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Philips PerfectCare Elite Silence GC9642

Philips PerfectCare Elite Silence GC9642

MPN: GC9642
3.5 from 17 reviews · View Statistics

Reviews

3.5

17 reviews
  • Build Quality
    3.0 (2)
  • Value for Money
    2.0 (2)
  • Ease of Use
    5.0 (2)
  • Cleaning & Maintenance
    4.0 (2)
  • Product is used
  • Safety
    4.5 (2)
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Poli

PoliSydney, NSW

Good at first !!!

published

Purchased at The Good Guys.

Build Quality
Value for Money
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4 comments
Philips
Philips S.Philips
Poli
Poli
Philips
Philips S.Philips
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MrsC

MrsCPerth, WA

Iron Broke - 6 Weeks In For Repair and Still Waiting

published

Irons well, however it just stopped producing steam, which is very disappointing considering the price of the iron. I took it in for repair as it is under warranty and told it would take 2 to 2.5 weeks to repair. It is now 6 weeks and Phillips repairs are still waiting on a part. At no point have I been contacted to be advised of the delay. Each time I have queried when it will be ready I have been told another 1 to 1.5 weeks. Poor customer service.

Purchased in June 2018 at Harvey Norman for $450.00.

Build Quality
Value for Money
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1 comment
Philips
Philips S.Philips
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Questions & Answers

Hano

Hanoasked

Water boiling

2 answers
Hano
Hano

Huh j j

Hano
Hano

Bnnnn

Hano

Hanoasked

The water boiling inside what I can do to solve this problem

1 answer
Philips
Philips S.Philips

Hi there Hano,

Thank you reaching out to us. We think it should not be a problem, but to be sure we kindly advise you contact our product team directly at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm or 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST. Our colleagues there will be happy and able to help you out!

Kind regards,
The Philips Australia Team

shunil

shunilasked

I have the same problem. The steam generator does not deliver steam when the button is pressed. We regularly clean the descale and it has just stopped working. Tried to clean the descale and emptied the water and refilled. Worked for a day and stopped again.

2 answers
Mark
Mark

Hi, Fortunately I have not experienced this problem have you tried the manufacturer's assistance line or similar? Apologies I cannot be of assistance.

Cheers,

Philips
Philips S.Philips

Hello there,

Thank you for getting in touch. We're sorry to hear you've ran into some trouble with your PerfectCare Elite. For further assistance, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can take a closer look at it for you.

Kind regards,
The Philips Australia Team

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Details

CategoryIrons & Steam Generators
Price (RRP) $549.00
FeaturesAuto Shut Off, Detachable Tank and Variable Steam Control
CordlessNo
Steam GeneratorYes
Water Tank Capacity1,800 ml
Colour / FinishWhite/Gold
Cord Length1.8 m
Steam Output145 g/min
Power2,400 W
Weight5.1 kg
Manufacturer Warranty2 year(s)
Release dateJuly 2015
ManualDownload manual

Visit official website
  • GTIN13: 8710103726821
  • MPN: GC9642

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