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Philips Airfryer Premium XXL Analog HD9630/21 (White)

Philips Airfryer Premium XXL Analog HD9630/21 (White) Questions & Answers

MPN: HD9630/21
4.5 from 26 reviews

15 questions from our users

Margaret F.

Margaret F.asked

Premium XXL Analog HD9630/21 (White)

Does the pizza attachment fit this air fryer. Thank you.

1 answer
Philips
Philips S.Philips

Hi Margaret, thank you for your question. You can find all optional accessories for the HD9630/21 on this page: https://www.philips.com.au/c-p/HD9630_21/premium-airfryer-xxl. For more information, we advise you to contact our product team via 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST).

Kind regards,
The Philips Australia Team

Helen

Helenasked

Premium XXL Analog HD9630/21 (White)

Can the appliance operator in the cavity of an under bench traditional standard sized oven?

1 answer
Philips
Philips S.Philips

Hi Helen, thank you for your question. We advise you to contact our product team via 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST). Our colleagues will gladly assist you!

Kind regards,
The Philips Australia Team

Rebecca

Rebeccaasked

Premium XXL Analog HD9630/21 (White)

Hi, I have had my Air Fryer for approximately 3 months and all the numbers have worn off around the control. I have had to put marks on to tell me the approx time. It is a bit concerning that the numbers have gone and therefore I am now guessing the time. Should this have happened and is there anything I can do?
Thank you Rebecca

2 answers
Cassie
Cassie

I have just encountered the same issue! With the same model. Only had it for two weeks!

Philips
Philips S.Philips

Hi Rebecca and Cassie,
Thank you for reaching out. How unfortunate to hear the numbers on your Airfryers have worn off. Of course this is not the quality we want to deliver. Please feel free to contact our support team, so they can have a look into the issue and assist you with this. You can reach them on (AU) 1300 363 391 or (NZ) 0800 658 224. Looking forward to hearing from you.
Kind regards, The Philips Australia Team

Huong. NG

Huong. NGasked

Premium XXL Analog HD9630/21 (White)

Do you have the model Philips Airfryer Premium XXL HD9630/20? What does it mean for the numbers on the Name of each product?

1 answer
Philips
Philips S.Philips

Hi Huong, this is the model number of the product. HD9630/20 is the European counterpart of HD9630/21, and therefore, has the same exact functions. Hope this answers your question. Should you need any further assistance, you can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind Regards
The Philips Australia Team

Mohamed O.

Mohamed O.asked

Premium XXL Analog HD9630/21 (White)

what is the Voltage and frequency for this model ?

1 answer
Philips
Philips S.Philips

Hi Mohamed, thank you for getting in touch. This model has a voltage of 240V and a frequency of 50Hz. Hope this helps. Let us know if you have any further questions.

Kind regards,

The Philips Australia Team

Steve B.

Steve B.asked

Premium XXL Analog HD9630/21 (White)

I have my XXL air fryer for about 3 months now and is the latest edition to my air fryer collection, I have 2 of the original air fryers. I have noticed that the numbers have now worn off around the timer dial to the extent I cannot read them any longer. I have manually put marks where I could make out where the original marks were but I'm sure this shouldn't be necessary. Is there a solution to the wearing numbers issue.
Regards

1 answer
Philips
Philips S.Philips

Hello Steve,

Thank you for your question here. We're sorry to hear the numbers have worn off, that shouldn't be happening. We can imagine how inconvenient this must be, and would like to bring you in contact with our product team, to see what they can do for you. Could you reach out to us on social media (Twitter: @Philips or Facebook)? Alternatively, you could reach out to us by phone: AU: 1300 363 391, NZ: 0800 658 224. That way our product specialists can look into the options.
We hope to hear from you soon.

Kind regards,
The Philips Australia Team.

Christina M.

Christina M.asked

Premium XXL Analog HD9630/21 (White)

Can you cook without the basket (I have read somewhere ‘yes’ but there would be a gap where the handle normal sits).

1 answer
Philips
Philips S.Philips

Hello, Christina. It is possible to cook without the basket. However, you should not put food directly on the base of the air fryer because it might hinder the air fryer's fan from circulating the air properly, but you could use a pan or any other accessory that can be used in a regular convection oven or microwave.

We hope this was helpful, but do let us know if there is anything else you would like to know about your AirFryer.

Kind regards,
The Philips Australia Team.

Christina M.

Christina M.asked

Premium XXL Analog HD9630/21 (White)

Can you cook without the basket

2 answers
Adammg1
Adammg1

Yes

Philips
Philips S.Philips

Hello, Christina. As Adam already said, it is possible to cook without the basket. However, you should not put food directly on the base of the air fryer because it might hinder the air fryer's fan from circulating the air properly, but you could use a pan or any other accessory that can be used in a regular convection oven or microwave.

We hope this was helpful, but do let us know if there is anything else you would like to know about your AirFryer.

Kind regards,
The Philips Australia Team.

Kerri-Anne W.

Kerri-Anne W.asked

Premium XXL Analog HD9630/21 (White)

I am like so many other people on here in that I have had my air fryer for a couple of weeks and I absolutely love it but the numbers are already wearing off! As this is a known issue, are Philips not able to send stickers that can be put around the dial for when the numbers wear off? I have a disability and I love being able to use my air fryer and cook for my family but I find this aspect disappointing. We can't afford to go up a level to the digital model, as we bought ours when it was on sale and simply don't have the money. Realistically, though, we shouldn't have to. The timer numbers should not be gone, especially not after two weeks!

5 answers
Philips
Philips S.Philips

Hi Kerri-Anne,

Thank you for taking the time to share this with us - two weeks sounds like an unusually short amount of time for the numbers on the panel of your airfryer to wear out. We're very happy to hear that you've been enjoying the appliance itself so far, and we'd like to see if there is anything we can do to make this better for you. Would you mind giving us a call at 1300 363 391, or sending us a message on one of our social media pages (Facebook or Twitter @PhilipsCare)? Our colleagues would be happy to check the possibilities for you. Thank you, and we look forward to hearing from you!

Kind Regards,
The Philips Australia Team

Ela
Ela

What a poor response, Philips. I rang Philips this morning with the same issue and was just told to exchange it for a new one...why are these being sold with such a fault? Mine is 3 weeks old.

Philips
Philips S.Philips

Hi there, we are sorry to hear that your device is not functioning correctly. We would like to look into it further. At your earliest convenience, please feel free to reach out to us directly on 1300 363 391. Alternatively, you can also get in touch with us on social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). One of our colleagues will then try their best to help you. Hope to speak to you soon.

Grover B.

Grover B.asked

Premium XXL Analog HD9630/21 (White)

how many ltrs is the cooking oven?

1 answer
Philips
Philips S.Philips

Hi Grover, thanks for your question and interest in the Airfryer! We looked into it for you, and the capacity of the basket is 1.4kg. :-) We hope this helps and please let us know if you have any further questions, we'd be happy to answer them.

Kind regards,
The Philips Australia Team

Uaskd4it

Uaskd4itasked

Premium XXL Analog HD9630/21 (White)

Is it OK to cook small portions with a fryer this size on occasion?

No answers
Tash

Tashasked

Premium XXL Analog HD9630/21 (White)

This seems to have plastic components which are exposed to extreme heat which i am not clmfortable with.. can the fat reducer at the bottom be removed yet still work as effective?

Is there anymore plastic exposed to heat when cooking the food?

Thanks

1 answer
Philips
Philips S.Philips

Hi Ayşe,

Thank you very much for reaching out to us regarding your Air Fryer. We can absolutely imagine being concerned about the components of the appliance being exposed to extreme heat, but please know that our design team have spend countless hours testing the Air Fryer. They made sure that everything within the Air Fryer is safe to use before we decided to sell it to consumers. Regarding removing the fat reducer and any other plastic that you may be concerned about, we kindly ask you to call us on 1300 363 391 for AU and 0800 658 224 for NZ. Our product team is more than happy to assist you further. Looking forward to hearing from you soon.

Kind regards,

The Philips Australia Team

SUE

SUEasked

Premium XXL Analog HD9630/21 (White)

Does this cook a whole chicken please?

1 answer
Philips
Philips S.Philips

Hi there,

Thank you for your question. Yes, you should be able to cook a whole chicken inside the XXL airfryer. However, this does depend on the size of the chicken as not every size would fit inside the Aifryer. We hope this helps. :)

Kind regards,
The Philips Australia Team.

Anne E

Anne Easked

Premium XXL Analog HD9630/21 (White)

One of my grandchildren closed my airfrier when I had the basket out how do I get it open?

2 answers
Philips
Philips S.Philips

Hello Anne, thanks for asking. Just put one or two fingers in the little square opening the basket leaves and use a bit of force and it should open without any problems. :) Please let us know how this worked out.

Kind regards,
The Philips Australia Team

Anne E
Anne E

Problem solved it was quite simple after I stopped panicking ...thank you for replying..much appreciated

Ben

Benasked

Premium XXL Analog HD9630/21 (White)

Why can’t I find any replacement parts for the xxl? I stupidly put the basket and handle in the dishwasher and the plastic handle is damaged.

1 answer
Philips
Philips S.Philips

Hi there, Ben. Thanks for asking and sorry for the late reply. Unfortunately not all accessoires are available yet for the XXL Airfryer, We do believe that this will change soon, but we're unable to provide you with an exact time frame. In the meanwhile we advise you to keep an eye on our website for the latest news:

https://www.philips.com.au/c-m-ho/cooking/airfryer-top/airfryer-xxl

Kind regards,
The Philips Australia Team

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