Worst excuse for a shaver EVER!
I have used Phillips Shavers for 40 years and I was sold on the quality. Bought them for my son's as teenagers. Need a shaver get a Phillips, too easy. Well couldn't get new heads for my old shaver so went to shaver shop about a year ago and they sold me a cheaper model of the 9000 (without the bath). It would fall apart in my hands daily and I would search for the head pieces on the floor!Those orange plastic retainer clips were useless. After 2 weeks returned to Shaver Shop and luck was in, the Area Manager was in store. Despite my recei...pt she accused me of buying it on the net and dismissed me. Wife stepped in, sent me back and the lovely assistant, sucker that I am, replaced it with the S9551/31 and I paid the upgrade difference. I can report it is the same piece of junk, it falls apart frequently and does the worst shave ever. It feels and acts like a cheap piece of junk. Sorry I am never buying another Phillips Shaver and am never going to the Shaver Shop again.
i posted a comment on my last Philips 9000 on 27 Feb 2015. Philips customer service were excellent and arranged a full refund. I replaced the Philips with a Panasonic. Yesterday I bought a Philips S9551. So far I am absolutely delighted to be back with the Philips. There was nothing wrong with the Panasonic. It just didn't do it for me.
Questions & Answers
The rinsing phase works fine, but then the drying phase does not start. It goes then to completion. The shaver and cleaning system is new.(S9551/63). What can I do to make it work please?
Hi Klaus, thanks for sharing your question with us. That shouldn't happen of course. Our product team would gladly take a closer look at it for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
The Philips Australia Team
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