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Philips Viva Collection Food Processor

Philips Viva Collection Food Processor (page 3 of 4)

HR7762/90 (Black), HR7761/00 (White), HR7769/00 (Stainless Steel), HR7530/01 (Black)
3.6 from 78 reviews

Reviews

3.6

78 reviews
5
(21)
4
(32)
3
(10)
2
(4)
1
(11)
  • Build Quality
    4.3 (3)
  • Value for Money
    3.7 (3)
  • Ease of Use
    5.0 (3)
  • Cleaning & Maintenance
    4.7 (3)
  • Product is used
  • Noise Level
    3.3 (3)
  • Safety
    4.7 (3)
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Trancoso

TrancosoBrisbane

  • 8 reviews
  • 2 likes

It says blander can be used with ice - but it can't ! I am replacing jar for the fourth time

published

If you plan to use the blender with frozen fruits for milkshake like me you better find another one - I am now replacing leaking jar for the fourth time. Always break in the same point - very fragile plastic. They really should say it is not suitable for ice or frozen stuff (e.g. strawberries). Anyone know if is possible to replace plastic jar with glass jar?

2 comments
Philips
Philips S.Philips
Trancoso
Trancoso
Firsthomebuyer

Firsthomebuyer

  • 11 reviews
  • 13 likes

Philips support disappointing

published

This is my first food processor and the manual that come with it is not helpful. I have no idea what i can do with each attachment this comes with. Its advertised as having 28 + functions but when i ask Philips what they are they cant tell me. So far i have made fries with the attachment and works ok , crushed biscuits for a dessert and made smoothies for breakfast and seems to be ok

5 comments
Philips
Philips S.Philips
Firsthomebuyer
Firsthomebuyer

Thanks. That diagram is just not helpful. How do I know what vegetables are used for each blade? And what each disc can do?

Philips
Philips S.Philips
Mohammed Shabab

Mohammed ShababWestern Australia

  • 2 reviews
  • 1 like

Jar Leakage (within 6 months)

published

I bought Phillips HR7769 food processor in July 2015 but it started leaking the jar within few months and when contacted the seller, they told the jar is not under warranty! Can anyone tell me if this machine is useful without the main jar? I mean the manufacturer should offer warranty to the jar also as its costing around 400 dhs in UAE.
I have decided not to buy any Phillips products ahead.

3 comments
Mohammed Shabab
Mohammed Shabab

Best thing, Philips dealer has agreed to replace the jar free of cost. - update

Philips
Philips S.Philips
Mohammed Shabab
Mohammed Shabab

Thank you !

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Awesome Multi-functional Unit But...

published
1 comment
Philips
Philips S.Philips
Grimace

Grimacesydney

  • 2 reviews
  • 1 like

Good but could have been better

published

I have been using this for over a year. Its good but the plastic quality is bad. The blender jar broke after falling on the floor and the the other small jar is also showing cracks.If you are not looking for something long lasting then this is ok.The blade is good.

arya

aryaMelbourne

  • 34 reviews

Super useful but difficult to store

published

Love this unit and can't live without it! Have used almost all the functions and blades it comes with. It works well, and the blender and mini processor is a huge bonus for me and space saver in the kitchen.
Only downside for me is the size - which is understandable due to its multifunctionality - but it does make it hard to store in a small kitchen.
Usage-wise however it is a lifesaver and if mine breaks down after a couple of years, I will buy the same one from Phillips!

1 comment
Philips
Philips S.Philips

Love it but...

published

Have had my food processor/blender for 3 weeks now, I love the food processor but after 3 uses of the blender the blade no longer spins so now have to return the whole device. Very disappointed as it's Christmas and I really need it and will have to wait weeks for a replacement.

1 comment
Philips
Philips S.Philips

Was a gift

published

My good friend in which I bought this for is so rapt-she loves this appliance. A good cook deserves a good appliance-can only enhance.
Just so happy that I cut her preparation time into slivers. Makes me smile every time when she tells me how unreal it is to use it.

1 comment
Philips
Philips S.Philips

Good food processor and blender

published

We loved this food processor / blender / milling combo. I'd regularly use the blender to make smoothies during summer. It's powerful enough to blend ice. Unfortunately, a few months ago I accidentally put some whiskey stones into the blender and it broke the blade attachment. I would have really liked to purchase spare parts so I could use the blender again, but I looked online and the new blade would cost half as much to purchase the entire set again. It lasted two years. I wasn't having any trouble with it - though you had to double check you'd put the blade attachment into the blender properly otherwise it would leak. A shame I broke it.

3 comments
Philips
Philips S.Philips
Philips
Philips S.Philips
Stacey
Stacey

Thank you for your swift response to my review! Wow. I'll call you.

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Perfect machine but

published

It is perfect processor for small pieces,and it is multi-function, sharp but the black resinous plastic on the handle of the bowls is poor quality. Today is my mother's birthday, I decided to make a small cake for her, when I assembled the bowl on the base, I found it was hard to undo, I tried, then the plastic handle was broken and difficult to find replacement.
I have had it for only 3 months, though I use the blender every day, but I really want to make more by the other parts which I have used just few times, and some parts are still new. It is really my ideal machine, the size, capacity and function.

3 comments
Philips
Philips S.Philips
Chloe
Chloe

I call the number for the subject problem on 01/12, the stuff told me to wait for email, but haven't received any response yet.

Philips
Philips S.Philips

Hey Chloe, we just sent you a private message for your contact details so we can sort out the problem.

Kind regards,
The Philips Australia Team

Okay...but

published

Bought this processor few months ago..I cant use the main blender due to leaky blade stem..I have tried to contact the seller, as its still under warranty..but haven't got any positive reply..hopefully Philips can replace that part. I would recommend this product if Philips's customer care can sort this out soon.

4 comments
Philips
Philips S.Philips
Mel
Mel

I've contacted Philips Customer Care & they listened to my concerns. Sent all the docs and pics as requested. Promised to send a replacement. Waiting for that to turn up.

Mel
Mel

I've received the replacement blade today..
Thanks to customer care..!
I would recommend this product to anyone who wants after sales services as well.

Louise H

Louise HLondon

Amazing Machine But..

published

I love this food processor, it's very powerful and diverse but my tool holder broke at the top when chopping potatoes with one of the discs..
Only had the machine for a little over 6 months now, but it's on Amazon. I still use the blender part everyday.
Very disappointing that I can't find replacement tools anywhere on the Philips website though for the tool holder.

1 comment
Philips
Philips S.Philips

Great little machine!

published

This is a great value food processor. It's compact and packs away very neatly in the cupboard, has loads of attachments and with the food processor and blender bowls it can pretty much do everything we need a food processor to do. The suction feet on the base are a great idea and work brilliantly. We've had our machine for over a year and it's been great. The only negative is that because it's a lower priced machine the plastic is not as good quality as other machines, so when we dropped the lid on a tiled floor it shattered and spare parts were very difficult to find.

1 comment
Philips
Philips S.Philips

Hey there AJ. Thank you for your positive review. We're happy to hear you like the Food Processor. Were you eventually able to find the spare parts? If not, please let us know and we will be happy to look it up for you. Happy cooking!

Blender leaking. good only for 2 years

published

At the beginning we were quite happy about the machine (HR7762/90), but after 2 years (mixing only fruit smoothies, no ice or any hard products) the blender knife started to leak. I contacted Philips support in France and asked if I could buy the broken part. Their answer- no, I should send machine to repair and it would cost 85 EUR (crazy! price of new machine is 72-75 EUR). Very disappointing...

10 comments
Philips
Philips S.Philips
Irina
Irina

Hello, here is my number : 50-0000509852. Thank you for any possible help.

Philips
Philips S.Philips

Wow, that was quick. ;). We will forward it to the right contacts in France and they will have a look into this. You will hear from us at the soonest. Thanks Irina!

Emily W

Emily W

  • 3 reviews

Love it

published

I have had my Phillips Food Processor for 2 years now. I use it everyday, to make Smoothies for breakfast and to grate, mix and blend for dinner. And to crush nuts and biscuits for baking. It is powerful enough for everything, and I love how I can put all the attachments in the dishwasher.
I really do put it through it's paces. The blade for the blender has broken, just this morning. I have been online to see if they have spare parts and I can buy a replacement for a small amount. I was happy with the customer service, and the fact that I don't have to replace the whole machine if one part has broken is a bonus.

1 comment
Philips
Philips S.Philips

Hi Emily. Thanks for the elaborate feedback on this product. We value customer feedback! And of course we are happy to read that you like the item. Hope you can enjoy it for many more years. :)

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Tanya Fraser

Tanya FraserBrisbane

Good processor but the blender hasn't lasted

published

Similar to a few other reviews, we have loved this processor and the blenders up until recently, but are really disappointed that the blender, after only 12 months, now leaks on use.
We are a family of two, so haven't given the processor too much work.
We picked it based on good reviews, but it really hasn't lasted.

1 comment
Philips
Philips S.Philips

Hi Tanya. How unfortunate that it's leaking. Would you like to give us a call on 1300 363 391 (option 2) ? Then we can discuss the matter directly. We might be able to help you further.

How could I live without it?

published

Dear productrevew.com.au,

I live in Slovakia Europe and you helped me to make up my mind and buy this product. It is great - I use it every day and it does its job perfect. It is powerful, quiet, not too big and relative cheap. I recommend this for 100%.

2 comments
Philips
Philips S.Philips

Hi there, we're very pleased to hear you're so happy with our product and would like to thank you for giving us this valuable feedback. Happy cooking! Kind regards, Philips Webcare.

Drnda
Drnda

Dear friends, I must say that after almost every day using I am still happy with it. Very useful reliable product.
Thanks a lot Phillips

Jennybee

JennybeeYandina

  • 9 reviews

Good product but disappointed

published

I really like this food processor but am very disappointed that, in less than 2 years, the blender knife has started to leak through the 'screw' that attaches the blades to the bottom part (not very technical!). It now rubs against the base unit and has scratched it. Also, if I try to blend nuts it actually now undoes the blades from the blender jar and the nuts go everywhere. I gather this is happening because it is dragging against the base unit and causing it to come undone.

5 comments
Philips
Philips S.Philips

Hi Jenny, thank you for writing your review. We would like to investigate your case, could you please give us a call at 1300 363 391? Thanks!

Jennybee
Jennybee

I would like to thank Philips for replacing the blender knife despite the fact the my warranty period had expired. Great service, Philips!

Philips
Philips S.Philips

We're glad to hear everything got resolved for you Jenny!

Ineke48

Ineke48South East Queensland, QLD

  • 24 reviews

What a very versatile food processor at a low price

published

Last year I bought this Philip food processor for $99. What an excellent value for such a very versatile food processor. It is easy to use and easy to clean. It has a bowl, a blender and a grinder mill plus 5 different stainless steel disc inserts. I often quickly use it to grate vegetables. It makes cooking so much quicker. Great product!

1 comment
Philips
Philips S.Philips

Hi Ineke! Thanks for your feedback. We're happy to hear you're excited about your food processor. Happy cookings!

E Foster

E FosterBrisbane

  • 4 reviews
  • 4 likes

Good product at a fair price

published

This is my first food processor and I'm very happy with it so far. I've had it for about 4 months now and use it regularly. I don't really use anything other than the bowl and dual metal blade insert to make things like dips, mashed cauliflower, cauliflower rice, smoothies and sorbets.
I attempted to use the jug to make a banana smoothie however the blades struggled with the frozen banana so I just stick to using the main bowl and dual blade insert, which is fine.

Page 3 of 4
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Questions & Answers

Sycookies S.

Sycookies S.asked

Viva Food Processor HR7762/90 (Black)

Can this make nut butter with this one ?

1 answer
Philips
Philips S.Philips

Hello there, thank you for your question. Yes, you can make nut butter with this food processor! If you have any further questions, please feel free to reach out to us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. We will be happy to help.

Kind Regards
The Philips Australia Team

Jackson B.

Jackson B.asked

Viva Collection Food Processor

Can it crush ice?

1 answer
Philips
Philips S.Philips

Hi Jackson,

Thank you for your query about our Viva Collection Food Processor. Please only use the blending jar attachment to crush ice. We advise you do not use the main processing bowl with chopping knife, because it may blunt the blades.

Should you have any further questions, please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.

Have a wonderful week ahead!

Kind regards,
The Philips Australia Team

nggrace2002

nggrace2002asked

Viva Collection Food Processor

where can I buy this products & what price?

1 answer
Philips
Philips S.Philips

Hello there, thank you for reaching out to us. You can take a look where where you can buy one on our website: https://www.philips.com.au/c-e/ho/cooking/pasta-maker.html. If you have any further questions, please feel free to get in touch with our colleagues through the support page. :) They'll be happy to help.

Kind regards,
The Philips Australia Team

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