- PerfectCare Elite Plus GC9681/80
Failed after just 2 yrs - took out our power to the house - dangerous!
We bought this black and gold perfectcare iron as an upgrade to our previous Perfect Care iron that was the base model $199 - it lasted about 5 yrs so I thought the TOP OF The RANGE Black and gold model would keep us going for at least 10 yrs...at least!
Wrong! After only 2 yrs of working, this week it shorted out. A $600 iron gone after only 2 yrs.
I will be contacting the Australia Consumer Law and the ACCC if Philips doesn't contact me.
After the appalling experience we had getting a simple CashBack offer when purchasing this iron, I can'...t begin to imagine the hassle Philips will put up having to deal with a refund or exchange. I can't in good faith recommend this iron to anyone as the company have been less than ideal to deal with up till now. I just want a product to work and if it doesn't then I want the company to deal with customers in a timely manner. Maybe it's a timing thing with Covid shutdowns and people working from home? Who knows? As a customer I just would like to have a pleasant easy experience with aftersales service. Please play nice Philips. Update - writing this review has apparently had the desired result.
Purchased in October 2018 at Appliances Online for $546.00.
Poor customer service
Worked well when working. Stopped working within a year. Dealing with Phillips and service repairer has been terrible. I have had similar delonghi irons before that lasted for years and years. Save your money as despite the price tag you do not get better quality or service.
Purchased in December 2019 at David Jones Retail Stores for $440.00.
- PerfectCare Elite Plus GC9681/80
Works fine but just fine, for this price im expecting more.
pro: 2 in 1 can be used as iron or steamer.
con: not as powerful as a iron or a steamer, took longer to get the job done.
Purchased in June 2019 at eBay for $622.00.
The reviewer stated that an incentive was offered for this review
This is a great domestic steam iron – if you have a lot of ironing to do, such as easy-care business shirts and baby onesies, etc, this is for you. This is an in-depth review, as ironing is something I’ve been quite serious about for years.
In the interests of full disclosure, this iron was sent to me for review – having said that, I’ve spent that amount on an iron before, and will do again.
Not everyone will be able to afford this amount of money for an iron, though. I believe the RRP is around $699 AUD.
I used it on business and dr...ess shirts, business trousers, linen napery, delicates, wools, and various fashion fabrics. The heat up time is rapid, which is great. It’s very easy to fill – do check your tap water ph. It has a descaling function, however some tap water can be extremely acid or alkali – I’d be careful with a machine that costs this amount. They recommend distilled water in the instructions, if your tap water is too far out of range. DO read the instructions! The easy de-calc/de-scale function is a good feature, and was easy to use.
Review collected in partnership with Philips
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|Category||Irons & Steam Generators|
|Features||Auto Shut Off, Detachable Tank and Vertical Steam|
|Water Tank Capacity||1,800 ml|
|Cord Length||2 m|
|Steam Output||150 g/min|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- GTIN13: 8710103853596
- MPN: GC9681/80
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