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Photobook Australia (page 3 of 12)
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Very Happy
I ordered luggage tags for a sports team which were travelling interstate with identical sports bags. The tags arrived promptly and were very durable and of a high quality. The team and officials were thrilled with the tags:- not only were they useful in distinguishing individuals bags but the looked great and were also a great souvenir of their time away.
1 comment
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TonyGreater Melbourne (Metropolitan), VIC
Not Made in Australia!!!
If you think you are supporting an Australian business YOUR'RE NOT.
My book was posted from Malaysia. Photobooks World Wide.
Photo Books Australia is just a name. I won't be sucked in again.
1 comment
Photobook AustraliaPhotobook Australia
Hi Tony, thank you for your feedback. We are an Australian company and have an office in Melbourne - for more than 10 years. We don't currently manufacture locally due to commercial reasons but this may change in the near future.
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LisaGreater Melbourne (Metropolitan), VIC
Happy user
I ordered a photo book for our football coach recently. Quality was good and much appreciated by coach, and turnaround was great. Reasonably easy to use. Happy with the outcome. Lisa
1 comment
Photobook AustraliaPhotobook Australia
Hi Lisa, thank you for your order and feedback, much appreciated!
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Renata T.Sydney, NSW
Photo booklet
Recently, I ordered photo booklet for my daughter’s birthday. Not only it exceeded my expectations as for quality but it came on time which was very crucial for me. It wasn’t my first buy but every single time I was very happy with the quality of my ordered products, with the communication with the company and their professionalism with handling my special requests. Very much appreciated and recommended
Renata
1 comment
Photobook AustraliaPhotobook Australia
Hi Renata, thank you so much for your feedback. Glad to hear you are happy with the photobook and it was a pleasure to have been able to assist, cheers!
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Alan - SydneySydney, NSW
- 2 reviews
- 2 likes
when is canvas not canvas?
apparently the default option for canvas prints is ... wait for it ...cardboard (without ANY explanation). If you complain they say you had the option to upgrade but if you have come in on their "canvas print" route why would you think something else is the default
1 comment
Photobook AustraliaPhotobook Australia
Hi Alan, sorry to hear you aren't happy with the canvas. Yes previously we printed on high density foam board and we apologise this has not been updated on the website. The decision to change to compr... Read more
essed sheet board was due to sustainability reasons whereby now the canvas prints can be recycled. Differing from the traditional stretched canvases, our canvas is laser cut to perfection so there is no need for stapling or stretching over timber frames. This makes them lighter and easier to hang - in a lot of cases, nails are not required and double sided mounting tape is sufficient.Similar opinion? Write a review on ProductReview.com.au!
Can S
- 7 reviews
Great for photo gifts
I had a bulk order of magnets made for Father's Day, 3 different photos and they look great. Great work, lots of happy kids giving gifts to dads. Thanks Photobook Shop.
1 comment
Photobook AustraliaPhotobook Australia
Thank you for your feedback, much appreciated :)
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MASSydney, NSW
Exorbitant shipping costs!!!!
I brought a voucher for some canvas's and photo books while there was a sale on. The books themselves were great quality, the canvas's average but the shipping was outrageously overpriced. I will not be using Photobook Australia again as the shipping is a complete rip off!!!
1 comment
Photobook AustraliaPhotobook Australia
Hi Mas, sorry to hear you're not happy with the shipping price. This is what our couriers charge us and we don't mark up the price. This is beyond our control but we try to discount our products more ... Read more
to compensate for this. There is also the option to checkout and order multiple products to save on the shipping cost. We understand it may be more expensive than other options but it is an Express service with tracking and includes insurance for peace of mind so the products can be replaced quite easily if they are damaged or lost in transit, thank you.Similar opinion? Write a review on ProductReview.com.au!
annoyed
- 3 reviews
- 1 like
Sneaky price upgrades
Bought a vchr for a desk calendar for 6.95 when i processed the order i was charged an additional 3.95. Apparently the paper was upgraded somehow. Which was not stated in the order or receipt. I was told i was not able to cancel the order even though it was a few minutes after placing it.
1 comment
Photobook AustraliaPhotobook Australia
Hi there, thank you for your feedback. Unfortunately we are unable to cancel orders once they are placed as the process is automated and printing is done in batches for efficiency so it's important to... Read more
check the order prior to making payment. The prices are stated in the checkout process but $3.95 for the thicker paper is quite worthwhile as it's more durable and the calendar would be used all year round, thank you.Similar opinion? Write a review on ProductReview.com.au!
LeonieCentral Highlands and Goldfields, VIC
Great Products, Excellent Service
I have used Photobook Australia to make three photobooks, five canvas air prints and several smaller homeware items over the past two or three years. Their products have all been of great quality, and if you purchase a voucher when there is a sale, the value is amazing.
I expect the print quality from a professional lab would be higher, but the pricing would be MUCH higher. Give these guys a go. For great quality printing for most people you won't be disappointed.
My last order was a large canvas air photo, and it sustained some damage in tran...Read more
1 comment
Photobook AustraliaPhotobook Australia
Hi Leonie, thank you for your feedback! Good to hear you are happy with the product quality and service, cheers!
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Vouchers are a rip off
I purchased a voucher for $29.95 for a 40pg 11" x 11" hardcover book. When I created the book and placed the order it automatically charged an additional $14.95 for the lustre paper. It had an option to change the paper to a Matt which indicted that it was a zero cost but the $14.95 remained, no matter what type of paper I choose, the $14.95 stayed. Plus the cost of shipping is $14.95 . The total for the book is now $29.95 + $29.90 = $59.85 . This is the standard price of getting a 12" x 12" book printed by Harvey Norman or Shutterfly. ...Read more
Harvey Norman has FREE pick up at store options, saving delivery costs. It is not discounted or a bargain if its the same as normal pricing from other suppliers. The book arrived bent as it was not in a box. I managed to get it to straighten under some heavy books after a couple days. Im happy with the printing quality and the binding is ok. I was disappointed that I could not put a title on the spine of the book. I did love the 11" x 11" size but as I print approx 10-20 books a year, I don't think I will be using Photobook Australia again.1 comment
Photobook AustraliaPhotobook Australia
Hi Wen2tap, thank you for your feedback and sorry to hear that you are disappointed. For the hardcover books, the silk paper is included with the voucher and this would have the -$x.95 amount in the s... Read more
hopping cart and it's not a forced upgrade. Some of our competitors only include 20 pages as standard whereas ours are 40 pages and it's possible to put text on the spine. We do recommend contacting our helpline if there are any queries or concerns with costs and quality, thank you.Similar opinion? Write a review on ProductReview.com.au!
Natasha K.South East Queensland, QLD
- 2 reviews
- 1 like
Poor Quality and Customer Service
I was very excited to receive my soft cover photobook, but unfortunately it was a huge let down. Ive had soft cover photobooks printed through other suppliers and Photobook Australia just wasn't up to the same standard as others. The quality of the cover was very thin and didn't feel as durable as others I have printed. I also had a dispute with them and the level of customer service was not great at all. In the end Ive been left with a sub standard product and i'm really disappointed with the outcome. Not to worry there's other companies out there that actually provide better quality, service and price, so thats where i'm headed.
2 comments
Photobook AustraliaPhotobook Australia
Hi Natasha, thank you for your feedback. Sorry to hear about your experience, we weren't aware that your concern was the cover when you contacted us. The softcover is an entry level product although i... Read more
t does have it's purpose and for a little extra, the hardcover product would be a lot more durable.There were many issues with the product that I was sent and I made you well aware of all of them.
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Amazing wedding photo album!
Just received my wedding photo album. The quality of the deluxe photobooks is amazing, particularly the leather cover and the 400gsm paper. I did not need to upgrade to better photo paper and was very impressed by the high quality of the standard option. The round the clock customer service via chat was very helpful and shipping was fast.
1 comment
Photobook AustraliaPhotobook Australia
Hi there, thank you very much for your feedback, much appreciated!
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Peter JamesGreater Melbourne (Outer), VIC
Fast. Accurate. Sharp and Supportive.
Tried Photobooks for the first time about two months ago and was surprised at the quality of prints I had Printed. Even with a couple of defects the service team stepped up and solved the problems without fuss or hesitation. To get my framed prints and mid to high end albums turned around in under 7 days, delivered to my door is exactly what I needed from a print specialist.
1 comment
Photobook AustraliaPhotobook Australia
Hi Peter, thank you for your feedback, much appreciated! We're delighted that you're happy with the quality and glad to hear that our team was able to resolve any issues you had, cheers!
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Moira MMetropolitan Adelaide, SA
Perfect ever time - love receiving my completed Photobooks
I have produced about 50 Photobooks, notebooks and calendars over many years and every one has been perfect quality. I do use medium to high resolution photos. Delivery has always occurred within the stated time, with regular updates on its progress and a text on the day it is due to be delivered. I have had occasion to email and ring the support team and they have always gone above and beyond to help me. The ladies I have spoken with are professional, friendly and a delight to deal with. My friend has now swapped to Photobook as she was paying much for a similar product and the books fell apart quite quickly. Voucher specials are awesome!
1 comment
Photobook AustraliaPhotobook Australia
Hi Moira, thank you so much for your feedback and glad to hear you are happy with our products. Your message has been shared with the team as well and they appreciate your kind words, cheers! :)
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Nat SSydney Surrounds, NSW
- Verified customer
Terrible quality and they do not refund, so pay with paypal for security
2 orders, 3 books all low quality not worth the price, Zno are luxurious compared to them.
They wont refund me so i have to go through paypal. Terrible company to deal with. Absolutely every book i received was defect, the pages were bendy, the images were lacking in vibrancy and sharpness and for 3 hours i went back and forth with [name removed], taking photos and providing proof and nothing after 3 hours, he would not refund my money!!! they just wanted to send me out the same rubbish books. with same low quality and refused to refund the de...Read more
1 comment
Photobook AustraliaPhotobook Australia
Hi Nat, very sorry to hear about your experience. This is definitely not the standard of quality and service that you should be receiving. This has been escalated and one of our representatives will be contacting you shortly, thank you.
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Archie1234Greater Melbourne (Metropolitan), VIC
- 2 reviews
- 3 likes
Great Quality and Service
I've just completed my 4th photo book with Photobook Australia and couldn't be happier. You get good, old fashioned service with this company. A person on the other end of the phone and even a shop front. Perfect. The photo book itself is excellent quality (pay a few extra dollars for their photo luster paper).
I'll always us this company. What's not to love??!!!!
1 comment
Photobook AustraliaPhotobook Australia
Hi Archie, thank you for your feedback, much appreciated! We're happy to hear you're happy with the books and service. Cheers!
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Margie GSouth East Queensland, QLD
- 2 reviews
- 2 likes
Poor quality products
I purchased a clock which stopped working after only 6 months. Photobook do not stand behind their products which are clearly poor quality as they have told me they will only assist up to 30 days from the date of purchase. I won't be purchasing again.
2 comments
Photobook AustraliaPhotobook Australia
Hi Margie, sorry to hear about your experience. I believe the information conveyed to you by our support agent is incorrect as defective items have been replaced over a lot longer timeframe. We stand ... Read more
by our Quality Guarantee and if you can let us know what your order number is, we'll be happy to have this replaced for you, thank you.Hello
The order number is PB03132103 and the purchase date was 5 September 2018.
Thank you
Margie
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JFK01South East Queensland, QLD
- 3 reviews
- 3 likes
- Verified customer
Great quality product and very efficient delivery time
After a not so good delivery experience with a book last year I was very pleased with the service from Photobook Australia a few weeks ago. The quality of the book was excellent and I needed it in a hurry so paid for the express delivery. Sure enough this time frame was honoured and I received it 5 days after my order was placed. I am pleased also with the voucher offers Photobook Australia provides which makes the books affordable compared to others on the market. I have used the chat help a couple of times as well and have always had my questions answered.
1 comment
Photobook AustraliaPhotobook Australia
Hi there, thank you for your feedback! Glad to hear that you were happy with the album and delivery timeframe. If we can further assist, please feel free to call us on (03) 9887 6338, cheers!
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HansJuergenHunter Region, NSW
- 7 reviews
- 5 likes
Text and photos too dark,Delivery super quick
Have recently placed a series of photobook orders with Photobook Australia.
The deliveries have been super quick.
The last delivery ID 4279667 did not live up to the colour quality which I am used to from Photobook Australia.
The format has always been similar in photos and texts so that a comparison can readily be made.
This time the photos are 3-4 times darker and the blue texts are almost black.The brown tones also tend towards black.
What a pity. This time I am not totally satisfied.
Hans-Juergen
March 12th 2019 Update: After sales service
...Read more
1 comment
Photobook AustraliaPhotobook Australia
Hi Hans, thank you for your feedback and sorry to hear that the most recent album is not up to standard. One of our agents is currently reviewing the files and will be in touch soon, thank you.
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LilladyPerth
- 2 reviews
- 2 likes
Super quick delivery and excellent customer service
I have been using Photobook Australia for about 2.5 years after switching from a different company. Since then I have purchased over 30 photobooks and some other products from the website. Photobook Australia is consistently customer focussed, always ready and willing to help me with all my enquiries and quick to respond to any issues. My online orders arrive unbelievably quickly and the staff are extremely patient and always polite when I need assistance using the Photobook Designer programme or more recently, their own website design progr...Read more
amme. I usually choose to upgrade the paper for all the photobooks (for gifts) and have not been disappointed. Thank you, Photobook Australia, for your excellent customer service and quick delivery of beautiful photobooks! Lai1 comment
Photobook AustraliaPhotobook Australia
Hi there, thank you for your feedback and ongoing support, it is much appreciated! We're so happy to hear the team has been able to assist and deliver fantastic products, cheers!
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Questions & Answers
Sylvieasked
what is the difference of Imagewrap Perfect Bind & Landscape Imagewrap Perfect, how they look like?
No answers
Liza U.asked
I have created several excellent albums with Photobook Aust. without any issues, however, suddenly I'm unable to upload/add most of my photos - they keep getting rejected even though the format is identical to previous photos I've uploaded. Anybody able to help asap? Thanks
1 answer
Photobook AustraliaPhotobook Australia
Hi Liza, have you tried clear the browser cache and checking if the browser is up to date? Please contact on 03 9887 6338 for further assistance, thank you.
Mshop asked
These jokers printed my photos upside down on my wall calendar. In the past 3 days, I have sent them 15 emails with no response. I’ve tried calling both phone numbers in their website and both constantly engaged.
Can anyone help me contact this con artists?
1 answer
Photobook AustraliaPhotobook Australia
Hi Mshop, we apologise for the error, it sounds like the photos and calendar months were not bound correctly. Please PM use the order number or the email Ticket ID and we can organise a replacement for you, thank you.
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Photobook AustraliaPhotobook Australia
Hi Anne, thank you for your feedback. Glad to hear you are happy with the luggage tags and we look forward to your future projects, cheers!