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Philips Viva Collection Food Processor

Philips Viva Collection Food Processor Questions & Answers

HR7762/90 (Black), HR7761/00 (White), HR7769/00 (Stainless Steel), etc...
3.6 from 79 reviews · View Statistics

112 questions from our users

Sar
Sarasked
Viva Food Processor HR7761/00 (White)

Hi, can i buy a julianne cutter for my hr7761?
Thanks

1 answer
Philips
Philips S.Philips

Hi there,

Thank you for your query. To give you an expert answer on this, we kindly advise that you contact our product specialists directly through the numbers below:
0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.

Have a wonderful week ahead!

Kind regards,
The Philips Australia Team

Heshani H.
Heshani H.asked
Viva Food Processor HR7761/00 (White)

Hi, I just bought this food processor and in order to test the blender and the mini chopper it I put some water in and it immediately started leaking from the bottom. The blade does not fit well. Please advice

No answers
Saf Haque
Saf Haqueasked
Viva Food Processor HR7761/00 (White)

Hi
We bought this processor last year (20.01.19) from target, however it stopped working recently.
Is this still covered under warranty (replacement/repair)
Saf

1 answer
Philips
Philips S.Philips

Hi there Saf,

Thank you for reaching out to us. Good news! It should still be under warranty. We'd like to invite you to reach out us directly by phone at 1300 363 391 (AU) or 0800 658 224 (NZ). You can also reach out to us on social media on Twitter (@PhilipsCare) or Facebook. Our colleagues there will be happy and able to help you out. We hope to hear from you!

Kind regards,
The Philips Australia Team

Mel W.
Mel W.asked
Viva Food Processor HR7762/90 (Black)

I wanted to buy this model HR7762 but it is unavailable in Australia so had to get the HR7510 instead. I had hoped the chip/French fry disk would be compatible. I know it is not sold as a supported accessory, but can anyone tell me if the disks are the same size and any chance it could work? (And if I would need to buy a different shaft to go with it or not?). Thanks

No answers
Bijoy M.
Bijoy M.asked
Viva Food Processor HR7762/90 (Black)

I just received the Philips Viva food processor yesterday. Today used the blender for the first time and its emitting smoke. Please advise.

1 answer
Philips
Philips S.Philips

Hi there, thanks for your message. That doesn't sound right there. We recommend you to contact us on this matter. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.

Kind regards,
The Philips Australia Team

Susmitha
Susmithaasked
Viva Collection Food Processor

Does it make Indian Dosa and Idly batter

1 answer
Philips
Philips S.Philips

Hi there, Susmitha.

Thanks for your question. The Viva Collection Food Processor comes with a kneading tool to mix and knead batter and dough. A stainless steel chopping knife to prepare meat and vegetables. Various disc inserts to handle shredding and grating. Break resistant blender of 1L for blending, crushing and stirring different ingredients. An emulsifying disc to prepare food like whipped cream and mayonnaise. A chopper mill to grind e.g. coffee beans. Hope this helps, but feel free to contact us at 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand for further assistance.

Kind regards,
The Philips Australia Team

veena n.
veena n.asked
Viva Collection Food Processor

Hi am looking for making powders and also for some chutneys will this be able to do the job??? If this doesn’t do the job could you pls suggest me any other blender or processor

1 answer
Philips
Philips S.Philips

Hi Veena,

Thank you for your question! The Viva Collection Food Processor comes with various accessories to blend, chop, mix, stir, emulsify and grind your ingredients. We believe that this appliance would allow you to create delicious receipts, including the ones you mentioned. Please, have a look at our website to read more about this device’s features (https://www.philips.com.au/c-p/HR7762_90/viva-collection-food-processor/overview), and, if you have any further questions, please do not hesitate to contact us at this number: 1300 363 391. Our colleagues are available from Monday until Friday (7am – 7pm), and they will be happy to assist you further on this.

Kind regards,
The Philips Australia Team

Sycookies S.
Sycookies S.asked
Viva Food Processor HR7762/90 (Black)

Can this make nut butter with this one ?

1 answer
Philips
Philips S.Philips

Hello there, thank you for your question. Yes, you can make nut butter with this food processor! If you have any further questions, please feel free to reach out to us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. We will be happy to help.

Kind Regards
The Philips Australia Team

Jackson B.
Jackson B.asked
1 answer
Philips
Philips S.Philips

Hi Jackson,

Thank you for your query about our Viva Collection Food Processor. Please only use the blending jar attachment to crush ice. We advise you do not use the main processing bowl with chopping knife, because it may blunt the blades.

Should you have any further questions, please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.

Have a wonderful week ahead!

Kind regards,
The Philips Australia Team

nggrace2002
nggrace2002asked
Viva Collection Food Processor

where can I buy this products & what price?

1 answer
Philips
Philips S.Philips

Hello there, thank you for reaching out to us. You can take a look where where you can buy one on our website: https://www.philips.com.au/c-e/ho/cooking/pasta-maker.html. If you have any further questions, please feel free to get in touch with our colleagues through the support page. :) They'll be happy to help.

Kind regards,
The Philips Australia Team

Vanessa M.
Vanessa M.asked
Viva Food Processor HR7761/00 (White)

Will a hr 7761 motor unit fit my hr7762 accessories?

1 answer
Philips
Philips S.Philips

Hello Vanessa, thank you for your question. For more information, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). They'll be happy to help.

Kind regards,
The Philips Australia Team

Subash
Subashasked
1 answer
Philips
Philips S.Philips

Hi there, Subash. You can find these details in the product manual: https://www.download.p4c.philips.com/files/h/hr7761_01/hr7761_01_dfu_eng.pdf. We hope that this answers your question and please feel free to reach out to us directly on 1300 363 391 (AU) or on 0800 658 224 (NZ), Mondays to Saturdays from 7 am to 7 pm.

Kind regards,
The Philips Australia Team

Subash
Subashasked
2 answers
nic f
nic f

Huh

Philips
Philips S.Philips

Hi there, Subash. You can find these details in the product manual: https://www.download.p4c.philips.com/files/h/hr7761_01/hr7761_01_dfu_eng.pdf. We hope that this answers your question and please feel free to reach out to us directly on 1300 363 391 (AU) or on 0800 658 224 (NZ), Mondays to Saturdays from 7 am to 7 pm.

Kind regards,
The Philips Australia Team

Subash
Subashasked
Viva Food Processor HR7761/00 (White)

How much water is to be poured in half kg of floor

1 answer
Philips
Philips S.Philips

Hi there, Subash. You can find these details in the product manual: https://www.download.p4c.philips.com/files/h/hr7761_01/hr7761_01_dfu_eng.pdf. We hope that this answers your question and please feel free to reach out to us directly on 1300 363 391 (AU) or on 0800 658 224 (NZ), Mondays to Saturdays from 7 am to 7 pm.

Kind regards,
The Philips Australia Team

Subash
Subashasked
Viva Food Processor HR7761/00 (White)

How much water is to be poured in flour

1 answer
Philips
Philips S.Philips

Hi there, Subash. You can find these details in the product manual: https://www.download.p4c.philips.com/files/h/hr7761_01/hr7761_01_dfu_eng.pdf. We hope that this answers your question and please feel free to reach out to us directly on 1300 363 391 (AU) or on 0800 658 224 (NZ), Mondays to Saturdays from 7 am to 7 pm.

Kind regards,
The Philips Australia Team

Woody
Woodyasked
Viva Food Processor HR7761/00 (White)

How to set up to grind coffee/

1 answer
Philips
Philips S.Philips

Hi Woody, good question. You can see which attachment you can use to grind coffee and for how many seconds in the user manual: https://www.download.p4c.philips.com/files/h/hr7761_01/hr7761_01_dfu_eng.pdf. We hope that this helps and please do not hesitate to reach out to us on 1300 363 391 (AU) or on 0800 658 224 (NZ), Mondays to Saturdays from 7am to 7pm.

Kind regards,
The Philips Australia Team

KGDouglass
KGDouglassasked
Viva Collection Food Processor

My HR7761 has come without the attachment blade for the grinder mill. Or is it me??

2 answers
Philips
Philips S.Philips

Hi Douglas, thanks for reaching out. We'd like to help your resolve this issue but first, could you give us some more information about the part that you're missing. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You can also reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ)

We hope to speak to you soon.

Kind regards,
The Philips Australia Team

KGDouglass
KGDouglass

There is no blade that will fill into the grinder

Suze
Suzeasked
Viva Food Processor HR7530/01 (Black)

My blender overflowed and liquid went into that motor and it stopped working. Can I buy a replacement blender only. Just that base unit?

1 answer
Philips
Philips S.Philips

Hi Suze,

Thank you for reaching out here. We are sorry to hear that this has happened to your food processor. Please make sure not to use the motor unit anymore, because this might not be safe. Furthermore, we would like you to reach out to our team at your earliest so that they can look into this for you. You can contact our colleagues with the following phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST.

Kind regards,
The Philips Australia Team

Ian P.
Ian P.asked
Viva Food Processor HR7762/90 (Black)

Is the Mini chopper blade an optional extra
It was not included in the box?
Angela

1 answer
Philips
Philips S.Philips

Hi Ian, thank you for the question. The mini chopper blade is not included in the box. We advise you to reach out to our product team for further questions about this product. You could contact them with this phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST for Australia. We hope this information helps you!

Kind regards,
The Philips Australia Team

Hannah
Hannahasked
Viva Food Processor HR7762/90 (Black)

Hi,
I bought HR7761 from Harvey Norman online. The main reason for this purchase was to chop herbs such as parsley, spinatch, etc and chopping onion. But my first attempt today was fail and made me disappointed. As after putting semi chopped spinatch in the processor it chops small portion and then stops. I need to open remove everything and start again which is not good at all.
How can I fix this issue?

Thanks
Hannah

1 answer
Philips
Philips S.Philips

Hi Hannah,

Thank you for sharing your review with us. We're sorry to hear your Viva Food Processor stops while you're using it. Let's see, did you reduce the amount you put in the processor? Does the issue persist? If it does, we'd like to refer you to our product specialists for further assistance. You can reach them directly on 1300 363 391 (AU) or 0800 658 224 (NZ). They'll be happy to look into it for you.

Kind regards,
The Philips Australia Team.

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