Water damaged car purchase
We recently bought a car from an online auction, the car was advertised as having water damage but could be put over pits and re-registered, How wrong were we and how robbed were we !!!!
We ended up buying a car for $2000 with a seized motor with a snapped con rod that had punctured a hole in the motor itself.
Prior to the auction we tried ringing them to find out more info about the car but were told that they are not allowed to give out any info on any vehicles that were going to auction, you are not even allowed to go and view what you are ...
Awful ripoff scam, do not risk your money unless you like trouble
Priced my car at $28k and told me all kinds of nonsense how hard it will be to sell. I've listed it on gumtree for 39900k and it sold the first weekend for 37500!!!
Can not be trusted. Read the reviews. Stay away from pickles and manheim, scammers.
Don't expect bargains
I've registered as a bidder quite a few times for government, council online auctions, the process is painless and professional.
However only camrys,evokes and craptivas seem to get passed in ( don't reach reserve ) and or sell just under market value.
Everything else like 4wds, rav4s, Calais,etc etc, always go 30 to 70 percent above market value..
I just shake my head at buyers paying nearly the same price for a 5 year old car that they could get brand new or way lower at car sales.
Maybe it's an auction physiological rage thing that gets people to pay these prices.
I wouldn't recommend non government auctions as it would be a great place to get rid of an lemon without any blow back.
My Pickles Experience
I have purchased three vehicles from Sunshine. Other than them misplacing one of them for 45 minutes, my experience has been very good. All of them saved me about 20% against Dealer prices. I have purchased from other auction houses but the selection at Pickles is far superior.
DO NOT BUY FROM PICKLES
Unfortunately buying this fixed price car from you was a very bad move. In the past month I have had the run around. Not only does it require cosmetic repairs ($4000 worth) (which I was fine with at the time) . But it turns out the car requires a clutch replacement ($2800) and there is a large oil leak from the timing covers ($1800) as well as the alternator requiring replacement a further ($800).
I would find it rather difficult to recommend Pickles in the future and before you tell me the warranty I purchased covers this it does not cover wear and tear items.
It's a shame I didn't check product reviews. It seems Pickles has a history of selling fixed priced cars in this sort of condition.
Very disappointed customer.
- Verified customer
Stole money from me.
Won an auction. Bid was rejected. Over a week later they took the money from my account and told me to pick it up. After emails saying I no longer wanted it they agreed to refund me. No refund received and ignoring my emails. It has been almost a month.
Bank and ACCC now getting involved.
I have purchased three vehicles through Pickles Auctions; the first were from government auctions & the last one through a general (private) cars auction. The first two vehicles (purchased from government auction) have been the best vehicles I have ever owned: I travel 50,000kms per year & they never missed a beat. The last vehicle however, not so good! I was dubious about buying from the private car auctions, but when i asked, was told that all cars from the general auction must be drivable, we went ahead & spent $15, 500 on a nissan navara du...al cab 4x4 ute that had only done 98,000km. fees plus freight to SA brought the total cost to $17, 000,which is a very good price....However, drivable clearly has different interpretations; what I should have asked was 'are the vehicles sold via general auction fit for purpose, can they be driven safely on the road'. Because the car we picked up yesterday (28/7/2020) does start and it does move forward...but at a top speed of 30kms per hour & blowing a LOT of smoke. It cannot safely be driven on the road & we had to get it taken to the nearest repair shop. The mechanic says it definately has a blown turbo but wont know what else is wrong until he has a better look. He also says this is not a recent event and the previous owner would have knowingly sold the vehicle in this condition. Now i do not blame the Pickles folk, as they are the selling mechanism only and on the whole, I have found the staff to be very helpful. I am very frustrated that the vehicle was sold via general cars & not in a salvage auction though. If a car cannot be driven on the road safely, if it needs major repairs (anything over $1000 is, in my opinion, a 'major' repair), then it does not belong in the general auction. Perhaps you could look at that Pickles folk??? While I would buy low km vehicles from government auctions again, I would never, ever buy a vehicle from the general car auction again.
Buying a car with Pickles finance
found a vehicle on carsales/pickles and ask for a little finance which i have a rating off 98% but refused by them which was a little strange and found befor being refused i ring sent emails but after 10 days no one replied i rang a 1300 number and some one rang sorry can not do finance never been knock back before alway paid direct credit
Car damaged. A/C components & condenser smashed. Engine mounts bent. No inspections during Covid
Bought a 2018 Pajero Sport via Pickles Auctions. Advertised with all working order. After taking possession of the car, found it had different log books to the VIN number. Took it the local Mitsubishi for 30K service 6 days after picking it up, the car has 25K kms but without log books thought it was sensible. I though the a/c was just needed re-gasing. Two things, I wasn’t told it was a fleet/Thrifty car (means capped service isn’t possible) paid $595 for 30K service, capped $300. The dealer then showed my the a/c couldn’t work because t...he condenser was smashed and the obvious vehicle shaking was from the LH ben engine mount. To fix, $1,120 a/c & $540 for the engine mounts. Don’t buy during covid and without inspection. Don’t trust pickles inspections.
- Verified customer
Budget Prices but Hidden Fees
Knowing the car sales are complicated, I had read up all the terms and conditions before purchase.
I then purchased a car from a Victoria Fleet (government vehicle) auction at Pickles Auction Sunshine branch- the car was a bargain.
I was surprised to see them charge $200 more in auction fees than was listed on their website for Victorian Fleet auctions.
When I spoke to the cashier about this, she told me that the Vic Fleet price only applies to the first 100 lots in the auction. This information was nowhere on the website or their terms and conditions!
Pickles boasts - "Pickles charge competitive fees with no hidden costs."
They fail to live up to this boast.
Staff paddock bashed my car, left windows down in a rainstorm, ridiculous fees and online auctions started 1 hour late!
Was shocked with how poorly Pickles staff treat cars in their lots and the ridiculous fees. Bought 2 cars at the recent Canberra hail auctions, a 2012 Toyota GT86 and a 2018 Honda Jazz. The cars are being kept at a large field which was a terrible idea as it is prone to turning into a mud pit when it rains. The RWD Toyota had obviously been "paddock bashed" as it was absolutely covered in mud and was low on fuel. The Honda Jazz annoyed me more as it had a giant puddle of water in the driver's foot well which was only there because the staff for...got to raise the driver's window after getting out and it had rained... I have a friend who had the similar issues with his Holden Commodore showing signs of being "paddock bashed". Pickles attitude to all of this is buyer's beware, but I can't understand why Pickles charges such a high fee? As far as I can tell, they are a disorganised mess, with poor facilities (a grassy field and a portable office) and staff that go out of their way to damage the cars that customers buy. Finally the "Pickles Live" auction experience itself was terrible. Continuous technical difficulties: one auction I was in started about 1 hour late. Customer service over the phone was actually quite helpful, but as for the Pickles auctions and the facilities: terrible. Would not recommend anyone use Pickles, ever.
Check carsales.com thoroughly first.
You can get a good deal on pickles but they are not as common as they should be since you are taking the risk of not having a proper look at the car and technically it could blow up 300 yards down the road and there is no come backs. Just had a simple check of the fixed price Rav4 on pickles and found I could get exactly the same car with less milage and more rego for $3000 cheaper from a dealer that means there is some guarantees with the dealer. Dont think it is an automatic bargan most sales on pickles are not better that carsales.com but with more risk.
Pickles make an error, then ban the customer!!
I was the winning bidder at last weeks hail damaged auctions in Canberra. On completion of the auction, Pickles emailed my invoice for the sale which I immediately paid by netbank. Approx 1 hour later, they sent me another invoice, showing that they had taken $1000 out of my credit account and an amended amount to be paid, which meant that I had "paid" $1000 above the sale price. I contacted Pickles and let them know how I felt about them unlawfully accessing my credit account and withdrawing that amount of money AFTER I had paid the account in...full. I told them that I did not wish to proceed with the sale, on account of their own acknowledged mistake. They reluctantly agreed but informed me that they were banning me from future sales because my my legitimate request! What a joke of an organisation, they make the error, they don't apologise but they are able to punish the buyer for THEIR mistake.
Signed up, after browsing through the website noticed a lot of charges on top of charges that are part of winning bids. This was first flag raiser, then while viewing items having to pay for different monthly subscription packages to view history sell prices, yes only history and bonus complete searches on vehicles.
That was enough, straight to google pickles auction reviews and you wonderful reviewers put your experiences up for people like me to see what could happen to my time and effort of researching items on sale, thinning down to favour...
Uninformed Customer Service
This company clearly doesn't know what they are doing. On their website, there is/was a PC that is sort of meant for gaming and so I was still deciding if I should bid. When I called the branch about the inquiry about the PC, i got moved 5 times in the call because I've apparently reached the wrong branch or because they didn't even know that they had a PC in their branch. Customer service was absolute garbage except for a nice man whose name I've forgotten but i have yet to get a shipping price for a PC that is located in Dubbo to Victoria. If they cannot even do this then i don't think they deserve even 2 stars.
Overcharge and give misleadIng information
I have bought cars and caravans for years from pickles and more often than not it is not smooth sailing. Latest purchase takes the cake.
Bought a car for sum of $35,000 to learn afterwards that there is no keys for the vehicle.
Was advised when I called that there is usually no keys with the vehicles, this is not true, 4th car purchased this year and 4 caravans and only this one had no key.
Then was advised it would have mentioned in vehicle report that there was no keys, also not true.
I called and spoke to another representative and was advis...
Some Dodgy practices, otherwise have been a good business deal
Be wary of dodgy practice of them sneaking 22 dollars "Receipt Reprint" charge. If you asked for the reprint than Pickles can certainly add the charge But to print and add 22 dollars even when you haven't asked for it is simply dodgy and thinking that for other people money grows on trees.
The other issue was the extra charges i.e credit card fees. I decided to cancel the AWN insurance within cooling-off period and the refund amount was different from what was charged on credit card citing "bank charges". I called my bank and they advised tha...t money should have been refunded to the credit card and the Bank lady was very helpful confirming no bank charges as such have been applied and advised she'll be raising a dispute to get it investigated. Happy with the product though.
shonky. have tried several times to purchase, even after being highest bidder with no other bids for 24hours against me suddenly at last minute another bid comes in and surprise surprise in every auction its been the same bidders from pakenham and playford vic. this then extends auction time. then sometimes you will see same item in next auction. i think its called ghosting
Questions & Answers
My daughter had her vehicle sold by Pickles at Tamworth on the 2nd July only to be advised a week later the buyer had freighted it to Sydney but had pulled out of the sale because of a mechanical issue.
She was told the sale had been withdrawn and she was now being charged for the costs of the buyer transporting the vehicle to Sydney and return.
Now she has been notified she has an accrued fee of $924 with an additional storage fee of $66 each day it remains in the Pickles yard which they have told her they would waive if she picked the vehicle up by 18th August.
What part of the terms and conditions am I missing? I understand if I buy it’s on an ‘as is, where is’ basis with no guarantee or warranty.
Why is my daughter being bullied with these stand over tactics?
Why do you keep moving the auction date forward? Frustrated spending so much time to find items, making time to be online to bid only to find out the auction time has been changed.
I bet on a car by mistake and I won the bet how to cancel that
Pickles CxPickles Auctions
Thanks for the question.
Under the terms and conditions of participation at auction(s) all sales are final and there is no ability to cancel a sale. If you do not proceed with the sale then you stand to forfeit any deposit paid and are likely to be banned from participating at any future auctions.
Did you contact the branch immediately, and if so, what was their response?
Please email me your response (along with a copy of your invoice) directly to firstname.lastname@example.org and I will review this for you.
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