Good for a bach or a small flat
Bought this when I’m temporarily living in a small flat. The pre-set cooking functions are fine, but you need to watch it carefully. It can be dangerous. I use the manual function mostly. It is like using a normal stove cooktop. You need to adjust accordingly. I found it is actually quite useful when there is no cooking facilities or lack of space. I can cook anything on it, as long as I keep an eye on it. Very fast when it comes to boiling water. I don’t use my electric jag anymore. I think the noise is more of a problem. The fan goes pretty loud. Other than that, I am happy.
Waste of money.
Was talked into buying this at Harvey Norman . Not user friendly . Waste of money. Hate it. I bought it for guest unit. When I first used it it boiled everything too fast . So I stopped using it. No one has used it so I tried again today . Won’t stop beeping . Will have to throw it out and get something else.
Keeps cutting out
I wish wish wish I’d read the reviews before I bought this. I had a much cheaper brand that I had for years before it died. I decided to purchase a better quality from a brand I knew and trusted. Big mistake. It cuts out constantly about every 2-3 minutes if I have it above 800, so much for frying and using a wok. Honestly it’s rubbish. Sorry!
Biggest piece of rubbish I have ever purchased
Like many other users here I am extremely disappointed with this appliance. The supposed manual function does not perform at all. Why is there no option to just select a power option eg 400w and leave it at that till you want to switch it off. I have never been able to do this regardless of what function I select. It either turns off or changes power level on its own accord. Like the post before me I want my money back. And your manual is not even useful for any purpose, not even toilet paper.
We've had nothing but trouble with this thing since we bought it. The power is way too strong even on the lowest settings, and it shuts down by itself at random. The other day we were using it to cook chicken pasta sauce, and it burned some of the chicken pieces black on the outside while leaving them undercooked on the inside. We've had to stop using it because we're worried about getting food poisoning from undercooked meat. All in all, it's absolute garbage and I would not recommend to anyone.
Hate it with a vengence
I am very very disappointed with my Phillips induction cook top. I can’t move away from it as it cuts out every 2 mins very very irritated, not user friendly at all. I DONT WANT IT ANYMORE, cheaper induction portable cooktop much more reliable, how can I get money back,
It was good while it lasted
This was my first induction cooker.
It was great, I used it nearly everyday instead of electric or gas.
It makes boiling water easy with timer that can be set to go off.
Cooking was great, it has enough power to do stir fly.
The area of cooking was enough for all my pots and pans.
I think it saved me money, because gas and electric cost more.
Because it is portable I sometimes use it for hot pot on the dining table for family gatherings.
I really liked it, however after a bit more than a year or so it stopped working. It didn’t turn on.
It was good while it lasted.
Salesman sold a pup
Purchased to simmer/reduce tomatoes in a stock pot for sauce and tomato paste.
Salesman said it had temperature control, but it does not - it only has thermostat control which is very crude and burns the sauce to the bottom of the pot. I can't use a temperature controller as the cooker will not turn on if the power supply is controlled, and the timer cuts the power within 2 hours if it is not reset.
Paul GOOD VERY GOOD I WOULDIN'T SAY PERFECT NOTHING IS
i have had mine for about 3 weeks now but i am very pleased with it I got it home could hardly see user manual lost my glasses Plugged it in and figured it out for myself within about half hour And havin't looked back one thing i would say is make your print on the user manual bigger so it can be seen clearly To many manufacturer's are going that way now they seem to like small print (But other then that very happy)
I am a senior age solo male. I purchased my Philips induction cooker thinking it would make life easier in the kitchen..... well...l nothing but frustration..... doesn’t seem to matter what setting I use this thing boils the guts out of whatever I try to cook.... I purchased the Philips brand because I thought it was quality.... a big mistake.... and the instruction manual is useless..... it’s going in the rubbish.... and no more Philips products fo me and I told all my children
Phillips induction cooker never again
This is the worst product I have ever purchased. You have no control it has a mine of it's own. It Just keeps to boiling rapidly and continuously burns everything you try to cook. I have never been so disappointed in a product as I was in this one.Never buy a Phillips induction cooker.
Instructions still wrong
On boil the default is 20 minutes not 3 and can't be changed. The other programmes don't seem to relate to any useful cooking activity. Slow cooking gets out of control very quickly. Hot pot seems to work on manual control only. Please bring out a corrected information sheet. Poor show Philips.
Still poor instructions
Instructions are absolutely terrible and don't instruct one iota. Once you throw them away and fiddle it cooks OK. Philips have been roasted throughout this review page for this glaring misstep but choose not to do a thing about it. Bad Philips....act on advice. That aside it cooks great soup on a low heat using Saute and 100w.
Awful product terrible customer service from Philips
Bought this at Christmas to replace our previous induction portable cooktop, which had worked without issues for over six years but had eventually died due to overwork (RIP). Non-existent instructions and super fiddly presets have meant we have hardly used it and had to try and figure it out the programmes ourselves. Eventually trying to use this as a slow cooker was my breaking point. It automatically kept setting itself to 240c/1800w and burned the food and set off the smoke alarm, thank heavens I was there when it happened and had not been e...lsewhere or there would have been a fire. Repeated attempts to try and get the unit to stay at the temperature I chose resulted in me googling for the instructions (useless) and then ending up talking to their "customer service team". Appalling service and rep was not even listening to me just parroting set phrases from the booklet. Eventually after the third or fourth time of them repeating the same sentence from the instructions about the slow cook function button being beside the menu button, which I had already said I knew and had used, I pointed out I had just googled reviews for it. Even on the PHILIPS page for the product people were saying this thing is hopeless and the manual setting really was not manual at all and the replies from PHILIPS was basically "sorry you did not like our product". The rep went quiet and then said "you should take it back then to where you bought it" and disconnected the call. I had not said any cuss words or anything during the call and had not lost my temper. Luckily the Good Guys where I bought it will give me a refund and their team member was not surprised I was returning it!! Not. Happy. Jan
Worthless manual and many settings should be avoided
I am disappointed with this product. The instruction manual provides scant information. The manual temperature adjustments I made when my pasta sauce was boiling too vigorously were over-ridden by the cooker back to high heat. I have learned from reading reviews here that 'fry' or 'roast' should be used on a manually set temperature to avoid this. But that makes for quite a disappointing flaw in this product, especially when there is no warning in the manual about this. And the 'slow cook' mode should be what it says it is - slow cook - NOT up ...to 100 degrees celsius. I would recommend to Phillips that for a cheaper model like this one they should mostly do away with preset modes and give the customer a more control of temperature settings - then provide an instruction manual that recommends temperature settings for different food types and cooking modes. On a brighter note this device is excellent for preparing stove-top cofee.
I have been using this for a year, hardly ever though because I can only use it with one wok. It seems as though it only can sense the weight of particular pots and saucepans but can't detect anything other than the one wok. The sad thing is it is becoming damaged- will I have to purchase heavier pots and pans just to use this? It continuously just beeps when I put anything else on it.
This is rubbish
I bought this to give me something to cook on during a kitchen upgrade. The first time that I used it it adjusted it's temperature and damaged an expensive saucepan that was one of a set and is no longer made. This cooktop also seems to have a hot-spot in it exactly where my saucepan was blistered. Calling the call centre is a waste of time because this is in the Phillipines and the staff referred me to companies that had never heard of this appliance. This appliance will put me off buying anything branded Philips. I will avoid their products from now on.
This is the second one that has stopped working mid-cook!
I purchased one from JB hi fi and used it for about 6 months and one day it just stopped working? Took it back to JB who gave me a new one without too much hassle. This one lasted less than 6 months! I was cooking bacon and eggs for breakfast this morning when a flash (like lightning) came out. It tripped the safety circuit and now it doesn't work either. I will be taking this one back to JBs and asking for a refund. I don't want to be electrocuted whilst cooking! Very bad experience Phillips! Took it back to JBs this morning, FULL REFUND - decided not to try my luck for a third time!
So disappointed at dreadfully inadequate instructions
Thank goodness for the reviews here! If not for those reviews I'd never have learned how to control the unit manually. I cannot believe that a company as big as Philips could possibly think the leaflet that accompanies this product could pass for an adequate user manual. You really need to work on that, Philips. It is woefully, abysmally inadequate. Also, the point size of the print is TINY, which just adds to the frustration of an already uninformative experience.
Worse still, I contacted the chat service both in Australia and Singapore and...
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Questions & Answers
My Philips induction was on at 160 degrees and completely shut down on its own. It won't turn back on. Please help?
Hello there, Mehul. Thanks for reaching out to us about this. We're sorry to hear your induction isn't turning on anymore. We want to look further into it to see how we can help. Could you reach out to us at 1300 363 391 (Australia) or 0800 658 224 (New Zealand)? Then our product team can look into it for you. We recommend putting the induction aside until they've had a look at it. You can also send us a message on Facebook or on Twitter (@Philipscare), whichever is more convenient for you. Hope to hear from you soon.
The Philips Australia Team
I pluggedcmy induction cooker in fof the first time and turned it on pressed soup and it just keeps beeping
Hi Corrine, nice to hear that you've gotten yourself a Viva Collection Induction Cooker! We can imagine that you'd like to use the device as soon as possible. What could cause it to beep, is if unsuitable cookware has been put on the cooking plate or if the cookware has been removed from the cooking plate during cooking. Make sure the cookware is made of steel, iron or aluminum with stainless steel cladding base and has a base diameter larger than 12cm. What could also cause the cooker to beep, is if the cookware is placed outside of the cooking zone. If none of the above is the case, then please give our specialists a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). Then they can investigate the device's behaviour further. We wish you a very nice rest of the week.
The Philips Australia Team
I have two HD 4937 induction cooktops. There is NO manual setting, and ALL presets are on a timer, including saute, roast, fry, and hot pot. There is always a 2 minute countdown! Ridiculous. Pasta takes 10 minutes to cook, and boiled potatoes even longer! What's with that? How can I disable the timer and the temperature setting lower by itself?
I’ve got the later model - they changed the print of “Fry” button to “Manual” button. I think they work exactly the same. If you turn on your machine, and press the Fry button, it should default to 1200 w, and 2 hrs timer. You can adjust the power manually - try not to get it too high, otherwise, it will over heat and shuts itself down. Generally, I start from 1200 to boil the water, then bring it down to 400 once the water is boiling to cook pasta. It works well for me. For stirfry, I start with 1200, then down to between 800 and 400. You kinda of have to treat it like gas top cooker. You need to keep an eye on it, adjust accordingly. Most of the time, I don’t need more than 2 hrs cooking. So the timer doesn’t really bother me. In general, I found when cook with liquid, higher power is fine, but fry with little or none oil, you need to start on high - no more than 1200, then bring it low. It will cook. If you wish to simmer, bring the liquid to boil - don’t forget to keep stirring, then bring it down to 100 and cover the lid.
Please note, since the time I got it, I’ve only used the “Manual” function, which I do hope it is the same as your “Fry” button.
Hopefully, this helps.
Hi Jim. Thanks for reaching out. We're sorry to hear you can't find the right setting on your induction cooker. You should be able to disable the timer and adjust the temperatures by following these steps:
• During cooking, you can change the power level by
pressing the Increase ( ) or Decrease ( ) button.
• In Water ( ), Soup ( ), Steam/Stew ( ), Congee ( )
and Milk ( ) modes, the cooking power automatically
changes for better cooking result.
• After you have selected the cooking time, wait for a
few seconds before the induction cooker automatically
• After the timer is set, you can press the Preset/Timer
button ( ) again to cancel the timer
Hopefully this helps.
The Philips Australia Team
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