there, thanks for asking. Can you confirm that you're currently based in Singapore? If so, please contact our Audio team here: http://www.philips.com.sg/content/B2C/en_SG/support-home/support-contact-page.html Kind regards, The Philips Australia Team
Page 1 of 2
- ‹ Prev
- Next ›