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Philips Premium Analog Airfryer
HD9621/11 (Black), HD9630/21 (White), HD9721/21 (White), HD9621/41 (Cashmere)Reviewer Photos & Videos
raywst
- 31 reviews
- 16 likes
Bubbling and Peeling. Else Perfect Airfryer
Had the unit since 9/2020 and loving it.
It has been cleaned well with a non-abrasive sponge.
The disappointment came a few days ago I noticed the bottom pan's coating had a few bubbles and it then peeled off. Those tiny white spots are the outcome after the black coating came off.
On the good side, it cooks perfectly well and shorten the cooking time.
It is an alternative to the stove/microwave for me.
Purchased in September 2020 at Appliances Online.
2 comments
Thank you. My issue has been resolved.
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1 week in and having timer issues
Have only purchased 10 days ago and am a little concerned. The machine turns off before the timer has finished. The machine and the timer don't appear to be in sync. For e.g.: The timer may still have 5 mins to go and the machine finishes cooking and all i can hear is the remaining ticking of the timer until it finishes. I am feeling very worried that this could potentially be a safety hazard.
Purchased at Harvey Norman.
3 comments
Philips S.Philips
Hello Cat,
Thank you for taking the time to share your initial impressions of this Airfryer. We can see this isn't quite what you had expected - and to be honest, we hadn't either. We would recommend... Read more
either contacting the store where you've got this Airfryer at, since the purchase was this recent. Alternatively you're also more than welcome to contact us directly on 1300 363 391 (AU) or on 0800 658 224 (NZ).Thank you for your prompt reply. Harvey Norman were fantastic and refunded my purchase amount.
Philips S.Philips
You're welcome, Cat. Glad to hear a solution was to the matter has been found. We hope your next experience with one of our products will be a better one.
Kind regards,
The Philips Australia team
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faded number dial XXL white viva collection
My family loves our new air fryer. After a month of using it the numbers on the dial analogue faded. I only used a damp cloth in cleaning around the dial and all of the outside part. Has anyone had the same experience? Philips NZ replaced my airfryer. I am considering of bringing it back to the store and getting the digital black colour instead as the same thing might happen if I used the white colour again?
Purchased in March 2019 at Harvey Norman Manukau NZ.
1 comment
Philips S.Philips
Hi Joy,
Thanks for writing this review. It's amazing to read your family loves the AirFryer. That makes us very happy. We're sorry to read the numbers faded. That shouldn't happen. Have you already t... Read more
ried to call our colleagues at 0800 658 224? They'l be able to give you direct assistance with this. You can also reach out to us via Facebook or Twitter (@PhilipsCare), if you prefer.Similar opinion? Write a review on ProductReview.com.au!
Find out how Philips Premium Analog Airfryer compares to other Air Fryers
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LynPerth, WA
- 11 reviews
- 5 likes
- Premium Compact Analog HD9621/11 (Black)
- Verified purchase
Great but won’t but Philips again
Great time saver, better results than cooking in the oven, super simple to use and clean. Anything that you cook in a regular oven can be done faster and usually better in the air fryer.
Expensive appliance compared to others on the market.
I would recommend airfryers BUT I wouldn’t buy Philips again based on price and after sales service.
3 comments
Philips S.Philips
Hi Lyn. Thank you for taking the time to write down your experience with the Airfryer. We're glad to hear you've been enjoying using it, however we do regret hearing you've had a negative experience w... Read more
ith our after sales service. Please know we're here to help, and if there's still anything we can do for you, we hope to hear from you. You can find us on Facebook, Twitter (@PhilipsCare), or via any of the options on our contact page: https://bit.ly/2PZHOcQ. Kind regards, The Philips Australia Team.I’ve been round that loop with your public offer to help but then I’ve just been bounced around Phililips call centres with no attempt to resolve. The resolution for me is to not buy Philips products.
Philips S.Philips
Thanks for your reply, Lyn. We're sorry to hear about this, as this was never our aim. Please know that if you have any questions or you want to speak to one of our representatives directly, you can g... Read more
ive us a call on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). We're always here and ready to help. Kind regards,Similar opinion? Write a review on ProductReview.com.au!
SarahMelbourne
Cleaning is an issue
I like the product, however cleaning it, is an issue. It's not easy, some foods store brought already have oil on them is frozen chips etc.. An splashes onto the element and gets dirty. It's a shame because it's a great product. I have thrown mine out after it getting impossible to clean. Will not purchase another one until there is a newer one that is easier to clean
1 comment
Philips S.Philips
Hi there,
Thanks for reaching out and leaving your review here. We can imagine cleaning is the least fun part of using the Airfryer, especially if it isn't going easily. But we appreciate you've take... Read more
n the time to share this here, and it goes without saying we regret hearing you've thrown out yours because of this. We wish you all the best, and if we can assist you with anything, please feel free to contact us anytime.Similar opinion? Write a review on ProductReview.com.au!
Emily
- 4 reviews
- 6 likes
Not too bad
Bought this Airfryer last year , all good only concern it is hard to clean the net . hopefully it will updated later on.
Now using it to cook meat and vege like a small oven. save electricity and all washing . whole family like it so much!
Recommend to small family,
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DeePerth
- 4 reviews
Good machine
Sleak stylish looking air fryer that fits enough chips for a family of 4. Lots of room, healthy option for cooking. Quick to cook the food. Use this matching every day. Would be lost without it. No problems with it what so ever. Would recommend to all. And would stick with this brand
1 comment
Philips S.Philips
Hi Dee, thank you for writing this review. It's great to hear it's matching your expectations and you love it so much. If there's anything we could improve then we hope to hear. Kind Regards, The Philips Australia Team.
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suzyq48Sydney, NSW
- 2 reviews
ok for quick cooking
I am satisfied with some of the cooking it does . I have to do it in batches the machine is ok for cleaning eg the basket & bottom half & storage, but how can I clean the element & fan on the top part. I can not get my hand in for that .
5 comments
Philips S.Philips
Thanks for the review. Suzy! Good to hear you're satisfied with your Airfryer. :-) We're assuming that you're having a hard time cleaning the heating element. To clean this part, you can use a soft to... Read more
medium bristle brush to remove the food that's stuck. Please, don't use a steel wire or a hard bristle brush, as this might damage the coating on the heating element. Hope this helps! Kind regards, The Philips Australia Teamthank you for the reply, I do clean the element with a soft cloth when it is warm but my problem is the fan underneath the element & the surrounding parts I can not get to clean, may I send you a picture please.
Philips S.Philips
Hi Suzy,
of course you can send us a picture. :) We will send you a private message here on Product Review and then you can attach it for us. Alternatively, you can contact our Customer Service line ... Read more
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Funky pigPerth
- 4 reviews
- 2 likes
Great product
Good product easy to use no fat or oil fast to use easy to clean can cook most things frozen products great can make many dish’s bake portable stylish take any where popular well trusted brand good accessories reliable compact good warranty good customer support seen on tv looks good
1 comment
Philips S.Philips
Sounds like you're a fan! Thank you for taking the time to point out your enthusiasm here, that's much appreciated. If you're ever looking for some inspiration, have a look on our recipe page here: ht... Read more
tps://www.philips.com.au/c-m-ho/airfryer/recipes. Enjoy!Similar opinion? Write a review on ProductReview.com.au!
Find out how Philips Premium Analog Airfryer compares to other Air Fryers
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Lance & Claudia Sterling
- 9 reviews
- 9 likes
Does a reasonable job
I have persevered with this appliance for several months. If you are not fussy and near enough will do you will like this appliance. But if you are fussy you will find you produce a better product from a normal fan forced oven or deep fryer. Best results for chips is to purchase the 1kg pack of frozen standard sized chips, place half the pack in a large bowl, sprinkle over about a tbs of oil, shake well, and put them on for 25 minutes at 200 degrees. Roast potatoes come out soft and dry at any setting. Just don't ever fool yourself into belie...Read more
ving this appliance will do chips and roast vegetables as good as the traditional methods. There is a difference. People who post rave reviews like the convenience and using less oil. But I cook frozen fish taking exactly the same time in a conventional fan forced oven (22 minutes), and my roast potatoes in the oven are crisp on the outside and moist and fluffy inside. This is something I can't ever achieve in this appliance. So for the sake of convenience it is O K, but just another appliance to clutter our kitchen to cook chips when the grandkids come over.2 comments
Philips S.Philips
Hi there,
We appreciate your honest feedback. We would have loved to hear you were more satisfied of course, but thanks a lot sharing your thoughts. Let us know if there is anything you'd like to ask us. ... Read more
Kind regards, The Philips AustraliaI wish I had read the Choice report prior to purchasing. Even the grandkids can tell the difference between the Philips roaster and deep fried chips. They are differed and dryer. This product will hel... Read more
p a busy mum desperate to get a quick meal on the table for a not too fussy family.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Jasmineasked
I put 4 mins just wanted to cook the food a bit longer, it stoped without bell sound after only ran for 30 seconds. Is this air fryer can only cook longer than 6 mins?
Jasmine
4 answers
I am facing the same issue sometimes
Philips S.Philips
Hi there,
Thank you for your query. To give you an expert answer on this, we kindly advise that you contact our product specialists directly through the numbers below:
0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week ahead!
Kind regards,
The Philips Australia Team
Hi, I tried to call the above Aus number at 8:10am this morning but it said the service was closed.
Jenasked
I wanted to ask what is the solution you are giving to the client about the dial or timer wearing off? I would like to hear the solution straight here rather than calling you. If you could give us an answer the sale of this product would be higher rather than not disclosing it to us, we do not have free time to call you just to ask a simple question
1 answer
Philips S.Philips
Hi Jen,
Thank you for raising your concern to us. We understand that you are busy, and wishes to resolve the issue as soon as possible. For us to examine the problem with your Airfryer, we kindly ask that you send us a private message with a picture of your Airfryer's number display, along with a copy of your receipt. We will then, assist further.
Hoping to speak to you soon!
Kind regards,
The Philips Australia Team
Maria D.asked
Hi there I am looking at purchasing this item but has anything been done about the numbers fading issue? From reading the reviews it seems that it happens a lot. I would like to know before purchasing.
Thanks
1 answer
Philips S.Philips
Thanks for your question about our Airfryer, Maria. We're happy to hear you are interested in purchasing this item. To answer your question, we always strive to improve the quality of our products. Generally, we would recommend not using strong cleaning products, especially on the appliance's surface. If you have any questions, please feel free to contact our colleagues directly with these numbers here: 1300 363 391 from Monday - Friday: 07:00 am - 07:00 pm EST (AU) or 0800 658 224 from Monday - Friday: 09:00 am - 09:00 pm (NZ). They'll be happy to help you.
Kind regards,
The Philips Australia Team
Details
Category | Air Fryers | Air Fryers | Air Fryers | Air Fryers |
---|---|---|---|---|
Price (RRP) | A$429.00 | A$329.00 | A$329.00 | A$329.00 |
Capacity | 1.4 kg | 0.8 kg | 0.8 kg | 0.8 kg |
Dishwasher Safe Parts | Yes | |||
Timer | No | Yes | Yes | Yes |
Weight | 7.93 kg | 5.3 kg | 5.3 kg | 5.3 kg |
Power | 2,225 W | 1,500 W | 1,425 W | 1,425 W |
Colour / Finish | White | White | Cashmere Grey | Black & silver |
Cord Length | 0.8 m | 0.8 m | 0.8 m | |
Dimensions | 316 x 433 x 322 mm | 276 x 292 x 266 mm | 292 x 266 x 365 mm | 292 x 266 x 365 mm |
Release date | Apr 2011 | Apr 2011 | ||
Discontinuation date | Sep 2019 | Sep 2019 | ||
Manual | Download manual | Download manual | Download manual | Download manual |
Prices
Philips - HD9721/21 - Viva Collection Airfryer
A$279.00Philips HD9721/21 1500W Airfryer Rapid Low Fat Oil Free Air Fryer Cooker White
A$297.00Philips - HD9630/21 - Viva Collection Airfryer XXL - White
A$319.00Philips HD9630 Airfryer XXL Healthy Electric Air Fryer Cooker/Roast/Grill/Baker
A$349.00XXL Viva Collection Airfryer
A$399.00
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Philips S.Philips
Hello there. Thank you for sharing your experience with the Air fryer. We're happy to hear you are enjoying the experience with this appliance, though it's unfortunate that the coat is peeling off. We... Read more
recommend you to contact our colleagues directly with this number here: 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm EST (AU) or 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm EST (NZ). They are happy to help you with this. Kind regards, The Philips Australia Team.