- PerfectCare Elite Plus GC9681/80
Failed after just 2 yrs - took out our power to the house - dangerous!
We bought this black and gold perfectcare iron as an upgrade to our previous Perfect Care iron that was the base model $199 - it lasted about 5 yrs so I thought the TOP OF The RANGE Black and gold model would keep us going for at least 10 yrs...at least!
Wrong! After only 2 yrs of working, this week it shorted out. A $600 iron gone after only 2 yrs.
I will be contacting the Australia Consumer Law and the ACCC if Philips doesn't contact me.
After the appalling experience we had getting a simple CashBack offer when purchasing this iron, I can'...t begin to imagine the hassle Philips will put up having to deal with a refund or exchange. I can't in good faith recommend this iron to anyone as the company have been less than ideal to deal with up till now. I just want a product to work and if it doesn't then I want the company to deal with customers in a timely manner. Maybe it's a timing thing with Covid shutdowns and people working from home? Who knows? As a customer I just would like to have a pleasant easy experience with aftersales service. Please play nice Philips. Update - writing this review has apparently had the desired result.
Purchased in October 2018 at Appliances Online for $546.00.
Poor customer service
Worked well when working. Stopped working within a year. Dealing with Phillips and service repairer has been terrible. I have had similar delonghi irons before that lasted for years and years. Save your money as despite the price tag you do not get better quality or service.
Purchased in December 2019 at David Jones Retail Stores for $440.00.
- PerfectCare Elite Plus GC9681/80
Does not work - what a flop
What a flop
The reviews on here must all be fake, this iron is a complete flop. The iron simply does not get anywhere near hot enough to work as an iron, this results in having to take 5 times as long to iron a dress shirt and does half the job. It seems nothing I do enables me to remove most wrinkles after multiple passes yet a $20 Target special removes them first pass. Who cares about being able to put an iron down without burning your cloths, you have the stand right next to you anyways and makes the feature pointless if the iron never get...s hot enough to do what it was made for which is "ironing out wrinkles". Also you have to spend a few extra minutes at the start to run the steam through the iron away from shirts to get any moisture out of the steam and get the steam generator actually running at full speed. Iron does not do the most important thing about ironing which is removing wrinkles.....waste of money and Phillips customer care can't even tell me what temp the iron plate should get too.....useless
Purchased in May 2019 for $599.00.
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|Category||Irons & Steam Generators|
|Features||Auto Shut Off, Detachable Tank and Vertical Steam|
|Water Tank Capacity||1,800 ml|
|Cord Length||2 m|
|Steam Output||150 g/min|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- GTIN13: 8710103853596
- MPN: GC9681/80
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