Reviewer Photos & Videos
Excellent customer service
Ordered two 12x12 canvas air prints, they arrived with what looked like water damage, I contacted Photobook Aus with pictures, they got back to me promptly and re sent the canvas prints for free, this time they arrived in excellent condition. Super happy with their service and solving my issue promptly, and very happy with what arrived the 2nd time. Have used them before and will continue to. (Picture is the replacement ones)
Good product for the price but not my preferred
I purchased a 2-book Photobook voucher for $38.95, which gave me 2 codes for the discount. The website was easy to use and I had no difficulty creating my product.
The issues came when I was trying to use the voucher - I could only apply one code at a time. I contacted Photobook via webchat on May 15th about the issue. Given that they usually didn't respond for 2 days each time, and I wasn't given all the info I needed each time, the issue with the voucher wasn't resolved until May 27th. Then I was very annoyed to find I was charged separ...
Seemed liked a good deal until you add on the shipping cost ! Don't do it! After pain staking process of terrible app finally got to check out and boom shipping more than the prints! Save yourself time and avoid this site!
Very slow to arrive, average product
I ordered a photo puzzle for a gift. After 2 weeks, I followed up to see where it was. I was told that the item I ordered had a supply issue and that I could order an alternate product. The alternate product ended up being exactly what I had ordered in the first place and the short supply item was a completely different item! In all, took 4 weeks to arrive and I missed being able to give it as the intended gift. Quality of the cardboard puzzle is ok - average I would say. I was surprised to see that it came on its own , only in a plastic bag. I...assumed it would come in a box and perhaps have a photo image of the puzzle on the outside so you could look at what you were trying to make - as puzzles always are when you buy them. I would not order this product again.
Exceeded my expectations in the nicest possible way
Hi I received my p.book and am delighted with it thanks for extensions and invaluable help from Stephanie (Melbourne) as i found and learned my way through the process. Excellent Service Marie O'Neill
Great Product and great service
Been using Photo books Australia for about six years and delighted with the product, software so easy to use and when I have had a issue I contact them and get immediate help. Coupons offer a great saving
Great Product - Exceptional Customer Service
I have now done 8 Photobooks in the last 18 months and would certainly recommend Photobook Australia for their exceptional product and easy to use on-line software, and above all their fantastic customer service. I have done a couple of different book lay outs but my favourite book is the Premium Layflat Binding where the Images flow across the pages and lay flat to give you a seamless, uninterrupted view of your photographs.
May last book was a 40 page Layflat Photobook and was a tremendous hit and a complete surprise for the Birthday Lady o...n her 60th Birthday, which arrived on time before her birthday despite not being able to share her milestone with her extended family due to Covid-19 she was absolutely thrilled with the book quality and the picture memories in this Photobook. Thank you - Photobook Australia
My Albums are perfect
I’ve made quite a few albums in Photobook. They’ve all been excellent quality and I’ve had no issues in downloading photos and putting messages onto the pages. The layouts have been easy to work with also.
The photo tiles even easier.
Love my Photobooks & Canvases
I have always been very happy with my Photobooks & Canvases. I am a regular user, always prepaid Vouchers & find navigating the system fine. Over time I have found the system has got easier. I have required support & found the staff by phone or email very helpful. The finished product is always fantastic. I am also happy with the delivery service. Thank you Photobook.
Not user friendly
The templates for the photobooks are so hard to use. I have spent hours trying to fit and resize and shuffle photos. Also cant upload from Dropbox. Customer service would not budge on extension to voucher either which was a shame. I had paid in advance, I would have like to have been given a chance to get some customer service and get the product finished.
Worst Photo service online.
I have basically given up trying to use this site. I have said good bye to the hours of work I put in to making my photo products and goodbye to the prepaid groupon vouchers I bought. Site is difficult to navigate, continuously drops out, doesn't respond, restarts, loses all your work. Jumps from page to page. Hard to understand instructions, I've had it. Feel like firing the computer across the room and this is my 6th attempt.
- Verified customer
Some issues and customer service fixed it
Used other suppliers before and not quite happy with the quality and the online design process weren't impressive.
Few years ago found photobook Australia and then keep using it. The images quality is good and price is reasonable. Had a mistake on ordering this time and happy with its solved.
A great product
I’ve made several photo books now and have been thrilled with the result and they’re produced promptly. I received good advice and service for the only one which seemed to be printed a little too dark and the amended one is perfect.
Exceeded all expectations! Unbelievably quick delivery!
I placed my order on the 18th Dec, the tract record shows that the products were printed and on its way in the same day. I received my goods on the 23th Dec (less than 5 days) even though the products were sent from Malaysia. Photobook PASS is the way to go!
PRINTINGS - The photobook qualities are excellent! The printing colour looks great! Little duller than what you see from the pc as it depends on your pc brightness. So be sure to make it brighter which i did and it looks perfect! Even my son said that the book was the best!!!
No customer service "chats" until offer expired they keep my $18.95
Purchased 6 christmas metal photo hangers.
Options to choose from were 10 metal ornaments or 6 wooden ornaments neither what i purchased so wouldnt accept coupon. Customer service strings it out until offer expires they keep your money for doing absolutely nothing. And had i been able to redeem these postage was $12.95 for an item that would cost $2 maximum to post. I would never buy from or recomend this company. Its just money for nothing and surely against australian consumer law. I want a refund immediately please
.i am not willing to pay for something that because of your faulty offer/website you keep my money
- Verified customer
High Quality Photobook
I just received my first photobook from Photobook Australia. I ordered a premium lay flat hardcover book. The print quality is high on both the cover and internal pages. Some of the formatting isn't perfect, but that has more to do with their online software and some user error. It arrived 4 business days after I ordered which is faster than most items are shipped within Australia. Overall it is a great photobook and I would definitely purchase again.
*EDITED* Poor quality book
I was unhappy with the print quality of the book I received and so I contacted the company asking for compensation.
After back and forth emailing over a couple of weeks, I was asked to send the same email 3 times (with images I took of the photobook I received to prove I was not lying) because apparently they weren't receiving it, I wrote a bad review on their customer service and products.
Since writing that review, I was contacted by a different person from the company and had to, yet again, send images to prove I was not lying. In the end I was given a refund, and even though I think their customer service could be better, at least I was compensated.
I just wish it didn't take 2.5 weeks to sort it all out.
Questions & Answers
I have created several excellent albums with Photobook Aust. without any issues, however, suddenly I'm unable to upload/add most of my photos - they keep getting rejected even though the format is identical to previous photos I've uploaded. Anybody able to help asap? Thanks
Photobook AustraliaPhotobook Australia
Hi Liza, have you tried clear the browser cache and checking if the browser is up to date? Please contact on 03 9887 6338 for further assistance, thank you.
These jokers printed my photos upside down on my wall calendar. In the past 3 days, I have sent them 15 emails with no response. I’ve tried calling both phone numbers in their website and both constantly engaged.
Can anyone help me contact this con artists?
Photobook AustraliaPhotobook Australia
Hi Mshop, we apologise for the error, it sounds like the photos and calendar months were not bound correctly. Please PM use the order number or the email Ticket ID and we can organise a replacement for you, thank you.
Why does my Photobook say " This project has incorrect number of pages. Please add or remove page to meet production requirements" when I go to order?
Photobook AustraliaPhotobook Australia
Hi Ecaviar, apologies for the late reply. Some books have multiples of 4 pages (medium sized) and some have multiples of 8 (small size). The message should say how many pages the project should have, for example if it's multiples of 4, then you would need to have 36, 40, 44 pages, etc.
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