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Philips PowerPro Compact Bagless

Philips PowerPro Compact Bagless Questions & Answers

FC8472/71, FC8473/72, FC8477/91, etc...
3.8 from 72 reviews

23 questions from our users

TLH

TLHasked

We just cleaned out powerPro filters and now the machine won't suck - the motor goes. There doesn't seem to be any blockages

No answers

Cathy

Cathyasked

We emptied the dust bin and now can't get it back in.

1 answer
Philips
Philips S.Philips

Hi Cathy,

Thanks for reaching out. We can imagine it must be a bit frustrating that you can't seem to get the container back on. You can find out how to get it back on in the manual: https://philips.to/2kwn6Tk. If this doesn't help, feel free to reach out to us on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.

Kind regards,
The Philips Australia Team


Tim S

Tim Sasked

Anyway to unclip and slide out the clear plastic attachment inside the drum, top of the middle divider, for cleaning on the FC9350?

it's full of dust.

Looks like possibly a tool is required to depress something from the bottom of it maybe.

2 answers
Tim S
Tim S

Yellow box around the area in this picture

https://www.dropbox.com/s/obxbnl6pnc5esjy/20181226_125255.jpg?dl=0

Philips
Philips S.Philips

Thanks for reaching out, Tim. It does look like this part is non-detachable by specification. If you want, you could reach out to us on 1300 363 391 (AU) or on 0800 658 224 (NZ) if you'd like to discuss this further. Perhaps there are other solutions to the thing that you're trying to do, but from this question we're not quite sure what that might be.

We would like to hear from you!

Kind regards,
The Philips Australia Team


Tania C

Tania Casked

Hi! I have been using my Philips FC9921 PowerPro for 18 months now, and it has slowly started to decrease its suction power. The thing is, I have cleaned the filters as shown by Philips videos, and it's almost completely useless. Is it planned obsolescence and I have to buy a new one or might something other than dirty filters be going on? Thank you.

1 answer
Philips
Philips S.Philips

Hi Tania. Thank you for your question. We can imagine the inconvenience of your vacuum cleaner losing its suction power, so let's see how we can solve this for you. Could you please check whether anything is stuck in the nozzle or the hose? Another tip is to empty the dust bucket and make sure the filter cylinder is clean. The filter cylinder is located inside the filter cylinder case which is placed in the dust bucket. As you mentioned you have already cleaned the filters, we can rule that out as a possible cause. Should cleaning the dust bucket and the filter cylinder not improve anything, we'd like to ask you to get in contact with our support so that we can look into further options. You can find us on Facebook, Twitter (@PhilipsCare) or on our contact pages: https://bit.ly/2rzfAHh (AU) or https://bit.ly/2SN2aTy (NZ). We'll gladly look into this for you! Kind regards, The Philips Australia Team.


Stella

Stellaasked

Hi! It is impossible to open the dust box. It's somehow stuck. This happens very often but this time is just imposible to open it. Any tips?

1 answer
Philips
Philips S.Philips

Hi, Stella. Thanks for taking the time to reach out about this here. We're not entirely sure what the situation with your vacuum cleaner is like. What helped to open it on previous occassions? We think we're able to offer you better assistance if you reach out to us on one our social media channels, where we can have a look at your vacuum cleaner as well. Alternatively, you could get in touch with our colleagues here: AU 1300 363 391, NZ 0800 658 224.

Kind regards,

The Philips Australia Team


Bilal waheed

Bilal waheedasked

Hello,
I bought Philips PowerPro Compact (Power Cyclone 5) 1800 W recently, but having problem in fixing back its (dust) box back in place. Kindly instruct?
Regards,
Bilal waheed

1 answer
Philips
Philips S.Philips

Hello Bilal,

Thanks for contacting us. We can see that your question is from two days ago, have you been able to close the lid already? You should insert the dust compartment a bit tilted before you click it back in. There should be a "click" sound as well. Please also check if anything is blocking the connecting parts. We hope this works.

Kind regards,
The Philips Australia team


Brian N

Brian Nasked

PowerPro FC8477/91

Hi, is it possible to vacuum while holding the vacuum cleaner with one hand using the dust tray handle, without it falling apart? I need to vacuum on top of some clothes cabinets. Thanks!

2 answers
Philips
Philips S.Philips

Yes! As long as you don't press the 'eject'-button at the end of the tank whilst doing so you should be fine. :)

Kind regards,
The Philips Australia Team

Brian N
Brian N

Thank you! It worked without a hitch.


Roory

Rooryasked

PowerPro FC8477/91

hello
I lose the cover of my vacuum where I can buy it?

1 answer
Philips
Philips S.Philips

Hi Roory,

Thanks for shooting us a message! For spare parts we'd recommend to get in touch with a local team. If you're situated in Australia, you could find us on 1300 363 391. Otherwise it might be best to find us over here: http://philips.com/support/.

We are rooting for you in your journey to find a new cover for your PowerPro!

Kind regards,
The Philips Australia Team


akeseagus

akeseagusasked

PowerPro FC8472/71

i keep getting very bad electric shocks whilst vacuuming when i touch the metal retractable handle part of the machine. Is this just me or could there be something wrong with the vacuum? It happens on carpet and tiles. I was starting to think i may need a piece of rubber hanging off me like the cars in the past.

2 answers
Mummyofthreeboys
Mummyofthreeboys

if this is happening to you i would return it to your point of purchase or call the company you bought it from directly as this poses a serious health risk and may indicate a electrical fault. if i were you i would not be using this product again

akeseagus
akeseagus

Thanks. I rang company direct. they were very helpful and after speaking to safety team they have told me there is no danger it is only static.


Teow

Teowasked

Fc8632/72, what is the type of replacement part for the filters?

2 answers
GeorgieS
GeorgieS

Hi Teow,
It has washable foam filters. Recommended to be replaced once a year.
So far I've been washing the sponge filter at the back and cleaning the internal one by tapping it. A little bit messy but I guess it's a common thing with any bagless machine.
Ta

Philips
Philips S.Philips

Hi Teow,

Thanks for your question. We can confirm the reply of GeorgieS (thanks for that!): the PowerPro has got EPA 10 washable filters. We recommend replacing them if it can no longer be cleaned properly or when it is damaged. Hope this answers your question! You can always reach out to our product specialists. You can do that on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. They're more than willing to answer more of your questions. It's also possible to contact us on Facebook or Twitter (@PhilipsCare).

Kind regards,
The Philips Australia Team


Dolores Kelly

Dolores Kellyasked

PowerPro FC8477/91

where is suction power regulator?

2 answers
Edward
Edward

Dolores , there is no suction regulator on the Philips vac model FC 8472 ( and similar models FC 8470 - FC 8477 ) The slide on the hose near where you hold it only opens and closes for whatever reason I do not know , but , in doing so ( opening ) it does reduce suction . Hope this helps ... Edward , Gawler SA

Philips
Philips S.Philips

Hi Dolores,
Good question! As Edward mentioned above, the regulator is usually located on the hose handle. You can use the sliding button to regulate the suction power.

Kind regards,
The Philips Australia Team


Nazira begum

Nazira begumasked

Hi team... I have been using philips powerpro compact 1800w for the past one year... It has been a great vacuum cleaner the best so far I have used but out of sudden its not working not sulking despite got sound coming out... The suction not working... Would appreciate if you could guide me what I am suppose to do?

4 answers
Trumpet
Trumpet

Sounds like your filter needs cleaning or probably moreso, replacing.
This vacuum works great UNTIL the filter needs cleaning, then loses its usually excellent suction.
Target sometimes sells them but Google search will bring other suppliers.
In my experience, once you replace the filter (incredibly easy to do), the machine works as new again.

Philips
Philips S.Philips

Hi Nazira,

Did you already try to clean your filters? It's important to keep them clean in order to keep the suction at its best. If it didn't help, please contact us at 1300 363 391 and we'll be happy to see if we can help you out.

Kind regards,
The Philips Australia Team

Nazira begum
Nazira begum

hi trumpet and philips. tq for your reply.
appreciate it. yes i have done cleaning the filters, and yet its still the same no suction. maybe i need to get a new filter.
Dear Philips Team, Im from Malaysia, would appreciate if could suggest where i can get it from here the filters ? thanks lot.


darkhorizon

darkhorizonasked

PowerPro FC8470/01

Hello Philips! I have been using the Powerpro compact FC8471 without issues for 2 months (it is brand new) and by accident, I vaccumed water that was in a carpet! After that, the engines starts but the machine just doesn't vaccum. Also, I noticed a new sucking sound every time I turn on and off the device and that the engine (which works) sounds less powerful. Anyhow, the machine doesn't vaccum. Please help me and tell me if there is something I can do other than disassembling and drying everything? Thank you for your time. Kind regards, Diego

2 answers
Philips
Philips S.Philips

Hi there. Thanks for reaching out and for clearly describing what happened. We understand your concern. We would recommend to get in contact with our colleagues at the customer care centre. You can reach them at: 1300 363 391 for Australia or at 0800 658 224 for New Zealand. Please let us know if you are from a different country, so we can find you the right team to contact. :)

darkhorizon
darkhorizon

Hello. Thank you for your reply. I am from Argentina. Please, refer me to the right team. Best Regards, Diego


Claire

Claireasked

PowerPro FC8472/71

I purchased a Philips FC8472/71 vacuum a few years ago & it is by far the best vacuum I've ever own. Unfortunately a clip on the inside of the flat brush which attaches to the metal tube broke. I have been searching for a spare part but I am not 100% what I'm actually look for. Should I look for the flat brush, the metal tube or are both attached together?

1 answer
Philips
Philips S.Philips

Hi Claire. It may be best to reach out to our product specialists for this. You can reach them at 1300 363 391, option 8 (for Australia), or at 0800 658 224, option 8 (for New Zealand)


Rochelle

Rochelleasked

Hi Philips, I have a FC8761/72 which is my best vacuum I think I've ever used. It's currently not turning on when pushing power on of switch and I do have it plugged in at wall.
Would you have any suggestions why it would not turn on please.
Thank you!
Rochelle. T

1 answer
Philips
Philips S.Philips

Hey Rochelle, thank you for your query. We're glad to read that the vacuum cleaner is the best you ever used, but the more it is a shame to read about the current failure. Could you please contact us at 1300 363 391? Our product team will be happy to assist you to solve this issue.

Kind regards,
The Philips Australia Team


Dani

Daniasked

PowerPro FC8473/72

Hi,
I'm seriously so in love with my vacuum cleaner (Philips PowerPro Compact 1800W) that I feel like a 1950's wife bragging about how good it is! I have used so many, have a dog and have never had anything that sucks everything with so much power! The only problem I've had is that the hose got stuck under my couch a month ago and when I tried to pull it out, it snapped off :( I had to use tape but it is no longer effortless and I find I am struggling holding it together whilst trying to clean. I have had a look online and can't find anywhere to buy a new hose. Is there anyway I can replace this or am I doomed to holding tightly whilst cleaning, or re buying again? :( Please help! A very big Philips fan!

1 answer
Philips
Philips S.Philips

Hi Dani, we’re so flattered to hear about your enthusiasm for our lovely PowerPro Compact. :) We would love to see that after the unfortunate couch incident, you’d be able again to feel proud and self-assured again when it comes to vacuum cleaning. Therefore we’d like to recommend the following phone number: 1300 363 391. Our colleagues over there would also like to see you smiling again and will do their utmost to help you locating a new hose. Thank you for reaching out to us!

Kind regards,
The Philips Australia Team


Peter

Peterasked

I am trying to purchase Philips Replacement Kit FC8635/FC8472 filters. Target informs me 18 Nov 15, that they have repeatedly asked Philips for these kits, yet Philips don't seem able to supply them? Why?
The FC8635 Vacuum is a great item, but its sad that this item, which is now 2 months old, is about to be thrown to the garbage tip because no one it appears can supply filters.

2 answers
Philips
Philips S.Philips

Hi Peter,

you can buy the filter here: http://sselectronics.com.au/883805801010/Kit-FC8058_or_01-FILTER-REPLACEMENT-FILTER/pd.php.

Kind regards,
The Philips Australia Team.

Right
Right

sselectronics charges $15.90 for delivery. Are you JOKING, Philips? Only 1 supplier is a monopoly!
I was so far very happy with the vacuum but now getting very frustrated as it is easier to move on to brands who have filters widely available. Lift your game or pay the freight! P>S> $22 is too expensive anyways.


DEBBIE STUART

DEBBIE STUARTasked

PowerPro FC8472/71

I cannot find a replacement filter for my Philips PowerPro4 anywhere in Australia. Could you please help me although it is cleaned often, it is clearly losing its suction quite considerably. The Philips online shop does not cater for Australians!!! Many thanks DEBS

5 answers
Remya
Remya

Hi Debbie,

It was available in target. Here is the link.

http://www.target.com.au/p/philips-hepa-filter-for-fc8761-71/55242608

Remya
Remya

Hi,

Also, the kit is cheaper but isn't always available..you should keep checking it to buy when it is available.

http://www.target.com.au/p/philips-replacement-kit-fc8635-fc8472/55242615?cstrackid=f1696781-2dcc-46bc-9a94-534f19be0e65

Rochelle
Rochelle

Sorry Debbie, I can't help you as we've disposed of it already. Good luck


Kelly

Kellyasked

Is the Phillips PowerPro good with pet hair? has anyone had experience with this?

2 answers
Gidge
Gidge

Sorry, don't have a pet!

Right
Right

yes
i got a kelpie cross and this vac does the job
so ye short haired dog is ok donno bout long hair
best part is it is easy to cmpty the canister


Maddie

Maddieasked

Can someone tell me exactly which model of the Phillips PowerPro these reviews are for?

1 answer
toomanykids
toomanykids

Mine is the powerpro compact, 1800 watts. I think there's a non compact model too.


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