The best shaver so far and great customer service
I have purchased this shaver a little more than a year ago. It shaves very close and doesn't cause any irritation. Wet or dry shaving - irrespectable. I tend not to shave as often during weekends and holidays so sometimes it has to battle up to 5 day old beard. Still I feel that it does the job exceptionally well. Battery life is enough to get me through two weeks (I shave every other day).
Now the best part - customer service. My cleaning station have started to leak. I have reached out to customer service and they have offered to sent new one. Have received it and it works perfectly.
Very happy customer overal. This is my third Phillips shaver and I will remain loyal customer.
- Verified purchase
So Far So Good
Bought the Philips 9111-12 electric shaver (discontinued model) at a reasonable price and was hoping it would not be a dud. well, to my surprise, this little guy does a great job for my short but stubbornly strong beard. The charge is really fast. It sits well in my hand and it is easily transferred from left to right hand for easy shaving. Cleaning is a breeze. For me, (might be different for others) wet seems to work better (I use a foam). Only con - it has no stand, so I let it dry after I clean it with water and after it is dry I place it in my drawer. Overall, if it lasts the 2-year warranty or more I got more than my monies worth.
Expensive blades last only a few months
The blades last only a few months and then they are blunt. Shaving takes ages and the result is poor. Replacement blades work well for a short while. They are quite expensive.
I can't recommend this shaver. I'm wondering which shaver I will buy next.
The newest heads rq 12+ are an absolute failure
This review is about the heads not the shaver bodies them selves. I have two of the older RQ1260 and top RQ1295 which originally came with the flip top metal constructed petals. Called rq12. They lasted for over 2 years and cant be sourced any more because philips in their silly wisdom have created the rq 12+ head found on these 9000 series shavers. They are now the only backward interchangeable head for the previous models. BUT they do not last more than 6 months as everyone has written about and make a loud screeching noise as they age. Sorry...philips but if you don't do anything about this issue soon i will be going to braun series 9. Im happy to pay top dollar for my shaver but your latest philosophy is just a money maker for you at around 108 dollars a head i expected more. I think you need to start listening to your client base and redesign those heads or bring back the older rq12. Dont buy these series 9000 shavers due to the head issue.
Poor quality blades
I have used Philips rotary shavers for about 40 years. In more recent years and several different Philips shavers, I have found that the blades are blunt in 3 to 6 months. At $90 per set [some were $120 ] it has become an expensive exercise so I must look around for a brand that will provide a more reasonable cost base. My assumption is that the quality of metal used in production has deteriorated over the years. Even though I shave as advised by Philips, never have blades lasted 2 years but 30 years ago they would go close - NOT NOW.
- Verified purchase
Worst razor ever.
I've been a completely satisfied Phillips customer for 40 years up until this razor. It worked reasonably well for about 3 months now it takes for ever to shave as the blades now seem to be blunt. Obviously this is a major fault with the razor as pointed out by many others in subsequent reviews.
Rapidly Deteriorating Quality of Shave
I was given this shaver by my girlfriend as a birthday present in Sept 2015. It shaved very closely for about 2 months and i was initially very happy with it but then it started shaving very roughly to the point where a shaver that is only six months old leaves me feeling and looking like I have a 12 hour stubble growth. My old Braun shaver had the original heads and is about 12 years old and it shaves very much better than this new Philips shaver did after a couple of months of use. The shaver has never been dropped or otherwise damaged and i ...clean it about every two weeks. I have subsequently moved to NZ and tried to ring the Australian help line but I cannot get thru to them (and waiting in a queue on an international mobile call tends to be somewhat expensive). I am very disappointed with the shaver and will definitely not be buying another Philips product. December 31st 2016 Update: Absolute rubbish Posted on this forum previously about getting about 3 months out of a set of cutter heads on a model S9111 shaver. The Phillips representative on this forum who responds with platitudes to everyone with problems suggested i call the service desk. Great lot of good that did - "Mr Halse you need to replace the heads regularly to keep your shaver working well". At $110 a shot here in New Zealand that makes for probably one of the worlds most expensive shavers to operate - $440 per year in replacement parts is ridiculous. By not even the wildest stretch of the imagination does this shaver meet an acceptable quality/durability standard. Maybe it should be renamed as The Trump Shaver. And maybe Mr Philips representative could stop with the platitudes.
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