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PhoneBot

Reviews

(61)
(4)
(2)
(1)
(17)
  • Customer Service
    4.0 (25)
  • Job Satisfaction
    3.8 (10)
  • Product Quality
    4.0 (41)
  • Return Claim MadeYes (8) · No (31)
  • Shipping
    4.4 (18)
  • Warranty Claim MadeYes (8) · No (29)

Reviewer Photos & Videos

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Scam company

published

Was guaranteed that phone would have at least 85% battery capacity, it had way below this. I contacted company about this but they never replied. This company is a scam, stay away.

Customer Service
Product Quality
Return Claim MadeNo
Paul M

Paul MGreater Melbourne (Metropolitan), VIC

Great purchase and good service

published

Bought a refurbished iPhone 7 and has been great. Looks brand new and performs as expected. Added a case and screen protecter which was excellent. New battery installed as well. Will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 32GB
See all answers

Repeat Service. Still the place for phones.

published

These folks have been around for a few years now. The store doesn't look like much. The service for me has always been patient and A1. They look after you, answer your questions and made sure I went away happy. Had a good deal on Samsung 9plus and included cover and fast docking charger. I am really happy. Been before. Will most likely go again.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBroadway. Reservoir
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S9+ 256GB
See all answers
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David

DavidGreater Melbourne (Inner), VIC

helpful staff

published

I had purchased a phone but was experiencing difficulty with it. I took it to the store in Reservoir. The man who served me was very helpful and in the end replaced the phone for no charge. Thank you Syd.

Return Claim MadeYes
Store LocationReservoir
Warranty Claim MadeNo

At least there was Samsung warranty

published

Pro: Very fast shipping

Con: Sent a faulty phone. They were happy to replace it, but only if i paid for return postage (which is against ACCC consumer rights)
Didn't respond when asked for cost's to be covered and referred me Samsung to look into it (again, violates consumer rights)

Thankfully, Samsung covered postage and replaced faulty parts in phone.

Customer Service
Job Satisfaction
Product Quality
2 comments
PhoneBot
Adam Z.PhoneBot
Amish
Amish

Super fast delivery and awesome product

published

Was unsure if this was a legitimate buisness at first but phone bot was quick to rrspond to my emails and even gave me a free upgrade at no cost, would definitely uae them again!! 10/10

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 16GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks mate :)

Very kind service and trustworthy

published

Needed to replace phone purchased online, instore staff were very kind and went the extra mile to help transfer photos etc. They were able to replace the phone right away. Recommended.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Lloyd S.

Lloyd S.South East Queensland, QLD

Samsung S8 great condition

published

Phone arrived fairly quickly and is in as new condition & working well.
Easy site to use & experience was hassle free - many thanks!

Oh . . and the price was very good and a has a 6 month warranty

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks heaps for your feedback

KTee

KTeeSouth East Queensland, QLD

Top Product & Customer Service

published

Purchased an iPhone refurbished. Excellent phone! Had problems choosing so spoke directly by phone, they fell over backwards trying to hel. In the end purchased and I'm so happy with this phone and the extra warranty.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Massive disappointment

published
Product Quality
2 comments
PhoneBot
Adam Z.PhoneBot
Kevin S.
Kevin S.

well If "A grade" phones come with a brand new battery (according to your own website) I don't understand why mine came with an old battery. anyways, I appreciate the time for an answer and the fast refund.Still disappointed. cheers

Jase

Jase

  • 2 reviews
  • 4 likes

As described mint Samsung Galaxy Watch LTE!

published

Adam over at PhoneBot is running a class online business setup sms updates, tracking, support you name it they have it. The Samsung Galaxy Watch LTE I purchased is as new at a fraction of the price. Can't recommend them enough!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch 46mm Cellular
See all answers
5 comments
PhoneBot
Adam Z.PhoneBot

Have a good one Jase

Jase
Jase

Hey Adam, I'm After an S10 Plus SM-G9750 International version if you get a hold of some let me know.

PhoneBot
Adam Z.PhoneBot

Ok no worries. 128gb or 512gb?

Purchased through Catch

published

Purchased iPhone 6 refurbished A grade through catch, easy process.
Phone had a few marks and scratches but was okay. Was a Christmas gift for my child. She didn’t mention for months that it was glitchy and has some functional problems (likely she didn’t want to seem ungrateful), which were there from the start. When I contacted Phonebot they were ultra unhelpful. Would never purchase through them again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6 128GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Good customer service

published

Easy ordering, honest and not a rip off. It was referred to me by 2 friends of mine and the service is excellent. I ordered a ‘like new iPhone XR” and was sent a brand new one for the same price. Thank you guys I will definitely be telling all my family and friends.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XR
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Awesome enjoy your new device

mark p.

mark p.Greater Melbourne (Outer), VIC

Great purchase

published

After a slight hiccup with a returned iphone the new phone was quickly dispatched and received within two days. Thanks to Adam for his professional service and the new purchase is great!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks Mark. Much appreciated

Carsten

Carsten

  • 2 reviews

Great service and great prices

published

The phonebot store in Reservoir has a good selection of phones and tablets. The prices for the refurbished devices and accessories are very competitive.
The staff are very helpful, friendly and knowledgeable.
The refurbished IPhone 7, IPhone 6s and an older Ipad are working great. I can recommend this store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReservoir
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 128GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks heaps

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Robert

RobertEvatt 2617, ACT

  • 2 reviews

iPhone 7 plus 128Gb refurbished

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 Plus 128GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks mate

Daddydaycare

DaddydaycareGreater Melbourne (Metropolitan), VIC

Sold me a Japanese iphone 8 but at least it has actual applecare warranty

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationReservoir Phonebot
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Excellent value, quality new Samsung s9+

published

The physical store matches the online stock and the guy working in reservoir was efficient and knowledgeable. Threw in a free glass screen protector and upgraded the case to one worth $70. 12 months warranty. Near new phone, NOT REFURBISHED! So pleased! Thank you!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReservoir Phonebot
Warranty Claim MadeNo
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks heaps for your feedback :)
Hope to see you again

PaulS

PaulSSouth East Queensland, QLD

  • 55 reviews

Good phone. Good service (so far). Good price.

published

I have just got my Galaxy S9+ and I'm very happy, and saved a few hundred dollars on a new phone too. The phone was in excellent condition with only a few wear marks on the fingerprint reader which is to be expected. An LED case was added for free and this was an unexpected bonus. So far the phone is performing perfectly. The true mark of a good business is how they handle problems if they arise. I can't comment on that as I haven't had any probs yet. I would never buy a phone new now. Very happy with the overall deal.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S9+
See all answers
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks for your positive feedback Paul. Much appreciated

Faraz Khan

Faraz KhanGreater Melbourne (Outer), VIC

Finally...a happy customer!

published
Product Quality
Return Claim MadeNo
Product PurchasedGoogle Pixel 2
1 comment
PhoneBot
Adam Z.PhoneBot

Hi Faraz
Were dealing with fastway on our end but you came in store and we gave you a pixel 3 instead for a very reasonable price difference.

Page 2 of 5
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Questions & Answers

Matt

Mattasked

Can I pick up a purchase rather than have it delivered?

No answers
Jon

Jonasked

Do A grade listed phones come with a bew battery ? Looking at a iphone 6 plus on your website.
cheers
Jon

No answers
Natalie

Natalieasked

How long does it usually take for delivery to far north coast NSW. I would like to buy one today.

1 answer
PhoneBot
Adam Z.PhoneBot

Hi Natalie
We ship using Australia post or toll priority. If you place an order today for far north coast of NSW, your most likely to get it sometime next week around Wednesday or Thursday latest

Get an answer from our members and PhoneBot representatives

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