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Philips
1.5 from 20 reviews

Reviews

2.5

4 reviews
5
(1)
4
(0)
3
(1)
2
(0)
1
(2)
  • Product Quality
    2.5 (4)
  • Return Claim MadeYes (4) · No
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shaky R.

shaky R.Tasmania

Will never recommend Philips to anyone

published

Complaint Reference: Philips Consumer Care [ ref:_00Dw0Cp29._5002X2hxmMK:ref ]

My Cooker HD2145/72 is faulty and still under warranty.Philips have been notified back in January 2020 and there has been no resolution yet. I sent them everything that they requested but doesn't look like they care.Terrible customer service.I am never going to buy another Philips product, nor recommend it to anyone. I am surely going to take this up with ACCC, because this is beyond joke!!!

Product Quality
Return Claim MadeYes
2 comments
Philips
Philips S.Philips
shaky R.
shaky R.

Product experts really??? I have been trying to get a resolution since early January from your so called product experts.What do you think I should be doing next??? I have wasted my money on this product for no reason.

DYoon

DYoonPerth, WA

The product is faulty and customer centre is not helpful

published

I purchased all-in-one cooker and after few months, the inner lid cover came off. I raised warranty service and they replaced it. But after the service, the pressure cooking is not working at all. When I use the pressure cooking for rice, the steam came out and it makes so weird noise. I was so scared and I reported to philips customer centre and all they were saying is inner lid rubber sealing was faulty - are you serious?
They sent me the new rubber seal and I tried and the same thing happened again. Now they want me to waste my time again to take it to the warranty service centre.

I don't believe philips products anymore and I am not purchasing any more philips products.

Product Quality
Return Claim MadeYes
1 comment
Philips
Philips S.Philips
Helen

HelenSydney, NSW

  • 2 reviews

Outstanding Customer Service from Philips

published

I had an item that was out of warranty, but when I contacted Philips about it, they agreed to replace it. In this day & age, that is amazing. They have kept our family as loyal Philips customers!

Product Quality
Return Claim MadeYes
1 comment
Philips
Philips S.Philips
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Alan

AlanSydney, NSW

  • 9 reviews
  • 1 like
  • Verified customer

Productreview helped me to get the cashback

published

I purchased the Airfryer on December 18 and submitted the cashback claim right away. I provided all the information that was needed at the time. Three months later when nothing happened, I contacted the customer service asking about the progress and was told that I was contacted via email (which I didn't) and now the cashback offer is closed!!

After I submitted this the above-mentioned review, Philips contacted me again and decided to reconsider my request. The cashback was paid a couple of days after that.

Thanks to Product Review website!!

Product Quality
Return Claim MadeYes
1 comment
Philips
Philips S.Philips
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