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Philips RQ1250/17

Philips RQ1250/17

2.1 from 22 reviews

Reviews

(4)
(1)
(1)
(3)
(13)


    blueferrari

    blueferrariSydney, NSW

    • 12 reviews
    • 1 like

    Not a perfect shave

    published

    For a shaver that retails for well over $300 you would expect a close shave, however this is not the case. To get a close enough shave you really need to push hard and as a result, you will also get a rash or very sore face. The problem is in the design to start with, as the shaver heads have a very large outside surface area, which means you can't get close enough around your nose or ears etc. The blades are also very ineffective for this reason. I would not recommend this shaver.

    3 comments
    Philips
    Philips S.Philips
    blueferrari
    blueferrari

    I've now been using this shaver for almost a year now and no improvement, event with Philips' recommendations. In my view the shaver is ineffective and a flawed design.

    Philips
    Philips S.Philips

    I miss the Sensotouch 3D head ?

    published

    I'm very disappointed by Philips that stopped producing shaving head sensotouch 3d. They were the best they never made. Quality, silence and rapidity. It was time for me to change the 3d sensotouch head after 4 years of usage and Phillips provide me 9000 series head as replacement. It is very bad on all aspect. Lost on quality, lost regarding the noise, lost regarding the time to shave. I hope Philips will react because I will not put 200 euro on a new 9000 series to get this result when I will need to replace the body of my shave.

    1 comment
    Philips
    Philips S.Philips

    This is the worst shaver I've ever purchased

    published

    This shaver is of very poor quality, I've replaced the body under warranty and purchased a new head and the unit stops through out the shave. I'm now stuck with 2 head units that stop throughout the shave. What a bad design

    crack44

    crack44Italy

    can be improved

    published

    The problem i encounter is the spillover and scattering of small beard particle around and the top side of the removable heads. These particles are even flying around while breathing and being inhaled...a solution should be there at least in the coming models.

    1 comment
    Philips
    Philips S.Philips

    S. Jackson

    S. JacksonBrisbane

    Bad Battery

    published

    It's been a little over a year since I've purchased this shaver. I've only used it a couple of time but all of a sudden it won't charge. I have no idea what's going on and the customer service reps online are no help either. Quite frustrating.

    1 comment
    Philips
    Philips S.Philips

    Hi there. Have you tried calling our colleagues? You can reach them at 1300 363 391, option 1. They may be able to help out, and it would help if you had the receipt!


    Dar

    DarPerth

    Very poor replacement heads

    published

    The original head lasted nearly 18 months.
    I have gone through 3 new design replacement heads in the last 6 months at $90 each.
    Try another brand, Philips is very poor quality.
    I have spoken to someone from Breville, they informed me Philips have been advised of the poor quality of the replacement heads but no action from Philips.
    (The 1 rating was the lowest I could give)

    5 comments
    Philips
    Philips S.Philips
    Dar
    Dar

    I have already spoken to someone From Breville representing Philips and they were no help at all.

    Philips
    Philips S.Philips

    Paul

    PaulWantirna

    Same problem !!

    published

    Plastic retaining clip keeps coming off one of the blades and no matter how often I use the supplied 'tool' to fix in place, it keeps coming off, Very disappointed as I only had this shaver for two months. Apart from the clip, the shaver works ok both dry and with foam which was a surprise to me as I come from a blade background. Hope I don't have continued problems and need to replace the shaving head which seems to be tha major issue when reading other reviews.

    1 comment
    Philips
    Philips S.Philips

    Rubbish charging and cleaning system

    published

    Owned Shaver for two months when the first charger failed. Replaced free of charge then two weeks later the second unit failed. Replaced again and charged this time. Shaver is below average in its performance and now the cleaning system has stopped. Rubbish over priced product. Heading back to Braun.

    1 comment
    Philips
    Philips S.Philips

    Hello Steve, sorry to hear that the product didn't meet up to your expectations and thanks for your valuable feedback. If you ever want to discuss the issue further, please call us on 1300 363 391.

    2d series is a serious design and functional catastrophy. steer well clear

    published
    3 comments
    Philips
    Philips S.Philips
    rob kidd
    rob kidd
    Philips
    Philips S.Philips
    Gibbo

    GibboBlue Mountains

    • 7 reviews
    • 4 likes

    Great then Phillips changed the shaver head

    published

    Nicole

    NicoleMelbourne

    Great...then it just died!

    published

    I bought my other half a RQ1250 for Christmas the year before last and he loved it. It has worked well until recently when it just shut down - no lights, no charge - completely dead! I would expect that from a cheaper option but it's ridiculous to pay hundreds on something that doesn't last! Not happy.

    3 comments
    Philips
    Philips S.Philips
    Nicole
    Nicole
    Philips
    Philips S.Philips

    Dear Nicole, If you could email us your contact details (philips.product.review@philips.com) we’d like to get in touch and see if we can help.


    Les

    LesSydney

    Great Shaver - then they changed it!!

    published

    Bought the RQ1250 about 18 months ago. The best shaver of any brand I've tried. My first Philips was in 1967!! Decided I may need new blades so I bought some. Guess what? they changed the design of the blades. My 18 month old blades shave better than the brand new redesigned ones. Contacted Philips and all they had to say was that my comments were unusual. That's it - no other comment or offer to assist (as I had asked them to).

    I've gone back to my old blades until they quit then I'm buying any brand of shaver as I believe replacement b lades cost more that a new shaver. Thanks Philips, you've lost another customer.

    7 comments
    Les
    Les

    Bought a new set of the old design blades from Harvey Norman - last set in captivity. Will be using my RQ1250 for another two years.

    Philips
    Philips S.Philips

    Thank you for your kind words! We're very glad to hear that you like our shaver. We'd also like to thank you for this valuable feedback, because these kind of notes are very important for us.

    Les
    Les

    Hopefully Philips will dump the redesigned blades before my old design replacement wears out otherwise I'll be buying an alternate to Philips. BTW, kind words?


    Philips RQ1250 won't charge

    published

    Similar to the last poster. i am on my second unit and this one has gone bad also. I put it on the Jet clean and no lights come on. The same thing happens with the portable charger. it did this intermittently but now it has stopped working formed. Waste of money!

    1 comment
    Philips
    Philips S.Philips

    MikeDsilva

    MikeDsilvaAU

    • 8 reviews

    Third time lucky perhaps?

    published

    I have the Sensotouch 3d RQ1250. This is my second unit.
    The first one was great.. good shaving. good shave time etc.. until one day it decided not to charge anymore.
    I bought another from the local Good Guys... again, worked perfectly.. until today about 12months later i think.
    It won't take a charge and wont start up.
    This is pretty disappointing.. Can't wait to see if phillips acknowledge a problem... I am assuming the internal battery has died or dropped a cell and hence is no longer operational...

    3 comments
    Philips
    Philips S.Philips

    Hi Mike, thank you for your review. This is not supposed to happen, and we would like to discuss further with you. Could you please call 1300 363 391 (AU) or 0800 658 224 (NZ)? Kind regards, Philips Australia

    MikeDsilva
    MikeDsilva
    Philips
    Philips S.Philips

    That's good to hear Mike, we are happy to help you! Enjoy your new shaver!

    Amaru

    AmaruSydney

    2 dead shavers in less than 3.5 years!

    published

    Bought this shaver thinking I was buying a premium product considering the premium price.
    First unit died just before the 2 year warranty expired. Philips replaced the unit under warranty.
    Less than 2 years later the replacement unit died. Philips refused to replace as they said the warranty is based on the purchase date of the originally purchased unit! I tried to get Philips to show some compassion to a customer and eventually they told me to send my dead unit in for evaluation. They duly evaluated it as dead but refused to replace. The only thing would offer is for me to buy another unit at a reduced price. In summary, premium priced product of terrible quality with terrible support.

    4 comments
    Philips
    Philips S.Philips
    Amaru
    Amaru
    Philips
    Philips S.Philips

    Dear Amaru, Can you please email us (philips.product.review@philips.com) your contact details? We’d like to get in touch and see if we can help.

    Phil6096

    Phil6096Highett

    • 6 reviews
    • 7 likes

    Do NOT buy one..!!

    published

    I liked this shaver when I bought it until I found out Philips do not wish you to replace the battery when it is tired or worn out. It states the battery must be removed and then the unit thrown out. Big mistake Philips...Big mistake. My last Philips Razor has lasted over 30 years.

    I should have not bought this razor. Philips have made a mistake and so did I.. You are purchasing a 'throw away' unit
    Easy, portable and great to use
    Cant change battery. After market batteries are inferior and apparently do not suit the charging system

    3 comments
    Mpltm86
    Mpltm86

    I agree with above, dies without warning, thenyou are left with an expensive piece of junk.

    Phil6096
    Phil6096
    Philips
    Philips S.Philips

    Waste of money, does NOT do the job any better than mid-bottom of the range shavers

    published

    Waste of money, terrible product, quicker cleaner and cheaper to use a disposable blade.

    Find I have to touch up so many areas and ends up losing the convenience. The washer requires Philips-only liquid which is costly considering you need 1 bottle a month with regular shaves. Heads need replacing after 12 months of use and cost is close to a 1/4 of the unit (every year??). Beard trimmer pulls hairs or gets caught if you have week old growth. probably similar to the wife's epilady (so I can imagine)

    Prefer a good quality disposable (Mach3 turbo atm)
    Washing function, portable charger
    EXPENSIVE $$$$ (UP FRONT AND ONGOING), Does NOT do a good enough job for cost


    rayhev

    rayhevPerth, WA

    • 4 reviews

    Works sometimes but in the past 12 months I have had 3 replacements.

    published

    The shaver does not give a better shave than my old Philips cordless shaver. I have had 3 replacements in 12 months. They all just stopped working for no apparent reason. At least my older model does allow using 240v power direct into the unit. The RQ1250 does not have this function and is totally reliant on the charger stand to charge. I am now waiting on the 3rd shaver to be repaired or replaced?
    Very unreliable. I have gone through 3 in 12 months. Just stops for no apparent reason
    Just stops


    KoolinglassP

    KoolinglassPAU

    • 8 reviews
    • 16 likes

    Beware of the SenorTouch shaver head!!!

    published

    Believe or not, the shaver head is not covered by warranty. This is the one with the three rotating heads. It has the blades, cutter and the leaf springs which are all what a shaver is all about. The rest is the battery and switches. The leaf springs on my unit broke after 4 months and I had to get a new one. Philips has no warranty on this. The second one broke after 9 months. I was told the head needs to be replaced every 12 months. It is like buying a new shaver each time. No more Sensor touch for me.
    Does a good shave
    Expensive and too costly to maintain & no warranty on the head

    1 comment
    James Smith
    James Smith

    nice to hear the truth :)


    Stevo1948

    Stevo1948AU

    • 2 reviews

    An electric shave as good as a blade shave

    published

    Page 1 of 2

    See all Philips Series 9000 SensoTouch reviews

    Questions & Answers

    Malkayed

    Malkayedasked

    I have RQ1250 , it's new I just use it since 10 days , accidentally it falls from base to empty sink , after that s red light appears at middle , now it's not working . How I can solve this problem?

    1 answer
    Philips
    Philips S.Philips

    Hello Malkayed,

    Thank you for reaching out to us. We'd like to help you with your malfunctioning face shaver. If you're located in Australia, could you please reach out to us via 1300 363 391?

    You can also leave a message for us on our Facebook page or on our Twitter account @Philipscare. We'll await your reply!

    Kind regards,
    The Philips Australia Team.


    mr happy

    mr happyasked

    How long do the batteries last before they need replacing?

    3 answers
    justjo
    justjo

    It's rechargeable and as yet hasn't needed replacing after being used near on every second day since we got it in September!

    bobby
    bobby

    Batteries are rechargeable. I have used almost daily and the battery lasts over a month before they need recharging and recharging takes less than an hour

    Philips
    Philips S.Philips

    Hi there! The batteries of the shaver are rechargeable and if the batteries fail, we kindly advise you to contact us as we can help you out. If you are in Australia and your battery died, please call 1300 363 391.

    Kind regards,
    The Philips Australia Team


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