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PhoneBot Physical store

PhoneBot Physical store

4.4 from 10 reviews

Reviews

Review distribution

5 star
8
4 star
0
3 star
1
2 star
0
1 star
1

Paul M

Paul MGreater Melbourne (Metropolitan), VIC

Great purchase and good service

published

Bought a refurbished iPhone 7 and has been great. Looks brand new and performs as expected. Added a case and screen protecter which was excellent. New battery installed as well. Will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 32GB
See all answers

Repeat Service. Still the place for phones.

published

These folks have been around for a few years now. The store doesn't look like much. The service for me has always been patient and A1. They look after you, answer your questions and made sure I went away happy. Had a good deal on Samsung 9plus and included cover and fast docking charger. I am really happy. Been before. Will most likely go again.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBroadway. Reservoir
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S9+ 256GB
See all answers
David

DavidGreater Melbourne (Inner), VIC

helpful staff

published

I had purchased a phone but was experiencing difficulty with it. I took it to the store in Reservoir. The man who served me was very helpful and in the end replaced the phone for no charge. Thank you Syd.

Return Claim MadeYes
Store LocationReservoir
Warranty Claim MadeNo
Carsten

Carsten

  • 2 reviews

Great service and great prices

published

The phonebot store in Reservoir has a good selection of phones and tablets. The prices for the refurbished devices and accessories are very competitive.
The staff are very helpful, friendly and knowledgeable.
The refurbished IPhone 7, IPhone 6s and an older Ipad are working great. I can recommend this store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReservoir
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 128GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks heaps


Daddydaycare

DaddydaycareGreater Melbourne (Metropolitan), VIC

Sold me a Japanese iphone 8 but at least it has actual applecare warranty

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationReservoir Phonebot
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Excellent value, quality new Samsung s9+

published

The physical store matches the online stock and the guy working in reservoir was efficient and knowledgeable. Threw in a free glass screen protector and upgraded the case to one worth $70. 12 months warranty. Near new phone, NOT REFURBISHED! So pleased! Thank you!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReservoir Phonebot
Warranty Claim MadeNo
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks heaps for your feedback :)
Hope to see you again


Tim

TimGreater Melbourne (Metropolitan), VIC

They sold me stolen phone

published

They sold me a Note 8 that was blocked because it was reported as Lost of Stolen to Optus. One month after the day it got blocked by Optus, they sold the phone to me and told me the phone is grade A. At the time of sale, the phone was considered as stolen and the act of selling the phone mainly for the benefit of Phonebot is considered illegal. It was a pain to get my money back and the gentleman whom I believe to be the owner did show a unpleasant attitude. Highly recommend people to avoid this place. Be careful!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationPhonebot St. Kilda
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 8
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Great staff best prices

published

Bought a refurbished phone from here. Staff was kind and genuine, first getting the phone I was searching for to the store near me, and later after purchasing they helped me with an issue regarding the phone protector.
Had a great experience, very professional and best prices.
Highly recommended!

Product PurchasedSamsung Galaxy S8
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks

True gentlemen

published

Wow, these guys have fixed my iPhone 6 three times in two weeks, each time with a smile, communicating well, giving me discounts and even replacing a screen that was cracked for free when I disputed it. Their prices are lower than local competition, their service is human, they are classic gentlemen, and I cannot recommend this place highly enough. Thank you Farouk and service for your kindness, I won’t forget you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReservoir
Warranty Claim MadeNo
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot
GiGi

GiGiGreater Melbourne (Inner), VIC

100% excellent service and product.

published

I recommend phonebot highly!!!!

I first used phonebot when my Samsung needed repairing. I got quoted a by a store on Acland St a ridiculous price. And they were rude!!!
I went to phonebot and was pleased that there prices for the same service were competitive!! I had my phone repaired for a much better price within 1 day!!!

Since, I have purchased another phone for work. The friendly guys in the store helped me to activate, set up my personalised apps and choose the appropriate case. I appreciate all the products have a good warranty. Phonebot is my go to store for any phone queries or needs. They are reliable trust worthy and have excellent customer service.
Thanks PB

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIphone
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

See all PhoneBot reviews

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Details

CategoryPhone / Computer Repairs, Physical Shops and Electronics & Computing Shops
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