Worse razor i have ever used
I have used a cheaper phillips razor which cost me around $65. After many faithfull years of great service and pretty good shaves I decided to spead up on a top of the range model razor again from Phillips. A Pillips 9000. The sales person assured me it was a great shaver with multipull cutting angles. So because i was so happy with my old razor, a cheaper Phillips i spent the $300 odd dollars on this razor whick was on special. Worse thing i ever done hardly cuts a nights grow of my face no matter how long i shave for. I'll never buy another phillips again. And you my say did i give it a fair chance. Well is a year and a half a long enough chace. Thumbs down to this crappy Phillips 9000 razor.
Very Very Poor
Purchased shaver 16 months ago and gives a very, very poor shave.
I have been told by the "Shaver Shop" I need a new head @$89.00 and they only last 2 years. Why was I not told this when I purchased the shaver??? Very expensive shaves when you pay over $300 for shaver.
Will no longer purchase Philips or shop at "The Shaver Shop" again.This is the first time I have been so worked up about a product to complain. I have gone back to my old shaver (Philips) I had for 12 years without any problems, just wearing out .... no head or blade change!!!!
Starts out good but cuts poorly after time
I got my Phillips 9000 for Christmas 2017. My first electric shaver. It cut great for a few months but now after only 6 months it is a struggle to get a close shave.
Good close shave and quiet operation
I have been using Philips shavers for over 40 years and this would be, I’m guessing, my 8th or 9th shaver. Each new shaver gives a closer shave than the previous model and this one is no different. In addition to a smooth shave, this one is much quieter in operation than the previous model, which was a Philips Sensotouch 3D series 9000. I chose the model without the cleaning unit because I had one of those with a previous model (about 2 shavers ago) and it was an unnecessary hassle. With this one I just rinse the blades under the tap after each...shave and let them dry on a cloth. The blades on the previous model opened outward for cleaning; on this model the blades are fixed in the closed position but rinsing out the shaved hair is easy: hold under the tap and shake out the water and whiskers a few times. You do have to remove the entire shaving head from the shaver. The previous model also tended to drop cut whiskers on my shirt during shaving; this latest model does a better job of retaining them. This model shaver doesn’t include a shaving stand like the previous model. I kept the old one as a holder, however you can’t use it for charging the shaver. Another difference with this shaver is the trimming tool. It is no longer an integrated part of the shaver, which previously could be activated by sliding up a switch to expose it. Instead, the shaver head has to be removed and replaced with the trimmer head. Although it isn’t as convenient, it does a better job than the previous trimmer and it is positioned better to perform trimming. The better performance outweighs the inconvenience. Overall, after 2 months of use, I am happy with the performance of this shaver. It provides a closer shave and is much quieter than the earlier model shaver I have been using. It also retains hair clippings better than the previous model. I don’t like the cleaning units that Philips tries to push with their shavers. They don’t clean any better than a rinse under the tap, they require you to buy cleaning solution, which is overpriced and has to be changed frequently, and the cleaning unit itself is bulky and takes up space on the bathroom sink/vanity unit or your desk or wherever else you charge your shaver. And that is why I opted for this model, which has the same shaving mechanism and blades as the other models but comes without the cleaning unit that costs $100 more plus the ongoing cleaning solution expenses.
Who ever designed this shaver should be fired! The head constantly pops off! I ended up getting my money back . Bought a different brand. DO NOT BUY THIS MODEL TYPE
Worst electric razor I've owned. Gone back to a manual razor after 30 years
I've owned 4 electric razors. My first was a Ronson which I didn't like. Then my first 240v Philishave which was a revelation. I loved it. Then I moved to a cordless model, which was wonderful. When its NiCad battery wore out I bought the then new HQ8894. It was OK, but instead of buying another set of cutting heads, instead I decided to buy the new series 9000 razor. Its terrible. It misses hairs near my nose and sideburns. If I miss a day or two shaving, I need to shave twice and at its best it doesn't shave as well as the one I (regrettably)...threw out. I have the head unit issue that others complain about where it has an unpleasant screeching noise. I've been loyal to Philishave for over 30 years and, in the past recommended them. But at the moment I've stepped back in time to use soap and a blade while I ponder what to do next. But, I regret buying the series 9000. May 19th 2018 Update: Philishave Series 9000 ve Braun Series 7. Buy the Braun. I stopped using my Philishave series 9000 because I was unhappy with it and after using Philips shavers for over 35 years the best Philips would do is insult me by telling me I wasn't using it properly. So I went back to using a blade. In the era of self driving cars and robot vacuum cleaners, messing around with soap and sharp blades in the morning is just antiquated. So I bought a Braun series 7 and have been using it for a week. I’ve used a Phishave for over 35 years and it feels a bit like being unfaithful. But the series 9000 is not a good razor and Philips don’t seem to care. I owned the Philisahave 9000 for 12 – 18 months. I’ve been using the Braun for a little over a week. The Braun series 7 is simply better than the Philishave series 9000. To pick up and hold, the Braun feels like it’s a better weight and more solid. Its a small thing, but you use it every day. It should feel good. The charging / cleaning device is better design than the Philips one and the LCD display on the handle’s base so you see it while its charging is very clever. The power button (unlike the Philips) is sensibly placed. The Philips power button is near your thumb when you grip it and occasionally I press it while shaving and inadvertently turn the razor off. Like the rest of the Philishave it feels plastic lower quality than the Braun. I still prefer the rotating action of the Philishave heads and I prefer the circular or swirling technique that works best for the Philishave (but it may be 35 years of training in the Philips technique!). The Braun seems to work best if you use it in straight lines, mimicking a blade razor. My Philishave 9000 sounds like a small jet taking off due to some problem with the gearset in the shaving head that Philips won't address. Many others have complained about the same thing. Philips seem to have a design or manufacturing problem they won’t face up to. When the Philishave is not screeching, its quieter and I prefer that sound (and feel) than the vibrating sound and feel of the Braun’s oscillating head. The Philishave 9000 does not cut as close to sideburns and nose, as either my earlier Philisahves, or the Braun series 7. In fact the Braun series 7 shaves closer to these areas than any of my previous Philishave razors.
- Series 9000 SensoTouch
- Verified purchase
My 13 years old Philips with worn out blades is better than this
So I just did my first shave, it took me about 45 minutes and I can swear that my 14 years old shaver that I have been using daily for 4-5 years did a better job for 1/3 of the effort and time.
I have moved to a weekly shaving with a hair cutter for the past 7 years cause I hated the skin irritation, but then i bumped into the series 9000 who promised a smooth shave.
I did not get any smooth shave as it felt like my hair is being ripped out of the skin instead of it being cut, it barely even shaved, I had to fight with the shaver and I stil...l didn't get all the hairs I wanted and had to finish with a razor to remove sole hairs that remained. Honestly, I paid quite a bit for this razor here in Israel, I could've gotten a non-branded Chinese razor and gotten a better results. Results: 92% success after 45 minutes of shaving as they recommended (circles) and after getting frustrated i tried my method of straight shaving. I have a thick hair so it should've been easy to shave.
Overall a retrograde step
Not as smooth as the older Philishave 8000 series, but is a wet and dry shaver so a different kettle of fish. Better on long neck hairs but to do sideburns unfortunately you have to change the head. Does a good job as a wet shaver with foam.
Then the whole thing packs up but just out of guarantee and will not take charge at all. Local authorised service centre advised that Philips don't provide spares for this model and they are not designed to be taken apart to replace the lithium battery, but Philips will sell you a new 'body' for the shav...er. 'You Tube' proves otherwise. The battery, with some difficulty, can be extracted and changed. Just not for the faint hearted or those without great patience and technical knowledge. Overall the 9000 is a retrograde step for Philips when they had a world beating product in the 8000 series.
- Verified purchase
Phillips 9000 series shaver - excellent buy
Visited Shaver Shop Indooroopilly early December this model was on an introductory special and well priced. https://www.shavershop.com.au/philips/9000-series-s9211%2F12-electric-shaver-009777.html. Husband is very delighted with this shaver. It is extremely quiet. I mean almost silent. Amazing. The arrangement of the heads is much more flexible and face hugging than earlier shavers he experienced and he is getting a very good close shave with it, and it's lightweight in the hand. Have been back to Shaver Shop to thank the man for the recommendation.
I have had this razor for about 12 months and do not use it as it never has shave well. I have been using a disposable but will go back to an electric razor but it will not be a Phillips. Not only did it not shave well the plastic locks for the blades kept popping out. AN EXPENSIVE RAZOR THAT DOESN'T DO THE JOB.
i posted a comment on my last Philips 9000 on 27 Feb 2015. Philips customer service were excellent and arranged a full refund. I replaced the Philips with a Panasonic. Yesterday I bought a Philips S9551. So far I am absolutely delighted to be back with the Philips. There was nothing wrong with the Panasonic. It just didn't do it for me.
- Verified purchase
Purchased 2 months ago and am finding this shaver very light to use and cuts very well.It is super quiet and easy to clean.Can be used with shaving gel which gives very close shave.Unit comes with separate trimmer which also cuts well. Maintains charge very well and lasts a full week without recharge easily.
Great shavers which I got for Christmas and I was pleasantly surprised as it give me a nice close shave with ease, easy to handle, clean and charges up pretty quick.
Disappointed with quality
This being my first time electronic shaver my wife went a little higher end........ Wow it took some practice but I got it, but less than 12 months later the head is dead, doesn't cut close or sometimes at all and the plastic orange clips on the back to hold the blades on are all broken. It's not well made and for philips I expected alot more ad far as quality components and design. I think she paid over $300 at the shaver shop but I reckon they get a kick back because no one seems to have much luck with their shaver here
The shaving head pops off in the middle of a shave. You will spend more time hunting for the head than shaving. This happens because you have to really press it into the skin to get anything like a close shave. It takes 20 minutes to shave because the heads just bend the whiskers down. Do not waste your money.
Have always used Philips shavers but this one is terrible. Have tried wet shaving, using foam and dry but it takes approx. 10 mins to get decent shave. The shaver now screeches while in use. Less than 1 year old. Will use different maker next time.
- Verified purchase
Shaver good, 2nd jet stream cleaner broken
I switched from Braun/Panasonic and actually like the Philips shaver but the Jet stream system is rubbish. My first one broke after ~6 months and Harvey Norman replaced it no questions asked - I guess they see it a lot. Second one is about the same age and has also broken. No fluid comes up into the system and you just end up with hair in the base and the shaver is not getting cleaned.
Disappointing considering this is a Philips product.
December 21st 2017 Update: Stinks
Great shaver but the smartclean system absolutely sucks. I am...on my 3rd replacement unit in less than 2 years. They stop being able to pump fluid in to complete the cycle. Mine has just had the red arrows appear this morning even though the fluid is over half full... sigh.
Philips has gone down jill.
As a Philips customer for over 30 years my old philips shaver became dated so I upgraded about two years ago. Initially it cut well but within 12 months I noticed I wouldn't get the same close shave. The blades are now poor quality and wear out much quicker that then old traditional shavers. Even though the units are marked Made in Netherlands, I wonder where they blades are now made. Dont expect the same good quality product that once Philips stood for.
Started out great
I have used different philishave models all my life on first using my 9000 was amazing quick and close then slowly got worse had it replaced at Shaver shop now the same very poor cut ant takes forever very disappointed.
Expensive blades last only a few months
The blades last only a few months and then they are blunt. Shaving takes ages and the result is poor. Replacement blades work well for a short while. They are quite expensive.
I can't recommend this shaver. I'm wondering which shaver I will buy next.
Questions & Answers
I just purchased your product. After a few weeks this is what happened.
Hi Stefan, thanks for reaching out to us. We're sorry to hear that your shaver stopped working this quickly. For assistance, feel free to contact our product team via 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST). Our colleagues will gladly assist you!
The Philips Australia Team
Hi. My Philips Smartclean system charges the shaver but after a few minutes it beeps continually. I changed the liquid and unplugged it but it still does the same thing. The result is the shaver is only partially charged after 3 hours of beeping. Please help.
Thanks for flagging this here. That doesn't sound quite right, and we'd like to have a closer look into this for you. We recommend reaching out to us directly on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
Looking forward to hearing from you. :)
The Philips Australia Team
I.v just bought my phillips 9000 series shaver. The cleaner isn't switching on. I see at the back of the cleaning device there is a space for a power adapter but this wasn't included in the box. Shouldn't i have got this in the box?
Honestly, I don’t think my next shaver will be anything other than a cheap one as a mate bought one off eBay and it works better than my pricey Philips.
The power cord should have been included but keep in mind that only one cord comes with the purchase. It fits both the cleaner and the shaver.
Hi, Justin. Thanks for your message. We're sorry to hear that you've issue with your shaver. We can imagine how inconvenient this must be for you as the cleaner isn't switching on. Could you please reach out to us on Facebook/Twitter, so we can have a look for you. You can also reach us directly at: AU 1300 363 391 or NZ 0800 658 224. We look forward to your response.
The Philips Australia Team.
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