- Sonicare DiamondClean Smart
- Verified purchase
Dreadful Delivery & Value for Money
Bought brush for about 400 dollars which included spare brushes, which as you could imagine, soon needed replacement.
Ordered a set of 3 for over 40 dollars, which took over a month to arrive!
The first Sonicare DiamondClean brush we had lasted about 2-3 years before it no longer worked, and Philips neither had parts or repairs for it.
The brush itself does a good job, but it is a pity that Philips uses such unreliable technology and is so greedy charging so much for just three plastic brush head replacement.
My opinion is that the Philips Sonicare DiamondClean is not worth the money
- Sonicare DiamondClean Smart HX9954/56 (Luna Blue)
- Verified purchase
Caused Enamel wear on tooth and at routine checkup, dentist advised to stop using this ASAP
I purchased one of these 5 months ago and even though I've used it properly, Philip's promised oral care ended up being the opposite and apparently could have led to major issues if I'd kept using it. What's worse is that I called the customer care team and they wanted me to pay to 'go to a doctor to get scans' to send them before they would even have anyone look into it. (I knew they meant dentist but it was such a cop-out as 1. you can't 'scan' the enamel I think, and 2. it means they what me to shell out over $120 just so they will look at ...it and take it seriously.) The rep was nice but the company policies don't care about customers at all, even when we trusted them enough to buy the apparently highest quality product they had. After calling Myer after, the rep said due to Philips' return policy, they highly recommended I lodge an official complaint against them with Consumer Affairs.. which takes even more time. Such a poor experience, AVOID PHILIPS. I know after this experience, from having a preference for their products, I will actively avoid as they don't even (actually) care about their customers when the products are not as advertised and go on to actually cause health issues.
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|Category||Electric Toothbrushes & Flossers||Electric Toothbrushes & Flossers||Electric Toothbrushes & Flossers|
|Features||Charging Case, Mobile App, Smart Sensor, Timer and Travel Case||Charging Case, Mobile App, Smart Sensor, Timer and Travel Case||Charging Case, Mobile App, Smart Sensor, Timer and Travel Case|
|Battery Life||14 days||14 days||14 days|
|Brushing / Flossing Modes||4||4||4|
|Brush Heads / Flosser Tips Included||1||1||1|
|Colour / Finish||Luna Blue||Whtie||Lunar Blue|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
- MPN: HX9924-06
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