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Philips Premium Analog Airfryer

Philips Premium Analog Airfryer Questions & Answers

HD9621/11 (Black), HD9630/21 (White), HD9721/21 (White), HD9621/41 (Cashmere)
4.5 from 142 reviews · View Statistics

40 questions from our users

jean f.

jean f.asked

Premium Compact Analog HD9721/21 (White)

Hi, can you please let me know the bucket size of Phillips air fryer HD9721?

1 answer
Philips
Philips S.Philips

Hi there, thank you for getting in touch. The basket capacity of this model is 0,8 kg. Hope this answers your question. Should you need any assistance in the future, You can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. They'll be happy to help.

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Mrs. Silver

Mrs. Silverasked

Premium XXL Analog HD9630/21 (White)

Hi. I have been trying hard to see inside this hd9630/21 white. I wanted to know :
1. If the BASE on which the food is kept is a steel net or a black non-stick coating ?
Unfortunately its not been easy to view any pics or video of this product and it has taken me a long time on the internet. This product is not available in any shops around me so internet was my only hope. I have however viewed some of your xxl & xl airfryers in shops and I saw a product that have a black non-stick coated BASE. Hence I wanted to see before buying the product as to what BASE it has. I want a base with steel net and not a non-stick coated one to put food on. I found this useful site with reviews but again no pics or videos of this product's inside. Can you kindly put up some pics and videos of its inside over here for things to get easy in the same site.

2. Secondly can you tell if the BASE of the inside is aluminum or stainless steel net? (that is if it is not a black non-stick coated base).

Thanks

1 answer
Philips
Philips S.Philips

Hi there Mrs. Silver,

Thank you for your question, we've looked into it for you and the answer is as following. The inner pan is a non-stick coated pan. However, you can also use the fry basket, which has a steel mesh surface. It really would depend on which dishes you'd like to prepare with your AirFryer. For more info check out this webpage: https://www.philips.com.au/c-m-ho/airfryer/recipes.

Hope this helps and take care.

Kind regards,
The Philips Australia Team

Jasmine

Jasmineasked

Premium XXL Analog HD9630/21 (White)

I put 4 mins just wanted to cook the food a bit longer, it stoped without bell sound after only ran for 30 seconds. Is this air fryer can only cook longer than 6 mins?

Jasmine

4 answers
raywst
raywst

I am facing the same issue sometimes

Philips
Philips S.Philips

Hi there,

Thank you for your query. To give you an expert answer on this, we kindly advise that you contact our product specialists directly through the numbers below:
0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.

Have a wonderful week ahead!

Kind regards,
The Philips Australia Team

Jasmine
Jasmine

Hi, I tried to call the above Aus number at 8:10am this morning but it said the service was closed.

Jen

Jenasked

Premium Analog Airfryer

I wanted to ask what is the solution you are giving to the client about the dial or timer wearing off? I would like to hear the solution straight here rather than calling you. If you could give us an answer the sale of this product would be higher rather than not disclosing it to us, we do not have free time to call you just to ask a simple question

1 answer
Philips
Philips S.Philips

Hi Jen,

Thank you for raising your concern to us. We understand that you are busy, and wishes to resolve the issue as soon as possible. For us to examine the problem with your Airfryer, we kindly ask that you send us a private message with a picture of your Airfryer's number display, along with a copy of your receipt. We will then, assist further.

Hoping to speak to you soon!

Kind regards,
The Philips Australia Team

Maria D.

Maria D.asked

Premium XXL Analog HD9630/21 (White)

Hi there I am looking at purchasing this item but has anything been done about the numbers fading issue? From reading the reviews it seems that it happens a lot. I would like to know before purchasing.
Thanks

1 answer
Philips
Philips S.Philips

Thanks for your question about our Airfryer, Maria. We're happy to hear you are interested in purchasing this item. To answer your question, we always strive to improve the quality of our products. Generally, we would recommend not using strong cleaning products, especially on the appliance's surface. If you have any questions, please feel free to contact our colleagues directly with these numbers here: 1300 363 391 from Monday - Friday: 07:00 am - 07:00 pm EST (AU) or 0800 658 224 from Monday - Friday: 09:00 am - 09:00 pm (NZ). They'll be happy to help you.

Kind regards,
The Philips Australia Team

Sandie E.

Sandie E.asked

Premium Compact Analog HD9721/21 (White)

Can I use my own oven proof cookware in my fryer

1 answer
Philips
Philips S.Philips

Hi Sandie, thank you for your question. Unfortunately, we don't have information about this. We advise you to contact our product team via 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST). Our colleagues will gladly assist you!

Kind regards,
The Philips Australia Team

Philips Airfryer XXL Smart Digital HD9861/99

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Read more about Philips Airfryer for a healthier way to fry.

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Margaret F.

Margaret F.asked

Premium XXL Analog HD9630/21 (White)

Does the pizza attachment fit this air fryer. Thank you.

1 answer
Philips
Philips S.Philips

Hi Margaret, thank you for your question. You can find all optional accessories for the HD9630/21 on this page: https://www.philips.com.au/c-p/HD9630_21/premium-airfryer-xxl. For more information, we advise you to contact our product team via 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST).

Kind regards,
The Philips Australia Team

Helen

Helenasked

Premium XXL Analog HD9630/21 (White)

Can the appliance operator in the cavity of an under bench traditional standard sized oven?

1 answer
Philips
Philips S.Philips

Hi Helen, thank you for your question. We advise you to contact our product team via 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST). Our colleagues will gladly assist you!

Kind regards,
The Philips Australia Team

Rebecca

Rebeccaasked

Premium XXL Analog HD9630/21 (White)

Hi, I have had my Air Fryer for approximately 3 months and all the numbers have worn off around the control. I have had to put marks on to tell me the approx time. It is a bit concerning that the numbers have gone and therefore I am now guessing the time. Should this have happened and is there anything I can do?
Thank you Rebecca

10 answers
Cassie
Cassie

I have just encountered the same issue! With the same model. Only had it for two weeks!

Philips
Philips S.Philips

Hi Rebecca and Cassie,
Thank you for reaching out. How unfortunate to hear the numbers on your Airfryers have worn off. Of course this is not the quality we want to deliver. Please feel free to contact our support team, so they can have a look into the issue and assist you with this. You can reach them on (AU) 1300 363 391 or (NZ) 0800 658 224. Looking forward to hearing from you.
Kind regards, The Philips Australia Team

Nigel F.
Nigel F.

Hi same here, had it used for about 3 weeks, totally unacceptable....

Gray

Grayasked

Premium Analog Airfryer

What attachments (and their code)can I buy to fit in this airfryer?

1 answer
Philips
Philips S.Philips

Hi there Gray,

Thank you for your message. The cooking surface is available for this model: HD9904/00. If you have any further questions, you can also reach out to us by phone at 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. We will be happy to help.

Kind Regards,
The Philips Australia Team

Nur

Nurasked

Premium Compact Analog HD9621/11 (Black)

Hi, my son cooked fatty steak in the fryer and the fats burned and stuck on the basket. My kids used harsh sponge to clean it and removed the black coating. Where can I replace the frying basket.

3 answers
Jenny
Jenny

I am not sure but I think if you call Phillips customer service center to ask then they will tell you where you can buy new basket

Nur
Nur

Thanks Jenny

Philips
Philips S.Philips

Hi Nur, thanks for reaching out here. What a pity to hear the coating of your Airfryer pan got damaged. As Jenny already mentioned, we indeed recommend reaching out by phone for support. You can call us on 1300 363 391.

Kind regards,
The Philips Australia Team

Huong. NG

Huong. NGasked

Premium XXL Analog HD9630/21 (White)

Do you have the model Philips Airfryer Premium XXL HD9630/20? What does it mean for the numbers on the Name of each product?

1 answer
Philips
Philips S.Philips

Hi Huong, this is the model number of the product. HD9630/20 is the European counterpart of HD9630/21, and therefore, has the same exact functions. Hope this answers your question. Should you need any further assistance, you can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind Regards
The Philips Australia Team

Philips Airfryer XXL Smart Digital HD9861/99

Looking for a Fryer?

Read more about Philips Airfryer for a healthier way to fry.

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Mohamed O.

Mohamed O.asked

Premium XXL Analog HD9630/21 (White)

what is the Voltage and frequency for this model ?

1 answer
Philips
Philips S.Philips

Hi Mohamed, thank you for getting in touch. This model has a voltage of 240V and a frequency of 50Hz. Hope this helps. Let us know if you have any further questions.

Kind regards,

The Philips Australia Team

Steve B.

Steve B.asked

Premium XXL Analog HD9630/21 (White)

I have my XXL air fryer for about 3 months now and is the latest edition to my air fryer collection, I have 2 of the original air fryers. I have noticed that the numbers have now worn off around the timer dial to the extent I cannot read them any longer. I have manually put marks where I could make out where the original marks were but I'm sure this shouldn't be necessary. Is there a solution to the wearing numbers issue.
Regards

1 answer
Philips
Philips S.Philips

Hello Steve,

Thank you for your question here. We're sorry to hear the numbers have worn off, that shouldn't be happening. We can imagine how inconvenient this must be, and would like to bring you in contact with our product team, to see what they can do for you. Could you reach out to us on social media (Twitter: @Philips or Facebook)? Alternatively, you could reach out to us by phone: AU: 1300 363 391, NZ: 0800 658 224. That way our product specialists can look into the options.
We hope to hear from you soon.

Kind regards,
The Philips Australia Team.

Christina M.

Christina M.asked

Premium XXL Analog HD9630/21 (White)

Can you cook without the basket (I have read somewhere ‘yes’ but there would be a gap where the handle normal sits).

1 answer
Philips
Philips S.Philips

Hello, Christina. It is possible to cook without the basket. However, you should not put food directly on the base of the air fryer because it might hinder the air fryer's fan from circulating the air properly, but you could use a pan or any other accessory that can be used in a regular convection oven or microwave.

We hope this was helpful, but do let us know if there is anything else you would like to know about your AirFryer.

Kind regards,
The Philips Australia Team.

Christina M.

Christina M.asked

Premium XXL Analog HD9630/21 (White)

Can you cook without the basket

2 answers
Adammg1
Adammg1

Yes

Philips
Philips S.Philips

Hello, Christina. As Adam already said, it is possible to cook without the basket. However, you should not put food directly on the base of the air fryer because it might hinder the air fryer's fan from circulating the air properly, but you could use a pan or any other accessory that can be used in a regular convection oven or microwave.

We hope this was helpful, but do let us know if there is anything else you would like to know about your AirFryer.

Kind regards,
The Philips Australia Team.

Kerri-Anne W.

Kerri-Anne W.asked

Premium XXL Analog HD9630/21 (White)

I am like so many other people on here in that I have had my air fryer for a couple of weeks and I absolutely love it but the numbers are already wearing off! As this is a known issue, are Philips not able to send stickers that can be put around the dial for when the numbers wear off? I have a disability and I love being able to use my air fryer and cook for my family but I find this aspect disappointing. We can't afford to go up a level to the digital model, as we bought ours when it was on sale and simply don't have the money. Realistically, though, we shouldn't have to. The timer numbers should not be gone, especially not after two weeks!

5 answers
Philips
Philips S.Philips

Hi Kerri-Anne,

Thank you for taking the time to share this with us - two weeks sounds like an unusually short amount of time for the numbers on the panel of your airfryer to wear out. We're very happy to hear that you've been enjoying the appliance itself so far, and we'd like to see if there is anything we can do to make this better for you. Would you mind giving us a call at 1300 363 391, or sending us a message on one of our social media pages (Facebook or Twitter @PhilipsCare)? Our colleagues would be happy to check the possibilities for you. Thank you, and we look forward to hearing from you!

Kind Regards,
The Philips Australia Team

Ela
Ela

What a poor response, Philips. I rang Philips this morning with the same issue and was just told to exchange it for a new one...why are these being sold with such a fault? Mine is 3 weeks old.

Philips
Philips S.Philips

Hi there, we are sorry to hear that your device is not functioning correctly. We would like to look into it further. At your earliest convenience, please feel free to reach out to us directly on 1300 363 391. Alternatively, you can also get in touch with us on social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). One of our colleagues will then try their best to help you. Hope to speak to you soon.

Ingrid

Ingridasked

Premium Compact Analog HD9721/21 (White)

I already have the HD9621/41 which I love and especially the Grey colour. Does HD9721 also come in Grey or another colour other than White. I would like to buy another analogue model for the caravan.

1 answer
MicDaMan
MicDaMan

There are a couple of Black Versions availble in different models.
Check out the Goodguys website. There is a HD9621/11 and HD9621/11

I have the Digital XXL in black, and I know that it is also available in analogue as well. It's much bigger than the others.

Philips Airfryer XXL Smart Digital HD9861/99

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Read more about Philips Airfryer for a healthier way to fry.

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LeighLeigh

LeighLeighasked

Premium Compact Analog HD9721/21 (White)

I bought the product at Myer on 5/5/2019. Loved it.1. But 1 issue. Where the vent is at the back, it has turned light brown even when I cleaned this every time. Can you assist? 2. also, can you tell me where I can buy assessories for this HD9721/21. I looked online but don't know which ones I can buy that would fit this airfryer. Thanks

3 answers
Helen Hirst
Helen Hirst

I wipe ours over with a chux cloth. All my accessories I buy from Good Guys. Roasting pan is sometimes on Special.

LeighLeigh
LeighLeigh

HI Helen. Thanks for responding. I cleaned ours with Chux cloth too, and even with a bit of Jif, but it still not back to the white colour. I checked at Good Guy for assessories, but they don't have assessories for HD9721/21 and they suggested I contact Philips on this channel. Is HD9721 your model too Helen?

Philips
Philips S.Philips

Hi there Leigh,

Thanks for your questions! As for the accessories, it's important to check if they're compatible with the model number of your Viva Collection. In this case, that's HD9721.
Regarding the light brown vent, we kindly ask you to reach out to us via phone: 1300 363 391 (AU) or 0800 658 224 (NZ). If you prefer, you can also contact us on Social Media (@PhilipsCare on Twitter). Then we can investigate this further for you. :-)

We hope to hear from you there!

Kind regards,
The Philips Australia Team

Grover B.

Grover B.asked

Premium XXL Analog HD9630/21 (White)

how many ltrs is the cooking oven?

1 answer
Philips
Philips S.Philips

Hi Grover, thanks for your question and interest in the Airfryer! We looked into it for you, and the capacity of the basket is 1.4kg. :-) We hope this helps and please let us know if you have any further questions, we'd be happy to answer them.

Kind regards,
The Philips Australia Team

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