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Philips PerfectCare Elite Plus GC9681/80
- 14 reviews
- 5 likes
- PerfectCare Elite Plus GC9681/80
- Verified
Failed after just 2 yrs - took out our power to the house - dangerous!
We bought this black and gold perfectcare iron as an upgrade to our previous Perfect Care iron that was the base model $199 - it lasted about 5 yrs so I thought the TOP OF The RANGE Black and gold model would keep us going for at least 10 yrs...at least!
Wrong! After only 2 yrs of working, this week it shorted out. A $600 iron gone after only 2 yrs.
I will be contacting the Australia Consumer Law and the ACCC if Philips doesn't contact me.
After the appalling experience we had getting a simple CashBack offer when purchasing this iron, I can'...
Read moret begin to imagine the hassle Philips will put up having to deal with a refund or exchange. I can't in good faith recommend this iron to anyone as the company have been less than ideal to deal with up till now. I just want a product to work and if it doesn't then I want the company to deal with customers in a timely manner. Maybe it's a timing thing with Covid shutdowns and people working from home? Who knows? As a customer I just would like to have a pleasant easy experience with aftersales service. Please play nice Philips. Update - writing this review has apparently had the desired result.Purchased in October 2018 at Appliances Online for $546.
Hi Helsey,
thank you for leaving this update. We're once again sorry to hear that your experience with our consumer care was not as positive as it should've been. We value your feedback and will tak...
Read moree note of how this situation was handled. Nevertheless, we are glad that the issue was resolved and that your iron is working normally again. For further questions, please feel free to contact our Product Team on 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST). They’ll be more than happy to help.
- 5 reviews
- 7 likes
Worked well when working. Stopped working within a year. Dealing with Phillips and service repairer has been terrible. I have had similar delonghi irons before that lasted for years and years. Save your money as despite the price tag you do not get better quality or service.
Purchased in December 2019 at David Jones Retail Stores for $440.
Thank you for your feedback about our Steam generator iron, Yvonne. We're very sorry to hear this appliance is acting up and you didn't have a good experience with our Customer Care. This must be quit...
Read moree inconvenient for you. If you have not done so already and still have the appliance, we recommend descaling the device. Should you have any questions, please feel free to contact our colleagues again with these numbers: 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm EST (NZ) or 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm EST (AU). They are happy to look into this. Kind regards, The Philips Australia Team
The device was descaled by the repairer. The descale/decal. Light has not been on. Worked for half an hour after getting it back from the repairer. Phillips tell me they have emailed the repairer. Eve...
Read morery 2nd day I receive a whatsapp or text message from phillips customer care asking me to respond yes as they have an update. Respond yes get the generic message back stating thank you for contacting Phillips an agent will get back to you then nothing until I again get asked to respond yes. Totally ridiculous. Did not spend nearly$500 on an iron to be without one for over a month and for it not to even last 12 months.Thank you for getting back to us, Yvonne. We're sorry to hear the troubleshooting did not help and our Customer Care did not give you a proper update. Allow us to take a closer look. Do you have a ref...
Read moreerence number for us? This should start with 60 but any information you can give us is very helpful to look into your situation. Kind regards, The Philips Australia TeamQuestions & Answers
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Details
| Category | Irons & Steam Generators |
|---|---|
| Price (RRP) | $486.00 |
| Features | Auto Shut Off, Detachable Tank and Vertical Steam |
| Cordless | No |
| Steam Generator | Yes |
| Water Tank Capacity | 1,800 ml |
| Cord Length | 2 m |
| Steam Output | 150 g/min |
| Power | 2,400 W |
| Weight | 5.1 kg |
| Manufacturer Warranty | 2 year(s) |
| Colour / Finish | White |
- GTIN13: 8710103853596
- MPN: GC9681/80
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ation: Philips PerfectCare Elite Plus GC9681/80
Read moreFailed after just 2 yrs - took out our power to the house - dangerous! by HelsyG123 on 7 Aug 2021 We bought this black and gold perfectcare iron as an upgrade to our previous Perfect Care iron that was the base model $199 - it lasted about 5 yrs so I thought the TOP OF The RANGE Black and gold model would keep us going for at least 10 yrs...at least! Wrong! After only 2 yrs of working, this week it shorted out. A $600 iron gone after only 2 yrs. I will be contacting the Australia Consumer Law and the ACCC if Philips doesn't contact me. After the appalling experience we had getting a simple CashBack offer when purchasing this iron, I can't begin to imagine the hassle Philips will put up having to deal with a refund or exchange. I can't in good faith recommend this iron to anyone as the company have been less than ideal to deal with up till now. I just want a product to work and if it doesn't then I want the company to deal with customers in a timely manner. Maybe it's a timing thing with Covid shutdowns and people working from home? Who knows? As a customer I just would like to have a pleasant easy experience with aftersales service. Please play nice Philips. Philips Philips S. PHILIPS 1 month ago Hi there, Helsy. Thank you for taking the time to write to us. We're sorry to hear about your experience with our colleagues and would like to offer you proper assistance. In regards to your iron, we of course would like to see how we can assist you further and see what the options are. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind regards, The Philips Australia Team HelsyG123 HelsyG123 1 month ago I called Philips this afternoon after not hearing from them for a week, I spoke to Bryan from Philips and he was wonderful over the phone. Much better than any I have had interactions with in the past. He has spoken with his supervisor and has sent a postage paid package out to my address so that the iron can be looked at and assessed under warranty for me. I am hoping that the rest of the experience is seamless and stressfree from here on in. I'll keep you updated. HelsyG123 HelsyG123 1 month ago Hi Philips, It all looked like it was progressing but now I am waiting to hear back on where I need to send the Faulty Philips Iron for it to be assessed so that we can get a new one sent out. It isn't a very old appliance and I really need this sorted asap. A high end iron as this one is marketed as should have a working life of at least 6 years according to the Australian Consumer Law, 2 years just doesn't cut it Philips. Hoping I hear from a representative soon... HelsyG123 HelsyG123 1 month ago I called today and the issue is that Australia Post is having trouble with printing out the returns form? It was very difficult to hear the actual issue on the phone as the line was very poor (sounded offshore), but I have been asked to call back on Monday to see if the returns form will be ready. Still waiting, surely a new iron could just be sent out in the meantime... just sayin' HelsyG123 HelsyG123 4 weeks ago Iron has been sent to the repairer today. It is about a 2-3 week turnaround process, so if you have an iron fail you will be without it for at least a month or two depending on your individual processing of claim. Philips Philips S. PHILIPS 4 weeks ago Thank you for sharing your experience, Helsey. We hope that your iron will be repaired as soon as possible! Kind regards, The Philips Australia Team HelsyG123 HelsyG123 2 weeks ago Still waiting for an iron to be fixed or delivered. It's been sent to the repairer, but not sure what is happening yet. Apparently a part has been sourced? Still without an iron, not good form. Philips Philips S. PHILIPS 2 weeks ago Hi Helsy, we are sorry to hear that you are still waiting to get your iron repaired. It shouldn't take that long, we apologize for the incovenience. Have you reached out to the provided number again? They will be able to give you more information on the status of your repair and eventually offer you an alternative solution if you don't want to wait any longer. Let us know. HelsyG123 HelsyG123 3 minutes ago Final update. Iron is repaired and is back in my ironing room and working as it always has. Hopefully this review has helped another customer having trouble reaching a Philips representative. Product review 'mediation' was one way of getting someone to answer my emails and queries. Facebook Messenger was also helpful and seemed like I was speaking with an actual person. Action proceeded quickly after writing this review here... Maybe Philips should help more in the first place before people like me get frustrated and decide to write 'reviews' to get some type of action. The iron was able to be revived and hopefully it will live a full life before anything else goes wrong with it. (it is the top of the perfectcare iron product line) I did NOT receive a new device, the power outage issue wasn't the end of the working life - so it is now a known fault of this product.Philips
HelsyG123...