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Photobooks Express

Photobooks Express (page 2 of 3)

3.5 from 49 reviews

Reviews

3.5

49 reviews
5
(18)
4
(13)
3
(4)
2
(2)
1
(12)
  • Product Quality
    4.3 (4)
  • Return Claim MadeYes (0) · No (4)
  • Customer Service
    4.0 (4)
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MsCSG

MsCSGSydney

Thanks for the good service!

published

Requested an extension to two previously purchased vouchers. Immediate, positive service. Thanks for the consideration and prompt reply to my request!

Breeze

BreezeSydney

  • 3 reviews

No problems so far - but I hate their logo on the back of the photo books

published
Draganotz

DraganotzSydney, NSW

  • 16 reviews

Really nice photobooks...best & easiest software out there

published
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Wonderful products and fantastic quality.

published

I have made numerous books and other products with this company and I find their software very easy to use and the books are such good quality. My friends can't believe how beautiful they are, when you purchase a voucher the prices are unbelievably cheap for such amazing products. This is a wonderful company who have great products!!

Barb

BarbSydney

  • 3 reviews

LOVE Photobooks Express

published
JennyMc

JennyMcGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent quality product

published

How can this be a good product?

published

Do not waste your time with this product. I am a competent computer user and have use many photo software and I found photobooksexpress sluggish, sticky and slow. What I find most annoying is it doesn't align photos vertically or horizontally or evenly spaced apart. If you want your photos on the page in a straight line at the top of the page, without using their template (there isn't one for this anyway) you have to rely on your eyesight. The ruler may help but it's difficult to know if the photos are exact and it can make all the difference when you get the product printed. It will be obvious if your pic's are 1 ml out up or down! Photbooksexpress don't do refunds. Beware.

Margaret. B.

Margaret. B.Metropolitan Adelaide, SA

  • 3 reviews

Standard of book was very good

published

My first book went without a hitch. However I had a lot of trouble getting started with uploading soft ware and photos with my second book. . Photo express email support was efficient.
When my book arrived it had red and green crosses on pages that hadn't been completely filled with photos.
On contacting photo express through email there was an explanation that made no sense to me, as it didn't directly answer my questions and the last sentence was 'Preview your book before submitting'! I thought that I had! It would have been helpful if when the company received my book they could have seen my mistake and let me know so that I could have made any corrections.

Wendy

WendyNorth Qld

  • 2 reviews
  • 3 likes

Book was of great standard

published

First time I have done a photobook and this was for my 'once in a lifetime' trip so was a little nervous but the quality was terrific. The program took a little getting used to but got the hang of it. Would definitely buy from them again

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Juliette

JulietteAdelaide

  • 4 reviews
  • 5 likes

Laughable product and service

published
Jay

JayGreater Melbourne (Outer), VIC

Really great results in the end!

published

I am very pleased with the photobook, it is very high standard . The main difficulty seems to be in checking out and uploading the files because the upload keeps stalling and instructions are lacking as to whether to start again or just keep waiting-and waiting.

Shocking customer Service

published

Used them heaps of times with the Vouchers I have bought whenever there was a special. Once I used wrong code of my many codes and tried to change the order .After several attempts of contacting them they finally replied with : You just have to buy another Voucher.Nothing they can do.
Softcover Albums are really bad too. The printing quality is OK but the pages are stapled together in the middle. You get what you pay for, I guess!!!

Karenn

KarennCanberra 2600, ACT

  • 2 reviews
  • 1 like

Added Costs to Voucher

published

The first book I ordered went very smoothly and was very pleased with the results however I just finished another one after buying 3 more vouchers and when I got to the check out, they wanted to charge me an extra $165 for special silk paper. The customer service told me that I didn't have an option of choosing different paper. However when they explained to go through to complete the order, the extra cost came off the total. It was a welcomed relief. I found the customer service provided very prompt responses and were very patient.
The finished product of initial purchase
Not enough page style options and or background colours.

Shocking product, shocking service

published

We have spent more than 30 hours to painstakingly create a wedding album book of 40 pages. The product is clumsy, and not intuitive. Finally got a completed book. Then spent a further 5 hours trying to order. Could not proceed past the first order cart stage - IT issues all over the shop. System froze, had to delete the order and try again. Finally, one deleted order too many - presto - book gone.... we are simply speechless.

Shocking IT, non standard cut & paste functions, clumsy options

Photobooksexpress--Happy

published

Photo Express contact link does not work but I found their email address they do answer.
E help@photobooksexpress.com.au
Just needed the E in front of the help.
Still making my first album but all it is going good so far. Reason I wanted to contact them was because I want to be able to work/access the one project on 2 computers, they answered very prompt with a solution to my query, so far very happy with this company.

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Kathy

KathyQueensland, 4551

  • 4 reviews
  • 5 likes

Terrible customer service

published

I've used photobooks express before when everything worked without a glitch. This time after I'd paid my money customer support was non existent. I'm obviously talking to a computer. I'll be taking this further, perhaps to The Checkout or ACCC. I won't be using this company again. Up your game photobooks Express. What about a telephone number where I can speak to someone.
When it works it's good.
No customer service so if something goes wrong too bad.

Rhondaj

Rhondaj

  • 2 reviews

Great Company - Extremely helpful

published

I was extremely impressed with the customer service - I had trouble with my internet at home, and Customer Service mailed me out a disk so i didn't have to download. Had trouble with a voucher code when redeeming, again customer service excellent - sorted me out and made sure all was ok before I hung up. Then my photobook arrived in the mail - I was very very happy - great quality. Software was easy to use and lots of options
Options, quality, customer service

rob G

rob Gmelbourne

Photobooks software and contact

published

The software is difficult to manipulate and rigid.
There appear to be limited page layout and photo shape options available.
The screen layout is not obvious and unlike standard programs from the major IT Companies.
The online help facilities are unfriendly.
The contact telephone and online services do not appear to work.

March 5th 2015 Update:
My previous review was quite critical of the package as it did not seem inrinsically obvious and there are lots of hidden options and methods to change items.
Having done 3 more books I find it easier and very powerful and produces a good result though still it is a bit of learning experience each time.
Easy to start at a basic level
Ver hard to manipulate and to obtain support

Very satisfied

published

Lasting memories

published

Made a book for my father on our trip to Borneo to honor his father who died in POW camp there. Took a long time to get it right but the result was something I am sure will be passed on down the generations. Even old photos of poor quality that I added came out much better than i anticipated.
Inexpensive with coupons, exceptional quality, quick turnaround once I finished
Can be a little difficult to navigate, but well worth the effort

Page 2 of 3
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Questions & Answers

Julie

Julieasked

Do you have quality control??? If so they are useless. Received a calendar for Xmas and the first page was covered in banding lines. Terrible quality. Yes I know you probably have thousands of orders but surely the person wiring the calendar saw the problem. Otherwise retrain them

2 answers
Photobooks Express
Sophie G.Photobooks Express

Hi Julie,
We're sorry to hear that there was a issue with your Calendar order.

A lot of our Projects tends to have the washed out, faded, stripey backgrounds so a team member may not have noticed the error. However if the error was very noticeable, we are curious to learn more about this.

Would you be able to send 2 Photos to smile@photobooksexpress.com.au and a team member will be able to help you with the replacement and also learn who was creating your order.

Thanks again Julie, and our sincere apologies for this inconvenience caused.

Julie
Julie

It wasn’t my order, it was a present given to me. I mentioned it to the person who gave it to me but it was too late. Just thought you should be aware of it

coral

coralasked

How do I put a spine with text on it for a A4 landscape book

1 answer
Photobooks Express
Sophie G.Photobooks Express

Good morning Coral,

Thank you for your query.

Please click on this link and it will have screenshots on how to Create a Spine Text on our Software.

http://support.photobookshop.com.au/index.php?/PhotobookShopcomau/Knowledgebase/Article/View/62/0/how-do-i-add-text-to-the-spine-of-the-book

Thank you, and we hope you have a great day.

mozza m.

mozza m.asked

Is photobook express the same as photobook Aust??

1 answer
Photobooks Express
Sophie G.Photobooks Express

Hi Mozza,

Photobook Express is not affiliated with Photobook Australia.

Get an answer from our members and Photobooks Express representatives

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