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Philips S9161/31

Philips S9161/31

1.0 from 9 reviews

Reviews

Review distribution

5 star
0
4 star
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1 star
9

Kingy812

Kingy812Greater Melbourne (Inner), VIC

Doesn’t worth for the price

published

The shaver itself is great, however the smart clean system is waste of money. Use the shaver for just over 2 years and less than 5 time of smart clean system used. The clean system already had problem with pumping up liquid to clean the shaverhead. Brand new cartridge and problem not solved. It seems like I have spent $500 for the shaver itself.

Purchased in December 2016 at Shaver Shop Online store for $500.00.

Value for Money
Build Quality
Ease of Use
Cleaning & Maintenance
Causes Irritation No
Razor BurnNo
Performance
Shave Closeness
Wet Shave
Dry Shave
Battery Life
See all answers
1 comment
Philips
Philips S.Philips

Juz

Juz

  • 2 reviews
  • 1 like

Worse razor i have ever used

published

I have used a cheaper phillips razor which cost me around $65. After many faithfull years of great service and pretty good shaves I decided to spead up on a top of the range model razor again from Phillips. A Pillips 9000. The sales person assured me it was a great shaver with multipull cutting angles. So because i was so happy with my old razor, a cheaper Phillips i spent the $300 odd dollars on this razor whick was on special. Worse thing i ever done hardly cuts a nights grow of my face no matter how long i shave for. I'll never buy another phillips again. And you my say did i give it a fair chance. Well is a year and a half a long enough chace. Thumbs down to this crappy Phillips 9000 razor.

4 comments
Philips
Philips S.Philips
Juz
Juz

Thanks i will ring customer service, and see what they have to say.

Juz
Juz

Well i have to say thumbs up to Phillips. They seen i was unsatisfied and customer service helped me sort things out. They sent a new type of blade to try out in my razor. works great now. I love it so much. Thanks guys

Kev

KevWestern Australia, 6170

Not impressed on two counts!!

published

Firstly I have to fully agree with most of the other reviews, "out of the box the shaver was great, then after 2 months of daily use the blades are blunt", so much for lasting an average of 2 years!!

Secondly, I'm writing a review here as a last resort, as I have contacted the Philips Consumer Care on 2 occasions over the past 2 months with no reply other than the automated "we will be contacting you shortly" reply.

4 comments
Philips
Philips S.Philips
Kev
Kev

Thanks for the prompt reply to my review, I've replied to your private message.

Kev
Kev

Discusting! don`t buy this 9000 series

published

As you can see from the many previous reviews, the blades are absolutely useless on this shaver! Straight out of the box the blades seemed ok, but after only 2 months you may as well rub your face with a scotch brite pad, as these blades don`t work at all and the shaver just gives you a rash. I`m 60 years of age and this is my third Philips, the previous 2 being a quality product which lasted up to 16 years, with blade changes only every 2 - 3 years . As I will not buy another set of blades for this new 9000 series shaver, I have now had to resort to using my old Philips shaver with 3 year old blades, which in fact still work much better than the 2 month old 9000 series blades.

4 comments
Philips
Philips S.Philips
Disappointed
Disappointed

Thank you for your response. I look forward to communicating with you further privately. Please provide me with your private link and or private contact details.

Philips
Philips S.Philips

Thanks for coming back to us. We've sent you a private message, which you should be able to reply to. :-) We're awaiting your message!


Andy

Andy

  • 2 reviews
  • 2 likes

Blades are very poor quality and after sales service is even worse

published
1 comment
Philips
Philips S.Philips

Willie

Willie

  • 2 reviews
  • 8 likes
  • Verified purchase

Philips Quality Goes Down The Drain

published
12 comments
Philips
Philips S.Philips
Willie
Willie

I can tell you exactly what causes the problem the blades are very poor quality and are not made to last as you can see in other reviews
So Philips have not made any effort to address the problem so is there any point in calling the number

Philips
Philips S.Philips

Thanks for your message, Willie. We can imagine your disappointment, but we still like to get in touch and see if we can help you.

Kind regards,
The Philips Australia Team


max13

max13AU

  • 5 reviews
  • 5 likes

Complete rubbish - cutters last 3-4 months before needing replacing

published

Got this for Fathers Day 2015. Heads are supposed to last up to 2 years: in reality about 3 months - after 6 months it just makes noise.
Had Philips shavers for nearly 30 years and the quality has been good until now. $550 straight + $90 every few months for cutters and its money down the drain.
If Philips had any integrity or simply wanted to salvage their reputation they need to either recall this product or cut the cost of the replacement heads to around $10-$15 range to compensate consumers.
So this 30 year+ customer is now looking at another brand and likely to never come back.

1 comment
Philips
Philips S.Philips

BarcooBoy

BarcooBoyGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Great for 2 months

published
7 comments
Philips
Philips S.Philips
BarcooBoy
BarcooBoy
Philips
Philips S.Philips
Jack

JackPerth

Unacceptable lack of quality

published

As many others have said, the orange retention clips have busted after 10 months of weekly shaves. I discovered this after spending $80 on new blades. Out of a top price shaver this is lack of quality unacceptable. I wish I had seen this reviews page before buying so I could save myself the hassle, and stayed well away from philips and the 9000 series

1 comment
Philips
Philips S.Philips

See all Philips Series 9000 SensoTouch reviews

Questions & Answers

Tom

Tomasked

I bought a new 9000 series shaver for my disabled son. He currently shaves every second day but will need to increase to daily before long. It is easy for him to use, for shaving. But the cleaning is a bit too complicated for him. He cannot take apart the clean the heads, so just puts the shaver straight into the smart clean system. How long can we expect each fluid cartridge to last and how do we know when it needs to be changed? Is this satisfactory, or do I need to disassemble the head into the 3 cutters and 3 guards and manually clean the heads as well? We want him to be as independent as possible, even if that means that he will end up using more of the cartridges than the average user. Is it Ok for him to do nothing more than place the shaver into the smart clean system after use and just change the fluid cartridge when required?

1 answer
Philips
PhilipsPhilips

Hi Tom, happy to hear our shaver is easy to use for your son. :) For the cleaning part however, our team of product specialists would like to get in touch with you. If you could call our customer service at 1300 139 798 and ask for George, he will answer all your questions.

Kind regards,
the Philips Australia team.


Geoff

Geoffasked

My SmartClean pro has stopped working. When I plug it in and put the shaver in it, the orange arrows flash and I can't turn it on. I know the orange lights are supposed to indicate that the cleaning fluid is empty, but mine is still over half full and I have hardly used it. I tried removing the cleaning fluid canister and replacing it, but the problem persists. The shaver itself is fine. Please help

1 answer
Philips
PhilipsPhilips

Hello Geoff, thank you for your inquiry. A flashing orange light is indeed indicative of there not being enough cleaning fluid but it sounds like there is enough fluid left. To assist you further would you please reach out to our customer service team? If you're based in Australia you can call 1300 363 391 or 0800 658 224 for New Zealand.
Kind regards,
The Philips Australia Team


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Details

CategoryMen's Electric Shavers
Manufacturer Warranty2 year(s)
Release dateMay 2011
Compare all Philips Series 9000 SensoTouch

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