- PerfectCare Elite Plus GC9681/80
Failed after just 2 yrs - took out our power to the house - dangerous!
We bought this black and gold perfectcare iron as an upgrade to our previous Perfect Care iron that was the base model $199 - it lasted about 5 yrs so I thought the TOP OF The RANGE Black and gold model would keep us going for at least 10 yrs...at least!
Wrong! After only 2 yrs of working, this week it shorted out. A $600 iron gone after only 2 yrs.
I will be contacting the Australia Consumer Law and the ACCC if Philips doesn't contact me.
After the appalling experience we had getting a simple CashBack offer when purchasing this iron, I can'...t begin to imagine the hassle Philips will put up having to deal with a refund or exchange. I can't in good faith recommend this iron to anyone as the company have been less than ideal to deal with up till now. I just want a product to work and if it doesn't then I want the company to deal with customers in a timely manner. Maybe it's a timing thing with Covid shutdowns and people working from home? Who knows? As a customer I just would like to have a pleasant easy experience with aftersales service. Please play nice Philips. Update - writing this review has apparently had the desired result.
Purchased in October 2018 at Appliances Online for $546.00.
Poor customer service
Worked well when working. Stopped working within a year. Dealing with Phillips and service repairer has been terrible. I have had similar delonghi irons before that lasted for years and years. Save your money as despite the price tag you do not get better quality or service.
Purchased in December 2019 at David Jones Retail Stores for $440.00.
- PerfectCare Elite Plus GC9681/80
Works fine but just fine, for this price im expecting more.
pro: 2 in 1 can be used as iron or steamer.
con: not as powerful as a iron or a steamer, took longer to get the job done.
Purchased in June 2019 at eBay for $622.00.
The reviewer stated that an incentive was offered for this review
Functional, quality, space saving and efficient
This iron has cut down not only time, but also the amount of space appliances now take up in our cupboard. being able to swap a bulky stranger for the iron has been fantastic, and I love that I no longer have to sort the ironing due to fabrics.
Purchased in October 2019.
- PerfectCare Elite Plus GC9681/80
Love Ironing now !
This product is amazing and has reduced the amount of time spent ironing considerably. The intelligence of this iron is its most redeeming feature, the auto steam function cuts off when your iron is stationary, and back on again when you start ironing. You can go from ironing your jeans to a silk shirt and not have to adjust the temperature. Can iron straight over rubbery prints on t-shirts. Lightweight and easily refillable. Would definitely recommend.
Purchased in May 2019 at JB Hi-Fi Retail Stores for $568.00.
- PerfectCare Elite Plus GC9681/80
Does not work - what a flop
What a flop
The reviews on here must all be fake, this iron is a complete flop. The iron simply does not get anywhere near hot enough to work as an iron, this results in having to take 5 times as long to iron a dress shirt and does half the job. It seems nothing I do enables me to remove most wrinkles after multiple passes yet a $20 Target special removes them first pass. Who cares about being able to put an iron down without burning your cloths, you have the stand right next to you anyways and makes the feature pointless if the iron never get...s hot enough to do what it was made for which is "ironing out wrinkles". Also you have to spend a few extra minutes at the start to run the steam through the iron away from shirts to get any moisture out of the steam and get the steam generator actually running at full speed. Iron does not do the most important thing about ironing which is removing wrinkles.....waste of money and Phillips customer care can't even tell me what temp the iron plate should get too.....useless
Purchased in May 2019 for $599.00.
Ironing made easy
I have been using this iron for 3 weeks now. The iron is light to handle and the point of it - makes it so easy to get into narrow spots on your clothes. Best of all not having to refill the iron constantly. The ability to iron all types of materials even the delicates without having to change the dial is fantastic. The intelligence of this iron is great - being able to set the iron down - even on the ironing board and walk away without any burnt ironing board covers fantastic. The only thing that I would advise any purchasers to look at is - s...ee if your ironing board is suitable for this type of iron as it is much bulkier and larger than a normal iron. This iron is also very good for getting creases out of clothes such as dresses/skirts/trousers or even shirts whilst hanging on the coat hanger but remember to use the glove that comes with this iron - because of potential steam burns. The steam on this iron is amazing. So far the Philips leaflets/website and write ups that I read are all true and much more
Choosing it will make your life more beautiful!
I honestly was so excited to be selected to try out this iron. I saw the RRP and thought gosh who would spend that on an iron. But can I say this to me is no iron. We have shirts we were going to toss as they never ironed and this breezes through them with no issues. It’s super light weight meaning you can iron for hours and still comfortable. The fact I am not checking settings and nervous if I’m going to destroy a expensive garment is amazing and I honestly can not recommend this iron enough it is worth every single cent it’s worth! I am truly converted and can not sing it’s praises enough
Perfect and easy to use
I wanted an iron that was simple to use but was also delicate on my cloths as my old iron would sometimes yellow stain them. The handle is a little tricky to hold at times but other than that for someone that hates ironing this iron is fun and easy to use and results are always perfect!
I love this!
I cannot begin to tell you how much this has changed my life! Things that took 10 mins to iron now only take 1... I love love love it! I have literally been walking around the house looking for new things to iron.. that's how much I love it! Highly recommended
This iron really is a pleasure to use, the ironing plate is sleek and lightweight and practically glides over fabrics when ironing. It is a pretty good investment if you have a bunch of clothing that cost more than $100-$200 each. Small but thoughtful designs here and there. Made the whole experience better.
Main cons are price and size.
Simply amazing, it makes ironing less of a chore.
Firs impression.... this unit is bigger than I thought it would be. I showed it to my 15yr old Son and he's like....I'm not ironing my clothes with that, until he realised the iron lifts off the main unit haha! Likewise with an elderly friend who has a problem with her hands. Seeing the unit she was thinking she wouldn't be able to lift that, but in actual fact it would probably be perfect for her because the iron is in fact lighter than traditional units!
Yes yes ok it's sad that I was so excited that I was showing my new iron to my friends..., but you have to admit this isn't just a plain old everyday iron yeah? Yes it is somewhat bulky in size, but not really, the fact that you can put it face down on the ironing board without worrying about burning it kind of negates the issue. If like me you have an ironing board that doesn't have adequate space (or perhaps stability) for the unit then I've found the cords are certainly long enough to have it on a nearby bench or a stool (or even on the washing machine). And it's not that heavy so it's easy to move around (the lock feature that secures the iron to the base is awesome for this purpose too). I think it would even be worth buying a better ironing board for it. This is my first steam generator type iron, I have only ever used normal irons before and only when I really have to....yep I'm one of those people that doesn't really like ironing and I certainly find it strange that some people do. But OMG this makes ironing so easy, when I first got it (yes novelty effect to some extent) I had to look for things to iron. And because it's somewhat of a pleasure to use (because wrinkles just melt away and it makes the job faster) I think I can now see how people find ironing therapeutic.
Review collected in partnership with Philips
Let's start with the obvious, this iron is bulky and requires a lot more storage space than a traditional iron, it also takes up a lot more space on your ironing board unless you have a dedicated ironing board for such an iron. Of course, you could place the base on the floor or a table/benchtop while you're ironing, whatever works in your situation. I must admit that once I got over the size of the iron and found a suitable setup I was actually excited about getting stuck into the ironing which I'd let accumulate for months!
The 1.8 litre ...jug is easy to remove from the base and fill through the large opening. It was just as easy to place back on the unit and power on the iron. It does take a couple of minutes to heat up and it does have an audible noise while doing so. Coming from years of using a regular iron I was pleasantly surprised that I didn't have to set a temperature or select a fabric type, I could just pick up any item of clothing and iron - no sorting, no waiting for the iron to adjust to my fabric needs. I did find that I needed to use the steam most of the time, ironing without steam didn't produce enough heat to power through creases, especially on thick cotton uniforms. In fact, even with the steam on, it struggled to remove the creases on a few thick cotton shirts. This was the only time that I was slightly disappointed in the steam iron. The iron itself is light and glides over fabric with ease, it's comfortable to hold and when needing to reposition your item of clothing you don't need to stand the iron upright, you just slide the iron, face down, off your fabric and onto your ironing board - this is brilliant. No more wobbly irons on a wobbly ironing board, no accidentally touching a burning hot soleplate when rearranging your clothing. It is such a simple thing, but it makes such an enormous difference in the whole ironing process, it is safer and easier and much quicker. I also love the claim that it is guaranteed not to burn any ironable fabric - you can even use it on wool. You do need to get used to the thick hose/cord attached from the ironing base to the iron itself, it is quite thick and bulky and does heat up. It usually takes me about three hours to get through my pile of ironing but with the Philips steam generator iron I was done in half the time - literally and the tank of water lasted the whole session. For the first time in my life I enjoyed ironing, I normally leave my ironing until my cupboards run bare - that is how much of a chore I find it. That is, until now, I look for more things to iron. I'm sure the novelty will wear off but for now I'm more than pleased. I used the Eco mode on t-shirts and clothing that didn't require much steam and it worked fine, although it obviously still works better with more steam so I'm probably not going to use the Eco mode very often. I probably won't use the provided glove much either. It does fit, and I appreciate that is was included in the package, but I haven't needed to use a vertical steam iron before and I can't see it being beneficial for me.
Review collected in partnership with Philips
Where have you been all my life?
The designers appear to know all about ironing and what makes this job more palatable when they designed this beauty. It's perfect for household ironing, saves a lot of time and does a great job particularly the button slots, they are the best I've ever found in an iron. Must say I was a bit skeptical about the auto-temperature feature at first, but soon discovered my concerns were unfounded, it goes from fine, sheer fabric to heavy denim without any fuss at all, so now there is really no need to sort iro...ning into bundles of particular fabric type, that we've done for years. Whatever garment is on top in the basket is ironed next, no matter the fabric type and no more spray bottle next to the iron....fabulous! Have to love that 1.8l tank and the de-calc feature...this list goes on and on. There are sooo many things I just love about this steam generator and trust me I've done more ironing since I got this than I have for a long time....as with any new appliance you need to use it often to learn how it will suit your lifestyle and I have to admit I wasn't disappointed in any way, although I did have some hesitation beforehand. Purposely I left the completed washing in the washing machine for a few hours, so it was really crumpled when I hung clothes on the clothesline and of course the clothes dried in this crumpled state...not a problem as the steam generator soon took care of that. Normally I hang washing asap but thought this would be a good test and I wasn't disappointed, jeans have never looked so good and ironing is so much faster too. Being a dressmaker who sews all of my own clothes (including jeans etc) and home dec items (definitely not sewing for other people) I know the true value of a good steam iron during garment construction and knew this was where my greatest test would be as seams need to be set correctly, otherwise the garment takes on a 'homemade' look, definitely not what you want. Am now making a handbag using a poly-suede upholstery fabric, which can't be ironed, and which needs interfacing heat-bonded to the wrong side. Hey presto!! what a perfect bond!! I've used this same process with my previous steam iron but never 100% happy with the results, they were 'barely' OK and I needed to find a better option as the bond will (I guess) release in time.
I've had this a couple of weeks, and here's what I love about it so far:
The shape of the plate is narrow enough at the front that it doesn't catch or have difficulty steering around a single one of the buttons in my mountainous ironing pile. Normally I find bigger or bulky buttons are a pain to navigate around but this has really made that problem non-existent and ironing a lot less tedious for me.
The cord is nice and long, and reaches easily from my bench to where I like to do my ironing - this is not always the case with other irons.
Questions & Answers
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|Category||Irons & Steam Generators|
|Features||Auto Shut Off, Detachable Tank and Vertical Steam|
|Water Tank Capacity||1,800 ml|
|Cord Length||2 m|
|Steam Output||150 g/min|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- GTIN13: 8710103853596
- MPN: GC9681/80
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