Worst electric razor I've owned. Gone back to a manual razor after 30 years
I've owned 4 electric razors. My first was a Ronson which I didn't like. Then my first 240v Philishave which was a revelation. I loved it. Then I moved to a cordless model, which was wonderful. When its NiCad battery wore out I bought the then new HQ8894. It was OK, but instead of buying another set of cutting heads, instead I decided to buy the new series 9000 razor. Its terrible. It misses hairs near my nose and sideburns. If I miss a day or two shaving, I need to shave twice and at its best it doesn't shave as well as the one I (regrettably)...threw out. I have the head unit issue that others complain about where it has an unpleasant screeching noise. I've been loyal to Philishave for over 30 years and, in the past recommended them. But at the moment I've stepped back in time to use soap and a blade while I ponder what to do next. But, I regret buying the series 9000. May 19th 2018 Update: Philishave Series 9000 ve Braun Series 7. Buy the Braun. I stopped using my Philishave series 9000 because I was unhappy with it and after using Philips shavers for over 35 years the best Philips would do is insult me by telling me I wasn't using it properly. So I went back to using a blade. In the era of self driving cars and robot vacuum cleaners, messing around with soap and sharp blades in the morning is just antiquated. So I bought a Braun series 7 and have been using it for a week. I’ve used a Phishave for over 35 years and it feels a bit like being unfaithful. But the series 9000 is not a good razor and Philips don’t seem to care. I owned the Philisahave 9000 for 12 – 18 months. I’ve been using the Braun for a little over a week. The Braun series 7 is simply better than the Philishave series 9000. To pick up and hold, the Braun feels like it’s a better weight and more solid. Its a small thing, but you use it every day. It should feel good. The charging / cleaning device is better design than the Philips one and the LCD display on the handle’s base so you see it while its charging is very clever. The power button (unlike the Philips) is sensibly placed. The Philips power button is near your thumb when you grip it and occasionally I press it while shaving and inadvertently turn the razor off. Like the rest of the Philishave it feels plastic lower quality than the Braun. I still prefer the rotating action of the Philishave heads and I prefer the circular or swirling technique that works best for the Philishave (but it may be 35 years of training in the Philips technique!). The Braun seems to work best if you use it in straight lines, mimicking a blade razor. My Philishave 9000 sounds like a small jet taking off due to some problem with the gearset in the shaving head that Philips won't address. Many others have complained about the same thing. Philips seem to have a design or manufacturing problem they won’t face up to. When the Philishave is not screeching, its quieter and I prefer that sound (and feel) than the vibrating sound and feel of the Braun’s oscillating head. The Philishave 9000 does not cut as close to sideburns and nose, as either my earlier Philisahves, or the Braun series 7. In fact the Braun series 7 shaves closer to these areas than any of my previous Philishave razors.
- Verified purchase
Shaver good, 2nd jet stream cleaner broken
I switched from Braun/Panasonic and actually like the Philips shaver but the Jet stream system is rubbish. My first one broke after ~6 months and Harvey Norman replaced it no questions asked - I guess they see it a lot. Second one is about the same age and has also broken. No fluid comes up into the system and you just end up with hair in the base and the shaver is not getting cleaned.
Disappointing considering this is a Philips product.
December 21st 2017 Update: Stinks
Great shaver but the smartclean system absolutely sucks. I am...on my 3rd replacement unit in less than 2 years. They stop being able to pump fluid in to complete the cycle. Mine has just had the red arrows appear this morning even though the fluid is over half full... sigh.
Disappointed - poor R&D before releasing new heads.
I have used phillips shaver for 16 years with satisfactions; just upgraded with much disappointment - I dont have a heavy beard and the heads last only 3 months to the point it damages the skin.
Rectify quickly to save ur brand!
Shaver does not clean
My shaver is about 12 months old and suddenly stopped cleaning. After placing the shaver in the cleaning unit and clicking into place, the cleaning light symbol turns on for a split second then turns off and only the charging light remains. No matter what I do the unit no longer cleans but rather simply charges. Any suggestions would be greatly appreciated.
- Verified purchase
Terrible, worst Philips Razor I have ever had
I have always been a Philips razor fan until now. The 9000 series I bought is probably the worst electric razor I have ever had. It seems impossible to get a close a shave no matter how long you spend shaving. A very expensive shaver with very poor performance especially compared to an AcquaTouch. The AcquaTouch I have purchased is cheaper, gives a much closer shave in a fraction of the time.
- Verified purchase
Not the shaver I thought it would be.
I have continually used my old, (read really really old) Philips Philishave and love it. I am very experienced in rotary shaving. My old Philishave is a boring looking lump of dull plastic but it works where it counts.
I took the punt and bought the 'latest and greatest' Philips 9000/26. Sadly, I am very disappointed. This shaver does not glide over my skin and does not cut close. My old Philishave glides and cuts close.
I have followed all the instructions for the 9000 and this includes cleaning. With the 9000, I have shaved dry and have s...
Very disappointed, my previous Phillips was going for years no problem but was lost in our last house shift in August 2015 and the family got sick of me complaining having to use a safety razor, so they purchased this expensive s9111/26 for my birthday in November. However the cleaner stopped working in December 2015 whilst the cleaner tank was still half full, now the unit is slowing down and is not giving as close a shave.
Phillips should recall all of this model and refund as it obviously does not live up to the advertising.I will be returning it to Harvey Norman. Keith G .
- Verified purchase
Excellent Electric Shaver
Got the Philips Series 9000 razor for a Christmas present. I have always wanted to move over the the electric razor and I'm so happy with the results.
I was not expecting such a close shave as a tradition razor blade but the results are amazing. I personally wet shave in the shower and it's so quick and efficient at removing the hairs. It took a couple of weeks to get the best results but I was expecting that cause you suddenly change the direction the hairs are being cut.
I haven't had a dry shave yet so I can't judge it but I'm very happy having a quick wet shave.
All up I think it's a top product good looking, easy to clean and an excellent shave.
Questions & Answers
Hi My series 9000 9111/26 cleaner has been on for 4 hours now and has moved onto second stage in cleaning but lights seem to flash. Is this normal? Brand new item so not sure how long it takes to clean
Hi there, Russell! Congratulations on your new shaver and thanks for your question. After the first phase (the rinsing phase), the second phase (the drying phase) starts automatically. During this phase, the drying symbol flashes. When the drying phase is done (after approximately 4 hours), the drying symbol lights up continuously. When the cleaning program is completely finished, the ready symbol lights up continuously. We hope this answers your questions. Enjoy the rest of your week!
The Philips Australia Team
Hi, this is the 2nd smart clean system-first was replaced as it just didn't work. Is now about 12 months old, I have replaced the cartridge with the specified product, lights all work, connection are made, the washer light flashes, sounds like it is cleaning, but no fluid is being used, so no cleaning. Any suggestions?
Hi Jayne. Thanks for your question. That's strange. Could you please give the concerned team a call? If you're resided in Australia, please call: 1300 363 391. If you're based in New Zealand, please call: 0800 658 224. If you have any further questions, feel free to ask here or on Facebook and Twitter (@PhilipsCare). Have a nice day!
The Philips Australia Team
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