Reneged on the 7 day buy back guarantee
Do not deal with these guys. Pickles Belmore refused to return my deposit, despite the 7 day buy-back guarantee. I had left three voicemails for them over two days at the start of the 7 day window, but they failed to return my calls. Instead they went ahead and registered the vehicle and now insist I pay a $434 registration fee out of the deposit. Their reasoning - I should have emailed rather than phoned! Ridiculous.
Gave me Spare keys for a different car then refused to replace them!
Bought a 2018 Toyota Kluger. The car was advertised with spare keys but the spare keys provided were for a completely different car. When I contacted Pickles about it they never rang me back, I had to call continuously to follow up the matter, then got told they wouldn’t replace both the spare coded and spare sub key. Despite me doing all the groundwork because they couldn’t come up with a plan. It’s not unreasonable to expect the advertised spare keys be for your car, and if they are not - replaced. The staff member on the phone who eventually handled it was rude and kept cutting me off. Not what I expected from such a well established company.
Was told lies!!!
I went and looked at a fixed price car and asked whether it came with the 7 day buy back and was told that it does, so I bought the car under the understanding that if there was anything wrong with it I would be able to return it for my money back. Low and behold 3 days later the car was loosing coolant and I got under the car and checked everything out and found it also had a significant oil leak as well as what appeared to be oil in the coolant. I rang Pickles and told them I would be returning the car under the 7 day buy back and was told th...at the car was not covered by it. After arguing that I was told that it does they wouldn’t honour it and would get it repair. Long story short I’ve bought a car I can’t even use with out it overheating and have been without a car for 3 weeks now waiting for it to be repaired under warranty. I will never recommend pickles to anyone and to steer clear
Beware of 7 day buy back offer loophole
I was told there is a 7 day buy back offer. When I approached them during the cooling off period, they said I have not signed the 7 day buy back form so I am not eligible. That was ridiculous reasoning and very cunning.
caravan not as described
I won a caravan at brisbane , it was described as being hail damaged , repairable with no damage shown in the pics , when I got it home I found major damage to the draw bar , I did a revs check & found that it was major front & rear damage , not hail damage , it should have been a stat. , the pics they had of the draw bar where doctored to make them look good , lies & false advertising , not good
Let me tell you something about this company:
One of the most deceiving and disgusting customer services offered by any company going around. You buy a car in their auction and if you have the winning bid and it does not suit their needs then they will never get back to you to even acknowledge that the car was sold to you. They will say that it did not meet the reserve price.
Why was the reserve price not advertised at the first instance and why was the winning bidder never contacted to negotiate the deal. How can you advertise the car again ...without even contacting the person who won it at the first auction. There are rules to every auction but this company has got none. if you still buy a car through them after such reviews than you have got rocks in your head. If the bid has been suiting their needs then they will deduct the money and never clarify what actually happened with the other bids. All their auctioneers are shady same as the company and don't even start me on their good reviews as they are not genuine at all.
Avoid Like a Plague
I purchased a car from Pickles auctions, the first shock was they charged me more than $500 for auction fees and bidding online. The second thing was; the car was far from the description. Engine has obvious major problems and they have failed to report it. They even charge you for taking your money (no joke), whether you pay by EFTPOS, cash or credit, they are all alike.
I picked up the car, and as soon as I drove off the auction yard, I could tell it has big problems. I rang the manager at Pickles and I told him the state of the car, he aske...d me to provide a mechanical report, and I did, which was not free thou. He finally he agreed to return the car and refund my money without paying me anything for the mechanical report, which they should have done before selling any car. The car was a salvage vehicle, and it worths absolutely nothing. It is so sad that they are going sell it to someone else. The most ugly part is the refund, it has been a number of weeks and I call them everyday and they keep telling me I will receive it tomorrow. Last phone call they hanged up on me. I am stuck now, I cannot buy another car as I am waiting for the money. The verdict of this story, don't be fooled by the cheap prices of any auction, once these crocks add their charges, they are no longer cheaper than the market price. In addition, the chances of you buying a lemon is almost certain. just think twice before you "Pickles"
Never purchase a car from here!!!!
I bought a Hyundai i30 on fixed price and as soon as I drove it out after paying the full price the tyre pressure light came on. After a lot of run around I found out the sensor was faulty and had been faulty prior to them selling me the car however they reset it so the light wouldn’t appear. They made me go to Hyundai dealership as they said it has warranty with them and they gave me a quote of over $800 as the whole tyre and sensor in that tyre had to be replaced. Pickles initially refused to pay however after running around for several days ...they agreed to pay only to then m continue to stall me for several days assuming they wanted my 7 day buy back to expire so their legal obligation would expire also. Eventually I returned the car on the final day of the 7 day buy back for them to not refund me all the cost I have made directly to them even though the contract stated the would. Still in the process of dealing with this issue and getting the full amount of money refunded. Don’t buy from here they’ll sell you a faulty vehicle and make it impossible for you to get a full refund if returned!
My car was taken to pickles after being written off, the company was meant to send me the contents of my car, which they did, but only SOME of the things. I attempted to contact the company via email asking for the missing items, but didn't hear anything back. Not happy.
- Verified customer
Extremely disappointed by constant negative and illegal behavior by Pickles towards buyers.
I bid on item, then I was i did not win it as it did not meet reserve, I negotiated to buy it. When I went to pick-up the item, a part was missing. I was told by Pickles staff that someone must have stolen the part. I gave Pickles the option to buy and supply the part or provide me with a refund, plus $75 for my time and fuel cost. But they refused. They did not refund my money yet, and asked in an unsolicited email to provide my bank details. Extremely unprofessional and unsafe practice. Pickles why don't your staff send me their bank details ...via email? This is not the first issue I have had with Pickles. I bought several items through their Auction, and when I went to pickup the items and none of the 4 items I bought where available, and was told by staff to ask for a refund, so much for my time and cost. Yet another instance I went to pickup items and after waiting approximately an hour for Pickles staff to find the items they could not. Once again a wast of my time. Another time Pickles failed to disclose item was damaged and missing parts and also supplied me with the incorrect items. On another instance where I bought a vehicle from Pickles I was abused and insulted by staff when I asked for plates and inspection report as was required by legislation. I contact Fair Trading and then Pickles had no alternative to supply me with the plates and inspection report. Pickles charge a hefty buyer premium they call an Administration fee for what, as they continuously show a lack of service, as well as unconscionable conduct towards the buyer. It is my belief that Pickles are in Breach of Australian Consumer Law advertising something for sale by auction and not providing it.
Staff very unhelpful
Staff very unhelpful, l am new to the bidding online, was going through the online sales but to my surprise got an email that l had won a bid for a car was't sure I looked at, anyway called belmore office and was told l had pressed on the bid button, the person I spoke too said he would lodge am error bid complaint , maybe I could get some of my money which was taken from my account back. It going to two weeks but no one had called. I have called the office severally but what l get told each time l call is someone will call you back.
Customer Experience was able to sort everything out
Filed a review with Pickles. Customer experience was able to get back to me.
After a few emails of requesting more details from me (all within a day)
The manager was able to resolve everything and a satisfactory resolution was met.
Would buy from Pickles again as this was just an unlucky lemon which got resolved straight away.
Worst experience ever, Horrific negligence, Zero accountability.
Test drove Car, Was in perfect condition near new as described.
Purchased and on date of pick up battery was dead. Staff at Pickles attempted to jump start the car and in doing so caused significant electrical damage. Staff advised the car was still safe to drive and just needed a simple computer reset to remedy.
My pregnant wife drove car 4 hours home with no idea that she was driving a significantly compromised vehicle. The car manual states to under no circumstances to drive while (!) light is on. Local mechanic took a look and found the ...entire computer had been burnt out and as a result, The car had no ABS brakes, No airbags, No handbrake, No traction control, Nothing! Pickles took zero responsibility and just hand-balled us to a insurance/warranty provider. Neither pickles nor the warranty provider would accept any responsibility. Only option we had been given was to get the damage repaired under warranty. A process which took a considerably long time, during which we had to constantly juggle taxis and hire cars at our own expense for nearly 4 weeks. During the whole course of the repair the only person who would give us updates or return or emails/calls was the mechanic. Pickles and the Warranty company just didn't show a single shred of empathy or concern over the situation they caused. As a direct result of Pickles and the advice they gave my wife she was placed in an incredibly dangerous situation. We experienced financial hardship having to organize alternative transport. I never want any interaction with Pickles again and have been telling everyone I know about this experience.
- Verified customer
Horrible Experience - Buyer beware. Completely dishonest and unethical conduct at Belmore branch
I bid and won an online auction for a used 2007 vehicle in early May 2019. The description of the vehicle gave the impression the car was driveable and able to be registered with no major faults, and even went into detail about minor marks and scratches, but failed to mention that the car was leaking both engine oil and transmission oil and the transmission was damaged to the point where the car would not even start in Park. Pickles staff would have had to have known this whilst moving the car around their auction floors.
I only learnt about t...he faults by requesting a blue slip to be done onsite before they shipped out the car. Pickles Belmore branch staff strongly tried to persuade me numerous times over the phone NOT to have the blue slip done on their premises. It was at this point I became suspicious, and later realised that Pickles staff knew full well about the poor condition of the car and were dishonestly and unethically trying to hide the facts from me until the vehicle had left their premises. I persisted with requesting the blue slip to be done onsite before shipping out the car, which revealed major faults including an inoperative transmission. I was devastated and immediately applied for a refund within Pickles' 7 day framework. After initially being told I could not get a refund, numerous emails later, Pickles eventually refunded some but not all of the money I paid them. They refused to refund my initial $500 deposit. I then lodged a bank dispute to recover my $500. To add further insult, Pickles then incorrectly debited my account AGAIN for another $500 without my knowledge, which my bank is now disputing. I will be escalating the matter to the relevant authorities including NSW dept of Fair Trading, NCAT and investigating legal action unless I get my money back. Pickles' stance is that they try place all responsibility on the buyer to ensure the car is ok and have all manner of fine print attempting to cover their dishonest practices to this end, however, no terms and conditions of theirs can void NSW consumer law which states: "Businesses are not allowed to make statements that are incorrect or likely to create a false impression.
Questions & Answers
My daughter had her vehicle sold by Pickles at Tamworth on the 2nd July only to be advised a week later the buyer had freighted it to Sydney but had pulled out of the sale because of a mechanical issue.
She was told the sale had been withdrawn and she was now being charged for the costs of the buyer transporting the vehicle to Sydney and return.
Now she has been notified she has an accrued fee of $924 with an additional storage fee of $66 each day it remains in the Pickles yard which they have told her they would waive if she picked the vehicle up by 18th August.
What part of the terms and conditions am I missing? I understand if I buy it’s on an ‘as is, where is’ basis with no guarantee or warranty.
Why is my daughter being bullied with these stand over tactics?
Why do you keep moving the auction date forward? Frustrated spending so much time to find items, making time to be online to bid only to find out the auction time has been changed.
I bet on a car by mistake and I won the bet how to cancel that
Pickles CxPickles Auctions
Thanks for the question.
Under the terms and conditions of participation at auction(s) all sales are final and there is no ability to cancel a sale. If you do not proceed with the sale then you stand to forfeit any deposit paid and are likely to be banned from participating at any future auctions.
Did you contact the branch immediately, and if so, what was their response?
Please email me your response (along with a copy of your invoice) directly to email@example.com and I will review this for you.
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