Buying a car with Pickles finance
found a vehicle on carsales/pickles and ask for a little finance which i have a rating off 98% but refused by them which was a little strange and found befor being refused i ring sent emails but after 10 days no one replied i rang a 1300 number and some one rang sorry can not do finance never been knock back before alway paid direct credit
Car damaged. A/C components & condenser smashed. Engine mounts bent. No inspections during Covid
Bought a 2018 Pajero Sport via Pickles Auctions. Advertised with all working order. After taking possession of the car, found it had different log books to the VIN number. Took it the local Mitsubishi for 30K service 6 days after picking it up, the car has 25K kms but without log books thought it was sensible. I though the a/c was just needed re-gasing. Two things, I wasn’t told it was a fleet/Thrifty car (means capped service isn’t possible) paid $595 for 30K service, capped $300. The dealer then showed my the a/c couldn’t work because t...he condenser was smashed and the obvious vehicle shaking was from the LH ben engine mount. To fix, $1,120 a/c & $540 for the engine mounts. Don’t buy during covid and without inspection. Don’t trust pickles inspections.
- Verified customer
Budget Prices but Hidden Fees
Knowing the car sales are complicated, I had read up all the terms and conditions before purchase.
I then purchased a car from a Victoria Fleet (government vehicle) auction at Pickles Auction Sunshine branch- the car was a bargain.
I was surprised to see them charge $200 more in auction fees than was listed on their website for Victorian Fleet auctions.
When I spoke to the cashier about this, she told me that the Vic Fleet price only applies to the first 100 lots in the auction. This information was nowhere on the website or their terms and conditions!
Pickles boasts - "Pickles charge competitive fees with no hidden costs."
They fail to live up to this boast.
Staff paddock bashed my car, left windows down in a rainstorm, ridiculous fees and online auctions started 1 hour late!
Was shocked with how poorly Pickles staff treat cars in their lots and the ridiculous fees. Bought 2 cars at the recent Canberra hail auctions, a 2012 Toyota GT86 and a 2018 Honda Jazz. The cars are being kept at a large field which was a terrible idea as it is prone to turning into a mud pit when it rains. The RWD Toyota had obviously been "paddock bashed" as it was absolutely covered in mud and was low on fuel. The Honda Jazz annoyed me more as it had a giant puddle of water in the driver's foot well which was only there because the staff for...got to raise the driver's window after getting out and it had rained... I have a friend who had the similar issues with his Holden Commodore showing signs of being "paddock bashed". Pickles attitude to all of this is buyer's beware, but I can't understand why Pickles charges such a high fee? As far as I can tell, they are a disorganised mess, with poor facilities (a grassy field and a portable office) and staff that go out of their way to damage the cars that customers buy. Finally the "Pickles Live" auction experience itself was terrible. Continuous technical difficulties: one auction I was in started about 1 hour late. Customer service over the phone was actually quite helpful, but as for the Pickles auctions and the facilities: terrible. Would not recommend anyone use Pickles, ever.
Check carsales.com thoroughly first.
You can get a good deal on pickles but they are not as common as they should be since you are taking the risk of not having a proper look at the car and technically it could blow up 300 yards down the road and there is no come backs. Just had a simple check of the fixed price Rav4 on pickles and found I could get exactly the same car with less milage and more rego for $3000 cheaper from a dealer that means there is some guarantees with the dealer. Dont think it is an automatic bargan most sales on pickles are not better that carsales.com but with more risk.
Pickles make an error, then ban the customer!!
I was the winning bidder at last weeks hail damaged auctions in Canberra. On completion of the auction, Pickles emailed my invoice for the sale which I immediately paid by netbank. Approx 1 hour later, they sent me another invoice, showing that they had taken $1000 out of my credit account and an amended amount to be paid, which meant that I had "paid" $1000 above the sale price. I contacted Pickles and let them know how I felt about them unlawfully accessing my credit account and withdrawing that amount of money AFTER I had paid the account in...full. I told them that I did not wish to proceed with the sale, on account of their own acknowledged mistake. They reluctantly agreed but informed me that they were banning me from future sales because my my legitimate request! What a joke of an organisation, they make the error, they don't apologise but they are able to punish the buyer for THEIR mistake.
Signed up, after browsing through the website noticed a lot of charges on top of charges that are part of winning bids. This was first flag raiser, then while viewing items having to pay for different monthly subscription packages to view history sell prices, yes only history and bonus complete searches on vehicles.
That was enough, straight to google pickles auction reviews and you wonderful reviewers put your experiences up for people like me to see what could happen to my time and effort of researching items on sale, thinning down to favour...
Uninformed Customer Service
This company clearly doesn't know what they are doing. On their website, there is/was a PC that is sort of meant for gaming and so I was still deciding if I should bid. When I called the branch about the inquiry about the PC, i got moved 5 times in the call because I've apparently reached the wrong branch or because they didn't even know that they had a PC in their branch. Customer service was absolute garbage except for a nice man whose name I've forgotten but i have yet to get a shipping price for a PC that is located in Dubbo to Victoria. If they cannot even do this then i don't think they deserve even 2 stars.
Don’t buy anything for Pickles auction
They are bunch thieves and liars
I will never deal with them ever again
After what there did.
They damaged and stole parts from my car.
And then when I spoke to them they threatened me.
Overcharge and give misleadIng information
I have bought cars and caravans for years from pickles and more often than not it is not smooth sailing. Latest purchase takes the cake.
Bought a car for sum of $35,000 to learn afterwards that there is no keys for the vehicle.
Was advised when I called that there is usually no keys with the vehicles, this is not true, 4th car purchased this year and 4 caravans and only this one had no key.
Then was advised it would have mentioned in vehicle report that there was no keys, also not true.
I called and spoke to another representative and was advis...
Some Dodgy practices, otherwise have been a good business deal
Be wary of dodgy practice of them sneaking 22 dollars "Receipt Reprint" charge. If you asked for the reprint than Pickles can certainly add the charge But to print and add 22 dollars even when you haven't asked for it is simply dodgy and thinking that for other people money grows on trees.
The other issue was the extra charges i.e credit card fees. I decided to cancel the AWN insurance within cooling-off period and the refund amount was different from what was charged on credit card citing "bank charges". I called my bank and they advised tha...t money should have been refunded to the credit card and the Bank lady was very helpful confirming no bank charges as such have been applied and advised she'll be raising a dispute to get it investigated. Happy with the product though.
shonky. have tried several times to purchase, even after being highest bidder with no other bids for 24hours against me suddenly at last minute another bid comes in and surprise surprise in every auction its been the same bidders from pakenham and playford vic. this then extends auction time. then sometimes you will see same item in next auction. i think its called ghosting
Bidding at Dubbo auctions
I was the winning bidder at the auction but didn't get the item,local bidder (under-bidder) got item. The system is corrupt & favors locals.
They tell lies,said there was a reserve price. item was salvage parts only,didn't start on a reserve price. Unprofessional give them a miss
Very bad customer service &misleading information
I bought car 2 week ago in online
in the condition report car in good working order &no machinical issues.we pay the car & took home .very next day car dash bord show gear box issues.i took the car to pickels branch & explain the problems .but they said the problem in the car key not in the gear box.& said if its show on the dash bord again let us know.i said ok .next weekend i got same problem & i showed the dash bord as well they said we can't help you talk to our complaints department i said i wana talk to the manger.they said talk to the complaints department .very poor customer service & misleading information
Pickles withhold information to get a better price.
Pickles have e-auctions, where you are not allowed to see the vehicle. Their photos are poor so things like cracked windows can't be seen and they do not answer email questions about the vehicles. Clearly happy to rip people off. Buyer beware.
Second hand cars
Don't buy second hand expensive cars which have zero warranty. Because people can't sell elsewhere and gives auction to sell. I paid 18k for GTR n few days later gear box problem. Email pickles but their said sorry can't help u.
Course you can't test drive.
Think before you buy ..otherwise you pick crap.
- Verified customer
Excellent service from start to finish.
It being my first purchase at auction every person I dealt with couldn't have been more helpful, from the first phone call to the end of the auction. Particularly the young lady at the reception and the security guard who went out of his way to show me what to do.
Thanks a lot guys!
Disgraceful conduct, will never use them again
Was bidding on a few ex military equipment lots on an online auction, and Pickles closed/ sold all auction lots prior to the advertised auction end time. I tried to contact the auction rep. via mobile, no reply. Sent an email the following day to Pickles customer service, and also no response. I'll be steering clear in future.
Look I have been dealing with most auction yards including Pickles over the last 10 years and I am absolutely amazed how much people pay for cars, trucks, machinery and other items knowing it is an as is where is sale. Part of the problem is to be blamed on insurance companies on what information is passed on to companies like Pickles. I will give you an example I have a cat dozer that has been written off by an insurance company they asked Pickles for a salvage cost came back at near double what I would think it was worth me knowing what was w...rong with it and the cost to fix this machine when I asked the assessor what he had told pickles about the machine he said what we legally have to so don't blame the auction yard all the time there could be another side to why the items you buy are not quite what they are described as maybe the answer is that the auction yards have to be more proactive in finding out more information on products they are selling, another idea could be anyone selling through an auction yard sign disclosure document so people who buy have some legal avenue when full details of faults or issues with items are not disclosed fully. Regards Steve
I bought the car 3 days ago. on the day of inspection, the car battery was dead so they jump start it and said "it just need a good 2 hours charging with the indicator light on". I trusted them, then purchased the car. On the pick up day, car battery was dead, they had to jump start the car again. I drove a good 4 hours after picking up the car. Car battery gone dead again after only 30 mins of parking. I ranged pickles, their irresponsible answer was "The car battery is not under any warranty at all". It is not my fault, the car battery gone d...ead probably because they did not care for it properly when they displaced the car in their warehouse. How disappointed! will ask for a full refund of the car as it is still under 7 days buy back offer. please never ever buy cars from here
Questions & Answers
My daughter had her vehicle sold by Pickles at Tamworth on the 2nd July only to be advised a week later the buyer had freighted it to Sydney but had pulled out of the sale because of a mechanical issue.
She was told the sale had been withdrawn and she was now being charged for the costs of the buyer transporting the vehicle to Sydney and return.
Now she has been notified she has an accrued fee of $924 with an additional storage fee of $66 each day it remains in the Pickles yard which they have told her they would waive if she picked the vehicle up by 18th August.
What part of the terms and conditions am I missing? I understand if I buy it’s on an ‘as is, where is’ basis with no guarantee or warranty.
Why is my daughter being bullied with these stand over tactics?
Why do you keep moving the auction date forward? Frustrated spending so much time to find items, making time to be online to bid only to find out the auction time has been changed.
I bet on a car by mistake and I won the bet how to cancel that
Pickles CxPickles Auctions
Thanks for the question.
Under the terms and conditions of participation at auction(s) all sales are final and there is no ability to cancel a sale. If you do not proceed with the sale then you stand to forfeit any deposit paid and are likely to be banned from participating at any future auctions.
Did you contact the branch immediately, and if so, what was their response?
Please email me your response (along with a copy of your invoice) directly to firstname.lastname@example.org and I will review this for you.
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