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Philips PerfectCare Elite Silence GC9642

Philips PerfectCare Elite Silence GC9642

MPN: GC9642
3.5 from 17 reviews · View Statistics

Reviews

3.5

17 reviews
  • Build Quality
    2.0 (1)
  • Value for Money
    1.0 (1)
  • Ease of Use
    1.0 (1)
  • Cleaning & Maintenance
    5.0 (1)
  • Product is used
  • Safety
    2.0 (1)
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May Smith

May SmithSydney

  • 3 reviews
  • 1 like

So So disapointed

published

I purchased a new one over the weekend. I had previously purchased a Philips steam iron similar to this style about 9 years or so ago. Obviously over the years its been on the decline and recently I dropped it and a few things broke. So it was time for a new one. I was so excited for the new one but only to find that my old iron still works A LOT better, it is equivalent to any normal iron minus the price tag. I will be returning it for a full refund this weekend. I've lost my trust in Philips iron. I will be looking for another brand to replace my old one.

Purchased in July 2019 at Costco NSW, Marsden Park for $399.00.

Build Quality
Value for Money
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1 comment
Philips
Philips S.Philips
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Nick R

Nick RSydney

Less than a year old, and stopped working!

published
Date PurchasedDec 2015
3 comments
Philips
Philips S.Philips
Nick R
Nick R
Philips
Philips S.Philips
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Meg

MegMelbourne

  • Verified purchase

Disappointing

published
Date PurchasedDec 2013
6 comments
Philips
Philips S.Philips
Meg
Meg
Philips
Philips S.Philips

We see your point, Meg. Do you mind sharing your contact details with us through a private message here on Product Review? We'll have the right team reach out to you. Looking forward to your message.

Kind regards,
the Philips Australia team.

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Fabian

FabianSydney

  • 2 reviews
  • 4 likes

Huge disappointment out of the box!

published

Never been so disappointed at a brand new product specially to one to be the best in the market and awards winner! We bought it to replace a previous model GC7635 which after 2 years gave up by the now popular Eco+Power buttons of death. Out of the box when we filt up the water tank and switched it on, water was leaking from the Easy De-Cal knob...seriously how tight does this needs to be! I tried multiple times and water was still leaking as sooon as it was turn on. Also the iron's cord was extremely hot which was a major concern and this never was the case with the previous model. I see why you are offering a 100days money back guarantee!! Well I won't be waiting for another 99 for that to happen.

Date PurchasedOct 2016
1 comment
Philips
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Questions & Answers

Hano

Hanoasked

Water boiling

2 answers
Hano
Hano

Huh j j

Hano
Hano

Bnnnn

Hano

Hanoasked

The water boiling inside what I can do to solve this problem

1 answer
Philips
Philips S.Philips

Hi there Hano,

Thank you reaching out to us. We think it should not be a problem, but to be sure we kindly advise you contact our product team directly at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm or 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST. Our colleagues there will be happy and able to help you out!

Kind regards,
The Philips Australia Team

shunil

shunilasked

I have the same problem. The steam generator does not deliver steam when the button is pressed. We regularly clean the descale and it has just stopped working. Tried to clean the descale and emptied the water and refilled. Worked for a day and stopped again.

2 answers
Mark
Mark

Hi, Fortunately I have not experienced this problem have you tried the manufacturer's assistance line or similar? Apologies I cannot be of assistance.

Cheers,

Philips
Philips S.Philips

Hello there,

Thank you for getting in touch. We're sorry to hear you've ran into some trouble with your PerfectCare Elite. For further assistance, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can take a closer look at it for you.

Kind regards,
The Philips Australia Team

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Details

CategoryIrons & Steam Generators
Price (RRP) $549.00
FeaturesAuto Shut Off, Detachable Tank and Variable Steam Control
CordlessNo
Steam GeneratorYes
Water Tank Capacity1,800 ml
Colour / FinishWhite/Gold
Cord Length1.8 m
Steam Output145 g/min
Power2,400 W
Weight5.1 kg
Manufacturer Warranty2 year(s)
Release dateJuly 2015
ManualDownload manual

Visit official website
  • GTIN13: 8710103726821
  • MPN: GC9642

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