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Philips PerfectCare Elite Plus GC9681/80
- 14 reviews
- 6 likes
- PerfectCare Elite Plus GC9681/80
- Verified
Failed after just 2 yrs - took out our power to the house - dangerous!
We bought this black and gold perfectcare iron as an upgrade to our previous Perfect Care iron that was the base model $199 - it lasted about 5 yrs so I thought the TOP OF The RANGE Black and gold model would keep us going for at least 10 yrs...at least!
Wrong! After only 2 yrs of working, this week it shorted out. A $600 iron gone after only 2 yrs.
I will be contacting the Australia Consumer Law and the ACCC if Philips doesn't contact me.
After the appalling experience we had getting a simple CashBack offer when purchasing this iron, I can'...
Read moret begin to imagine the hassle Philips will put up having to deal with a refund or exchange. I can't in good faith recommend this iron to anyone as the company have been less than ideal to deal with up till now. I just want a product to work and if it doesn't then I want the company to deal with customers in a timely manner. Maybe it's a timing thing with Covid shutdowns and people working from home? Who knows? As a customer I just would like to have a pleasant easy experience with aftersales service. Please play nice Philips. Update - writing this review has apparently had the desired result.Purchased in October 2018 at Appliances Online for $546.
Hi Helsey,
thank you for leaving this update. We're once again sorry to hear that your experience with our consumer care was not as positive as it should've been. We value your feedback and will tak...
Read moree note of how this situation was handled. Nevertheless, we are glad that the issue was resolved and that your iron is working normally again. For further questions, please feel free to contact our Product Team on 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST). They’ll be more than happy to help.
- 5 reviews
- 7 likes
Worked well when working. Stopped working within a year. Dealing with Phillips and service repairer has been terrible. I have had similar delonghi irons before that lasted for years and years. Save your money as despite the price tag you do not get better quality or service.
Purchased in December 2019 at David Jones Retail Stores for $440.
Thank you for your feedback about our Steam generator iron, Yvonne. We're very sorry to hear this appliance is acting up and you didn't have a good experience with our Customer Care. This must be quit...
Read moree inconvenient for you. If you have not done so already and still have the appliance, we recommend descaling the device. Should you have any questions, please feel free to contact our colleagues again with these numbers: 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm EST (NZ) or 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm EST (AU). They are happy to look into this. Kind regards, The Philips Australia Team
The device was descaled by the repairer. The descale/decal. Light has not been on. Worked for half an hour after getting it back from the repairer. Phillips tell me they have emailed the repairer. Eve...
Read morery 2nd day I receive a whatsapp or text message from phillips customer care asking me to respond yes as they have an update. Respond yes get the generic message back stating thank you for contacting Phillips an agent will get back to you then nothing until I again get asked to respond yes. Totally ridiculous. Did not spend nearly$500 on an iron to be without one for over a month and for it not to even last 12 months.Thank you for getting back to us, Yvonne. We're sorry to hear the troubleshooting did not help and our Customer Care did not give you a proper update. Allow us to take a closer look. Do you have a ref...
Read moreerence number for us? This should start with 60 but any information you can give us is very helpful to look into your situation. Kind regards, The Philips Australia Team
- 4 reviews
Works fine but just fine, for this price im expecting more.
pro: 2 in 1 can be used as iron or steamer.
con: not as powerful as a iron or a steamer, took longer to get the job done.
Purchased in June 2019 at eBay for $622.
Hi Jason,
Thanks for reaching out to us. We're glad to hear that the your new Philips PerfectCare is to your liking. We're sorry to hear that you'r not completely satisfied with it's power when using...
The reviewer stated that an incentive was offered for this review
- 5 reviews
- 24 likes
What a flop
The reviews on here must all be fake, this iron is a complete flop. The iron simply does not get anywhere near hot enough to work as an iron, this results in having to take 5 times as long to iron a dress shirt and does half the job. It seems nothing I do enables me to remove most wrinkles after multiple passes yet a $20 Target special removes them first pass. Who cares about being able to put an iron down without burning your cloths, you have the stand right next to you anyways and makes the feature pointless if the iron never get...
Read mores hot enough to do what it was made for which is "ironing out wrinkles". Also you have to spend a few extra minutes at the start to run the steam through the iron away from shirts to get any moisture out of the steam and get the steam generator actually running at full speed. Iron does not do the most important thing about ironing which is removing wrinkles.....waste of money and Phillips customer care can't even tell me what temp the iron plate should get too.....uselessPurchased in May 2019 for $599.
Hi there,
We're sad to see that the iron has been causing such a disappointment, that's of course not what we set out to achieve. You mentioned that you've been in contact with our colleagues earlier...
Read more, what did they say? If the unit is faulty, we should be able to offer you help to sort out any defect and make sure you have a working unit. We feel there might be something we're missing here, so we'd suggest reaching out to our colleagues again on 1300 363 391 (AU), or
Well your online colleagues were complete waste of time and just wanted to send me into the store to have them do a warranty return at the stores discretion but could not tell me what they would check...
Read more or how they would determine if it was faulty or just poor design nor could they tell me what temp the heat plate should get to. They also told me there was a temperature control and just need to turn it up, but of course this model does not have a temp control. The problem with this phillips model comes from the fact the heat plate does not get hot enough, its max temp is 140*C and when you add steam this temp drops to 100*C instantly and then drops to 90*C within a few seconds of use. This results in wrinkles not coming out after multiple passes, the steam also is very moist/wet as a result of the heat plate being so low in temp and results in drops of water coming out here and there and the cloths being left damp from the moist steam. The design is simply poor, without the ability to raise the temperature of the heat plate high enough to iron cotton (above 200*C) and to keep the steam dry the iron is never going to work well. There is simply no way the positive reviews up around the place for this iron are true, you cannot iron a business shirt that is part synthetic let alone a cotton T-shirt.Also product review needs to do something to clean up this section, the current rating is made up of paid reviews and clearly a number of "users" who are the same person, just look at their identical ...
Read morereview history (Vlahos, EVA, Kat, Dylan, Sally, Bernie) the rest are all "Ambassadors" which means paid review and should be deleted as they are clearly lying about this product to the point where the ACCC should be notified. SHAMEFUL behaviour Phillips!
Find out how Philips PerfectCare Elite Plus GC9681/80 compares to other Irons & Steam Generators
Know better, choose better.
- 87 reviews
- 90 likes
This is a great domestic steam iron – if you have a lot of ironing to do, such as easy-care business shirts and baby onesies, etc, this is for you. This is an in-depth review, as ironing is something I’ve been quite serious about for years.
In the interests of full disclosure, this iron was sent to me for review – having said that, I’ve spent that amount on an iron before, and will do again.
Not everyone will be able to afford this amount of money for an iron, though. I believe the RRP is around $699 AUD.
I used it on business and dr...
Read moreess shirts, business trousers, linen napery, delicates, wools, and various fashion fabrics. The heat up time is rapid, which is great. It’s very easy to fill – do check your tap water ph. It has a descaling function, however some tap water can be extremely acid or alkali – I’d be careful with a machine that costs this amount. They recommend distilled water in the instructions, if your tap water is too far out of range. DO read the instructions! The easy de-calc/de-scale function is a good feature, and was easy to use.Hi Jaya, thank you for writing this very elaborated review. Your review is very helpful to us as it enables us to keep improving our products. We'll make sure to send it over to our product team who a...
Read morere working every day on the improvement of our existing products. We're glad that on average you're happy with the product, just not with its price. We can imagine that the power cord of the GC9681/80 might be a little short on some occasions and that it might be inconvenient that you have to put the iron on the iron board because of the huge footprint. We'll make sure to forward this to our team. Next, to that, we'll share with them your feedback on the steam holes and the steam boost function. Perhaps they can develop an even better Perfect Care Elite Plus thanks to your story. Have a wonderful day, Jaya. Kind Regards, The Philips Australia Team.
Having used this for various tasks, over nigh-on seven months, this is NOT my go to iron... it has now begun to have water drips.
It never gets hot enough - it couldn't melt the glue on my professiona...
Hello Jaya, thanks for making us aware of these issues you're experiencing with your iron. There might be several reasons for why the performance has decreased and why water is leaking. If this is com...
Read moreing from the sole plate, it usually is due to built up lime scale. This will block the steam which is produced while using the iron and then condensate into droplets. In this case we recommend descaling your iron as instructed in the manual. This should also help the iron to heat up better. However, if this is not helping, please feel free to reach out to our team on the phone: Australia: 1300 363 391Review collected in partnership with Philips Domestic Appliances
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Details
| Category | Irons & Steam Generators |
|---|---|
| Price (RRP) | $486.00 |
| Features | Auto Shut Off, Detachable Tank and Vertical Steam |
| Cordless | No |
| Steam Generator | Yes |
| Water Tank Capacity | 1,800 ml |
| Cord Length | 2 m |
| Steam Output | 150 g/min |
| Power | 2,400 W |
| Weight | 5.1 kg |
| Manufacturer Warranty | 2 year(s) |
| Colour / Finish | White |
- GTIN13: 8710103853596
- MPN: GC9681/80
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ation: Philips PerfectCare Elite Plus GC9681/80
Read moreFailed after just 2 yrs - took out our power to the house - dangerous! by HelsyG123 on 7 Aug 2021 We bought this black and gold perfectcare iron as an upgrade to our previous Perfect Care iron that was the base model $199 - it lasted about 5 yrs so I thought the TOP OF The RANGE Black and gold model would keep us going for at least 10 yrs...at least! Wrong! After only 2 yrs of working, this week it shorted out. A $600 iron gone after only 2 yrs. I will be contacting the Australia Consumer Law and the ACCC if Philips doesn't contact me. After the appalling experience we had getting a simple CashBack offer when purchasing this iron, I can't begin to imagine the hassle Philips will put up having to deal with a refund or exchange. I can't in good faith recommend this iron to anyone as the company have been less than ideal to deal with up till now. I just want a product to work and if it doesn't then I want the company to deal with customers in a timely manner. Maybe it's a timing thing with Covid shutdowns and people working from home? Who knows? As a customer I just would like to have a pleasant easy experience with aftersales service. Please play nice Philips. Philips Philips S. PHILIPS 1 month ago Hi there, Helsy. Thank you for taking the time to write to us. We're sorry to hear about your experience with our colleagues and would like to offer you proper assistance. In regards to your iron, we of course would like to see how we can assist you further and see what the options are. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind regards, The Philips Australia Team HelsyG123 HelsyG123 1 month ago I called Philips this afternoon after not hearing from them for a week, I spoke to Bryan from Philips and he was wonderful over the phone. Much better than any I have had interactions with in the past. He has spoken with his supervisor and has sent a postage paid package out to my address so that the iron can be looked at and assessed under warranty for me. I am hoping that the rest of the experience is seamless and stressfree from here on in. I'll keep you updated. HelsyG123 HelsyG123 1 month ago Hi Philips, It all looked like it was progressing but now I am waiting to hear back on where I need to send the Faulty Philips Iron for it to be assessed so that we can get a new one sent out. It isn't a very old appliance and I really need this sorted asap. A high end iron as this one is marketed as should have a working life of at least 6 years according to the Australian Consumer Law, 2 years just doesn't cut it Philips. Hoping I hear from a representative soon... HelsyG123 HelsyG123 1 month ago I called today and the issue is that Australia Post is having trouble with printing out the returns form? It was very difficult to hear the actual issue on the phone as the line was very poor (sounded offshore), but I have been asked to call back on Monday to see if the returns form will be ready. Still waiting, surely a new iron could just be sent out in the meantime... just sayin' HelsyG123 HelsyG123 4 weeks ago Iron has been sent to the repairer today. It is about a 2-3 week turnaround process, so if you have an iron fail you will be without it for at least a month or two depending on your individual processing of claim. Philips Philips S. PHILIPS 4 weeks ago Thank you for sharing your experience, Helsey. We hope that your iron will be repaired as soon as possible! Kind regards, The Philips Australia Team HelsyG123 HelsyG123 2 weeks ago Still waiting for an iron to be fixed or delivered. It's been sent to the repairer, but not sure what is happening yet. Apparently a part has been sourced? Still without an iron, not good form. Philips Philips S. PHILIPS 2 weeks ago Hi Helsy, we are sorry to hear that you are still waiting to get your iron repaired. It shouldn't take that long, we apologize for the incovenience. Have you reached out to the provided number again? They will be able to give you more information on the status of your repair and eventually offer you an alternative solution if you don't want to wait any longer. Let us know. HelsyG123 HelsyG123 3 minutes ago Final update. Iron is repaired and is back in my ironing room and working as it always has. Hopefully this review has helped another customer having trouble reaching a Philips representative. Product review 'mediation' was one way of getting someone to answer my emails and queries. Facebook Messenger was also helpful and seemed like I was speaking with an actual person. Action proceeded quickly after writing this review here... Maybe Philips should help more in the first place before people like me get frustrated and decide to write 'reviews' to get some type of action. The iron was able to be revived and hopefully it will live a full life before anything else goes wrong with it. (it is the top of the perfectcare iron product line) I did NOT receive a new device, the power outage issue wasn't the end of the working life - so it is now a known fault of this product.Philips
HelsyG123...