Photobooks Express

Photobooks Express

 Verified
Photobooks Express
4.3

142 reviews

PositivevsNegative
83% · 11817 · 12%

Reviews

142 reviews
Annie
Annie
 

Excellent support

Great quality and great follow up customer support. I am very impressed with everything about this company. The wedding book looks great and follow up conversations with photobook resulted in great service. Show reply
Lis
LisNorth Queensland, QLD3 posts
 

Perfect

The canvas of our beautiful Granddaughter takes pride of place in our home, alongside the one of her big brothe, which was also purchased from PB Express. Once the order was in, it was only a week before we received it. Thank you Photobooks Express, the picture is so clear and we love it!  Show reply
Glenn Rossiter
Glenn RossiterSouth East Queensland, QLD2 posts
 

Another Great Photobook in our large Collection

We've used PhotoBooks Express over many years. The latest book was a 2nd volume in our Travel Photography set. Excellent as usual. Customer support was also wonderful, with manager ordering a reprint following some important text errors. Couldn't recommend PBEx more highly. Show reply
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Satisfied
Satisfied
 

Excellent stuff

I have enjoyed making photo books with PHOTOBOOK EXPRESS. I have made five little books that turned out a treat. I even helped a friend to get started. It was absolutely great and a challenge for me too. Show reply
Margaret  Klower
Margaret KlowerMid North Coast, NSW4 posts
 

Photobooks Express has won me!

I have created 4 photobooks so far with Photobooks Express and will continue to make more with them. The quality of the finished product, speed of delivery and price is unbeatable and I have compared it to many other suppliers. Even photos that are over a 100 years old come up beautifully. The software is easy to use and has a great range of themes and clipart to choose from. I love it! Thank you, they make wonderful gifts, and allow me to get in touch with my creative side at the same time. Show reply
cmg
cmgSydney, NSW6 posts
 

A decade of photobooks !!!

Have been using Photobooks Express for almost decade now.
Quality product and service. So easy to use. I haved ordered about 8 of photobooks over the years. Very happy each time. I have one WIP right now.
The photobooks are such a beautiful way to store and look at favourite memories. From a more formal look to fun and vibrant, the options are endless.
Highly recommended. Wait for sales, so can do more !!

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RITA
RITAPerth, WA
 

My tenth album

I have always been extremely happy with the quality of the albums and the ease of using the on line album maker.
The choice of page styles, colours and other add ons help create a fantastic keep sake that I am proud to show off. Show reply
Pam
Pam
 

Great result once more

Our Family Album for 2020 was of the same high standard we have experienced with the many photo books we have submitted for printing. It was printed & posted back in seven days. Show reply
Heidi C.
Heidi C.4 posts
 

So easy to do and great quality

I've made several photobooks over the years and I treasure them! They often have cheap vouchers so it works out to be great value. The software is very user friendly. Highly recommend.  Show reply
Maggie
MaggieSouthwest, VIC3 posts
 

Fantastic product for all your memories

I absolutely love Photobook Express, I have done many photobooks for myself and gifts for family. The product is of a very high standard, they are easy to make and delivered very quickly. Their canvases and acrylic frames are also very beautiful. I have recommended this company to many of my friends. Show reply
Prashikha
PrashikhaGreater Melbourne (Metropolitan), VIC
 

Great customer service

I have used them a couple of times. First was to print a photobook for my parents with the memories of their stay in australia. The online process was super user friendly and easy. The order was delivered in a timely manner. It was my first ever photo book and I loved it. My parents raved about it being the best present.
There were some issues with my 2nd order which was photo prints. Ben from customer service was super helpful and quick to get it sorted. A few emails back and forth and the issue was resolved. They sent me a reprint just the way I wanted at no cost. Great way of printing your special moments and memories. Will definitely use them again. Show reply
Debbie Melbourne
Debbie MelbourneGreater Melbourne (Outer), VIC8 posts
 

Great product. Brilliant gift

So excited to receive this Photobook. It turned out as I expected. This is around my 10th book with Photobooks Express. What was more exciting was giving it as a gift to a friend. She loved it. Quality is always top class, delivery quick, program easy to use. Will continue using them whilst the quality is there. One VERY HAPPY customer.  Show reply
Sarks9009
Sarks9009Sydney, NSW3 posts
 

I am so impressed!

After our return from a holiday I always get a couple of photobooks done by Photobooks Express. I've had about a dozen done so far and I've always been happy with the quality. The downloaded design software is always a peach to use as well. This time I decided to have one of my holiday pictures made into a 40 x 60 canvas print done for the first time. Wow, just wow! Why have I waited so long to do this? It not only looks fantastic but packed really well for shipping. I'll be getting more done guaranteed. Thanks guys, job really well done! Show reply
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Ian T.
Ian T.Metropolitan Adelaide, SA8 posts
 

Large Rectangle Cutting Board - WOW!

So happy with the Large Rectangle Cutting Board I ordered via Photobooks Express. The quality of it is fantastic and I am so happy with it! Quick production and delivery time. Can't believe how good it is and amazing for the price. It is a gift ... just wish I had ordered one for myself too.
Thank you Photobooks Express. Show reply
John D
John DGreater Melbourne (Outer), VIC2 posts
 

Affordable (with coupons only) with fair quality

I've ordered more than 10 photobooks, including 1 lay flat (non-pro). The print quality is good (acceptable) for the price which is very good. As long as you are aware that <$50 for a 100 page large photo book is not going to buy you "pro quality" prints you'll be satisfied. There is occasional banding, colour shifts, and graduations in skin tones that are patchy. I'm a repeat buyer over 5 years+, but the quality is definitely not excellent (for the photobooks). Show reply
BARBARA
BARBARA
 

photobook

we ordered 2 books from you and have received them and they are perfect. I would just like to let you know after i tried tracking the order i received a email saying i owed money. the number you gave did not match so i knew it was a scam. They are asking for money to complete the delivery.
email is shipment tracking<newsletter@nl.privilegejour.fr Show reply
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jane67
jane67AU4 posts
 

stop sending deals when your machine is broken

I sent my photobook in for processing in early March and still haven't received it. I had no word from them as to why it was taking so long, so I contacted them and was at first told it was because of the virus restrictions and it might take a bit longer. I waited and waited and waited and finally contacted them again late last week and now I've been told their machine is broken and they can't get the part. So why then do they keep sending out ads for vouchers and discounts if they can't process the books? Beware of this company at the moment...
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SEd
SEdAU3 posts
 

Excellent!

I love using Photobooks Express! I have ordered a lot of photobooks in different sizes, finishes etc and they have all been of top quality with speedy delivery. Worth waiting for the many specials as this reduces the cost of them considerably. Always recommend them to friends if they are thinking of putting a photobook together. Show reply
Larraine
LarraineSydney, NSW2 posts
 

Happy outcome

I have made 7 books and have been delighted with them, however on the last book the quality was not up to their usual excellent standard. I took it up with their customer service and all my issues were addressed. My book was reprinted and I am very happy with the outcome. Thank you, happy customer.

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Galgano
Galgano2 posts
 

Poor Customer Service

I don't have any issues with their product however their customer service is non existent. I've had 11 books printed by them and all are excellent. I've emailed on numerous occasions and they never respond. They have been using a courier to deliver to the inner west of Sydney and they never attempt to deliver but drop off at a Newsagent and don't send any notification. I've had a shipment left there for 6 weeks with no contact from courier or newsagent. I've recently emailed to have an out of date code reactivated and no response. There are other photobook companies in Australia and it may be time to try them.

Rosie
Rosieloxton
 

I am addicted!

I have now made 12 books, usually 100 pages and am delighted with them all. Have ordered an extra 6 of various ones for travel friends. Thank you so much. Just one thing I have noticed is that I have to keep the front page pictures a little smaller as they want to ride up a little. Not a problem but something for me to remember.

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Travels2018
Travels20182 posts
 

So happy

First time I have used Photobooks Express. Created a 120 page book and so happy. The book was shipped within the 7 working days and delivery took 3 days. Quality of the book is fantastic & very happy with the clarity of the printing and quality of the paper. Will be creating more books - at a great price! M

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JaeBea
JaeBeaAdelaide2 posts
 

Perfect in quality and service!

This is the 2nd photo book I have created with the help of Photobook Express. I received it today and couldn’t be any happier. I was just as impressed with my first book. Both books were 100 pagers and they mean the world to me - so many wonderful memories all captured in one unique book. Thank you so much for the ease, quality and quick (and secure) delivery!!!!!!!!

I’m now onto my 3rd book....

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Janice
Janice
 
Unhappy Customer
Unhappy CustomerBrisbane7 posts
  Verified

Very unhappy, photo book is almost black

Photos in my new 130 page photo book are so dark I can't see most of the details, this is the case for every page in the book. No phone support. Online support is always offline. Submitted a ticket for help but despite now being allocated to two people, have received no response or update.

Merriweather
MerriweatherSouth East Queensland, QLD2 posts
 

Photobooks

I would highly recommend your company as producing a very high quality product and delivering it within 2 days to acommodate my deadline.. The service is excellant and the assistance through the help line is spot on. Thank you photobooks express.

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Chris F.
Chris F.
 

Great service

I emailed Photobookexpress on Monday to complain my book was printed too dark. They asked me for samples of the photos, explained why they had printed so dark and gave me hints of how to avoid this in future. They then offered to run the book through their software and reprint it. Here it is Friday and I have just received my reprint book and it's perfect. Couldn't ask for better service.

Lou
Lou
 

Don't trust the international phone staff!

Ordered for my father-in-laws 70th birthday - called to make sure I would get it in time. Got told no problems no need to upgrade your order. Surprise surprise there is no photo book! Thanks for ruining my gift for my father-in-law. Never ever again!

N Bell
N BellBellingen2 posts
 

Very bad service

My previous experience with photo express was good. However, 3 weeks ago I purchased 2 vouchers to reproduce 2 photobooks of the photo book i had done previously. Following their email instructions, I was not unable to upload the photobook for production. I have phoned and left messages, emailed 3 times, phoned again and their phone cuts out. And I have not received one response to help me with my problem. I am stuck with 2 vouchers and no one is getting back to me. I am now very concerned that i have lost the money i have paid photobookexpress.

coco
coco
 

fabulous photo book and service

I've used photo books express for several books and calendars and the quality is excellent. I would recommend the service to everyone! In the past 100 books, calendars etc ordered there was only an issue with one book and it was reprinted and delivered with no hassles. Keep up the good work!

JBones
JBonesAdelaide3 posts
 

I Love these books

I have done 9 books now and have another 3 in the pipeline. The programme is easy to use and the end product is really good. The quality of the paper and colours are great, the paper is a heavier weight than others and the gloss pages are lovely.

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Bruce H
Bruce HSydney Surrounds, NSW83 posts
 
Robyn
RobynGreater Melbourne (Inner), VIC7 posts
 

I finally made my recipe book

I have been threatening for years and finally purchased a recipe book voucher. Lovingly spent hours collating and sourcing matching photos for my family favourite recipes. I am so thrilled with the result. The first friend I showed it to, requested the name of the company so she can make books for her daughters in law. I'm now adding more 'family and friend's recipes to add an extra 20 pages to my duplicated book which I plan on buying multiple copies of and giving as presents to the family / friends. Couldn't be happier.

MsCSG
MsCSGSydney2 posts
 

Thanks for the good service!

Requested an extension to two previously purchased vouchers. Immediate, positive service. Thanks for the consideration and prompt reply to my request!

Breeze
BreezeSydney5 posts
 
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Draganotz
DraganotzSydney, NSW45 posts
 
Maggie
MaggieSouthwest, VIC3 posts
 

Wonderful products and fantastic quality

I have made numerous books and other products with this company and I find their software very easy to use and the books are such good quality. My friends can't believe how beautiful they are, when you purchase a voucher the prices are unbelievably cheap for such amazing products. This is a wonderful company who have great products!!

Barb
BarbSydney3 posts
 
JennyMc
JennyMcGreater Melbourne (Metropolitan), VIC2 posts
 
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