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Philips Respironic Remstar Auto with A-Flex

Philips Respironic Remstar Auto with A-Flex

1.0 from 1 review

Warranty = Life of Product #dontbuy #outofwarranty#$400service #servicecostmorethancarservice

Purchased the CPAP in January 2016 for $3,000
2 year warranty - worked great inside the 2 years
5 months outside 2 year warranty machine not working - advised to send in for a service - service cost $395.

After being diagnosed with sleep apnoea I was referred to purchase a CPAP machine. Did my research and decided to save up money for 4 months to buy the #phillipsREMstarAutoFlex, I'm a nurse, my husband a farmer, we don't have $3,000 lying around to buy a CPAP machine. So disappointing that the service for this CPAP costs more than the service of my car. Don't think I will EVER buy a Phillips product again. My advise, research the cost of a service before choosing a product to buy.

Hi Cella, We're sorry to hear your Remstar Respironics product stopped working properly just after the warranty period. Have you already had contact with our agents about this? They might be able to help you further. You can reach them via this page: https://www.philips.com.au/healthcare/about/contact. We hope you'll be able to enjoy your product soon again. Kind regards, The Philips Australia Team.Yes I have, all I was advised is that it requires a service.We see... Thanks for getting back, Celia. We regret hearing that this was the only way to resolve the issue. We don't like disappointing the users of our products and we can definitely imagine that this is costly! We do are sorry for the inconvenience. Kind regards, The Philips Australia team

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