Philips Sonicare Flexcare
Verified35 reviews
Reviews
Stopped working almost 2 years after purchasing
My toothbrush just stopped working, about 1 month out of the 2 year warranty. The toothbrush has stopped charging. Not sure if it’s the brush or the charging dock. Now that’s it’s discontinued I’m not sure what to do with it.This is disappointing Show details
Fantastic!
This toothbrush has definitely been the very best brush I've ever owned. It cleans so thoroughly yet extremely gentle on my gums and my teeth. This was highly recommended by my Dentist as one of the best ones out there and I agree. Show details · 1great toothbrush - when it works
Pros:+ Great, powerfull sonic toothbrush
+ 2 yrs Warranty
+ Long-lasting battery
Cons:
- Poor quality - none worked more than a year
- Ridiculously expensive replacement heads
- poor and lengthy customer support
Switched to Philips in 2017 (Sonicare HX8911), when another toothbrush (different brand) died after four years of use. Initial impression was great. Powerful, quiet, really nothing to complain about. A bit disappointed with the cost of the replacement heads ( 6x packs from Costco ~$45), but still OK.
In June 2018 a battery died. Co... Read more
ntacted customer service, it took them a month to send me a replacement, but - bad things happen, right? Because I really liked the product, while waiting for a replacement I purchased another one, this time Flexicare HX9150. And everything was fine until in Feb 2019 the replaced handle died again. Another 4-5 weeks and a got a third Sonicare. That was a bit too much, but - remember, 2 years warranty? However, now, I think I've done with Philips... Firstly, my Flexicare (12 months old) started to play up. Contacted Customer service for an advise, as usually, it took them a week to respond. While testing as requested in different modes it died completely. Another agent took all the details again, waiting for a resolution. And now my second handle (that has been replaced TWICE, the last time in Feb, remember?) has died as well! Same symptoms - not charging, beeping and vibrates spontaneously. Summary: Sonicare: Three handles died in 2.5 years. At least a month took every time to get it replaced. FlexCare Platinum: worked for 12 months. Contacted support 3 weeks ago, still not resolved. I fed up with Philips and planning to try something new, once use remaining spare heads - remember, they are quite expensive?Great toothbrush Phillips Sonicare Flexcare HX6912/21
The head of the toothbrush vibrates with high frequency and you don’t have to press hard on to get a clean feel.One charge of the battery lasts a few days and a light indicator will show you the power bars remained so you can plan for your travel time and charge before hand.
Overall it is a great toothbrush from an users experience perspective. Show details · 1
Very fast shipping, cost and brand very reliable
This has replaced my old Sonic Care which lasted almost 8 years. Even though my old one didn't have the UV feature I'm assuming that should work as advertised - wasn't the main selling point, cost and brand was. Shipping was faster than normal which was great since my old one died the day before ( I ordered this because I saw the charging light blinking even though it had set on the base for over 24 hours).Show reply
Worth it
Saying it feels like I just came from the dentist is an exaggeration - maybe my hopes were raised too much by other people's reviews. That said, I can tell I'm getting a significantly better tooth-brushing, so yay.I haven't used the uv sterilizing function... Not sure it's actually worth it.
I was concerned about whether the sound would be too loud - I am sensitive about protecting my ears, but it's not too loud at all.
I have noticed that while charging, it emits a very faint high-pitch that is almost akin to what you hear if you have tinnitus. I just don't leave it plugged in all the time.
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Shocked at how much of a difference this has made to my teeth
Absolutely amazing toothbrush. I’ve previously used Colgate electric toothbrushes and could no longer find replacement heads so decided to invest in an upgrade - I’m so glad I did!This toothbrush cleans your teeth quickly and more effectively than anything else I’ve used.
I hardly ever have to charge it (maybe once every two months) and can source replacement heads easily when necessary.
Can not recommend this enough!!
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Works great!
Easy to travel with.Easy to clean.I'm seeing genuine improvement in dental health: sturdy, firm gums, tighter adherence at the tooth line, better brightening and shine. Amazed how much more effective this is, than my old rotating brush.Show reply
A capable enjoyable to use machine
Purchased 3 weeks ago and am finding it preferable to the Oral B and Colgate Omron I was using. This model apparently has up to 62,000 vibrations per minute and gives a good clean and is gentle enough for me.I find the smaller brush head preferable.
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Could not ask for more
My oral health is good...feel free to ask my dentist, This was a Christmas gift to me from my children, l love the fact that l can sterilise the brush head with the sonic light, and the brush heads are all l have replaced in the 4 years l have had this brush, Yellow Pages say:- Let-your-fingers-do-the-walking.....well let the Sonic Brush Head do the cleaningShow reply
Efficient and quiet
This is my first electric toothbrush and I've been using it for about 2 years now. It's definitely an upgrade from using a manual and there are a few settings depending on what you prefer. It also comes which a sanitiser for the toothbrush head which I like.Show 2 replies
Pretty good
This is my third Phillips Sonicare product and I’m happy with it. Paid a good price of $99 from Shaver Shop. I have to say I prefer the original model they released years ago, hated the Diamond Clean which is overpriced and stopped working after 12 months.This product was a good replacement for the terrible Phillips Sonicare Diamond Clean. I’d recommend this product definitely over anything else on the market right now and don’t recommend the Diamond Clean, this does the same job.
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Awesome electric toothbrush
I switched to this toothbrush after using another popular brand of electric toothbrush and manual toothbrushes. I tend to overbrush and use a little pressure and suffer from receding gums. I have been truly delighted with the Philips Sonicare toothbrush. I like the gentle nature of the brushing action. My teeth are so much whiter, less stains, gums are healthier. I can not recommend this toothbrush enough.September 7th 2018 Update: Amazing clean
I've had electric tooth brushes before and the dentist comments that i tend to over brush. I … Read more · 1
was nervous in changing brands to the Philips but since using it for 4 months now, I am a lover of Philips Sonicare electric toothbrushes. My teeth are much quieter than using a standard toothbrush and another brand of electric toothbrush. The battery life is much longer as well! It comes with two toothbrushes, the standard and compact size. I love the compact size. I can highly recommend this product.Great toothbrush! Gentle and gives a lovely clean
I switched to this toothbrush from a manual toothbrush which a dentist had recommended as I had overbrushed and caused bad sensitivity. Since using this brush, my teeth feel cleaner, look whiter and haven't had any issues with sensitivity at all! Would highly recommend this toothbrush, charge seems to last for ages too.Show reply
I love the way it works
Although I don't feel much difference after the usage of the toothbrush, I love the way it works. Compared to the Oral B toothbrush, this toothbrush works more gently. I didn't feel the pain in the teeth. The only problem is the noise. It is quite noisy when it works.Hi Rita, Thank you for reaching out to us. We appreciate you taking the time and are glad to hear you are enjoying the Sonicare! It's good to know about the noise, we'll be sure to let our product spe... Read more
cialists know. Kind Regards, The Philips Australia TeamQuestions & Answers
Hi I’ve purchased this brush and now it has stopped charging. I’m not sure if it’s the brush or the charger. Now that it’s discontinued, what are my options??
I’m disappointed as it’s just 2 years old
Hi there, thank you for reaching out. We regret to hear that your FlexCare toothbrush will no longer charge after only two years of use and we can imagine this is definitely not what you had expected ... Read more
from the device. If charging the handle via different outlets for 24 hours doesn't make a difference, then please contact our colleagues at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). They'd be happy to see what they can do for you. Wishing you a nice week. Kind regards, The Philips Australia TeamDetails
Category | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers | Electric Toothbrushes & Flossers |
---|---|---|---|---|
Price (RRP) | $219 | |||
Purpose | Brushing | |||
Features | Battery Indicator, Charging Case and Travel Case | |||
Brushing / Flossing Modes | 3 | |||
Brush Heads / Flosser Tips Included | 2 | |||
Battery | Internal | |||
Voltage | 220 V | |||
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
Colour / Finish | White | |||
Release date |
- GTIN12: 750208034504
- MPN: HX9112-52
Extra Information
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Hello Alex, Thank you for sharing your Sonicare experience with us here. We're sorry to hear it's been far from ideal for you. We can imagine it must have been quite frustrating, and we understand tha... Read more
t it must have been quite uncomfortable, having experienced a similar issue with all your handles. Your feedback is much appreciated, and we'll make sure to pass it on to our Product Development team. In the meantime, feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST), as they'd be happy to look into this for you. Kind regards, The Philips Australia Team