So So disapointed
I purchased a new one over the weekend. I had previously purchased a Philips steam iron similar to this style about 9 years or so ago. Obviously over the years its been on the decline and recently I dropped it and a few things broke. So it was time for a new one. I was so excited for the new one but only to find that my old iron still works A LOT better, it is equivalent to any normal iron minus the price tag. I will be returning it for a full refund this weekend. I've lost my trust in Philips iron. I will be looking for another brand to replace my old one.
Purchased in July 2019 at Costco NSW, Marsden Park for $399.00.
Less than a year old, and stopped working!
Top of the line iron, with bottom of the line parts! This one didn't even make it to its first year anniversary! Normally I wouldn't bother with reviews, although I don't want someone making the same mistake I did!
When it worked, it wasn't a bad iron, but to die after 11 months, embarrassing! Philips, you obviously know these irons have a fundamental problem, because judging from the other reviews, it is a common fault! Maybe a product recall should be issued? The iron would not produce steam externally, but it seams the steam was building...up internally, and I almost burnt myself opening the De-calc plug! Is it a ticking time bomb? Well done Philips for producing a junk product, at a high end price! I'm off to waste 'my time' to find a repairer, and what do I do in the mean time, heat a stone and iron my clothes with that?!? Hope to hear from someone soon!
- Verified purchase
I did love this iron at first and recommended to all my friends, however similar to other reviews mine gave up after 2 years. Understandable if it was your cheap everyday iron, however for such an expensive product it was very disappointing. It also leaked brown water in the 6 months before it died. I contacted customer service several times with no return call, I have also sent emails. On the one time I did get through I was advised that they would cover the fix (I am sure its on a recorded line if anyone would like to check!) so I drove an ...hour each way to my nearest authorised repairer only to find out the cost would be more than the iron and at my expense (it would not be covered). I did consider buying another one (and putting its short life span down to an unfortunate one off, although I have never had any other issues with such an expensive product before) but I don't think I could rely on customer service if something went wrong again, so its disappointing that I can no longer recommend this brand.
Find out how Philips PerfectCare Elite Silence GC9642 compares to other Irons & Steam Generators
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Huge disappointment out of the box!
Never been so disappointed at a brand new product specially to one to be the best in the market and awards winner! We bought it to replace a previous model GC7635 which after 2 years gave up by the now popular Eco+Power buttons of death. Out of the box when we filt up the water tank and switched it on, water was leaking from the Easy De-Cal knob...seriously how tight does this needs to be! I tried multiple times and water was still leaking as sooon as it was turn on. Also the iron's cord was extremely hot which was a major concern and this never was the case with the previous model. I see why you are offering a 100days money back guarantee!! Well I won't be waiting for another 99 for that to happen.
Questions & Answers
The water boiling inside what I can do to solve this problem
Hi there Hano,
Thank you reaching out to us. We think it should not be a problem, but to be sure we kindly advise you contact our product team directly at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm or 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST. Our colleagues there will be happy and able to help you out!
The Philips Australia Team
I have the same problem. The steam generator does not deliver steam when the button is pressed. We regularly clean the descale and it has just stopped working. Tried to clean the descale and emptied the water and refilled. Worked for a day and stopped again.
Hi, Fortunately I have not experienced this problem have you tried the manufacturer's assistance line or similar? Apologies I cannot be of assistance.
Thank you for getting in touch. We're sorry to hear you've ran into some trouble with your PerfectCare Elite. For further assistance, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can take a closer look at it for you.
The Philips Australia Team
|Category||Irons & Steam Generators|
|Features||Auto Shut Off, Detachable Tank and Variable Steam Control|
|Water Tank Capacity||1,800 ml|
|Colour / Finish||White/Gold|
|Cord Length||1.8 m|
|Steam Output||145 g/min|
|Manufacturer Warranty||2 year(s)|
|Release date||July 2015|
Visit official website
- GTIN13: 8710103726821
- MPN: GC9642
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