Overall a retrograde step
Not as smooth as the older Philishave 8000 series, but is a wet and dry shaver so a different kettle of fish. Better on long neck hairs but to do sideburns unfortunately you have to change the head. Does a good job as a wet shaver with foam.
Then the whole thing packs up but just out of guarantee and will not take charge at all. Local authorised service centre advised that Philips don't provide spares for this model and they are not designed to be taken apart to replace the lithium battery, but Philips will sell you a new 'body' for the shav...er. 'You Tube' proves otherwise. The battery, with some difficulty, can be extracted and changed. Just not for the faint hearted or those without great patience and technical knowledge. Overall the 9000 is a retrograde step for Philips when they had a world beating product in the 8000 series.
- Verified purchase
Phillips 9000 series shaver - excellent buy
Visited Shaver Shop Indooroopilly early December this model was on an introductory special and well priced. https://www.shavershop.com.au/philips/9000-series-s9211%2F12-electric-shaver-009777.html. Husband is very delighted with this shaver. It is extremely quiet. I mean almost silent. Amazing. The arrangement of the heads is much more flexible and face hugging than earlier shavers he experienced and he is getting a very good close shave with it, and it's lightweight in the hand. Have been back to Shaver Shop to thank the man for the recommendation.
I have had this razor for about 12 months and do not use it as it never has shave well. I have been using a disposable but will go back to an electric razor but it will not be a Phillips. Not only did it not shave well the plastic locks for the blades kept popping out. AN EXPENSIVE RAZOR THAT DOESN'T DO THE JOB.
i posted a comment on my last Philips 9000 on 27 Feb 2015. Philips customer service were excellent and arranged a full refund. I replaced the Philips with a Panasonic. Yesterday I bought a Philips S9551. So far I am absolutely delighted to be back with the Philips. There was nothing wrong with the Panasonic. It just didn't do it for me.
- Verified purchase
Purchased 2 months ago and am finding this shaver very light to use and cuts very well.It is super quiet and easy to clean.Can be used with shaving gel which gives very close shave.Unit comes with separate trimmer which also cuts well. Maintains charge very well and lasts a full week without recharge easily.
Great shavers which I got for Christmas and I was pleasantly surprised as it give me a nice close shave with ease, easy to handle, clean and charges up pretty quick.
Disappointed with quality
This being my first time electronic shaver my wife went a little higher end........ Wow it took some practice but I got it, but less than 12 months later the head is dead, doesn't cut close or sometimes at all and the plastic orange clips on the back to hold the blades on are all broken. It's not well made and for philips I expected alot more ad far as quality components and design. I think she paid over $300 at the shaver shop but I reckon they get a kick back because no one seems to have much luck with their shaver here
The shaving head pops off in the middle of a shave. You will spend more time hunting for the head than shaving. This happens because you have to really press it into the skin to get anything like a close shave. It takes 20 minutes to shave because the heads just bend the whiskers down. Do not waste your money.
Have always used Philips shavers but this one is terrible. Have tried wet shaving, using foam and dry but it takes approx. 10 mins to get decent shave. The shaver now screeches while in use. Less than 1 year old. Will use different maker next time.
- Verified purchase
Shaver good, 2nd jet stream cleaner broken
I switched from Braun/Panasonic and actually like the Philips shaver but the Jet stream system is rubbish. My first one broke after ~6 months and Harvey Norman replaced it no questions asked - I guess they see it a lot. Second one is about the same age and has also broken. No fluid comes up into the system and you just end up with hair in the base and the shaver is not getting cleaned.
Disappointing considering this is a Philips product.
December 21st 2017 Update: Stinks
Great shaver but the smartclean system absolutely sucks. I am...on my 3rd replacement unit in less than 2 years. They stop being able to pump fluid in to complete the cycle. Mine has just had the red arrows appear this morning even though the fluid is over half full... sigh.
Philips has gone down jill.
As a Philips customer for over 30 years my old philips shaver became dated so I upgraded about two years ago. Initially it cut well but within 12 months I noticed I wouldn't get the same close shave. The blades are now poor quality and wear out much quicker that then old traditional shavers. Even though the units are marked Made in Netherlands, I wonder where they blades are now made. Dont expect the same good quality product that once Philips stood for.
Started out great
I have used different philishave models all my life on first using my 9000 was amazing quick and close then slowly got worse had it replaced at Shaver shop now the same very poor cut ant takes forever very disappointed.
Expensive blades last only a few months
The blades last only a few months and then they are blunt. Shaving takes ages and the result is poor. Replacement blades work well for a short while. They are quite expensive.
I can't recommend this shaver. I'm wondering which shaver I will buy next.
Previous Phillips razors great. What has happened with the Series 9000?
I have owned several Phillips razors over the past 20 years and have always had a good shave with them. Also the blades lasted well. I am extremely disappointed with my new Series 9000, it gives me a very poor shave, to the point where my wife will ask me " have you shaved yet" just after I have used the razor. Not what I expected from a trusted brand.
Disappointed - poor R&D before releasing new heads.
I have used phillips shaver for 16 years with satisfactions; just upgraded with much disappointment - I dont have a heavy beard and the heads last only 3 months to the point it damages the skin.
Rectify quickly to save ur brand!
Shaver does not clean
My shaver is about 12 months old and suddenly stopped cleaning. After placing the shaver in the cleaning unit and clicking into place, the cleaning light symbol turns on for a split second then turns off and only the charging light remains. No matter what I do the unit no longer cleans but rather simply charges. Any suggestions would be greatly appreciated.
Not impressed on two counts!!
Firstly I have to fully agree with most of the other reviews, "out of the box the shaver was great, then after 2 months of daily use the blades are blunt", so much for lasting an average of 2 years!!
Secondly, I'm writing a review here as a last resort, as I have contacted the Philips Consumer Care on 2 occasions over the past 2 months with no reply other than the automated "we will be contacting you shortly" reply.
The newest heads rq 12+ are an absolute failure
This review is about the heads not the shaver bodies them selves. I have two of the older RQ1260 and top RQ1295 which originally came with the flip top metal constructed petals. Called rq12. They lasted for over 2 years and cant be sourced any more because philips in their silly wisdom have created the rq 12+ head found on these 9000 series shavers. They are now the only backward interchangeable head for the previous models. BUT they do not last more than 6 months as everyone has written about and make a loud screeching noise as they age. Sorry...philips but if you don't do anything about this issue soon i will be going to braun series 9. Im happy to pay top dollar for my shaver but your latest philosophy is just a money maker for you at around 108 dollars a head i expected more. I think you need to start listening to your client base and redesign those heads or bring back the older rq12. Dont buy these series 9000 shavers due to the head issue.
Discusting! don`t buy this 9000 series
As you can see from the many previous reviews, the blades are absolutely useless on this shaver! Straight out of the box the blades seemed ok, but after only 2 months you may as well rub your face with a scotch brite pad, as these blades don`t work at all and the shaver just gives you a rash. I`m 60 years of age and this is my third Philips, the previous 2 being a quality product which lasted up to 16 years, with blade changes only every 2 - 3 years . As I will not buy another set of blades for this new 9000 series shaver, I have now had to resort to using my old Philips shaver with 3 year old blades, which in fact still work much better than the 2 month old 9000 series blades.
Blades are very poor quality and after sales service is even worse
My 4 month series 9000 has blades that are that blunt that they tear hair from my face and leave me in a rash. After contact Philips customer service line I was told clearly that blades are not covered under warranty. I explained that the manual mentions for optimum performance the blades should be changed every 2 years and these are only 4 months old. It was explained that it was only a guideline and I should not set my calendar to it (nice condescending person from Philips) and once again the blades are not covered by warranty. So it looks li...ke I am up for new blades every 4 months at a cost of $90 dollars a pop or $270 dollars a year. I have owned many Philips shavers and always had good service, looks like their quality has dramatically dropped and the loophole of blades are not covered by warranty is their escape route. Do not buy a Philips, they do not back their product or do proper quality control before releasing to the public.
Questions & Answers
The rinsing phase works fine, but then the drying phase does not start. It goes then to completion. The shaver and cleaning system is new.(S9551/63). What can I do to make it work please?
Hi Klaus, thanks for sharing your question with us. That shouldn't happen of course. Our product team would gladly take a closer look at it for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
The Philips Australia Team
Someone stole my smartcleaning unit, my shaver the S9000 won’t engage and faucet symbol and two orange indicator arrows with the head symbol in between is there anyway to fix this setting so I can use my razor??
Thanks for your question. How unfortunate that someone stole you SmartCleani unit, but maybe we can help you out with this. Could you try to follow the steps on our Philips support website, which can be found here: https://www.philips.com.au/c-f/XC000004469/how-should-i-clean-my-philips-shaver. There are some instructions on how to manually clean your S9000 series shaver. We hope this helps, and you can go back to enjoying that nice freshly shaven feeling soon. If you have any other questions, don't hesitate to ask.
The Philips Australia Team
I’m after a cleaning manual for my new shaver. Any help? Thanks Gary gardiner.
Thanks for your question! You could find some instructions on how to properly maintain your shaver over here: https://philips.to/2SdmOwg. Please note that you don't have to disassemble the shaver head after every use. We'd recommend doing that once every week if you're shaving daily. :)
The Philips Australia Team
|Category||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers||Men's Electric Shavers|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||May 2011||May 2011||May 2011||May 2011||May 2011||May 2011||May 2011||May 2011||May 2011||May 2011||May 2011|
- MPN: S9211-26
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