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Philips Jamie Oliver HR7782/00

Philips Jamie Oliver HR7782/00 Questions & Answers

3.4 from 19 reviews

25 questions from our users

RMen

RMenasked

HI. My Jamie Food processor, now 4 years old but minimally used, refuses to start. When I turn the knob I can hear soft clicks but no spinning.. Can you suggest why? I moved the appliance recently from NZ to the middle east

2 answers
Philips
Philips S.Philips

Hello there,

Thank you for taking your time to reach out to us for your HR7782/00. We can imagine that this is inconvenient for you. We are not sure why this would happen. Did you try to contact our service center in New Zealand for this? You can reach out to them through 0800 658 224 form Mondays to Saturdays (9:00 am - 9:00 pm). Our colleagues will be able to assist you with this.

Kind regards,

The Philips Australian team

The H
The H

Same problem here ..it does not start and i hear soft clicks..is this a manufacturing issue may be?


Charlie Williams

Charlie Williamsasked

My bowl broke and no one in the world seems to have a replacement! Does anyone know where else I might be able to get one from? I've called Phillips and been directed on to Optimum Electronic Solutions Parts, and tried http://www.sselectronics.com.au/996510070035/BOWL-ASSY-HR7782_or_00/pd.php but to no avail!

1 answer
Philips
Philips S.Philips

Hi Charlie, thanks for your question. How sad that the bowl of your food processor broke. We can imagine your disappointment with that. Unfortunately, if you already had contact with us by phone, we are not able to give you better news from here. The only thing that might be an option, is to have a search at online retailers who can ship the bowl overseas for you. We are not sure whether any of them still have this particular bowl in stock though, but perhaps you will get lucky.

Kind regards,
The Philips Australia Team


Joanne

Joanneasked

Where can I purchase the balloon beaters for the food processor as I have broken mine?

No answers

Chrisi01

Chrisi01asked

Hi. After having used our machine for 2 years it has just stopped working during use. It ground to a stop during blending some biscuits (noise was similar to batteries dying). Now the machine won't turn on at all. What would you suggest? Do you think the fuse could have blown? Hoping we don't need to replace the machine after only two years of use....thanks.

1 answer
Rachel
Rachel

I’d get in contact with Phillips and see what they have to say.


susi

susiasked

HI, I live in South Africa and my coupling seeems to have gone missing. Is it possible for me to order or get a new one somewhere near me?

2 answers
Rachel
Rachel

Sorry, I wouldn't know. I am an Australian resident and ordered from Australia.

Philips
Philips S.Philips

Hi Susi,

Thank you for reaching out. Sorry to hear your coupling has gone missing. As you don't reside in Australia, we recommend calling the South African customer service line. They will be able to help you out further. You can reach them at +270861084456.

Kind regards,

The Philips Australia Team.


madj

madjasked

I need a new replacement bowl as the handle. which initially broke when I first bought it around 4 years ago, now has completely broken and I have to hold it to make it work!! Are you able to tell me if there is a NZ stockist to buy a replacement one rather than ordering from Australia (link further up gives Australian website)?

2 answers
Rachel
Rachel

Sorry, I wouldn't know. I am an Australian resident and ordered from Australia.

Philips
Philips S.Philips

Hello there,

Thank you for sharing your question. We’re sorry to hear the handle of the bowl of your food processor broke. For more information on acquiring a new one in New Zealand, we kindly recommend you to reach out to our local consumer care on the following number: 0800 658 224. They’ll be able to provide further assistance.

Kind regards,
The Philips Australia Team


jibs

jibsasked

Hi
Have had my food processor for 2 years. Worked well powerful engine. Never used the slicer disc or grater. Probably due to the fact not enough instructions on how to use machine Just watched YouTube video by Jamie Oliver and went on to use slicer disc for cabbage.
Found that the dial for thickness was not working properly. Would not turn at first eventually got it to Thin slice only for the blade to drop and slice thickly.
Pity I did not try this out in warranty period .
Saw on video that there is a mini grinder that sits on top of machine and grinds spices, makes rice flour etc.
Is that attaché net available in Australia or is it only available overseas?

1 answer
Philips
Philips S.Philips

Hi there,

Thanks for your question. We'd like to help you out, of course! Could you therefore please contact us at 1300 363 391? Our agents will be happy to assist.

Kind regards,
The Philips Australia Team


Lamibydesign

Lamibydesignasked

I am thinking about getting this food processor but am worried now because of the reviews.. What do you all think that should do?

3 answers
Philips
Philips S.Philips

Take the time with your decision, we would say. :) Do know that we are here if you have any questions about the product.

Dannycoelhoo
Dannycoelhoo

I've got the product for almost 1 year and till today its the best, no defect or anything :) 5*

Lamibydesign
Lamibydesign

So Phillips official.. Do you recommend this processor? It is def in my price range, I just want to know that it works well..

Danny, what type of things have you made in your processor, do you use it often?

Thanks for the replies :-)


Mez

Mezasked

How do you adjust the slicing disc?

2 answers
Dannycoelhoo
Dannycoelhoo

Just rotating a disc above it.

Philips
Philips S.Philips

Hi there, thank you for reaching out to us. And Danny, thanks for your advice! The slicing disc can indeed be adjusted by rotating it.

Kind regards,

The Philips Australia Team


Janh

Janhasked

Hi, I like the sound of this processor, but I live in an apartment and am conscious of noise. My current processor screams! How does this one rate, noise wise? Or can you recommend a quieter model without too many bells and whistles? Space is important to me too.
Thanks! Jan

1 answer
Philips
Philips S.Philips

Hi Janh. We can imagine that a bit too much noise can be troublesome. We would advise to contact our colleagues at 1300 363 391, option 2 (for AU) or at 0800 658 224, option 2 (for NZ) for tips.


Nicky

Nickyasked

I have been using my food processor for about 6 months and have loved it, however I went to use it this evening and my power setting number 2 is not working. Number 1 is fine and the pulse setting is working perfect at the higher speed as well. There is just no change between setting 1 and 2. Is this a normal issue and is there anything we can do to fix this? I'm very disappointed as it has become an essential piece of equipment in my household.

1 answer
Philips
Philips S.Philips

Hey Nicky, that sounds rather unfortunate. Since this sounds like a warranty related issue, we kindly advise you to bring the unit back to the retailer with your proof of purchase. If that's inconvenient for you, you can also call our product team at 1300 363 391 if you are in Australia.


Jeni

Jeniasked

I'm Jeni from the Philippines. Can I use this food processor to make nut butter in large batches?

1 answer
Philips
Philips S.Philips

Hey Jeni, that is a good question. It is possible to make peanut butter with the unit, but we advise you to process small batches to make sure the unit will not overheat.

We hope this helps!

Kind regards,
The Philips Australia Team


Fran

Franasked

Do I use the plastic blade for making pastry in my food processor?

3 answers
Robert S.
Robert S.

That's what it's designed for. I've used it and it worked fine. Just watch out you don't add any water too quickly. Give the machine time to blend it. I ended up with my first batch too soggy because I was impatient.

Rita
Rita

Correct. Use plastic blade

Philips
Philips S.Philips

Hey Fran, thank you for your question. You can use the plastic blade indeed for making pastry in your food processor. It is the kneading knife, which is intended for all kinds of dough, cookie and cake batters. Feel free to follow this link to read the frequently asked questions about this product: http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=HR7782/00&hlt=Link_FAQs&mid=Link_FAQs&scy=CH&slg=AEN

Kind regards,
The Philips Australia Team


Steve f

Steve fasked

I have had my processor for about 9 months now and both sides of the handle have broken away from the bowl upon inspection it was only attached by 2 very small dove tail plastic lugs. Has anyone else found this problem?

1 answer
Philips
Philips S.Philips

Hello Steve, we're sorry to hear this. That's not supposed to happen. Do you still have the receipt? Can you send this to philips.product.review@philips.com (or via a private message) along with your contact details, we’d like to get in touch and see if we can help you.


Ali

Aliasked

I received this machine today and I have put all my ingredients in and turned it on but it seems to be very wonky and wobbling all over the place. I have followed all the diagrams....I can't work out what I'm doing wrong. Any ideas?

3 answers
Rita
Rita

I have never experienced this. There are suction cups underneath that adhere to my counter top. When I want to put it away I literally have to gently pull the blender away from the bench.

Ali
Ali

I did a few tests and have found if my mix is small or liquid it's wobbles and shakes terribly. However, if I use a big set of ingredients it weighs the machine down and it doesn't wobble as much. I think it's just the sheer power of the motor and the base being so light that makes it wobble.

Philips
Philips S.Philips

Hello Ali,

Thank you for your question, we hope the wobbling didn’t spill any of the ingredients. If you think there is something wrong with your machine or have any other question about the issue, and your based in Australia, don't hesitate to call customer support on 1300 363 391 for more help.

Kind regards, Philips Social Care.


cathie

cathieasked

Does anyone know where I can get a replacement bowl for my jamie oliver food processor?

1 answer
Philips
Philips S.Philips

shirleyc

shirleycasked

Thinking of buying, but will machine chop onions and meat for a stew?

3 answers
Robyn
Robyn

The onions I know it would do, I'm sure the sharp blade would do meat buy over never tried it-it's very effective though so it should

Philips
Philips S.Philips

Hi Shirley, thanks for your interest! The machine definitely chops onions, but whether it chops meat however, we need to check with our product specialists. We'll reach out to you back here once we have an answer. Kind regards, Philips Social Media Care

Philips
Philips S.Philips

Hi Shirley, thanks for your patience. We've checked with our product specialist and the machine is not able to chop meat. Please let us know if you'd like to know anything else. Did you know we're on Facebook and Twitter as well? We're online 24/7. Don't hesitate to contact us!


Valia

Valiaasked

Hi I was wondering if the Jamie Oliver processor 1) juliennes and 2) can make long vegetable spirals? (carot or zucchini spaghetti for example). Thanks

2 answers
Philips
Philips S.Philips

Hello Valia, thanks for asking. The unit can only chop and slice. It does not include a julienne disc and cannot make long vegetable spirals. Hope this answers your question.

Rita
Rita

As the Philips official replied, no it doesn't. However, it has a double beater which whisks eggs to stiff peaks in very little time.


julielu

julieluasked

Does the JO Processor grate carrots like a hand grater does or is it more like matchsticks julienne style?

2 answers
seyshell
seyshell

it grates like a hand grater

Philips
Philips S.Philips

Hi, thanks for asking.

Yes, the HR7782 can grate carrots like a hand grater, you may use the reversible shredding disc accessory of the unit the side with the fine grater. For the image of the accessory, you may visit the link below:

http://images.philips.com/is/image/PhilipsConsumer/F400048563_HR7782_00-FIL-global-001?wid=346&hei=186&$jpglarge$


MrsLD

MrsLDasked

Hi. I am looking at buying one of these processors but want to be sure that it will chop pitted dates and nuts. I have tried 3 different processors from family members and they all struggle with the dates. I am trying to make protein balls and the recipe states that the dates are to be processed to form a paste.. before I purchase a new machine I want to make sure it is capable!

6 answers
Philips
Philips S.Philips

Hello,

Please give us a call on 1300 363 391 and we can have a specialist help you with your question.

Kind regards,
The Philips Australia Team

Arj
Arj

What did they answer you Mrs LD as I would like to know the same thing before I purchase it. I was disappointed they didn't reply to you in print so others could see it without having to make a similar call

julielu
julielu

U don't eat date seeds. To process them easily, i always test cut each date then pit if i need them for the mix quantity.


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