??!
1 photo
Photobooks R Us

Photobooks R Us (page 2 of 2)

3.7 from 40 reviews

See the Best Photo Printing Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
19
4 star
6
3 star
3
2 star
6
1 star
6

Bad Quality

published

Disappointed by the quality of the finished book. The photos were looking great at the preview stage but once i received the finished product the pictures were blurry.....and they were taken on a high quality camera.
Creating the photo book was limited. You only had a few options for page layout.
Customer service was great when I requested an extension of time to complete the book but my beautiful photos do not look so good in this book. very disappointed.


Don't bother!

published

Spent hours on 2 books only to be disappoint by the quality of the resolution and blurriness of the images. I've used other providers on multiple instances but thought I'd try these guys, what a shame I did! Customer service said it was my fault for choosing the effect that lightens the picture. Software is also very limiting, you can't change page coloration for each page, you can't change the design for each page - very limited option compared to most other photo book sites. Give these guys a miss. Save you cash!

Redman

RedmanPerth

Very Poor Quality & Over Priced

published

Very very very disappointed in a photo book that cost nearly $140 - the paper used is cheap crap and crinkles.
The photo quality is pathetic compared to others I have used. Only reason I tried this mob was the other decided to downsize the A4 - but I will be going back to them......
When I complained they said I chose the cheaper paper......hate to have seen the price of the good stuff.
If I could have given a MINUS Star I would have.
I am seriously thinking of burning the book, videoing it and putting on Facebook, Twitter etc

A3 size books are brilliant.

published

I have had many books made for different reasons but the A3 size book - (when I can get it on sale) is a wonderful book of memories. This size really brings the photos to life. I have been very happy with the company every time and have used to customer service to ask questions re download etc.


PWilliams

PWilliamsGold Coast

Great service

published

Great help service when I needed it and I am very happy with the end product will always use PBRUs.


ausmist

ausmistGippsland, VIC

  • Verified customer

Excellent support, very helpful

published

Initially had problems downloading software, but email assistance brilliant. Many many projects, very handsome results. Sturdy products, excellent keepsakes. I particularly appreciate that the software is on my own computer - some alternative products are all on line, so very very slow to compose as I like to create pretty complex projects!!


Beware...NOT Recommended

published

Nil customer service. 3 calls not responded to. Very clunky product. Cannot upload project and as I cannot get help. I want my money back. Hours and hours wasted doing the project.


So hard to get in touch

published

I can't even access to software download page. They don't answer their phone, don't get back to you via email in a timely fashion. I can't even get started! I want my money back. At this rate my voucher will expire before I even start!

Ed53

Ed53Brisbane

  • 4 reviews

in general excellent product

published

I have had many books done and only had a few minor issues with colour, it all comes back to how your own monitor is calibrated for colour very important to get it right. The books themselves are an excellent keep sake or gift idea.

Great product, AAA+ service

published

Have done 3x150 page books plus 2 calendars and they are fantastic. In one a page was printed twice, I emailed them and they fixed the problem very quickly.


Will not answer the phone

published

The phone always goes to answer phone. They either have too many support calls or not enough people. I have paid for 2 books and am having trouble starting


Meegan Ryan

Meegan RyanBrisbane

  • 2 reviews

Great service ever time!

published

Purchased vouchers from Groupon years ago and tried them out.....loved the result. One book arrived with the hard cover spine squashed but the whole book was replaced immediately. Since then, I have had 9 other books done and have also recommended to friends and we are all very happy with quality, service and time frame for delivery. Many thanks Marti......always very helpful.


Great product and service

published

I have had 3 photobooks and 1 calendar printed in the past 18 months, and have been very happy with the results each time. I make sure I have good quality photos to start with, and I use the automatic enhancement on most of them. I have had no problems with the software, and I only download updates that are relevant to the project I'm working on. I recently accidentally deleted an email with my voucher details. An email to their contact to explain my problem resulted in a very prompt response with my voucher number.


poor quality

published

I recently got my 100 page book back and was extremely disappointed at the poor quality of the product. All the photos are very dark and grainy. As I have several people that want to also purchase copies of my book, I am going through the order and increasing the lightness on each one. So annoying!!!!!

STILL WAITING FOR CUSTOMER SERVICE TO RESOLVE A PROBLEM

published

I had trouble ordering my 46 page Photobook - it has now been 4 days since leaving many phone messages and email messages to PhotobooksRus and still the issue is unresolved. They simply don't reply to phone calls or emails. It's a shame as I have never had any trouble in the past. I'll keep you posted.

Dan

DanMelbourne

Great quality

published

The software is a little hard to get your head around at first, but the quality of my photobooks was excellent.


VERY user Unfriendly and disgusting customer service!!

published

Purchased a deal online and downloaded the software... If only I knew how many problems I'd have!! Every time you log into your project you have to update the software which takes forever!! Not only that, but it took me so long to try and work out how the hell to download it onto my mac. Once you eventually have the software you require, the program is so user unfriendly that I've actually given up using it and will probably lose the $100 plus that I've spent on this rubbish! I have been in contact with the company to try and get a refund as this was definitely not what I wanted to spend my money on but all I got was rudeness! If I knew it was going to be so complicated I wouldn't have spent my money on it.


Bad quality

published

I have made over 50 photo books with a few companies and PhotobooksRUs was good in the beginning, but now I find photos come out very dark, and photos that I have previously printed to full page size now are only able to be printed in a quite small size.


wildnoo

wildnooAustralia

bad software - ok pictures

published

rupotty

rupottySydney, NSW

  • 24 reviews
  • 21 likes

Poor software and just as bad customer service end product actually OK

published

Page 2 of 2

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members

Details

CategoryPhoto Printing Services

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.