Disappointed by the quality of the finished book. The photos were looking great at the preview stage but once i received the finished product the pictures were blurry.....and they were taken on a high quality camera.
Creating the photo book was limited. You only had a few options for page layout.
Customer service was great when I requested an extension of time to complete the book but my beautiful photos do not look so good in this book. very disappointed.
Spent hours on 2 books only to be disappoint by the quality of the resolution and blurriness of the images. I've used other providers on multiple instances but thought I'd try these guys, what a shame I did! Customer service said it was my fault for choosing the effect that lightens the picture. Software is also very limiting, you can't change page coloration for each page, you can't change the design for each page - very limited option compared to most other photo book sites. Give these guys a miss. Save you cash!
Very Poor Quality & Over Priced
Very very very disappointed in a photo book that cost nearly $140 - the paper used is cheap crap and crinkles.
The photo quality is pathetic compared to others I have used. Only reason I tried this mob was the other decided to downsize the A4 - but I will be going back to them......
When I complained they said I chose the cheaper paper......hate to have seen the price of the good stuff.
If I could have given a MINUS Star I would have.
I am seriously thinking of burning the book, videoing it and putting on Facebook, Twitter etc
A3 size books are brilliant.
I have had many books made for different reasons but the A3 size book - (when I can get it on sale) is a wonderful book of memories. This size really brings the photos to life. I have been very happy with the company every time and have used to customer service to ask questions re download etc.
- Verified customer
Excellent support, very helpful
Initially had problems downloading software, but email assistance brilliant. Many many projects, very handsome results. Sturdy products, excellent keepsakes. I particularly appreciate that the software is on my own computer - some alternative products are all on line, so very very slow to compose as I like to create pretty complex projects!!
Great service ever time!
Purchased vouchers from Groupon years ago and tried them out.....loved the result. One book arrived with the hard cover spine squashed but the whole book was replaced immediately. Since then, I have had 9 other books done and have also recommended to friends and we are all very happy with quality, service and time frame for delivery. Many thanks Marti......always very helpful.
Great product and service
I have had 3 photobooks and 1 calendar printed in the past 18 months, and have been very happy with the results each time. I make sure I have good quality photos to start with, and I use the automatic enhancement on most of them. I have had no problems with the software, and I only download updates that are relevant to the project I'm working on. I recently accidentally deleted an email with my voucher details. An email to their contact to explain my problem resulted in a very prompt response with my voucher number.
I recently got my 100 page book back and was extremely disappointed at the poor quality of the product. All the photos are very dark and grainy. As I have several people that want to also purchase copies of my book, I am going through the order and increasing the lightness on each one. So annoying!!!!!
STILL WAITING FOR CUSTOMER SERVICE TO RESOLVE A PROBLEM
I had trouble ordering my 46 page Photobook - it has now been 4 days since leaving many phone messages and email messages to PhotobooksRus and still the issue is unresolved. They simply don't reply to phone calls or emails. It's a shame as I have never had any trouble in the past. I'll keep you posted.
VERY user Unfriendly and disgusting customer service!!
Purchased a deal online and downloaded the software... If only I knew how many problems I'd have!! Every time you log into your project you have to update the software which takes forever!! Not only that, but it took me so long to try and work out how the hell to download it onto my mac. Once you eventually have the software you require, the program is so user unfriendly that I've actually given up using it and will probably lose the $100 plus that I've spent on this rubbish! I have been in contact with the company to try and get a refund as this was definitely not what I wanted to spend my money on but all I got was rudeness! If I knew it was going to be so complicated I wouldn't have spent my money on it.
bad software - ok pictures
It took ages to upload my pictures to the software which bombed out a few times. I took hours to make the album. I have a 2 for one deal and due to time limit problems of final uploading for ordering (30 mins in-between albums) they only honoured one album. The customer service is terrible with no reply from them.
The book arrived in good time. The book has a good bind but poor quality pictures - the colouring if all off and some pictures very bad quality.
Not overly impressed - could not give this book as a gift or have as a keep sake...for precious memories. Good enough for a cheap book where you don't need quality. inexpensive with group on deals, software easy to use and flexible for layout bad quality pictures / printing. bad customer service. software takes ages with many problems and freezing.
Poor software and just as bad customer service end product actually OK
Purchased two vouchers via Groupon thinking after a year the software would be upgraded and more user friendly! The process: Download software, then update software (why is this not ready to use after downloading?) wait around 30min-1 hour to update software, then start creating photo book, which I found is not landscape photo friendly, most photo book pages are portrait friendly so you have to keep inserting photo frames and re sizing. After working on your photo book save and close, open the next day and you guessed it wait for the software t...o update! Yes this happens every day... Overall very user unfriendly. There is a telephone customer support line plus a mobile for tech support however neither are ever answered, you can leave a message but it too 3 days for a response, then email was the same I phoned both the land line 20 times each over 3 days Thursday, Friday and Monday to see if I could get anyone to answer alas no... Very poor software to create the book in the first place, very slow customer service
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