Reviewer Photos & Videos
Bubbling and Peeling. Else Perfect Airfryer
Had the unit since 9/2020 and loving it.
It has been cleaned well with a non-abrasive sponge.
The disappointment came a few days ago I noticed the bottom pan's coating had a few bubbles and it then peeled off. Those tiny white spots are the outcome after the black coating came off.
On the good side, it cooks perfectly well and shorten the cooking time.
It is an alternative to the stove/microwave for me.
1 week in and having timer issues
Have only purchased 10 days ago and am a little concerned. The machine turns off before the timer has finished. The machine and the timer don't appear to be in sync. For e.g.: The timer may still have 5 mins to go and the machine finishes cooking and all i can hear is the remaining ticking of the timer until it finishes. I am feeling very worried that this could potentially be a safety hazard.
Questions & Answers
Can I use my own oven proof cookware in my fryer
Hi Sandie, thank you for your question. Unfortunately, we don't have information about this. We advise you to contact our product team via 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST). Our colleagues will gladly assist you!
The Philips Australia Team
I already have the HD9621/41 which I love and especially the Grey colour. Does HD9721 also come in Grey or another colour other than White. I would like to buy another analogue model for the caravan.
I bought the product at Myer on 5/5/2019. Loved it.1. But 1 issue. Where the vent is at the back, it has turned light brown even when I cleaned this every time. Can you assist? 2. also, can you tell me where I can buy assessories for this HD9721/21. I looked online but don't know which ones I can buy that would fit this airfryer. Thanks
I wipe ours over with a chux cloth. All my accessories I buy from Good Guys. Roasting pan is sometimes on Special.
HI Helen. Thanks for responding. I cleaned ours with Chux cloth too, and even with a bit of Jif, but it still not back to the white colour. I checked at Good Guy for assessories, but they don't have assessories for HD9721/21 and they suggested I contact Philips on this channel. Is HD9721 your model too Helen?
Hi there Leigh,
Thanks for your questions! As for the accessories, it's important to check if they're compatible with the model number of your Viva Collection. In this case, that's HD9721.
Regarding the light brown vent, we kindly ask you to reach out to us via phone: 1300 363 391 (AU) or 0800 658 224 (NZ). If you prefer, you can also contact us on Social Media (@PhilipsCare on Twitter). Then we can investigate this further for you. :-)
We hope to hear from you there!
The Philips Australia Team
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