Good products, bad customer service.
I fitted our entire home and fitted black Phoenix tapware in the kitchen, bathrooms x 3, laundry. I spent approximately $5k with Phoenix.
The shower head cradle was installed on the wrong side by the plumber and there are no instructions online (plumber took rubbish with him). The cradle was too long to spin to the other side so I unscrewed the visible screw in the cradle and moved it.
I can't screw it back in, it spins and it turns out to be a tension screw and the cradle is floppy. So I requested help. I was told to buy a new part, so I a...
Phoenix rush range
We bought the entire Phoenix rush range for our new bathroom. Basin mixer, bath tub tap, twin shower head with mixer. They have got to be the worst taps ever. They are so noisy it's not funny. I need ear muffs every time I turn the bath tub tap on. I ended up replacing the tap with one from bunnings for $25 which reduced the noise by half. The shower head isn't as noisy but still noisy enough to notice and the same applies for the basin. I found that with the basin if you have it all the way on hot or all the way on cold it is fine but when it ...is in the centre it is much noisier. The taps in our old bathroom did not make a noise and I sometimes wish we didn't renovate. Looks good. A little bit cheaper than other well known brands. Terrible quality. Very noisy
Questions & Answers
Black tapware, the cons? is it hard to maintain? Don't like finger prints on the chrome, so wanted to change to black.
Don't do it - Dark colours show every single little water spot or drop , especially if your water is 'hard' (my experience with dark tiles)
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