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Pickles Auctions

Pickles Auctions (page 2 of 5)

1.9 from 370 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (59)
  • Return Claim MadeYes · No (84)
  • Shipping
    1.0 (9)
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John

JohnMurrumbidgee Region, NSW

  • 4 reviews
  • 4 likes

Buying a car with Pickles finance

published

found a vehicle on carsales/pickles and ask for a little finance which i have a rating off 98% but refused by them which was a little strange and found befor being refused i ring sent emails but after 10 days no one replied i rang a 1300 number and some one rang sorry can not do finance never been knock back before alway paid direct credit

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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AndrewG

AndrewGHunter Region, NSW

  • 2 reviews
  • 2 likes

Car damaged. A/C components & condenser smashed. Engine mounts bent. No inspections during Covid

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
2 comments
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AndrewG
AndrewG

Thanks for touching base. Yes, the Pickles team contacted me late last week to work through the issues. Very satisfied with the response. It’s not what happened, its how you respond that makes the difference.

Callum

CallumGreater Melbourne (Inner), VIC

  • Verified customer

Budget Prices but Hidden Fees

published

Knowing the car sales are complicated, I had read up all the terms and conditions before purchase.

I then purchased a car from a Victoria Fleet (government vehicle) auction at Pickles Auction Sunshine branch- the car was a bargain.

I was surprised to see them charge $200 more in auction fees than was listed on their website for Victorian Fleet auctions.

When I spoke to the cashier about this, she told me that the Vic Fleet price only applies to the first 100 lots in the auction. This information was nowhere on the website or their terms and conditions!

Pickles boasts - "Pickles charge competitive fees with no hidden costs."

They fail to live up to this boast.

Incentivised ReviewNo
Return Claim MadeNo
5 comments
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Callum
Callum
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Staff paddock bashed my car, left windows down in a rainstorm, ridiculous fees and online auctions started 1 hour late!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
David

DavidSydney, NSW

  • 2 reviews
  • 1 like

Check carsales.com thoroughly first.

published

You can get a good deal on pickles but they are not as common as they should be since you are taking the risk of not having a proper look at the car and technically it could blow up 300 yards down the road and there is no come backs. Just had a simple check of the fixed price Rav4 on pickles and found I could get exactly the same car with less milage and more rego for $3000 cheaper from a dealer that means there is some guarantees with the dealer. Dont think it is an automatic bargan most sales on pickles are not better that carsales.com but with more risk.

Incentivised ReviewNo
Return Claim MadeNo
Bernard.

Bernard.South-Eastern Region, NSW

Pickles make an error, then ban the customer!!

published
Incentivised ReviewNo
Return Claim MadeNo
Paula Silbery

Paula SilberyGoldfields, WA

Awesome Reviews

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
William B.

William B.Central Highlands and Goldfields, VIC

  • 3 reviews
  • 2 likes

Uninformed Customer Service

published

This company clearly doesn't know what they are doing. On their website, there is/was a PC that is sort of meant for gaming and so I was still deciding if I should bid. When I called the branch about the inquiry about the PC, i got moved 5 times in the call because I've apparently reached the wrong branch or because they didn't even know that they had a PC in their branch. Customer service was absolute garbage except for a nice man whose name I've forgotten but i have yet to get a shipping price for a PC that is located in Dubbo to Victoria. If they cannot even do this then i don't think they deserve even 2 stars.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Don’t buy anything for Pickles auction

published

They are bunch thieves and liars
I will never deal with them ever again
After what there did.
They damaged and stole parts from my car.
And then when I spoke to them they threatened me.

Product Quality
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Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Lee

LeeSouth East Queensland, QLD

Overcharge and give misleadIng information

published
Incentivised ReviewNo
Return Claim MadeNo
2 comments
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Lee
Lee

Some Dodgy practices, otherwise have been a good business deal

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
bob

bobMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

caravans online

published

shonky. have tried several times to purchase, even after being highest bidder with no other bids for 24hours against me suddenly at last minute another bid comes in and surprise surprise in every auction its been the same bidders from pakenham and playford vic. this then extends auction time. then sometimes you will see same item in next auction. i think its called ghosting

Incentivised ReviewNo
Return Claim MadeNo
2 comments
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bob
bob
RONH

RONH

  • 3 reviews
  • 3 likes

Bidding at Dubbo auctions

published

I was the winning bidder at the auction but didn't get the item,local bidder (under-bidder) got item. The system is corrupt & favors locals.
They tell lies,said there was a reserve price. item was salvage parts only,didn't start on a reserve price. Unprofessional give them a miss

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Arjun

ArjunTasmania

Very bad customer service &misleading information

published

I bought car 2 week ago in online
in the condition report car in good working order &no machinical issues.we pay the car & took home .very next day car dash bord show gear box issues.i took the car to pickels branch & explain the problems .but they said the problem in the car key not in the gear box.& said if its show on the dash bord again let us know.i said ok .next weekend i got same problem & i showed the dash bord as well they said we can't help you talk to our complaints department i said i wana talk to the manger.they said talk to the complaints department .very poor customer service & misleading information
Regards
Arjun

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Markus

MarkusAU

  • 5 reviews
  • 5 likes

Pickles withhold information to get a better price.

published

Pickles have e-auctions, where you are not allowed to see the vehicle. Their photos are poor so things like cracked windows can't be seen and they do not answer email questions about the vehicles. Clearly happy to rip people off. Buyer beware.

Incentivised ReviewNo
Return Claim MadeNo
2 comments
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Markus
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Second hand cars

published

Don't buy second hand expensive cars which have zero warranty. Because people can't sell elsewhere and gives auction to sell. I paid 18k for GTR n few days later gear box problem. Email pickles but their said sorry can't help u.
Course you can't test drive.
Think before you buy ..otherwise you pick crap.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
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  • Verified customer

Excellent service from start to finish.

published

It being my first purchase at auction every person I dealt with couldn't have been more helpful, from the first phone call to the end of the auction. Particularly the young lady at the reception and the security guard who went out of his way to show me what to do.
Thanks a lot guys!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Disgraceful conduct, will never use them again

published

Was bidding on a few ex military equipment lots on an online auction, and Pickles closed/ sold all auction lots prior to the advertised auction end time. I tried to contact the auction rep. via mobile, no reply. Sent an email the following day to Pickles customer service, and also no response. I'll be steering clear in future.

Incentivised ReviewNo
Return Claim MadeNo
8 comments
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Dan
Dan

The auction was the Townsville ex military auction, 19th Feb. I messaged Trent on the night asking what was happening, as well as sending 2 emails to Pickles service desk.

Dan
Dan

Any update Pickles Cx or have you gone silent too?

Steven

StevenCentral Queensland, QLD

Reviews

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Return Claim MadeNo
1 comment
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David

DavidSydney, NSW

Dead battery

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1 comment
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Questions & Answers

J Crawford

J Crawfordasked

My daughter had her vehicle sold by Pickles at Tamworth on the 2nd July only to be advised a week later the buyer had freighted it to Sydney but had pulled out of the sale because of a mechanical issue.
She was told the sale had been withdrawn and she was now being charged for the costs of the buyer transporting the vehicle to Sydney and return.
Now she has been notified she has an accrued fee of $924 with an additional storage fee of $66 each day it remains in the Pickles yard which they have told her they would waive if she picked the vehicle up by 18th August.
What part of the terms and conditions am I missing? I understand if I buy it’s on an ‘as is, where is’ basis with no guarantee or warranty.
Why is my daughter being bullied with these stand over tactics?

No answers
Paul

Paulasked

Why do you keep moving the auction date forward? Frustrated spending so much time to find items, making time to be online to bid only to find out the auction time has been changed.

No answers
Chad C.

Chad C.asked

I bet on a car by mistake and I won the bet how to cancel that

1 answer
Pickles Auctions
Pickles CxPickles Auctions

Hi Chad,

Thanks for the question.

Under the terms and conditions of participation at auction(s) all sales are final and there is no ability to cancel a sale. If you do not proceed with the sale then you stand to forfeit any deposit paid and are likely to be banned from participating at any future auctions.

Did you contact the branch immediately, and if so, what was their response?

Please email me your response (along with a copy of your invoice) directly to cx@pickles.com.au and I will review this for you.

Regards,
Pickles Cx

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