Good at first !!!
I bought this iron because it was recommended by a friend who knew many others who were happy with it and had been using it for about a year. Very happy with it until it started playing up under two years in. I wasn't able to descale it no matter what i did which meant it leaked brown stains all over my clothes or it just leaked water. Also started taking a long time to pump the water. I called the service departed that quoted me over $150.00 to fix it but couldn't guarantee that it would be fixed. I mentioned it to my friend who said her and ...her friends had experienced the same issues at about the two year mark and had now moved onto other brands. Paying this amount to get two years only is so disappointing. its a real shame phillips, I use to trust your brand.
Purchased at The Good Guys.
Iron Broke - 6 Weeks In For Repair and Still Waiting
Irons well, however it just stopped producing steam, which is very disappointing considering the price of the iron. I took it in for repair as it is under warranty and told it would take 2 to 2.5 weeks to repair. It is now 6 weeks and Phillips repairs are still waiting on a part. At no point have I been contacted to be advised of the delay. Each time I have queried when it will be ready I have been told another 1 to 1.5 weeks. Poor customer service.
Purchased in June 2018 at Harvey Norman for $450.00.
Questions & Answers
The water boiling inside what I can do to solve this problem
Hi there Hano,
Thank you reaching out to us. We think it should not be a problem, but to be sure we kindly advise you contact our product team directly at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm or 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST. Our colleagues there will be happy and able to help you out!
The Philips Australia Team
I have the same problem. The steam generator does not deliver steam when the button is pressed. We regularly clean the descale and it has just stopped working. Tried to clean the descale and emptied the water and refilled. Worked for a day and stopped again.
Hi, Fortunately I have not experienced this problem have you tried the manufacturer's assistance line or similar? Apologies I cannot be of assistance.
Thank you for getting in touch. We're sorry to hear you've ran into some trouble with your PerfectCare Elite. For further assistance, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can take a closer look at it for you.
The Philips Australia Team
|Category||Irons & Steam Generators|
|Features||Auto Shut Off, Detachable Tank and Variable Steam Control|
|Water Tank Capacity||1,800 ml|
|Colour / Finish||White/Gold|
|Cord Length||1.8 m|
|Steam Output||145 g/min|
|Manufacturer Warranty||2 year(s)|
|Release date||July 2015|
Visit official website
- GTIN13: 8710103726821
- MPN: GC9642
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