Wonderful products and fantastic quality.
I have made numerous books and other products with this company and I find their software very easy to use and the books are such good quality. My friends can't believe how beautiful they are, when you purchase a voucher the prices are unbelievably cheap for such amazing products. This is a wonderful company who have great products!!
LOVE Photobooks Express
I have been using Photobooks Express for a couple of years. I was prompted to write this review when I chanced to read some already here and they were not glowing. I don't know how anyone could criticise any aspect of this company.
They are totally reliable, their work is magnificent, their prices are amazing. I cannot find enough superlatives to describe them and do not have a single criticism When friends see my books, they are in awe. Makes me feel good. ( Ha ha.) They think I am so clever and it is all the spectacular productions th...
Excellent quality product
I had difficulty when I started on my first photobook, problems mainly with uploading photos. After using it for a while now I love it. I discovered the "hide used pictures" option makes it much easier! I use the online version and strangely I have a limited amount of backgrounds and embellishments on my home laptop compared to opening the same online project on my work computer. The photobook I received was EXCELLENT quality, with lay flat pages on normal paper with hard cover, and I couldn't be happier. I'm now working on my second one and I'...m finding more and more ways of being creative. e.g. stretch a photo over the double page (low quality doesn't matter), send it to back and adjust opacity - or effects. Then the background used behind that changes the look also. I think many of the negative issues mentioned in the posts below are "non-problems" and just needed thinking through. I had problems recently putting an order through when one photo was causing problems. I phoned the Helpline number (on a Melbourne public holiday) and there was a very helpful person who suggested I save the project under a different name. He stayed on the line until I knew I was ok.
How can this be a good product?
Do not waste your time with this product. I am a competent computer user and have use many photo software and I found photobooksexpress sluggish, sticky and slow. What I find most annoying is it doesn't align photos vertically or horizontally or evenly spaced apart. If you want your photos on the page in a straight line at the top of the page, without using their template (there isn't one for this anyway) you have to rely on your eyesight. The ruler may help but it's difficult to know if the photos are exact and it can make all the difference when you get the product printed. It will be obvious if your pic's are 1 ml out up or down! Photbooksexpress don't do refunds. Beware.
Standard of book was very good
My first book went without a hitch. However I had a lot of trouble getting started with uploading soft ware and photos with my second book. . Photo express email support was efficient.
When my book arrived it had red and green crosses on pages that hadn't been completely filled with photos.
On contacting photo express through email there was an explanation that made no sense to me, as it didn't directly answer my questions and the last sentence was 'Preview your book before submitting'! I thought that I had! It would have been helpful if when the company received my book they could have seen my mistake and let me know so that I could have made any corrections.
Laughable product and service
As part of the Christmas promotion Photobooks Australia were offering 12 Christmas ornaments for $25. I made my ornaments and happily awaited their arrival - they were to be gifted on the 9th December to the family as we were to be overseas for Christmas. At the start of December the ornaments arrived - they were not the shapes I'd chosen, some had the image centred on one side and half cut off on the other, others cut the head of the subject off. I called and spoke to them who said I'd caused the problem by using the software to make image hol...der boxes on the ornaments so their guys had to guess what I wanted (I'm not sure why they couldn't've called or emailed and checked??). I accepted their software is not as good as others and also accepted their offer of replacement, which I was assured would be express posted and would arrive on the 9th. I asked for a refund but they apparently don't do refunds. I said this was against australian law of the product is faulty but they weren't interested. The 9th came and went with no ornaments and while I was overseas I received an email from Australia post saying they were awaiting collection. We collected the replacements this week to find heads are still cut off and they look nothing like the proof I ordered. I have emailed again saying I'd like a refund as there's no point having another replacement now Christmas is over and there's been no response... Very poor service and I'm inherently distrustful of companies who have a no refund policy.
Really great results in the end!
I am very pleased with the photobook, it is very high standard . The main difficulty seems to be in checking out and uploading the files because the upload keeps stalling and instructions are lacking as to whether to start again or just keep waiting-and waiting.
Shocking customer Service
Used them heaps of times with the Vouchers I have bought whenever there was a special. Once I used wrong code of my many codes and tried to change the order .After several attempts of contacting them they finally replied with : You just have to buy another Voucher.Nothing they can do.
Softcover Albums are really bad too. The printing quality is OK but the pages are stapled together in the middle. You get what you pay for, I guess!!!
Added Costs to Voucher
The first book I ordered went very smoothly and was very pleased with the results however I just finished another one after buying 3 more vouchers and when I got to the check out, they wanted to charge me an extra $165 for special silk paper. The customer service told me that I didn't have an option of choosing different paper. However when they explained to go through to complete the order, the extra cost came off the total. It was a welcomed relief. I found the customer service provided very prompt responses and were very patient.
The finished product of initial purchase
Not enough page style options and or background colours.
Shocking product, shocking service
We have spent more than 30 hours to painstakingly create a wedding album book of 40 pages. The product is clumsy, and not intuitive. Finally got a completed book. Then spent a further 5 hours trying to order. Could not proceed past the first order cart stage - IT issues all over the shop. System froze, had to delete the order and try again. Finally, one deleted order too many - presto - book gone.... we are simply speechless.
Shocking IT, non standard cut & paste functions, clumsy options
Photo Express contact link does not work but I found their email address they do answer.
Just needed the E in front of the help.
Still making my first album but all it is going good so far. Reason I wanted to contact them was because I want to be able to work/access the one project on 2 computers, they answered very prompt with a solution to my query, so far very happy with this company.
Terrible customer service
I've used photobooks express before when everything worked without a glitch. This time after I'd paid my money customer support was non existent. I'm obviously talking to a computer. I'll be taking this further, perhaps to The Checkout or ACCC. I won't be using this company again. Up your game photobooks Express. What about a telephone number where I can speak to someone.
When it works it's good.
No customer service so if something goes wrong too bad.
Great Company - Extremely helpful
I was extremely impressed with the customer service - I had trouble with my internet at home, and Customer Service mailed me out a disk so i didn't have to download. Had trouble with a voucher code when redeeming, again customer service excellent - sorted me out and made sure all was ok before I hung up. Then my photobook arrived in the mail - I was very very happy - great quality. Software was easy to use and lots of options
Options, quality, customer service
Photobooks software and contact
The software is difficult to manipulate and rigid.
There appear to be limited page layout and photo shape options available.
The screen layout is not obvious and unlike standard programs from the major IT Companies.
The online help facilities are unfriendly.
The contact telephone and online services do not appear to work.
March 5th 2015 Update:
My previous review was quite critical of the package as it did not seem inrinsically obvious and there are lots of hidden options and methods to change items.
Having done 3 more books I find it easier and very powerful and produces a good result though still it is a bit of learning experience each time.
Easy to start at a basic level
Ver hard to manipulate and to obtain support
I bought 2 vouchers through Deals.com.au and paid only $39 for a 100 page 26cm x 33cm hardcover photobook, valued at $222. So the value was exceptional and the quality turned out to be very good. We've done photobooks before with a different company, the photobooks express is much easier and reliable and once you get used to the programme it's rather easy to use.
The first book took me a good few days because i wasn't used to the programme and i'm bit fussy with what i wanted, when comes to the second book it was rather easy, i finished 100 pa...
Made a book for my father on our trip to Borneo to honor his father who died in POW camp there. Took a long time to get it right but the result was something I am sure will be passed on down the generations. Even old photos of poor quality that I added came out much better than i anticipated.
Inexpensive with coupons, exceptional quality, quick turnaround once I finished
Can be a little difficult to navigate, but well worth the effort
I took a while to create the perfect result and it was worth it! Love the end result, a beautiful coffee table book that I will be proud to show anyone! enjoyed. I enjoyed being creative with the program and the more I used it the more creative I was able to be. A fun program with which to create a lasting memory of great times.
Finished product very pleasing. Program easy to use once you get used to it.
Download process didn't work. Had to send data on CD but that worked ok
How do you contact these people?
I am on my third book and have been very pleased with the other two in terms of quality of the product. Previously I used another company but switched because their reproductions were too dark, and because photobooks express had a phone number and answered when you called. Now the phone number seems to have disappeared. They are supposed to be emailing me a new password but the email has not arrived so I have a book ready to go and can't send it unless they send the email. Otherwise I have no way of contacting them.
Books have been good value for money in the past
I can't contact them!!
Coupons are well worth!
I have purchased at least 12 coupons and made many books for myself and now for my friends. The quality of the paper is really good and I am currently doing 6 more books and 6 calendars. The quality of my books (most of mine are of holidays) are fantastic and I will continue with this company. The customer care has improved and if there has been a problem it has been sorted out. I love these books!
I personally like the program. Once you spend a little time with editing you will get quicker at making your book.
Questions & Answers
Is photobook express the same as photobook Aust??
Sophie G.Photobooks Express
Photobook Express is not affiliated with Photobook Australia.
How can I change the font and size and save so it is the default for this book I am doing?
Can people in New Zealand use this site?
I think you should be able to Donna - their website gives delivery times for Australia and also New Zealand. Just to make sure I suggest emailing them - I have always found them very helpful. My tip when making a photobook - make sure you auto enhance all your photos to ensure they are light enough, otherwise the photos may look a bit dark in the printed book.
Sophie G.Photobooks Express
We do have a sister website that is user friendly for our New Zealand customers.
Please follow the link below.
Thank you Donna
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