Reviewer Photos & Videos
Good at first !!!
I bought this iron because it was recommended by a friend who knew many others who were happy with it and had been using it for about a year. Very happy with it until it started playing up under two years in. I wasn't able to descale it no matter what i did which meant it leaked brown stains all over my clothes or it just leaked water. Also started taking a long time to pump the water. I called the service departed that quoted me over $150.00 to fix it but couldn't guarantee that it would be fixed. I mentioned it to my friend who said her and ...her friends had experienced the same issues at about the two year mark and had now moved onto other brands. Paying this amount to get two years only is so disappointing. its a real shame phillips, I use to trust your brand.
Purchased at The Good Guys.
Comparison to Laura Star
Hi, I have just ordered and will pick up today the GC9681/80 so should be able to offer an "unpaid real review" for those who worry about "paid reviews. Currently use a Laurastar system I've had for nearly 12 years and just need to replace the filler cap, happy to compare bothe systems will be using the Laura Star board which is designed for this type of application. Have used 4 stars but will balance out with final appraisal soon. Cheers, Oatley Park
Result: Better than my original Laura Star admittedly older model but still much more exp...ensive even then. Very happy happy with the lighter iron, steam functions and fabric "non settings", would find it hard to justify buying another Laura Star when products like the Phillips are available. Oatley Park
Purchased in February 2020 at Bing Lee Physical store for $540.00.
PerfectCare perfect finish
This iron is amazing! It heats up in just a couple of minutes and allows you to shoot continuous steam to get through your ironing faster. Initially I did get a smell when I left it on the ironing board but I think it was new iron smell. Now I leave it an the board and there are no signs of scorching. It can be used on anything safe to iron without any temperature changes between fabric types. It’s very gentle and I haven’t had any signs of scorching or damage to any fabric types. Fantastic for fiddly items like baby sized dress shirts, and pressing seams when sewing pieced quilts.
My only grievance is that the water reservoir is difficult to clean if it grows algae. I’d love to be able to open it up to give it a thorough clean.
Find out how Philips PerfectCare Elite Silence GC9642 compares to other Irons & Steam Generators
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So So disapointed
I purchased a new one over the weekend. I had previously purchased a Philips steam iron similar to this style about 9 years or so ago. Obviously over the years its been on the decline and recently I dropped it and a few things broke. So it was time for a new one. I was so excited for the new one but only to find that my old iron still works A LOT better, it is equivalent to any normal iron minus the price tag. I will be returning it for a full refund this weekend. I've lost my trust in Philips iron. I will be looking for another brand to replace my old one.
Purchased in July 2019 at Costco NSW, Marsden Park for $399.00.
I love my iron
I love how I don’t have to adjust the temperature on the iron, it’s so easy to clean and the tank is easy to fill. The iron head its self is light so I could iron all day if I didn’t hate ironing, but this iron makes my life easier.
Purchased in April 2017 at Costco SA, Adelaide for $399.00.
Iron Broke - 6 Weeks In For Repair and Still Waiting
Irons well, however it just stopped producing steam, which is very disappointing considering the price of the iron. I took it in for repair as it is under warranty and told it would take 2 to 2.5 weeks to repair. It is now 6 weeks and Phillips repairs are still waiting on a part. At no point have I been contacted to be advised of the delay. Each time I have queried when it will be ready I have been told another 1 to 1.5 weeks. Poor customer service.
Purchased in June 2018 at Harvey Norman for $450.00.
Very good results, and easy to use.
You can iron anything without adjusting a single thing (has to be . It's an attractive machine with cord storage, delivers excellent results, no fuss required. You can iron silk in one second and bed sheet in next second, and don't have to worry about burning the material. Very much an idiot-proof design.
I can iron at least 3 times faster than using the traditional steam iron. It's a very good investment for people who is time poor and have nice garments that they don't want to destroy.
Highly recommend this to everyone.
Purchased in December 2018.
Questions & Answers
The water boiling inside what I can do to solve this problem
Hi there Hano,
Thank you reaching out to us. We think it should not be a problem, but to be sure we kindly advise you contact our product team directly at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm or 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST. Our colleagues there will be happy and able to help you out!
The Philips Australia Team
I have the same problem. The steam generator does not deliver steam when the button is pressed. We regularly clean the descale and it has just stopped working. Tried to clean the descale and emptied the water and refilled. Worked for a day and stopped again.
Hi, Fortunately I have not experienced this problem have you tried the manufacturer's assistance line or similar? Apologies I cannot be of assistance.
Thank you for getting in touch. We're sorry to hear you've ran into some trouble with your PerfectCare Elite. For further assistance, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can take a closer look at it for you.
The Philips Australia Team
|Category||Irons & Steam Generators|
|Features||Auto Shut Off, Detachable Tank and Variable Steam Control|
|Water Tank Capacity||1,800 ml|
|Colour / Finish||White/Gold|
|Cord Length||1.8 m|
|Steam Output||145 g/min|
|Manufacturer Warranty||2 year(s)|
|Release date||July 2015|
Visit official website
- GTIN13: 8710103726821
- MPN: GC9642
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